The Department of Labor National Contact Center (DOL-NCC) is an enterprise contact center that supports all of the Department’s initiatives and programs with shared customer services. We were founded on Labor Day 2001 as a part of the Enterprise Communications Initiative (ECI) under Secretary Order 2-2005. Since 2007 we have grown from providing services to 4 DOL agencies to maintaining and communicating content in our Customer Relationship Management (CRM) system for all 28 DOL agencies.

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    The DOL-NCC interacts with customers through various communication vehicles including telephone, e-mail / e-correspondence text messaging services, callback assist, and poster fulfillment.

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    We provide live English and Spanish speaking agents. In addition, we offer DOL agencies access to the Multilanguage Gateway where specific requirements can be specified for translation and interpretation services for more than 290 different languages.

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    To date, the DOL-NCC has received over 30 million calls and processed over 1 million e-mails, over 1 million Job Corps brochure requests, and over 750,000 customer escalations.

1-866-4-USA-DOL (866-487-2365) is the main toll-free telephone number that serves as the universal access point for the Department and is managed by the DOL-NCC Federal staff. Our hours of operation are 8:00 am and 8:00 pm (EST) on weekdays, except Federal holidays. The DOL-NCC also provides 24x7x365 coverage for the OSHA Referral and Information Line, the MSHA Emergency and Hazard Complaint Line, and Job Corps programs.

DOL-NCC also maintains and operates the toll-free telephone numbers and/or E-correspondence for the following agencies: