ETA Advisory File
ETA Advisory
ETA Advisory File Text
TRAINING AND EMPLOYMENT NOTICE NO. 08-23 DATE October 10 2023 EMPLOYMENT AND TRAINING ADMINISTRATION U.S. DEPARTMENT OF LABOR WASHINGTON D.C. 20210 TO REGIONAL A DMINISTRATORS REGIONAL MONITOR ADVOCATES STATE WORKFORCE AGENCIES STATE WORKFORCE ADMINISTRATORS STATE MONITOR ADVOCATES FRO M BRENT PARTON s Principal Deputy Assistant Secretary SUBJ ECT Required Employment Service and Employment-Related Law Complaint System Posters 1.Purpose. To announce the release of updated Employment and Training Administration ETA approved posters for the Employment Service ES and Employment-Related Law Complaint System Complaint System described at 20 CFR 658.410 d and to provide instructions for State Workforce Agencies SWAs to prominently display the posters in each one-stop center American Job Center and online. This Training and Employment Notice TEN rescinds TEN No. 15-09. 2.Action Requested. By April 1 2024 SWAs must distribute this notice and the attached posters to each one-stop center ES office managers as well as any interested and potentially interested stakeholders. By April 1 2024 SWAs must also publish the posters on their ES website s main page. 3. Summary and Background.a.Summary This notice provides updated ETA-approved Complaint System posters in English and Spanish. The posters transmitted through this TEN replace prior versions of the Job Service Complaint System poster. The posters are also available on ETA s Monitor Advocate System webpage. b. Background ES regulations at 20 CFR 658.410 require each SWA to establish and maintain a uniform system for accepting investigating resolving and referring complaints through the Wagner-Peyser program. State agencies must ensure information pertaining to the use of the Complaint System is publicized which must include but is not limited to the prominent display of an ETA-approved Complaint System poster in each one-stop center. In order to assist SWAs in complying with the language access requirements at 29 CFR 38.9 g ETA has developed posters in English and Spanish. The most recent findings from the National Agricultural Workers Survey NAWS for 2019- 2020 document that 62 percent of NAWS respondents reported that Spanish was the 2 language in which they were most comfortable conversing. However if SWAs determine that other languages are spoken by a significant number or portion of the population eligible to be served or likely to be encountered SWAs must make the translations readily available in hard copy as appropriate to comply with the requirements at 29 CFR 38.9 g . 4.Distribution and Posting of the Complaint Posters. a. SWAs must distribute this notice and the attached posters to each one-stop center ES office managers as well as interested and potentially interested stakeholders by April 1 2024. b. Each one-stop center must prominently display the approved Complaint System postersin their facility by April 1 2024. Each one-stop center poster must contain information for the local office Complaint System Representative and State Monitor Advocate in the designated fields. c.By April 1 2024 SWAs must publish the posters on their ES website s main page. The posters that are published on the website must contain information for the SWA Complaint System Representative and State Monitor Advocate in the designated fields. 5.Inquiries. Direct any questions concerning this TEN to either the ETA Regional Monitor Advocate serving your State or the National Monitor Advocate at NMA dol.gov. Contact information for Regional Monitor Advocates is available on ETA s Monitor Advocate System webpage. 6.References. National Agricultural Workers Survey NAWS 2019 2020 A Demographic and Employment Profile of United States Farmworkers published June 3 2022 https www.dol.gov sites dolgov files ETA naws pdfs NAWS 20Research 20Report 2016.pdf 7.Attachments. Attachment I Complaint System Poster English Attachment II Complaint System Poster Spanish