UIPL 11-23.pdf

ETA Advisory File Text

EMPLOYMENT AND TRAINING ADMINISTRATION ADVISORY SYSTEM U.S. DEPARTMENT OF LABOR Washington D.C. 20210 CLASSIFICATION Unemployment Insurance CORRESPONDENCE SYMBOL OUI DPM DATE July 13 2023 R ESCISSIONS None EXPIRATION DATE Continuing ADVISORY UNEMPLOYMENT INSURANCE PROGRAM LETTER NO. 11-23 TO STATE WORKFORCE AGENCIES FROM BRENT PARTON Acting Assistant Secretary SUBJECT Announcement of Grant Opportunities and National Identity ID Verification Offering under the American Rescue Plan Act ARPA 1.Purpose. To announce a comprehensive and strategic approach to deploying remaining Unemployment Insurance UI modernization funds to strengthen the integrity of the UI system. This Unemployment Insurance Program Letter UIPL announces three new funding opportunities to strengthen program integrity and resiliency as well as an opportunity for states to participate in a National ID Verification Offering for both online and in-person ID verification services. 2.Action Requested. The U.S. Department of Labor s Department Employment and Training Administration ETA requests that State Workforce Agency Administrators Review the opportunity to participate in the National ID Verification Offering described in Section 4.c. of this UIPL and contact their appropriate ETA Regional Office to express interest by August 18 2023 in the online or in-person services or both. These non-binding notifications will help inform the Department s planning for the designation of resources to support implementation activities. Review the funding opportunities described in Sections 4.b. for Integrity 4.d. for Information Technology IT Modernization and 4.e. for Tiger Teams of this UIPL. Coordinate with appropriate state staff to develop Initial Applications for opportunities the state wishes to apply for as described in Sections 4.b.vi.C.2. 4.d.iv.B. and 4.e.ii.B. of this UIPL. Submit all Initial Application materials under Sections 4.b. 4.d. and 4.e. electronically to https www.grants.gov no later than 11 59 pm Eastern Time on August 18 2023. Note that grants provided under the IT Modernization funding opportunity will be awarded to states that submit complete and responsive applications in the order such applications were received as long as funding remains available as described in more detail under Section 4.d.iv.B. of this UIPL. 2 3. Summary and Background. a. Summary The Fiscal Responsibility Act of 2023 FRA enacted on June 2 2023 reduced total funding provided by Section 2118 a of the Coronavirus Aid Relief and Economic Security CARES Act as amended by Section 9032 of ARPA for modernization of the UI program from 2 to 1 billion leaving approximately 500 million in unobligated funds available to the Department and its state partners to pursue the three goals under ARPA 1 preventing and detecting fraud 2 promoting equitable access and 3 ensuring the timely payment of benefits concerning the UI program. During the COVID-19 pandemic Congress expanded the UI system to enable it to quickly deliver additional aid that supported millions of Americans and spurred the economic recovery from the pandemic. The pandemic also revealed deep vulnerabilities resulting from years of underinvestment in the system. State UI agencies entered the COVID-19 pandemic after experiencing the lowest claims workload in 50 years and thus the lowest administrative funding which significantly impacted resources and staffing levels available to the states to manage the huge influx of claims. To add further complication to state unemployment compensation UC program operations the frequency and complexity of fraud attacks against state UC programs increased significantly during the pandemic. States were forced to respond to and address relentless and sophisticated fraud attacks that continued to evolve to circumvent the prevention and detection tools and strategies states had in place. The Department remains committed to leveraging the remaining funds to support meaningful transformation in the UI system so workers and the economy can continue to rely on it to deliver benefits and protect taxpayer dollars. The Department is deploying the remaining funds in concert with a government-wide focus on combating identity fraud in government programs which intensified during the pandemic and continues. This UIPL represents a key component of the Department s response to the report 1 by the U.S. Government Accountability Office GAO in June 2022 that designated the UI program as High Risk and called for the Department to act to transform the program in areas of fraud prevention infrastructure and service delivery. In line with GAO recommendations this UIPL unveils a comprehensive strategic approach to deploying remaining UI modernization funds to improve the future integrity of the UI system directing the available funds and Department-provided supports to states to address fraud prevention and system modernization. The vulnerability of the UI system to fraud is a symptom of systemic challenges especially the condition and design of IT systems which were unable to fully respond to the huge increase in claims and exponential growth in complex fraud attacks during the pandemic. The development of resilient IT systems that can continuously adapt to changing conditions and integrate evolving fraud prevention technologies needed to 1 GAO-22-105162 Unemployment Insurance Transformation Needed to Address Program Design Infrastructure and Integrity Risks published June 2022 https www.gao.gov assets gao-22-105162.pdf. 3 protect the program is a critical component of a comprehensive program integrity strategy. Such investments in IT infrastructure protect the system from fraud while also providing a mechanism to promote equitable access increase timely access to benefits and deliver improved customer experience. These IT investments complement targeted antifraud strategies like ID verification data analytics and cross-matching that will also be expanded through the funding in this UIPL including a new national offering of government-operated ID verification services through Login.gov and the U.S. Postal Service USPS to states. The Department is excited to partner with states to maximize the impact of these funding opportunities to support transformations in the UI program. The systematic challenges exposed by the pandemic evolved over decades and will take years to remedy but the investments outlined in this UIPL in addition to the related funding provided in previous UIPLs 2 mark one of the most ambitious efforts to date to drive such change. UIPL Structure. This UIPL includes subsections for Integrity grants a National ID Verification Offering IT Modernization grants and Tiger Team grants. To aid states in navigating this UIPL Attachment XVI provides section references and page numbers. By packaging these opportunities together the Department seeks to establish a coordinated approach nationally and among the states. States should leverage these funding opportunities to develop multi-faceted state-specific antifraud and UI modernization strategies and request grant funding for a spectrum of projects that complement and strengthen each other. Integrity Grants. Section 4.b. of this UIPL announces up to 100 million in grants to states to take immediate steps to protect the UI program from fraudulent activity and to increase resources dedicated to overpayment recovery by strengthening ID verification and implementing recommended and required fraud prevention and overpayment recovery strategies. Attachments I II and III to this UIPL provide supporting information. National ID Verification Offering. The Department is providing online and in- person opportunities to strengthen ID verification now and into the future. Over the 2 On August 11 2021 the Department issued UIPL No. 22-21 which provided states with 140 million in ARPA funding for fraud detection and prevention including ID verification and overpayment recovery activities in all UC programs. The Department also made available up to 525 million in CARES Act funding to assist states with efforts to prevent and detect fraud and to recover fraud overpayments in certain CARES Act UC programs. See UIPL Nos. 28-20 28-20 Change 1 28-20 Change 2 and 28-20 Change 4. Additionally UIPL No. 23-21 provided up to 260 million in funding to assist states with activities that promote equitable access to all UC programs. Under UIPL No. 11-22 ETA awarded grant funding to selected states to participate in the ARPA UI Navigator Program which helps workers learn about apply for and if eligible receive UI benefits and related services i.e. navigate the UI program and supports state agencies in delivering timely benefits to workers especially individuals in groups that are historically underserved marginalized and adversely affected by persistent poverty and inequality. UIPL No. 02-22 provided up to 200 million in funding to support states with implementation of recommendations made following a Tiger Team consultative assessment for fraud prevention and detection promoting equitable access and ensuring the timely payment of benefits including backlog reduction for all UC programs. 4 next two 2 years subject to the availability of funding and necessary agreements being in place the Department will use ARPA funds to make available to states government-operated ID verification systems developed by the U.S. General Services Administration GSA to verify identities online through Login.gov and by the USPS to verify identities in person at participating USPS retail locations nationwide as described in Section 4.c. of this UIPL. The Department will cover the transaction costs for ID verification for participating states during this process. This partnership will further inform whether there is a need for standardized mechanisms for ID verification within the UI system as a potential long-term federally supported sustainable public offering to states. States may use Integrity Grant funding under Section 4.b. of this UIPL to offset the costs of integrating these Department-funded services with their state operations including online ID verification services in-person ID verification services or both. Attachment V to this UIPL provides supporting information. IT Modernization Grants. The condition of state UI technologies was a key reason that state UI systems were overwhelmed by the surge of claims at the start of the pandemic and were unable to more fully protect against fraud while implementing Congress s temporary extension of unemployment benefits to additional populations. As described in Section 4.d. of this UIPL the Department is investing funds to help states adopt new strategies to modernize and rearchitect their UI programs to better defend against fraud threats now and prepare for challenges in the future. Attachments VI VII VIII IX and XV to this UIPL provide supporting information. Tiger Team Grants. Fraud prevention can and must be achieved while providing equitable access to benefits and delivering timely payment of benefits. For example about two-thirds of all Tiger Team recommendations to date either directly or indirectly support program integrity. Many equitable access improvements already supported by the UI modernization work like the conversion of UI forms into plain language make it easier for individuals to accurately file UI applications and reduce improper payments. To further support these activities the Department will provide approximately 77 million dollars in funding for states in addition to the 37.8 million already obligated to implement the negotiated recommendations that states have developed in partnership with the Department s multi-disciplinary Tiger Team initiative. These negotiated recommendations directly and indirectly address fraud prevention as well as timely payment of benefits and equitable access to benefits. Moreover these recommendations promote technology changes that will improve customer experience in navigating applications and required online interactions between workers employers and states changes that fulfill all three ARPA goals. Attachment X to this UIPL provides updated allocation amounts by state. States may use information in Attachments XI XII and XIII to this UIPL to support completion of grant applications across multiple sections of the UIPL. Attachment XIV to this UIPL identifies additional resources strategies tools and services available for states. 5 Two-step application process. The grant application and award process for all funding opportunities announced with this UIPL will be completed in two stages an Initial Application and a later Full Project Plan. To receive funding the state must complete an Initial Application for each funding opportunity it is pursuing as described in the respective subsections of this UIPL. To facilitate a coordinated approach at the national level the Department has set the same deadline for all of the Initial Applications contained in this UIPL August 18 2023. Upon receipt and processing of an approvable Initial Application a Notice of Award NOA for the applicable funding opportunity will be sent to the state with a condition of award restricting access to the funds until the grant is amended to include a Full Project Plan. To draw down these funds the state must subsequently submit the Full Project Plan for each NOA to resolve the condition of award as described in the respective subsections of this UIPL. Grant terms and conditions. The funding opportunities described in Sections 4.b. for Integrity Grants 4.d. for IT Modernization Grants and 4.e. for Tiger Team Grants of this UIPL are separate and distinct with each requiring a separate two-step application process and specific reporting requirements. The periods of performance for each funding opportunity are described in the respective subsections of this UIPL. Additionally states choosing to participate in any of the grant opportunities announced in this UIPL must agree to share confidential UC data with the Department of Labor s Office of Inspector General DOL-OIG for the purposes of both audits and fraud investigations. The collaboration between the Department states and the DOL-OIG has led to successful collaboration with law enforcement including the National Unemployment Insurance Fraud Task Force within the U.S. Department of Justice 3 and the prosecution of criminals who perpetrated fraud against pandemic UI programs. b. Background On March 11 2021 the President signed ARPA into law Public Law Pub. L. 117-2 . Section 9032 ARPA created a new Section 2118 of the CARES Act and provided for a 2 000 000 000 appropriation to the Secretary of Labor Secretary to 1 detect and prevent fraud 2 to promote equitable access and 3 to ensure timely payment of benefits to eligible workers with respect to UC programs. ARPA describes allowable uses of these funds including awarding grants for such purposes to states and territories administering UC programs and for systemwide infrastructure investment and development. On June 3 2023 the President signed the FRA into law Pub. L. 118-5 . Section 24 of Title I of division B of FRA permanently rescinds 1 000 000 000 of the unobligated balances of amounts made available by section 2118 a of Title II of Division A of the CARES Act as added by Section 9032 of ARPA. UIPL No. 10-23 was published on 3 U.S. Department of Justice National Unemployment Insurance Fraud Task Force https www.justice.gov coronavirus national-unemployment-insurance-fraud-task-force. 