(1)To inform states of the availability of Fiscal Year (FY) 2004 Trade Adjustment Assistance (TAA) reserve training funds and job search and relocation allowances for trade-certified individuals; and (2) to transmit forms and instructions for requesting TAA reserve training funds and job search and relocation allowances.

This guidance letter outlines: 1) the parameters States are to use in conducting State level customer satisfaction surveys, 2) the formula weights to be used in computing performance for the State American Customer Satisfaction Index (ACSI) scores for participants and employers, and 3) the parameters States are to use in capturing customer satisfaction outcomes at the local level for local performance accountability purposes.

To inform states and local areas of ETA's new strategic vision to serve out-of-school and at-risk youth under the Workforce Investment Act (WIA).

To announce the publication of: (1) a technical assistance guide (TAG) for integrating year-round and summer youth services under WIA; and (2) an executive summary of the TAG highlighting the findings of the case studies.

To distribute the recommendations of a federal/state workgroup regarding changes to the Benefits Timeliness and Quality (BTQ) Nonmonetary Determination Quality Review and to solicit states¡¯ comments on those recommendations.

To provide State Employment Security Agencies (SESAs) with information regarding timely deposits of Federal income taxes withheld from UI benefits.

To transmit estimated employer contribution rates for CY 2004.

To encourage participation at the Jouney to Performance Excellence 2001 conference to be held January 30 - February 2, 2001 at the Anaheim Hilton & Towers, Anaheim, California; and to encourage participation in the Teams Excellence Showcase.

To summarize the UI program`s GPRA performance for FY 2003 and announce the FY 2004 GPRA goals and targets

To encourage State Employment Security Agencies' (SESAs) to take full advantage of the "New Hires" system to prevent and detect overpayments attributable to unemployment insurance (UI) claimants who have returned to work but continue to draw benefits.