6 July 13 2023 and rescinded previous funding opportunity announcements which were impacted by the statutory funding rescission. 4 The DOL-OIG issued two alert memorandums 5 identifying potentially fraudulent UI benefits paid in four specific high-risk areas which included individuals with Social Security Numbers SSNs 1 filed in multiple states 2 of deceased persons 3 used to file UI claims with suspicious email accounts and 4 of federal prisoners. The Department has taken action to support states in actively and aggressively addressing UI fraud and reducing improper payments and many actions have targeted the specific types of fraud identified by the DOL-OIG. In addition to adding the UI program to its High Risk list in June 2022 GAO issued two reports 6 recommending the Department assess fraud risks to the UI program in alignment with GAO s Fraud Risk Framework. 7 The Department is actively working to enhance its existing UI fraud risk management processes to align with leading practices as provided in the GAO s Fraud Risk Framework and will continue to identify evaluate and address UI fraud risks. Fraud prevention cannot be accomplished through any single strategy but rather requires a combination of immediate intermediate and long-term changes in systems and processes. ETA s efforts to address fraud risks and improve integrity in the UC programs includes providing guidance technical assistance and funding to states to combat fraud and reduce improper payments and requiring states to submit an Integrity Action Plan IAP as part of its State Quality Service Plan SQSP . ETA is also investing in developing new and enhancing existing tools datasets and resources and making them available to aid states in more quickly identifying potential improper payments and fraud. The UC program is a vital safety net for unemployed workers and an economic stabilizer for communities impacted by unemployment events. At the most fundamental level equity within the UC program means the provision of UC payments to eligible workers regardless of one s background in a timely and fair manner with an application process that is readily accessible to all workers. Specifically equity within the UC program 4 UIPL No. 10-23 cancels UIPL No. 22-21 Change 2 UIPL No. 23-21 Change 5 UIPL No. 02-22 Change 3 and UIPL No. 07-23. Additionally it announces that any further pending applications under UIPL No. 23-21 will not be processed. 5 Report No. 19-21-002-03-315 Alert Memorandum The Employment and Training Administration ETA Needs to Ensure State Workforce Agencies SWA Implement Effective Unemployment Insurance Program Fraud Controls for High-Risk Areas published February 22 2021 https www.oig.dol.gov public reports oa 2021 19-21-002-03- 315.pdf and Report No. 19-22-005-03-315 Alert Memorandum Potentially Fraudulent Unemployment Insurance Payments in High-Risk Areas Increased to 45.6 Billion published September 21 2022 https www.oig.dol.gov public reports oa 2022 19-22-005-03-315.pdf. 6 GAO-22-105051 Additional Actions Needed to Improve Accountability and Program Effectiveness of Federal Response published October 2021 https www.gao.gov assets gao-22-105051.pdf and GAO-23-105523 Unemployment Insurance Data Indicate Substantial Levels of Fraud during the Pandemic DOL Should Implement an Antifraud Strategy published December 2022 https www.gao.gov assets gao-23-105523.pdf. 7 GAO-15-593SP A Framework for Managing Fraud Risks in Federal Programs published July 2015 https www.gao.gov assets gao-15-593sp.pdf. 7 includes a wide variety of factors such as eliminating administrative barriers to benefit receipt for eligible individuals reducing workload backlogs improving the timeliness and accuracy of UC payments and ensuring equity in fraud prevention detection and recovery activities. On January 20 2021 the President issued Executive Order EO 13985 concerning advancing racial equity and support for underserved communities. This EO articulates the importance of advancing equity for all including people of color and others who have been historically underserved marginalized and adversely affected by persistent poverty and inequality. This includes addressing disparities in accessing government programs facing individuals and communities including but not limited to low-wage workers Black and Hispanic Latinx workers individuals with disabilities individuals with limited English proficiency women and individuals living in rural areas. Advancing equity requires a systematic approach to embedding fairness in decision making processes and eliminating barriers to access. Public programs must be designed to serve all individuals. For this reason the Federal Government should consistent with applicable law allocate resources to address the historic failure to ensure equitable access to individuals in underserved communities along with the individuals from those communities. Ensuring access to UC is a longstanding priority of the Department. On October 1 2015 UIPL No. 02-16 was issued which articulates the applicable access requirements under federal law and provides states guidance to assist with their compliance with these requirements. Change 1 to UIPL No. 02-16 which was issued on May 11 2020 highlights additional state responsibilities regarding access to UC. 4. Guidance. a. Relationship Between Grants. With previous funding opportunities and other assistance under ARPA the Department has provided states with multiple resources to protect the system from fraud while preserving equitable access to benefits. The additional funding opportunities described in this UIPL are designed to complement these efforts either by funding new activities or by expanding on accelerating or enhancing existing efforts. As each state considers where to focus their immediate attention across these funding opportunities it should consider the purpose of the grants the periods of performance and the capacity and priority of state operations. It is the collective responsibility of the Department and states to use these investments strategically and to demonstrate meaningful improvements that drive longer-term investment and more sustained results. As noted throughout this UIPL the Department is deploying a two-step application process. At the time of preparing a Full Project Plan as described in more detail below the state will have the opportunity to propose an amended period of performance to account for the time needed to appropriately execute the full scope of these grant projects. If the sum of all complete and responsive applications submitted under a specific funding opportunity under Sections 4.b. 4.d. and 4.e. of this UIPL is less than the available funds 8 available under that funding opportunity the Department may use the remaining unobligated balance to increase the funding for awards under one or more of the other funding opportunities contained in this UIPL. Final award amounts will be determined subject to the availability of funds. b. Strengthening Integrity in the UI System. This section of the UIPL provides states with information on both required and strongly recommended strategies tools and services for UI fraud risk mitigation improper payment reduction and overpayment recovery and announces the availability of up to 100 million to strengthen UI program integrity including ID verification fraud prevention and detection and overpayment recovery efforts in all UC programs. UI program integrity includes ID verification fraud prevention and detection improper payment reduction fraud risk mitigation the recovery of overpayments the prevention of underpayments the timely and accurate payment of benefits and ensuring equitable access in all UC programs. ETA continuously develops and oversees implementation of integrity strategies that target the root causes of improper payments. The Department regularly evaluates and updates its antifraud strategies and is committed to ensuring its UI fraud risk management activities are conducted in alignment with GAO s Fraud Risk Framework. GAO s Fraud Risk Framework calls for a strategic approach for assessing and managing fraud risks. Since the UI program is a federal-state partnership which means both the Department and state UI agencies are responsible for ensuring UI program integrity states must also evaluate UI fraud risks and implement and maintain sufficient controls to effectively prevent fraud and reduce improper payments. i. ID Verification in UC programs. Section 1137 a 1 of the Social Security Act SSA provides for states to require that individuals furnish their SSN as a condition of eligibility for benefits. As noted in Section 3.A. 1 of UIPL No. 35-95 any system planned or implemented to provide ease and convenience for filing claims must provide safeguards including a way to ensure that the name and SSN used to establish eligibility for UC belongs to the individual filing the claim. Therefore this provision of the SSA requires that states verify an individual s identity to ensure that the individual filing the claim is the owner of the name and SSN used when establishing eligibility. The strongest method by which states can ensure the name and SSN belong to the individual applying for UC is by conducting evidence-based ID verification. Evidence-based ID verification includes activities such as an individual presenting ID documents i.e. official government-issued documentation control over a device account or address known to be associated with an identity or biometric information at a physical location through a virtual platform or through other state-developed processes or procedures that validate or verify an individual s identity. Evidence-based ID verification is most effective at preventing ID fraud During the UC application process Immediately following the completion of an initial claim 9 During any break in the claim series e.g. additional and reopened claims or When a claim is prioritized for investigation based on results of cross- matching or data analytics and evidence-based ID verification has not already been completed. The Department encourages states to employ different fraud prevention and ID verification strategies at different points throughout the life of the claim. At a minimum states must use a risk-based approach to determine which claims should be subject to evidence-based ID verification. A risk-based approach involves states using cross-matches and data analytics to identify suspicious activity that may be indicative of fraud. States must prioritize the investigation of claims having the greatest risks and where appropriate require the completion of evidence-based ID verification. Cross-matching and data analytics are most effective when conducted in real-time during the UC application and or initial claims process. Cross-matching and data analytics should also be conducted when a state identifies a change to key user data e.g. bank account or mailing address information on an existing claim which may raise suspicion of claim hijacking or claim or account takeover . The state should immediately take action by flagging the claim for investigation and conducting account verification services AVS bank account verification BAV and or other data analysis to ensure the change was made by the legitimate owner of the claim. As workloads fluctuate and fraud schemes evolve the Department expects states to continuously monitor their fraud management operations and collective ID verification efforts for effectiveness and adaptation. A Note on ID Proofing. As defined by the National Institute of Standards and Technology NIST 8 ID proofing is the process by which a credentialed service provider CSP 9 collects validates and verifies information about a person to establish that an individual is who they claim to be. ID proofing is one of many options states may use to conduct evidence-based ID verification. States implementing ID proofing in their UC programs must implement solutions services that balance equitable access with alignment to NIST digital identity guidelines. For example states that utilize ID proofing are required to provide a non-digital alternative ID verification option s such as in-person ID verification at locations like participating USPS retail locations or American Job Centers. States are encouraged to continue to refine and expand non-digital ID verification option s with funds from this opportunity leveraging resources in their states where individuals can go or have gone to have their identity proofed. 8 NIST Special Publication SP 800-63 provides technical requirements for implementing digital identity services. The publication includes an overview of identity frameworks using authenticators credentials and assertions in a digital system and a risk-based process to select assurance levels at https pages.nist.gov 800-63-3 sp800-63- 3.html. 9 NIST SP 800-63 defines a CSP as a trusted entity that issues or registers subscriber authenticators and issues electronic credentials to subscribers. A CSP may be an independent third-party or issue credentials for its own use. 10 ii. Fraud Prevention and Detection Activities. An antifraud strategy describes existing fraud control activities as well as any new control activities a program may adopt to address residual fraud risks. ETA issued UIPL No. 23-20 on May 11 2020 reminding states of required and recommended program integrity functions for the UC programs. In this subsection ETA is consolidating and clarifying these activities and expanding the recommended program integrity functions as outlined below. ETA reiterates the importance of conducting the required program integrity functions and encourages states to incorporate all recommended functions into a state s fraud management operations. States must continue to use operate and maintain the required integrity controls and the required overpayment recovery activities discussed below at all times including during times of mass unemployment events absent specific statutory authorization allowing suspension of such controls or activities. ETA also strongly encourages states to use operate and maintain the recommended integrity controls and recommended overpayment recovery activities discussed below during such periods. In accordance with UIPL Nos. 02-16 and 02-16 Change 1 states must ensure that the fraud prevention and detection technologies strategies they use do not create barriers that prevent or limit access for some individuals in violation of applicable federal equal opportunity or nondiscrimination laws. This may include identifying potential barriers that may impact historically underserved and marginalized populations when making design decisions and training team members on equity-related issues and processes. States should continuously evaluate their fraud prevention and detection activities from the perspective of equitable access see Section 4.b.iv. for more information on evaluating data to ensure effectiveness and equity in ID verification and fraud prevention and detection . A. Required Fraud Prevention and Detection Activities. States must use operate and maintain the following integrity controls to prevent and detect fraud. ID Verification Section 1137 a 1 of the Social Security Act and UIPL No. 35-95 including proper notification and adjudication when an eligibility issue arises UIPL No. 16-21 National Directory of New Hires cross-match UIPL Nos. 13-19 and 19- 11 Training and Employment Notice TEN No. 05-20 Quarterly Wage Records cross-match 20 C.F.R. 603.23 Systematic Alien Verification for Entitlement SAVE Section 1137 d of the Social Security Act 42 U.S.C. 1320b-7 and Referral of allegations reasonably believed to constitute UC fraud waste abuse mismanagement or misconduct to DOL-OIG UIPL No. 04-17 Change 1 . 11 B. Recommended Fraud Prevention and Detection Activities. ETA strongly recommends states implement use operate and maintain the following integrity controls. UI Integrity Center s Integrity Data Hub IDH see Attachment XIV of this UIPL for details on IDH functionalities resources Digital Authentication such as Multifactor Authentication MFA Device Fingerprint Reputation Management which establishes a combination of inputs i.e. digital identity to assist in the authentication of a user s identity during ongoing use of online state UI systems Fraud Risk Scoring i.e. Case Management Prioritization which includes using sophisticated risk analytics to assign a risk-based score to claims to detect suspicious activity early in the claims process as well as minimize the number of false positives to protect legitimate individuals from being flagged for suspected fraud and avoid disproportionately assigning high risk scores to particular groups of individuals Comparisons and cross-matches that detect shared characteristics e.g. phone numbers mailing addresses email addresses and banking information on multiple claims Social Security Administration cross-matches i.e. Unemployment Insurance Query UIQ Prisoner Update Processing System PUPS Death Master File see Attachment XIV of this UIPL for details regarding PUPS Federal state and local incarceration cross-matches 10 Deceased Records cross-matches Vital Statistics cross-matches State Directory of New Hires cross-match Department of Motor Vehicle cross-match Interstate Benefits IB cross-match State Identification Inquiry SID and IB8606 enhancements made to the Interstate Connection ICON network cross-match to prevent concurrent claim filing in multiple states State Information Data Exchange System SIDES TEN No. 12-16 see Attachment XIV of this UIPL for details regarding SIDES Use of a unique identifier to identify individuals instead of using the full SSN Fictitious employer cross-matches Periodic IT security assessments and audits consistent with NIST- compliant IT security guidelines UIPL No. 04-21 10 Data sets from jails and prisons may not be updated in real time and therefore may lag in the reported incarceration entrance and or release dates. Additionally data sets may contain unreliable identity information. ETA reminds states to factor these things in when reviewing incarceration data cross-match results. After receiving incarceration cross-match information states must conduct appropriate investigations to determine eligibility. See UIPL No. 01-22. 12 Adequate internal controls to protect the integrity and security of state assets UIPL No. 14-17 and Implement a cross-functional integrity task force to develop and implement state-specific action plans to reduce UI improper payments UIPL No. 19-11 . C. Effectively Conducting Fraud Prevention and Detection Activities. Simply deploying a fraud prevention and detection tool implementing an ID verification proofing solution or adding a new cross-match is not the most effective strategy for fraud prevention and ID verification. To effectively prevent and detect fraud states should consider where in the UI process every tool solution and resource is best used and how investigations are prioritized to prevent fraud and reduce improper payments. States should think strategically about how cross-match results are triaged and prioritize claims for investigation that have a higher probability of fraud or the potential to result in large improper payments. States should be judicious in deciding which cross-matches trigger an immediate hold on benefits and which require further investigation before a payment series is stopped. ID verification investigations are time sensitive especially in situations where payment has already been made on a claim and the individual fails to respond by the deadline. After the response deadline passes and no response is received states should act quickly to stop future payments from occurring by issuing an immediate failure to respond denial see Section 4 of UIPL No. 16- 21 . Further states should consider the frequency of cross-matches within the life of the claim some are more effective when run often and continuously throughout the claim lifecycle. For example a multi-state cross-match may be most effective if conducted during the initial claim application or immediately following the initial claim and prior to issuing payment. Vital statistics deceased records and incarceration cross-matches are critical activities that are effective if conducted during the initial claim process and prior to issuing first payment and may also be highly effective at continuing to confirm UI eligibility throughout the life of the claim. Other activities such as a suspicious email domain cross-match or AVS BAV may be appropriate to run once or on an ad hoc basis when an email address or bank account is suspect updated or changed on a claim. States should take the following three actions to strengthen fraud prevention and detection using the IDH 1. Take advantage of and use all IDH functionality 2. Implement IDH web service real-time connectivity if possible and 3. Submit all UC initial and continued claims to the IDH in real-time or daily at minimum. 13 iii. Overpayment Recovery Activities. UIPL No. 23-20 also reminded states of required and recommended overpayment recovery activities. 11 Overpayment recovery is critical to protect both state UI trust funds and federal funds and must be given the same priority as fraud prevention and detection activities. A. Required Overpayment Recovery Activities. States must implement use and maintain the following activities to recover overpayments. Benefit Offsets Title II Subtitle A of the Middle-Class Tax Relief and Job Creation Act of 2012 UIPL No. 05-13 and Section 5 of UIPL No. 13- 20 Change 2 Treasury Offset Program TOP for applicable covered debt Bipartisan Budget Act of 2013 UIPL Nos. 02-19 12-14 and 04-20 12 Cross Program Offset Recovery Agreement CPORA UIPL No. 05-13 and Interstate Reciprocal Offset Recovery Arrangement IRORA UIPL No. 05-13 . B. Recommended Overpayment Recovery Activities. ETA strongly recommends that states implement use and maintain the following activities to recover overpayments. Negotiating repayment plans Accepting repayments through various methods e.g. online via debit credit card State Income Tax Offset Program Wage garnishments Property liens and assessments Offsets of lottery winnings homestead exemptions and other benefits Active participation in probate and or bankruptcy proceedings regarding an individual with an outstanding overpayment Skip tracing Work proactively and collaboratively with banks and financial institutions to detect suspicious activity ensure that accounts are not unduly suspended and recover overpayments UIPL No. 19-21 Civil actions Credit bureau referrals State federal prosecution 11 States may under limited circumstances elect to waive recovery of certain established non-fraud overpayments. For overpayments in the regular UI program these circumstances are defined in state law. For overpayments under the temporary pandemic-related UC programs refer to UIPL Nos. 20-21 and 20-21 Change 1. 12 Covered debt includes past-due debts that are the result of claimant fraud or unreported earnings uncollected employer contributions and any penalties and interest assessed on such debt 26 U.S.C. 6402 f 4 . 14 Penalties and interest on overpayments in compliance with state and federal law Collection agency referrals when state staff is limited or debt is uncollectable by other means 13 Implementing a voluntary fraud self-disclosure program see Section 4.b.iii.C. of this UIPL for more details and Other recovery methods as determined by state law or policy. C. Effectively Conducting Overpayment Recovery Activities. States may consider implementing a voluntary fraud self-disclosure program which may help increase the recovery of UI fraud overpayments. Voluntary fraud self- disclosure programs may provide benefits to states such as revealing previously unknown fraud waste and abuse reducing a state s time and resources spent on data analytics and investigations and enabling a state to identity establish and collect overpaid benefits. In establishing a voluntary fraud self-disclosure program states may consider such actions as reducing overpayment penalties monetary 14 or penalty weeks and or forgoing or reducing civil criminal actions for individuals who voluntarily self-report their fraudulent activity involving the UI program. While state law will ultimately control what if anything a state can modify with respect to these activities ETA encourages states to work with stakeholders to determine if a voluntary fraud self-disclosure program could be a beneficial added component to the state s UI overpayment recovery efforts. ETA also suggests that states consider an escalated approach to claimant communications for overpayment recovery activities. For example an individual with a non-fraud overpayment may successfully resolve their overpayment after receiving clear communication with instructions on how to establish a repayment plan and a clear explanation regarding any overpayment waiver processes. Only if the non-fraud overpayment is not waived and an individual fails to establish or comply with a repayment plan after a period of time that the state deems appropriate should the state send an escalating notice for further recovery activities. See the UI Modernization website located at https www.dol.gov agencies eta ui-modernization specifically information provided at https www.dol.gov agencies eta ui- modernization language-portfolio for support with plain language conversions to simplify terminology complexity when communicating with claimants. 13 The immediate deposit and withdrawal standards prohibit states from paying third-party collection agencies out of a recovered overpayment. See 3304 a 3 FUTA 303 a 4 SSA 3304 a 4 FUTA 303 a 5 SSA. 14 The Trade Adjustment Assistance Extension Act of 2011 TAAEA amended sections 303 and 453A of the SSA and Sections 3303 3304 and 3309 of FUTA to require states to impose a monetary penalty an amount not less than 15 percent of the erroneous payment on claimants whose fraudulent acts resulted in overpayments see UIPL No. 02-12 . States may not waive or reduce this penalty assessed on fraud overpayments below the mandatory 15 percent. 15 Attachment IV to this UIPL provides considerations for states in providing individual notifications and processing refunds under the CARES Act UC programs that states are encouraged to consider expanding to the regular UI program as well. As provided in UIPL No. 20-21 Change 1 the Department strongly encourages states to waive the recovery of overpaid benefits in qualifying cases under the CARES Act UC programs. Given the scale of the challenge of implementing state UI and CARES Act UC programs accurately many individuals received an overpayment of benefits due to no fault of their own. The CARES Act as amended provides that states may waive recovery for overpayments under the CARES Act UC programs when two conditions are met 1 when the claimant was without fault in creation of the overpayment and 2 recovery of overpayment would be against equity and good conscience. Under no circumstances may a state waive recovery of an overpayment that is fraudulent. iv. Evaluating Data to Ensure Effectiveness and Equity. A critical part of fraud risk management includes evaluating outcomes using a risk-based approach and adapting activities to improve fraud risk management. States should monitor and evaluate the effectiveness of fraud prevention and improper payment reduction activities to adapt to changing risks and continuously improve the effectiveness of their fraud management operations. This includes collecting and analyzing data for fraud trends and identifying potential control deficiencies. Effective monitoring and evaluation focuses on measuring outcomes and progress toward the achievement of objectives rather than simply reviewing outputs and progress in implementing control activities. Results of the monitoring and evaluations should be used to improve the design and implementation of fraud risk management activities. As states are implementing and refining processes for digital authentication ID verification cross-matching data analytics and other fraud prevention and detection activities states must consider and address any equitable access impacts. One of the most common barriers to equitable access is an ID verification process that is difficult to complete. Examples of difficulty in completing ID verification processes may involve individuals with limited English proficiency individuals with limited access to or understanding of technology or instructions that are unclear or cumbersome. Another common barrier is states erroneously flagging legitimate claim activity as suspicious. This can result in delays for eligible individuals to receive UI benefits a matter which is further exacerbated when states are experiencing high workload volumes making it difficult for individuals to contact the state unemployment agency. States must ensure there is at least one timely effective and accessible non- digital alternative to online ID verification. This non-digital option should not be overly burdensome on applicants limit access to public benefits programs or the timely receipt of benefits or stigmatize members of the public in any way. ETA strongly recommends that states implement data collection and analysis to review their fraud prevention and detection activities monitoring for barriers to 16 equitable access and taking swift action to mitigate such barriers. 15 The data for this analysis may come from system datapoints customer surveys periodic user interviews and case samples. States should work with their service providers or with their in-house fraud management operations to identify and resolve any barriers or equitable access impacts resulting from ID verification practices and data analytics and cross-matching services. When using a CSP for ID proofing or a third-party ID verification solution ETA recommends that states establish within their contracts a process to receive Personally Identifiable Information PII and data on an individual s ID verification status i.e. verified not verified pending inconclusive within a service provider s system or solution. To be able to properly respond to customer inquiries states should have access to such information in real-time if possible but no later than 24 hours after an individual started the ID verification process and whenever there is a change in the ID verification status. By knowing the individual s ID verification status the state can also ensure that appropriate instructions and next steps are provided to the individual. The Department outlined stringent technical service level business performance and equity requirements in its solicitation for ID verification proofing services described in TEN No. 06-21. ETA recommends that states incorporate similar provisions in their ID verification solicitations and contracts with service providers. Attachment III to this UIPL describes recommended contract provisions for ID verification proofing services and solutions. DOL-OIG recently issued an Alert Memorandum 16 highlighting concerns about states use of ID verification service providers specifically those employing the use of facial recognition technology and the impact these ID verification proofing services may have on equitable and secure access to UI benefits. ETA strongly encourages states to carefully review ID verification proofing solutions that use biometrics such as facial recognition. While these solutions may help to reduce ID fraud they may have negative implications for or lead to violations of states nondiscrimination obligations under Section 188 of Workforce Innovation and Opportunity Act WIOA . States are reminded that a non-digital alternative option for ID verification must be available and not require substantially more time hardship or delay to complete. Furthermore states using ID verification proofing solutions that employ the use of facial recognition technology must test the system for biases and work with the service provider to identify and resolve any biases or barriers to equitable access resulting from the ID verification process. 15 As described in UIPL No. 11-14 the Department s regulations also require state compliance with the U.S. Office of Management and Budget OMB guidelines on the collection of data based on race or ethnicity. See 29 CFR 38.41 d . States must provide information about the reasons for a data request and the ways in which the data may be used before asking about a claimant s race ethnicity sex age or disability status. 16 Report No. 19-23-005-03-315 Alert Memorandum ETA and States Need to Ensure the Use of Identity Verification Service Contractors Results in Equitable Access to UI Benefits and Secure Biometric Data published March 31 2023 https www.oig.dol.gov public reports oa 2023 19-23-005-03-315.pdf. 17 Below are a few examples of data points and information that can be used to conduct meaningful analysis monitor equity outcomes and make necessary changes to ensure equitable access. PII and data on an individual s ID verification status i.e. verified not verified pending inconclusive within a service provider s system or solution to identify any disparate results amongst demographic groups or specific friction points within the ID verification process such as o Data from individuals who successfully verify through alternative method s after failing initial screenings including appeals data o Number of ID verification attempts each user is making o Time spent in the system at each identification step o Wait time for customer service requests related to ID verification o Location device type and connection type o The strength of the identification match and o System monitoring and incident reports. How many individuals used a non-digital option to verify their ID including o what caused them to be unable to access the technology if applicable o what caused them to be denied by the technology if applicable and o which alternative access option was used. Which claims were flagged as suspicious and warranting further investigation including o the length of time to resolve these investigations and o the outcome of these investigations such as whether they resulted in a fraudulent overpayment non-fraudulent overpayment suspected confirmed ID fraud claim abandoned during the ID verification process or a non-issue i.e. false positive by demographic group. Additionally ETA strongly recommends conducting root cause analysis to identify the source of specific instances where legitimate individuals have been adversely affected by UI program integrity measures i.e. fraud risk scoring fraud prevention and detection activities ID verification proofing systems or solutions . State root cause analysis should seek to identify issues that may exist at larger scale and may merit more systemic modifications to the state s overall fraud risk mitigation and improper payment reductions strategies including ID verification and fraud prevention and detection activities. v. Protecting Victims of UI ID Fraud. States must provide individuals who suspect that they are victims of UI ID fraud with options to report such activity and once fraud has been confirmed states must take actions to protect the UI ID fraud victim. 18 To meet these requirements ETA strongly recommends that states provide a reporting mechanism for UI ID fraud on their websites communicate status updates for such investigations and take action to protect the victim when the state determines that UI ID fraud has occurred. A. Providing a reporting mechanism for UI ID fraud on state websites. As described in Section 5 of UIPL No. 16-21 states must provide individuals who suspect that their ID has been stolen with easily accessible options to report such theft or fraudulent activity. This may include dedicated phone options email addresses or an online portal by which individuals can notify the state agency. States may also provide links to resources from other agencies that specialize in protecting consumers and their PII such as the Federal Trade Commission s Consumer website at https www.identitytheft.gov . In December 2022 the Department published updated website content on the UI ID fraud reporting website at www.dol.gov fraud. ETA issued TEN No. 14-22 strongly encouraging states to align their website content and communications for individuals who experience UI ID fraud with the new content resources and reporting requirements outlined at www.dol.gov fraud. B. Communicating status updates. ETA strongly recommends that states clearly communicate their UI fraud reporting requirements on their state website s and have in place established processes and procedures for assisting individuals who have experienced UI ID fraud. To reduce confusion and anxiety for a victim of UI ID fraud states should provide updates throughout the process once a report of UI ID fraud has been received. This may include but is not limited to Providing confirmation to the submitter that the fraud report was received Clearly defining expectations and outlining next steps Providing ongoing updates to the submitter and or SSN owner if known throughout the investigation and Notifying the submitter and or SSN owner if known once the investigation is complete. C. Protecting victims. When a state determines that UI ID fraud has occurred the state must take actions to protect the rights of the UI ID fraud victim. As discussed in UIPL No. 20-21 Change 1 once the state issues a fraud determination one option states can use to mitigate negative impacts on the UI ID fraud victim is to establish a pseudo claim record and transfer all claim information regarding the fraudulent activity to the pseudo claim. This removes the fraudulent activity from the victim s SSN and or UI account which should remove barriers the victim may encounter if they need to file for UI in the future. This solution also applies to claim hijacking also known as claim or account takeover . On hijacked claims any weeks that were 19 fraudulently redirected must be removed from the legitimate UI claim and the weeks must be immediately repaid to the rightful owner of the claim if eligibility for those weeks is determined. In the case of hijacked claims the state should employ ID verification as part of its investigation to verify the legitimate individual s identity prior to repaying the weeks. States are also strongly encouraged to use the UI Integrity Center s IDH BAV service to authenticate new bank account information provided on all claims prior to issuing payments including verifying bank account information on claims that have been determined to be hijacked prior to reissuing any payments. The IDH s BAV service validates the status of the bank account e.g. account is open or closed and provides a level of assurance that the individual identified as the UI claimant is the bank account owner and or authorized user. States that may not have the current administrative capability to move such activity to a pseudo claim may choose to temporarily mark the overpayment as uncollectible. This ensures that UI ID fraud victims are not negatively impacted while the state develops a process to disassociate the fraudulent activity from the victim s SSN. Below are other actions the state may take to mitigate the negative consequences for the UI ID fraud victim Ensure that if a future claim is filed under the victim s SSN the claimant undergoes a secondary ID verification process e.g. include an in-person reporting requirement or other expanded ID verification alternatives . However states should try to minimize the burden on the victim as much as possible when verifying identity. Ensure that the owner of the SSN is not held responsible for any overpayment and whenever possible is not issued a Form 1099G at the end of the year. Exclude the overpayment from TOP and suspend any overpayment collection activity for the actual owner of the SSN. Do not initiate any legal actions against the actual owner of the SSN. vi. Integrity Grant to States. The Department is providing up to 100 million in additional funding to states to strengthen UI program integrity including ID verification fraud prevention and detection and overpayment recovery efforts in all UC programs. A. Amount per State. 17 The methodology for state funding levels is based on size of UI covered employment in the state. For purposes of this methodology states are assigned to four groups Small Medium Large and Extra-Large 17 Since Guam American Samoa the Commonwealth of the Northern Mariana Islands the Federated States of Micronesia the Republic of the Marshall Islands and the Republic of Palau do not operate regular UC programs this grant opportunity is not being made available to these jurisdictions. 20 based on the 12-month average of UI covered employment for the four quarters in calendar year 2022 reported on the ES 202 Employment Wages and Contributions report. States are assigned to the size groups as follows Small covered employment under 1 million employees Medium covered employment between 1 million and 2 million employees Large covered employment between 2 million and 7 million employees Extra Large covered employment greater than 7 million employees Attachment I to this UIPL provides the funding available for each state. B. Allowable Uses. States must use the funds made available under this UIPL to strengthen ID verification and other fraud prevention and detection and overpayment recovery efforts in all UC programs. Types of costs may include any costs associated with the procurement and or implementation of ID verification fraud prevention and overpayment recovery tools solutions and services which includes any costs related to the state s integration with the Department s National ID Verification Offering see Section 4.c. of this UIPL payment of subscription costs to operate new and or maintain existing services solutions and hiring of staff 18 to conduct data analysis investigations collections recovery or other integrity-related duties. Examples of permissible uses of these funds include but are not limited to the activities listed below. The term effectiveness refers to a state s ability to properly detect suspicious activity investigate in a timely manner and mitigate barriers to equitable access. Establishing and refining the state s risk-based approach to determine which claims are subject to evidence-based ID verification as described in Section 4.b.i. of this UIPL Covering costs of integrating state operations with the Department-funded National ID Verification Offering as described in Section 4.c. of this UIPL as well as any costs associated with participation in the voluntary enhanced data analysis described in Section 4.c.iii.C. of this UIPL Implementing new and or maintaining enhancing existing ID verification solutions and or procedures to verify the identity of individuals filing for UC Strengthening the effectiveness of how the state uses required fraud prevention and detection activities and required overpayment recovery activities as described in Sections 4.b.ii. and 4.b.iii. of this UIPL Implementing new and or strengthening the effectiveness of how states use recommended fraud prevention and detection activities and 18 States are reminded of the ability to exercise flexibility in staffing models for the performance of certain UC administrative activities as described in UIPL No. 12-01 Change 2. 21 recommended overpayment recovery activities as described in Sections 4.b.ii. and 4.b.iii. of this UIPL Establishing and refining the state s use of data including through the use of activities such as filing metrics and customer surveys to monitor and adapt the effectiveness of tools used to combat UI ID fraud and other improper payments as described in Section 4.b.iv. of this UIPL Establishing and refining external communication protocols when states receive reports of UI ID fraud as described in Section 4.b.v. of this UIPL Establishing and refining protections for victims of UI ID fraud as described in Section 4.b.v. of this UIPL and States may also use the funds made available under Section 4.b.vi. of this UIPL for the same activities described in Section 5.b. of UIPL No. 22-21. C. Application Instructions. The grant application and award process for funding under this subsection will be completed in two stages. To receive funding the state must agree to the conditions described in Section 4.b.vi.C.1. of this UIPL and complete an Initial Application as described in Section 4.b.vi.C.2. of this UIPL. Upon receipt and processing of an approvable Initial Application a NOA will be sent to the state. To drawdown funds from this NOA the state must submit a Full Project Plan as described in Section 4.b.vi.C.3. of this UIPL. 1. Conditions of receiving grant funding. By submitting an Initial Application to receive funds under this subsection the state must agree to the following conditions. Disclosure to DOL-OIG. The state will disclose confidential UC information to DOL-OIG. As discussed in UIPL No. 04-17 Change 1 states must refer allegations that they reasonably believe constitute UC fraud waste abuse mismanagement or misconduct to the DOL-OIG. As a condition of receiving a grant under this subsection the state agrees to provide all confidential UC information to DOL-OIG for purposes of investigating fraud and performing audits through weeks of unemployment ending on or before the end of the period of performance as described in Section 4.b.vi.D. of this UIPL. Submission of a Full Project Plan. The state will submit a Full Project Plan to the appropriate ETA Regional Office as described in Section 4.b.vi.C.3 of this UIPL within 60 calendar days after receiving the NOA. 2. Initial Application. The Grant Application to receive any new or additional funds must be submitted electronically via https www.grants.gov with an electronic copy to the appropriate ETA Regional Office as soon as possible and no later than 11 59 pm 22 Eastern Time on August 18 2023. The Grant Application package consists of a completed SF-424 as described in Attachment XI of this UIPL to reflect up to the full amount of the state s allocation see Attachment I to this UIPL . To demonstrate that the state agrees to comply with the conditions described in Section 4.b.vi.C.1. of this UIPL when completing the SF- 424 the state must check the I AGREE box under Item 21 and include the appropriate language in Item 15. States should maintain any supporting documentation that serves as evidence for meeting the required conditions. Upon receipt and processing of the SF-424 the state will receive a NOA. These grants are subject to the requirements of 2 CFR Parts 200 and 2900 Uniform Administrative Requirements Cost Principles and Audit Requirements for Federal Awards. 3. Full Project Plan. As noted in Section 4.b.vi.C.1. of this UIPL the Full Project Plan must be submitted to the appropriate ETA Regional Office as soon as possible and by no later than 60 calendar days upon receipt of the NOA. The Full Project Plan package must include A copy of the completed SF-424 from the Initial Application A completed SF-424A If indirect cost is indicated on the SF-424A then a Negotiated Indirect Cost Rate Agreement NICRA and A completed Full Project Plan Template as described in Attachment II to this UIPL . The submission of the required documents does not constitute approval by the Department. Upon receipt of the Full Project Plan the Department will review and work with the state to approve the proposal. Once approved by the Grant Officer the Full Project Plan will be an official amendment to the initial NOA and the condition of the award that previously restricted access to the additional funds will be resolved. D. Period of Performance. Funds awarded under this subsection will have a period of performance which begins April 1 2023 and ends on December 31 2025. States must fully obligate all funds one quarter before the period of performance ends and must liquidate all funds within 90 days thereafter. Funding for state staff costs may not be obligated for use at a future date and the obligation may only occur at the time the staff performs services on the project activity. 23 Grant funds may only be used for costs of activities incurred no earlier than the beginning of the calendar quarter preceding the calendar quarter upon execution of the award. E. Reporting Requirements. For the grant awarded under this subsection states must provide 1. ETA 9178-ARPA a quarterly narrative progress report containing updates on the implementation and progress of each grant project activity. The form ETA 9178-ARPA is provided as Attachment XIII to this UIPL. 2. ETA 9130 OMB Control No. 1205-0461 Expiration Date 01 31 2025 a quarterly financial report. c. National ID Verification Offering. The Department is providing government-operated ID verification systems to states that support online verification services through partnership with GSA s Login.gov and in-person verification services through partnership with USPS. These offerings are being made available by the Department using ARPA funds to directly cover at least two 2 years of transaction costs 19 subject to the availability of funding and necessary agreements being in place. Available funding will be dependent on state uptake usage and claims volume. As previously noted fraud prevention and detection activities are strongest when states employ a variety of tools strategies and resources. States are reminded that they must ensure there is at least one timely effective and accessible non-digital alternative to online ID verification see Section 4.b.i. and 4.b.iv. of this UIPL . USPS in-person ID verification services can be used to satisfy the requirement to provide a non-digital option for ID verification. i. GSA s Login.gov Online and USPS In-person. A. Login.gov. Operated by GSA Login.gov is the federal government s secure sign-in service used by the public to access participating government agencies web services and conduct ID verification. Participating state UI agencies will ask the individual applying for and or receiving UC to create a Login.gov account to securely access their information on the state s UI system. The individual can use the same username and password to access any state or federal agency that partners with Login.gov. This streamlines the process and eliminates the need to remember multiple usernames and passwords. 19 The Department will cover costs calculated based on volume of ID verification transactions through GSA s Login.gov online services and USPS s in-person services subject to available funding. States will be responsible for costs incurred to integrate state operations with these services. Such costs are allowable uses under the Integrity Grants described in Section 4.b. of this UIPL. 24 How Does it Work. Participating agencies use Login.gov to help protect their users e.g. claimants applicants beneficiaries . When an individual signs in to a participating UI state agency website they will be prompted to sign in or create an account with Login.gov if the individual has not used the service before. Individuals must establish a Login.gov account with an email address password and multi-factor authentication. While signed into the Login.gov application the individual will be prompted to verify their identity through uploading their government- issued ID providing their SSN and verifying their PII. o The individual will have to provide a phone number with their name associated to the phone plan or receive a letter at an address known to be associated with them. The individual does not need to be the primary account holder. Once the ID verification is complete the individual must agree to share information with the Department. The individual can seek help from the Login.gov 24 7 Call Center if they are having issues navigating within the application. B. USPS. USPS offers in-person ID verification services at participating USPS retail locations nationwide for government customers. In-person ID verification allows federal and state agencies to securely verify an individual s identity in-person to provide access to services when an identity cannot be substantiated through a technology-based solution. In-person ID verification also provides an alternative for individuals who are unable to or prefer not to be verified through an online solution. How Does it Work. In-person ID verification can be completed at participating USPS retail locations when an individual is required to complete in-person ID verification. In-person ID verification may be necessary in the event an individual is unable to complete an online ID verification process e.g. digital ID verification technology-based solution or does not have the means by which to complete the process e.g. lack of bandwidth technologically challenged no computer access disability . Individuals receive an enrollment barcode or enrollment code provided by the service. Individuals must present the enrollment barcode or enrollment code to any participating USPS retail location. o No appointment time is needed. o No fee is collected from the individual verifying their identity. Individuals must present certain original and non-expired government identification documents e.g. state-issued driver s license or identification card passport etc. . 25 Once the verification process is complete the USPS retail location will pass the results to the Department. o The Department will notify the state of the in-person ID verification results to enable the state to determine next steps. ii. Roles and Responsibilities for the State and Department. The Department and participating state s will enter into a Data Sharing Agreement DSA which will include provisions necessary to comply with the requirements of 20 C.F.R. Part 603. Following execution of the DSA the Department and participating state s will enter into a Partnership Addendum PA which will be attached to the DSA and will memorialize the specific requirements terms and obligations of the Department and participating state s for implementation of the National ID Verification Offering as well as the obligation to provide certain confidential UC information to the Department to allow the Department to assess the efficacy and equity of the offerings. See Attachment V to this UIPL for additional detail. States will not enter into a relationship with Login.gov or USPS directly. iii. Collection and Evaluation of Data to Ensure Effectiveness and Equity. For states participating in this offering the Department will require states to disclose certain data to the Department and the Department will store that data for the purpose of assessing the effectiveness and equity of ID verification at the point of delivery. Login.gov and USPS do not collect the data required for detailed equity analyses for its participants therefore the Department will require states to provide individual- level data. Collecting this information will provide the Department with improved information about the impact of ID verification tools across participating states and the UI system. A. Purpose for Collecting Individual-Level Data. The Department will use this data to assess the number of individuals initiating the ID verification process through this National ID Verification Offering the number of individuals completing ID verification across the Login.gov and USPS services as well as the number of individuals that are not verified and referred back to states for additional follow-up action. The Department will also use this information to compile equity data with respect to ID verification technologies including assessing whether there are different verification success rates through the offering s for different demographic groups e.g. race ethnicity disability and age and whether there are differences in ID verification success rates among those with different educational levels and among rural and urban workers. B. Required Individual-Level Data for States to Report. States will be required to submit the following individual-level data elements to the Department on a quarterly basis for equity analysis for those individuals who engage with the ID verification options provided by the Department State-specific unique identifier e.g. Claim ID number not SSN 26 Zip code Gender Age Race and Ethnicity Education Level Industry Occupation Disability if identified and Language Preference. C. Option for States to Participate in More In-Depth Analysis. To better understand success rates for ID verification and the impact on fraud prevention equitable access and timeliness of ID verification efforts the Department requests that states as available volunteer to participate in a more in-depth data exchange. When a state agrees to participate in this more in- depth analysis the Department will collect additional data elements to carry out this analysis. The additional individual-level data elements may include information such as claims disposition and comparative data on UI claims before and after the implementation of the National ID Verification Offering. The state may use Integrity Grant funding provided in Section 4.b. of this UIPL for additional expenses incurred by the state in this additional data collection. States can express interest in participation through their appropriate ETA Regional Office. D. Data Protections. The Department will protect all data in accordance with the Privacy Act of 1974 Federal regulations at 20 CFR Part 603 and all other requirements related to confidentiality and disclosure avoidance that will be described in the DSA s PA. See Attachment V to this UIPL for Roles and Responsibilities of the State and Department. Upon receipt all data acquired from states will be treated as if it has at a minimum protection at the appropriate risk level in accordance with the NIST Federal Information Processing Standards FIPS 200 and Special Publication 800-60. iv. State Request for Intent to Participate. States should contact their appropriate ETA Regional Office to express interest by August 18 2023. These non-binding notifications will help inform the Department s planning for the designation of resources to support implementation activities. The ETA Regional Office will facilitate discussion s with the state to discuss the Login.gov and USPS offerings to identify the best fit for the state. Once the state affirmatively decides to participate in one or both of the government-operated ID verification systems they will be asked to sign a DSA and PA with the Department see Section 4.c.ii. of this UIPL . d. IT Modernization Grants. The Department is providing approximately 200 million for individual states to receive up to 11.25 million to invest in IT project s that address at least one of the following categories that support modular and evidence-driven approaches to modernization that increase the agility and resiliency of UI systems. Each of these categories are described in more detail in Attachment VI to this UIPL. 27 Attachment VII to this UIPL describes promising practices and sample projects and measures of success that align with these categories. Cloud migration Modular and Application Programming Interface API -driven approaches and Measurably improving the customer experience CX . Funds will be awarded to states that submit complete and responsive Initial Applications in the order received by the Department as long as funding remains available. i. Vision for Creating More Resilient and Responsive IT Systems. An effective approach to modernization starts with the understanding that technology is always evolving and that state systems must be responsive to changing needs. It is critical for all states to develop a system architecture that can scale to meet increases in demand which often occur at the same time states need to adapt to new federal programs and changing fraud threats. Many states struggle to adapt their systems due in part to how the systems were designed and the constraints that accompany legacy technology. The resulting inflexibility and brittleness of these systems means that even relatively simple changes can be prohibitively costly time-consuming and risky. Addressing these challenges will help systems to scale up when unemployment increases while mitigating additional exposure to criminal actors and making it easier for states to effectively integrate technologies that stop fraudulent claims before they are paid. Instead of monolithic system architectures the Department encourages states to pursue modular and incremental approaches when modernizing their systems. This approach involves breaking down complex monoliths into smaller more interchangeable components i.e. modules that are easier to change and maintain. Modular approaches also make it easier for states to integrate new technologies and may be accomplished using a wide range of tactics including using standard interfaces leveraging APIs adopting cloud technology using open-source software and adopting user-centric and agile development practices. ii. Amount per State. Each state 20 regardless of size that submits a complete and responsive application may receive up to 11.25 million for these purposes unless and until funding for this grant opportunity is fully obligated. Funds will be awarded to states that submit complete and responsive Initial Applications in the order received by the Department as long as funding remains available. 20 Since Guam American Samoa the Commonwealth of the Northern Mariana Islands the Federated States of Micronesia the Republic of the Marshall Islands and the Republic of Palau do not operate regular UC programs this grant opportunity is not being made available to these jurisdictions. 28 iii. Allowable Uses. States may use the funds awarded under this granted opportunity to cover costs associated with the activities in the categories listed above and described in Attachment VI to this UIPL. iv. Application Instructions. The grant application and award process under this subsection will be completed in two stages. In the first stage the state must agree to the conditions and complete an Initial Application as described below. Upon receipt and processing of an approvable Initial Application a NOA will be issued to the state. in the second stage and prior to any drawdown of funds from this NOA the state must submit a Full Project Plan also described below. A. Conditions of Receiving Grant Funding. As part of submitting an Initial Application to receive funds under this subsection the state must agree to the following conditions. 1. Disclosure to DOL-OIG. The state will disclose UC information to DOL-OIG. As discussed in UIPL No. 04-17 Change 1 states must refer allegations that they reasonably believe constitute UC fraud waste abuse mismanagement or misconduct to the DOL-OIG. As a condition of receiving a grant under this subsection the state agrees to provide all confidential UC information to DOL-OIG for purposes of investigating fraud and performing audits through weeks of unemployment ending on or before the end of the period of performance as described in Section 4.d.v. of this UIPL. 2. Submission of a Full Project Plan. The state will submit a Full Project Plan to the appropriate ETA Regional Office as described in Section 4.d.iv.C. of this UIPL within 90 calendar days after receiving the NOA and acknowledges that no drawdown of funds may occur until the Full Project Plan has been approved by the Grant Officer. 3. Sharing Regular Report Outcomes. The state agrees to report on one or more of the desired outcome metrics in Attachment VI to this UIPL through the form ETA 9178-ARPA process. 4. Making software and related artifacts produced by these grants available under an open license where required or participating in communities of practice. In addition to the intellectual property rights requirements for grants and cooperative agreements published at 2 CFR 200.315 d Department grant regulations at 2 CFR 2900.13 require that intellectual property developed under a discretionary federal award process must be licensed under an open license which allows subsequent users to copy distribute transmit and adapt the copyrighted work and attribute the work in the manner specified by the recipient. 29 This requirement applies to situations where states develop new intellectual property using grant funds. However this requirement does not apply to all potential uses of grant funds such as hiring staff to improve customer experiences and does not require that a state make existing vendor solutions and intellectual property purchased or licensed through a discretionary grant available under an open license. It does apply to situations where states use the funds to develop new intellectual property that is considered separate from existing vendor solutions. In cases where the open-source requirement does not apply states must agree to participate in a Department-sponsored community of practice. These community ies will convene participating states at least once every fiscal year FY during the period of performance beginning in FY 2024. Such community ies will share and document promising practices and examples of impact from states across these funding areas. B. Initial Application. To receive consideration the state must submit an Initial Application as detailed below electronically via https www.grants.gov with an electronic copy to the appropriate ETA Regional Office as soon as possible and no later than 11 59 pm Eastern Time on August 18 2023. Funds will be awarded in the order that completed Initial Applications are received as long as funding remains available. The Initial Application package consists of a completed SF-424 as described in Attachment XI of this UIPL and a completed Project Abstract following the template provided in Attachment VIII to this UIPL . To be considered responsive and complete states must submit the project abstract template committing to UI IT modernization activities that correspond to at least one of the three categories listed above and described in Attachment VI to this UIPL and complete all required certifications. States are encouraged to review Attachments VI and VII to this UIPL for more information on these program areas and examples of eligible projects. These grants are subject to the requirements of 2 CFR Parts 200 and 2900 Uniform Administrative Requirements Cost Principles and Audit Requirements for Federal Awards. C. Full Project Plan. As noted in Section 4.d.iv.A.2. of this UIPL the Full Project Plan must be submitted to the appropriate ETA Regional Office as soon as possible and by no later than 90 calendar days of receiving the NOA. The Full Project Plan package must include A copy of the completed SF-424 from the Initial Application A completed SF-424A 30 If indirect cost is indicated on the SF-424A then a NICRA and A completed Project Plan Template as described in Attachment IX to this UIPL . The submission of the required documents does not constitute approval by the Department. Upon receipt of the Full Project Plan the Department will review and work with the state to approve the proposal. Once approved by the Grant Officer the Full Project Plan will be an official amendment to the initial NOA and the condition of the award that previously restricted access to the additional funds will be resolved. v. Period of Performance. Funds awarded under this subsection will have a five-year period of performance that begins on the date the award is executed i.e. the date of the NOA . States must fully obligate all funds one quarter before the period of performance ends and must liquidate all funds within 90 days thereafter. Funding for state staff costs may not be obligated for use at a future date and the obligation may only occur at the time the staff performs services on the project activity. Grant funds may only be used for costs of activities incurred no earlier than the beginning of the calendar quarter preceding the calendar quarter upon execution of the award. vi. Reporting Requirements. For the grant awarded under this subsection states must provide A. ETA 9178-ARPA a quarterly narrative progress report containing updates on the implementation and progress of each grant project activity. The form ETA 9178-ARPA is provided as Attachment XIII to this UIPL. B. ETA 9130 OMB Control No. 1205-0461 Expiration Date 01 31 2025 a quarterly financial report. C. A Note on the UI IT Modernization Pre-Implementation Planning Checklist OMB Control No. 1205-0527 Expiration Date 06 30 2023 . The Department published UIPL No. 11-18 Change 1 announcing revisions to ETA 9177 UI IT Modernization Pre-Implementation Planning Checklist Report. The information gathered in the ETA 9177 Report must be used by states to prepare for the implementation of new UI IT systems and to ensure the availability of mission-critical functions. The ETA 9177 Report is required when a state is modernizing a major component of a UI IT system or systems. A major component can be a full benefits or tax system or it can be a significant component subset such as continued claims certification or adjudication. An ETA 9177 Report submission is not necessary when a state is merely upgrading subcomponents of a system such as enhancing the front- end interface for claims intake. Other instances where a state is not required to submit an ETA 9177 Report include ongoing maintenance activities 31 database upgrade IT server upgrades replacing obsolete hardware software etc. When proceeding with approved activities for the State UI IT Modernization Grants states should review the ETA 9177 Report and associated UIPL to determine what if any reporting may be required under ETA 9177. e. Tiger Team Grants. Following a Tiger Team consultative assessment under UIPL No. 02-22 eligible states as described below may receive grant funds to support implementation of negotiated recommendations to enhance their UC systems and business processes to address the three goals of ARPA 1 prevent and detect fraudulent activity and to recover funds from fraud 2 promote equitable access and 3 ensure timely payment of benefits and reduce backlogs across all UC programs. i. Updated Allocations for States. As part of the Department s deliberative approach in investing the funds remaining after enactment of the FRA the Department is making the following modifications. Attachment X to this UIPL provides the updated allocation amount by state. A. States that Have Begun the Tiger Team Consultative Assessment. States that have begun the consultative assessment 21 by June 30 2023 and received less than 85 percent of their funding allocation described in Attachment I to UIPL No. 02-22 may receive up to 85 percent of that original allocation. States that have already been awarded more than 85 percent of their original allocation may not apply for additional funds and will not be required to return any funds. B. States that Did Not Begin the Tiger Team Consultative Assessment. States that expressed interest prior to the March 31 2023 deadline as announced in UIPL No. 02-22 Change 2 and did not begin the Tiger Team Consultative Assessment as of June 30 2023 are not eligible for implementation grant funds. ii. Updated Application Instructions. The grant application and award process for funding under this subsection will be completed in two stages. To receive funding the state must agree to the conditions described in Section 4.e.ii.A. of this UIPL and complete an Initial Application as described in Section 4.e.ii.B. of this UIPL. Upon receipt and processing of the Initial Application a NOA will be sent to the state. To draw down funds from this NOA the state must submit a Full Project Plan as described in Section 4.e.ii.C. of this UIPL. This table summarizes the deadline for each group of states and more detail is found in the sections below. 21 This includes states that have received their negotiated recommendations as well as states that have participated in a kick-off meeting and are in the process of developing their negotiated recommendations with the Department. 32 Group Deadline for New Grant Application Initial Application Deadline for Full Project Plan Group 1 States that have completed the Tiger Team consultative assessment and not yet received all funding provided in Attachment X to this UIPL Initial Application to request any additional funds due electronically by 11 59 pm Eastern Time on August 18 2023. Due within 60 calendar days of issuance of the NOA Group 2 States that have completed the Tiger Team consultative assessment and received all funding provided in Attachment X to this UIPL N A no further funding available N A Group 3 States that began the Tiger Team consultative assessment by June 30 2023 but have not yet received their negotiated recommendations Initial Application due electronically by 11 59 pm Eastern Time on August 18 2023. Due within 60 calendar days of the state receiving negotiated recommendations A. Conditions of Receiving Grant Funding. By submitting an Initial Application to receive any funds under this subsection the state must agree to the following conditions. 1. Disclosure to DOL-OIG. The state will disclose UC information to DOL-OIG. As discussed in UIPL No. 04-17 Change 1 states must refer allegations that they reasonably believe constitute UC fraud waste abuse mismanagement or misconduct to the DOL-OIG. As a condition of receiving a grant under this subsection the state agrees to provide all confidential UC information to DOL-OIG for purposes of investigating fraud and performing audits through weeks of unemployment ending on or before the end of the period of performance as described in Section 4.e.iv. of this UIPL. Any funds awarded to states in Group 1 will include an amendment to the award of any previous funds to incorporate this new condition. 2. Complete the Tiger Team Consultative Process. For states in Group 3 the state will complete the Tiger Team consultative assessment including receipt of the negotiated recommendations. 3. Submission of a Full Project Plan. The state will submit a Full Project Amendment to the appropriate ETA Regional Office as described in Section 4.e.ii.C. of this UIPL. States in Groups 1 must submit this Full Project Amendment within 60 calendar days of receiving the NOA. States in Group 3 must submit within 60 calendar days of the state receiving their negotiated recommendations. States who anticipate significant challenges with meeting the timeframe for submitting a Full Project Amendment may request an 33 extension. ETA expects that requests for an extension will be rare and approvals must be provided by the Grant Officer. B. Initial Application. The Grant Application to receive any new or additional funds must be submitted electronically via https www.grants.gov with an electronic copy to the appropriate ETA Regional Office as soon as possible and no later than 11 59 pm Eastern Time on August 18 2023. The Grant Application package consists of a completed SF-424 as described in Attachment XI of this UIPL to reflect any new or additional amount requested up to the full amount of the new allocation see Attachment X to this UIPL . To demonstrate that the state agrees to comply with the conditions described in Section 4.e.ii.A.1. of this UIPL when completing the SF-424 the state must check the I AGREE box under Item 21 and include the appropriate language in Item 15. States should maintain any supporting documentation that serves as evidence for meeting the required conditions. Upon receipt and processing of the SF-424 the state will receive a NOA. These grants are subject to the requirements of 2 CFR Parts 200 and 2900 Uniform Administrative Requirements Cost Principles and Audit Requirements for Federal Awards. C. Full Project Plan. As noted in Section 4.e.ii.A.3. of this UIPL the Full Project Plan must be submitted to the appropriate ETA Regional Office. States in Group 1 must submit this Full Project Amendment within 60 calendar days of receiving the NOA. States in Group 3 must submit within 60 calendar days of the state receiving their negotiated recommendations. The Full Project Plan package must include A copy of the completed SF-424 from the Initial Application A completed SF-424A If indirect cost is indicated on the SF-424A then a NICRA and A Project Synopsis for each of the negotiated recommendations as described in Attachment III to UIPL No. 02-22 . The submission of the required documents does not constitute approval by the Department. Upon receipt of the Full Project Plan the Department will review and work with the state to approve the proposal. Once approved by the Grant Officer the Full Project Plan will be an official amendment to the initial NOA and the condition of the award that previously restricted access to the additional funds will be resolved. iii. Possible Changes to Original Negotiated Recommendations. Recognizing that circumstances may have evolved since the state originally received their negotiated recommendations the Department may consider changes to the original negotiated 34 recommendations. The Department will consider state project ideas that revise or expand from the negotiated recommendations address the purposes articulated in Section 9032 of ARPA and enhance the state s UC system and business processes. States that are interested in pursuing this option should contact their appropriate ETA Regional Office to discuss. iv. Period of Performance. As noted in Section 4.a. of UIPL No. 02-22 Change 2 the period of performance of grants awarded for implementing the negotiated recommendations is two years from the start date of the award i.e. the date of the NOA . Funds awarded under this subsection will have a period of performance which begins April 1 2023 and ends on December 31 2025. v. All other terms and conditions remain in place. Except as explicitly noted in this UIPL all other guidance from UIPL Nos. 02-22 and 02-22 Change 2 remain the same. f. OMB Information Collection Statement. In general under the Paperwork Reduction Act of 1995 PRA no person is required to respond to a collection of information unless such collection displays a valid OMB control number. However Section 2116 of the CARES Act provides that the PRA does not apply to Subtitle A of Title II of Division A of the CARES Act. ARPA amended Subtitle A of Title II of Division A of the CARES Act by adding Section 2118 which provides funding and authority for these grants to states. Thus the PRA does not apply to information collections required for these grants. 5. Inquiries. Please direct inquiries to the appropriate ETA Regional Office. 6. References. Division B Title I Section 24 of the Fiscal Responsibility Act of 2023 Pub. L. 118-5 American Rescue Plan Act of 2021 ARPA including Title IX Subtitle A Crisis Support for Unemployed Workers Pub. L. 117-2 Consolidated Appropriations Act 2021 including Division N Title II Subtitle A the Continued Assistance for Unemployed Workers Act of 2020 Pub. L. 116-260 Coronavirus Aid Relief and Economic Security CARES Act Title II Subtitle A Relief for Workers Affected by Coronavirus Act Pub. L. 116-136 Section 188 of the Workforce Innovation and Opportunity Act WIOA 29 U.S.C. 3248 Section 302 a and 303 of the Social Security Act SSA 42 U.S.C. 502 a 503 Section 1137 SSA 42 U.S.C. 1320b-7 Section 3304 of the Federal Unemployment Tax Act FUTA 26 U.S.C. 3304 Section 6402 f of the Internal Revenue Code IRC 26 U.S.C. 6402 f 2 C.F.R. Parts 200 and 2900 Uniform Administrative Requirements Cost Principles and Audit Requirements for Federal Awards 20 C.F.R. Part 603 29 C.F.R. Part 38 35 Executive Order 13985 of January 20 2021 86 FR 7009 page 7009-7013 https www.federalregister.gov documents 2021 01 25 2021-01753 advancing-racial- equity-and-support-for-underserved-communities-through-the-federal-government UIPL No. 10-23 Cancellation of American Rescue Plan Act ARPA Related Guidance including Unemployment Insurance Program Letter UIPL No. 22-21 Change 2 UIPL No. 23-21 Change 5 UIPL No. 02-22 Change 3 and UIPL No. 07-23 issued July 13 2023 UIPL No. 09-23 Additional Planning Guidance for the Fiscal Year FY 2024 Unemployment Insurance UI State Quality Service Plan SQSP issued June 30 2023 https www.dol.gov agencies eta advisories UIPL0923 UIPL No. 03-23 Availability of U.S. Department of Labor Department Funded Resources and Services to State American Rescue Plan Act ARPA Grantees issued March 6 2023 https www.dol.gov agencies eta advisories uipl-03-23 UIPL No. 11-22 Grant Opportunity for States to Participate in the American Rescue Plan Act ARPA Unemployment Insurance UI Navigator Program issued January 31 2022 https www.dol.gov agencies eta advisories unemployment-insurance-program- letter-no-11-22 UIPL No. 02-22 Change 2 Extension of Time for States to Express Interest in the Grant Opportunity Announced in Unemployment Insurance Program Letter UIPL No. 02-22 to Support States Following a Consultative Assessment for Fraud Detection and Prevention Promoting Equitable Access and Ensuring the Timely Payment of Benefits including Backlog Reduction for all Unemployment Compensation UC Programs issued September 19 2022 https www.dol.gov agencies eta advisories uipl-02-22- change-2 UIPL No. 02-22 Change 1 Extension of Time for States to Express Interest in the Grant Opportunity Announced in Unemployment Insurance Program Letter UIPL No. 2-22 to Support States Following a Consultative Assessment for Fraud Detection and Prevention Promoting Equitable Access and Ensuring the Timely Payment of Benefits including Backlog Reduction for all Unemployment Compensation UC Programs issued February 16 2022 https www.dol.gov agencies eta advisories unemployment- insurance-program-letter-no-02-22-change-1 UIPL No. 02-22 Grant Opportunity to Support States Following a Consultative Assessment for Fraud Detection and Prevention Promoting Equitable Access and Ensuring the Timely Payment of Benefits including Backlog Reduction for all Unemployment Compensation UC Programs issued November 2 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 02-22 UIPL No. 01-22 Announcing the Availability of an Incarceration Data Exchange and Instructions to Access the Data Exchange between the Unemployment Insurance UI Interstate Connection Network ICON and the Social Security Administration SSA Prisoner Update Processing System PUPS issued October 29 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 01-22 UIPL No. 23-21 Grant Opportunity for Promoting Equitable Access to Unemployment Compensation UC Programs issued August 17 2021 36 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 23-21 UIPL No. 22-21 Change 1 Extension of Time to Submit Request for Funding under Grant Opportunity Announced in Unemployment Insurance Program Letter UIPL No. 22-21 issued September 17 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 22-21-change-1 UIPL No. 22-21 Grant Opportunity to Support States with Fraud Detection and Prevention Including Identity Verification and Overpayment Recovery Activities in All Unemployment Compensation UC Programs issued August 11 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 22-21 UIPL No. 20-21 Change 1 Additional State Instructions for Processing Waivers of Recovery of Overpayments under the Coronavirus Aid Relief and Economic Security CARES Act as Amended issued February 07 2022 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 20-21-change-1 UIPL No. 20-21 State Instructions for Assessing Fraud Penalties and Processing Overpayment Waivers under the Coronavirus Aid Relief and Economic Security CARES Act as Amended issued May 5 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 20-21 UIPL No. 19-21 Benefits Held by Banks and Financial Institutions as a Result of Suspicious and or Potentially Fraudulent Activity and the Proportional Distribution Methodology Required for Recovering Returning Federally Funded Unemployment Compensation UC Program Funds issued May 04 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 19-21 UIPL No. 16-21 Identity Verification for Unemployment Insurance UI Claims issued April 13 2021 https www.dol.gov agencies eta advisories unemployment-insurance- program-letter-no-16-21 UIPL No. 04-21 Unemployment Insurance UI Information Technology IT Security Additional Information issued November 2 2020 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 04-21 UIPL No. 28-20 Change 5 Extension of Time to Submit Request for Funding under Grant Opportunity Announced in Unemployment Insurance Program Letter UIPL No. 28-20 Change 4 issued October 17 2022 https www.dol.gov agencies eta advisories uipl-28-20-change-5 UIPL No. 28-20 Change 4 Support for States to Resolve Outstanding Items from the Expired Coronavirus Aid Relief and Economic Security CARES Act Unemployment Compensation UC Programs Including Additional Funding to Assist States with Reporting and Detection and Recovery of Overpayments issued July 22 2022 https www.dol.gov agencies eta advisories uipl-no-28-20-change-4 UIPL No. 28-20 Change 3 Extension of Time to Submit Request for Funding under Grant Opportunity Announced in Unemployment Insurance Program Letter UIPL No. 37 28-20 Change 2 issued September 17 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 28-20-change-3 UIPL No. 28-20 Change 2 Additional Funding to Assist with Strengthening Fraud Detection and Prevention Efforts and the Recovery of Overpayments in the Pandemic Unemployment Assistance PUA and Pandemic Emergency Unemployment Compensation PEUC Programs as well as Guidance on Processes for Combatting Identity Fraud issued August 11 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 28-20-change-2 UIPL No. 28-20 Change 1 Additional Funding for Identity Verification or Verification of Pandemic Unemployment Assistance PUA Claimants and Funding to Assist with Efforts to Prevent and Detect Fraud and Identity Theft as well as Recover Fraud Overpayments in the PUA and Pandemic Emergency Unemployment Compensation PEUC Programs issued January 15 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 28-20-change-1 UIPL No. 28-20 Addressing Fraud in the Unemployment Insurance UI System and Providing States with Funding to Assist with Efforts to Prevent and Detect Fraud and Identity Theft and Recover Fraud Overpayments in the Pandemic Unemployment Assistance PUA and Pandemic Emergency Unemployment Compensation PEUC Programs issued August 31 2020 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 28-20 UIPL No. 23-20 Program Integrity for the Unemployment Insurance UI Program and the UI Programs Authorized by the Coronavirus Aid Relief and Economic Security CARES Act of 2020 Federal Pandemic Unemployment Compensation FPUC Pandemic Unemployment Assistance PUA and Pandemic Emergency Unemployment Compensation PEUC Programs issued May 11 2020 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 23-20 UIPL No. 13-20 Change 2 Families First Coronavirus Response Act Division D Emergency Unemployment Insurance Stabilization and Access Act of 2020 EUISAA Review of State Compliance for Receipt of Emergency Administrative Grants and Clarification on Benefit Offset Requirements issued June 3 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 13-20-change-2 UIPL No. 04-20 Treasury Offset Program TOP Revised and Clarified Requirements for Referring Unemployment Compensation UC Debts for Recovery through Federal Tax Refund Offset issued December 16 2019 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 04-20 UIPL No. 13-19 National Directory of New Hires NDNH and State Directory of New Hires SDNH Guidance and Best Practices issued June 7 2019 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 13-19 38 UIPL No. 02-19 Recovery of Certain Unemployment Compensation Debts under the Treasury Offset Program issued December 12 2018 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 02-19 UIPL No. 11-18 Change 1 Employment and Training Administration ETA 9177 Report Pre-Implementation Planning Checklist Report for State Unemployment Insurance UI Information Technology IT Modernization Projects Additional Updates to the ETA 9177 Report and Reporting Instructions issued on July 16 2020 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 11-18-change-1 UIPL No. 14-17 States Responsibilities for Internal Security in the Unemployment Insurance Program issued March 23 2017 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 14-17 UIPL No. 04-17 Change 1 Requirement for States to Refer Allegations of Unemployment Compensation UC Fraud Waste Abuse Mismanagement or Misconduct to the Department of Labor s Department Office of Inspector General s DOL-OIG and to Disclose Information Related to the Coronavirus Aid Relief and Economic Security CARES Act to DOL-OIG for Purposes of UC Fraud Investigation and Audits issued August 3 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 04-17-change-1 UIPL No. 02-16 Change 1 State Responsibilities for Ensuring Access to Unemployment Insurance Benefits Services and Information issued May 11 2020 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 02-16-change-1 UIPL No. 02-16 State Responsibilities for Ensuring Access to Unemployment Insurance Benefits issued October 1 2015 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 02-16 UIPL No. 01-16 Change 1 Federal Requirements to Protect Claimant Rights in State Unemployment Compensation Overpayment Prevention and Recovery Procedures Questions and Answers issued January 13 2017 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 01-16-change-1 UIPL No. 01-16 Federal Requirements to Protect Individual Rights in State Unemployment Compensation Overpayment Prevention and Recovery Procedures issued October 1 2015 https www.dol.gov agencies eta advisories unemployment-insurance- program-letter-no-01-16 UIPL No. 12-14 Required Use of the Treasury Offset Program to Collect Covered Unemployment Compensation Debt issued May 20 2014 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter- no12-14 UIPL No. 11-14 Collection and Analysis of Claimant Demographic Data issued May 15 2014 https www.dol.gov agencies eta advisories unemployment-insurance- program-letter-no11-14 39 UIPL No. 05-13 Work Search and Overpayment Offset Provisions Added to Permanent Federal Unemployment Compensation Law by Title II Subtitle A of the Middle Class Tax Relief and Job Creation Act of 2012 issued January 10 2013 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 05-13 UIPL No. 19-11 National Effort to Reduce Improper Payments in the Unemployment Insurance UI Program issued June 10 2011 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 19-11 UIPL No. 12-01 Change 2 States Ability to Exercise Flexibility in Staffing Models for the Performance of Certain Unemployment Compensation UC Administrative Activities issued January 8 2021 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 12-01-change-2 UIPL No. 04-01 Payment of Compensation and Timeliness of Determinations during a Continued Claims Series issued October 27 2000 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 04-01 UIPL No. 35-95 The Department of Labor s Position on Issues and Concerns Associated with the Utilization of Telephone and Other Electronic Methods in the Unemployment Insurance UI Program issued June 28 1995 https www.dol.gov agencies eta advisories unemployment-insurance-program-letter-no- 35-95 22 TEN No. 14-22 Updated Unemployment Insurance UI Identity ID Fraud Reporting Website Content issued January 4 2023 https www.dol.gov agencies eta advisories ten-14-22 TEN No. 05-22 Authority of the U.S. Department of Labor s Department Office of Inspector General DOL-OIG to Receive Confidential Unemployment Compensation UC Data issued September 15 2022 https www.dol.gov agencies eta advisories training-and-employment-notice-no-05-22 TEN No. 24-21 Encouragement for States to Use the Integrity Data Hub IDH available through the Unemployment Insurance UI Integrity Center issued May 5 2022 https www.dol.gov agencies eta advisories training-and-employment-notice-no- 24-21 TEN No. 16-21 Announcing Grant Awards Made to States Selected to Participate in the Unemployment Insurance UI Information Technology IT Modernization Project Claimant Experience Pilot issued December 2 2021 https www.dol.gov agencies eta advisories training-and-employment-notice-no-16-21 TEN No. 15-21 Announcing the National Association of State Workforce Agencies NASWA Unemployment Insurance UI Integrity Center s Behavioral Insights Toolkit issued November 17 2021 https www.dol.gov agencies eta advisories training-and- employment-notice-no-15-21 22 Although this UIPL shows an expiration date of June 30 1996 TEN No. 26-21 published May 24 2022 confirms that it is still active. 40 TEN No. 06-21 Accessing Unemployment Insurance UI Identity Verification and Fraud Protection Identity Proofing Services using the U.S. Department of Labor s Department Blanket Purchase Agreements BPA issued September 15 2021 https www.dol.gov agencies eta advisories training-and-employment-notice-no-06-21 TEN No. 05-20 National Directory of New Hires NDNH State Directory of New Hires SDNH and Other Improper Payment Prevention and Detection Resources Tools and Services Available to States issued September 24 2020 https www.dol.gov agencies eta advisories training-and-employment-notice-no-05-20 TEN No. 04-20 Encouragement for States to Use the Integrity Data Hub IDH available through the Unemployment Insurance UI Integrity Center issued August 31 2020 https www.dol.gov agencies eta advisories training-and-employment-notice-no- 04-20 TEN No. 03-20 Unemployment Insurance UI Integrity Center s Integrity Data Hub IDH Fraud Alert System issued August 31 2020 https www.dol.gov agencies eta advisories training-and-employment-notice-no-03-20 TEN 14-19 Importance of Including Labor Market Information Stakeholders in Planning and Implementation for Unemployment Insurance UI Information Technology Modernization Projects issued January 13 2020 https www.dol.gov agencies eta advisories training-and-employment-notice-no-14-19 TEN No. 12-16 Unemployment Insurance UI State Information Data Exchange Systems SIDES issued September 27 2016 https www.dol.gov agencies eta advisories training-and-employment-notice-no-12-16 and Employment Security Manual Section 7511 The Secretary s Interpretation of Federal Law Requirements available at 20 C.F.R. Part 614 Appendix C Standard for Fraud and Overpayment Detection. 7. Attachment s . Attachment I Integrity Grants State Size and Amount Attachment II Integrity Grants Full Project Plan Template Attachment III Identity ID Verification Proofing Services and Solutions Recommended Contract Provisions Attachment IV Considerations in Providing Individual Notifications under CARES Act UC Programs with Possible Applicability to the Regular UC Program Attachment V National Identity ID Verification Offering Roles and Responsibilities Attachment VI IT Modernization Grants Categories and Outcome Metrics Attachment VII IT Modernization Grants Promising Practices and Sample Projects Attachment VIII IT Modernization Grants Initial Application Project Abstract Template Attachment IX IT Modernization Grants Full Project Plan Template Attachment X Tiger Team Grants Updated Funding Allocations by State Attachment XI Instructions for Completing the SF-424 and SF-424A Attachment XII Instructions for Budget Information Narrative Attachment XIII Form ETA 9178-ARPA 41 Attachment XIV Important Resources Strategies Tools and Services for States Attachment XV Glossary of Key Terms for IT Modernization Attachment XVI Summary of UIPL Contents I-1 Attachment I to UIPL No. 11-23 Integrity Grants State Size and Amount State Size Classifications and Funding Allocation to Support States in Strengthening Identity ID Verification and Improving Fraud Prevention Detection and Overpayment Recovery Efforts in All Unemployment Compensation UC Programs State Size Classification UC Integrity Funding Allotment Alabama Medium 1 739 000 Alaska Small 869 000 Arizona Large 2 609 000 Arkansas Medium 1 739 000 California Extra Large 3 479 750 Colorado Large 2 609 000 Connecticut Medium 1 739 000 Delaware Small 869 000 District of Columbia Small 869 000 Florida Extra Large 3 479 750 Georgia Large 2 609 000 Hawaii Small 869 000 Idaho Small 869 000 Illinois Large 2 609 000 Indiana Large 2 609 000 Iowa Medium 1 739 000 Kansas Medium 1 739 000 Kentucky Medium 1 739 000 I-2 Louisiana Medium 1 739 000 Maine Small 869 000 Maryland Large 2 609 000 Massachusetts Large 2 609 000 Michigan Large 2 609 000 Minnesota Large 2 609 000 Mississippi Medium 1 739 000 Missouri Large 2 609 000 Montana Small 869 000 Nebraska Small 869 000 Nevada Medium 1 739 000 New Hampshire Small 869 000 New Jersey Large 2 609 000 New Mexico Small 869 000 New York Extra Large 3 479 750 North Carolina Large 2 609 000 North Dakota Small 869 000 Ohio Large 2 609 000 Oklahoma Medium 1 739 000 Oregon Medium 1 739 000 Pennsylvania Large 2 609 000 Puerto Rico Small 869 000 Rhode Island Small 869 000 I-3 South Carolina Large 2 609 000 South Dakota Small 869 000 Tennessee Large 2 609 000 Texas Extra Large 3 479 750 Utah Medium 1 739 000 Vermont Small 869 000 Virgin Islands Small 869 000 Virginia Large 2 609 000 Washington Large 2 609 000 West Virginia Small 869 000 Wisconsin Large 2 609 000 Wyoming Small 869 000 U.S. TOTAL 100 000 000 II-1 Attachment II to UIPL No. 11-23 Integrity Grants Full Project Plan Template Instructions States must complete the application using the suggested format and instructions below for the projects activities for which the state is seeking funding. This application is to be combined with a completed SF-424 a SF-424A and Budget Narrative covering all projects activities see Section 4.b.vi.C.3. of this UIPL . Grant funding for Strengthening Identity ID Verification and Improving Fraud Prevention Detection and Overpayment Recovery Efforts in All Unemployment Compensation UC Programs State Name Total Funds Requested Name Title and Address of Grant Notification Contact Typically the State Workforce Agency Administrator Name Title Address Name E-Mail Address and Phone Number of Grant Project or Fiscal Manager Name E-Mail Address Telephone Number Provide the following information for each project add additional rows as needed Individual Workload Project Activity Name Total Cost of Workload Project Activity Proposed Completion Date II-2 Name of Funding Activity or Activities Amount of Funding Request for the Activity or Each Activity State Contact Name E-Mail Address Telephone Number Description of Activity or Activities Project Timeline for Each Activity Description of Costs State Agency Staff Costs Type of Position Total Hours Cost Per Hour Total Contract Staff Costs Type of Position Total Hours Cost Per Hour Total II-3 Hardware Software and Telecommunications Equipment Item Description Cost Per Item Quantity Total Other Costs Item Cost Explanation Strategic Design Application Instructions Name of Funding Activity or Activities Provide the name of the proposed integrity project activity to be carried out. If the state is submitting requests to fund more than one project activity each project activity should be identified by a different name that describes each project activity. The state must provide a separate Grant Project Application for each project activity they are seeking to have funded by the grant the applications should match the projects in the Request Abstract . Amount of Funding Requested for the Activity or Each Activity Provide the total amount of funds requested in this individual project activity. State Contact Provide name telephone number and e-mail address of the individual who can answer any questions relating to the proposal. Description of Activity or Activities Provide a brief description of the integrity project activity for which the state is seeking funding and explain how the project activity will support strengthening the integrity of UC programs for the participating state. Project Timeline for Each Activity Provide a list of the dates and the milestones for each project activity. The timeline should include the completion of the work the designation of specific tasks to appropriate parties the issuance of a request for proposal if appropriate the projected start date the proposed dates to begin and complete testing if necessary and the proposed date for full implementation of the project activity. These milestones and dates will be II-4 used to monitor the implementation of the project activity. Any additional work needed to identify and provide progress on the identified outcome metric should be included in this project activity timeline. Description of Costs Provide an explanation of all costs included in the project activity. 1. State Agency Staff Costs Use the table format provided in this attachment to request state staff to support project activity implementation. 2. Contract Staff Costs Use the table format provided in this attachment to request contract staff to support project activity implementation. 3. Hardware Software and Telecommunications Equipment Provide an itemized list of hardware software and telecommunications equipment including the cost per item and the number of each item requested. A description of each item must provide any information needed to identify the specific item and a description of the size and capacity of each item if applicable. 4. Other Costs Identify each item of cost not covered elsewhere and provide the expected cost per item. The need for each item must be explained. Strategic Design The strategic design of the integrity project activity should provide evidence of a thorough analysis of current operations and include information supporting how the use of these funds will provide a return on investment with regards to strengthening UI program integrity in the UC programs. All projects activities funded under this UIPL must be complementary rather than duplicative of projects activities funded under other grant opportunities. III-1 Attachment III to UIPL No. 11-23 Identity ID Verification Proofing Services and Solutions Recommended Contract Provisions In evaluating potential service providers to deliver a solution for ID verification proofing states should consider including the following recommended contract provisions. Recommended Technical Provisions 1. Digital ID Verification Proofing 2. Data Privacy Sharing 3. Data Access Ownership 4. Audit Trail 5. Performance Scalability Availability 6. Support Training 7. Service Level Provisions 8. General Provisions Section 508 Compliance Recommended Business Provisions 1. Business Performance Provisions Timeliness and Transparency 2. Equity Provisions More detail on each recommended provision including the specific recommendation its purpose and sample contract language is included in the table below. The state is responsible for ensuring that any sample contract language it uses is in compliance with state law and adequately ensures that the state s contract needs and technical requirements are met. III-2 Digital ID Verification Proofing Recommended Provision Purpose Sample Contract Language Implement ID verification proofing that balances equitable access with alignment to National Institute of Standards and Technology s NIST s digital identity guidelines. See https csrc.nist.gov publications deta il sp 800-63a final . Section 4.4 pages 8-11. CAUTION Carefully review solutions that use biometrics such as facial recognition. While these solutions may help to reduce ID fraud they may have negative implications for equity or lead to violations of states nondiscrimination obligations under Section 188 of Workforce Innovation and Opportunity Act WIOA . Improves speed of delivery of benefit payments by establishing high confidence in the individual s identity. Reduces workload on state staff by assisting on ID verification. Reduces online fraud including ID theft and ID fraud. Solution incorporates best practices from NIST Special Publication SP 800-63-3 guidelines while ensuring equitable access. Solution provides configurable and accessible User Interfaces User Experience UX flow that is mobile-responsive and compatible with multiple browsers and device types as per industry standards. Solution provides verified not verified and pending outcomes along with configurable data associated back to calling systems for continuation of adjudication and processing of claims or other related activities. III-3 Digital ID Verification Proofing Recommended Provision Purpose Sample Contract Language Implement authentication to online systems incorporating best practices from NIST s Authenticator Assurance Level AAL 2 standard definition. See https csrc.nist.gov publications deta il sp 800-63b final . Section 4.2 pages 6-8. CAUTION NIST SP 800-63-3 AAL2 recommends very strict session timeouts that may be burdensome to some applicants particularly to those less familiar with multi-factor authentication MFA . States are encouraged to balance these factors and exercise judgment when instituting secure authentication. Reduces fraud and online claims hijacking also known as claims or account takeover by establishing stronger authentication verification of an individual s online identities when accessing systems to change contact information address information and bank account information. Solution incorporates best practices from the NIST SP 800-63-3 AAL2 standard. Solution provides configurable and accessible User Interfaces UX flow that is mobile-responsive and compatible with multiple browsers and device types as per industry standards. III-4 Data Privacy and Sharing Recommended Provision Purpose Sample Contract Language Require Data Privacy Data Sharing Provisions. Protects user data from unauthorized disclosure particularly Personally Identifiable Information PII and sensitive information. Disclose all uses of user data including data sharing with third parties and how they mitigate potential third-party service bad actors or negligent actors to ensure the protection of user data especially PII and sensitive information. The service provider shall protect all data disclosed to them in accordance with Federal and state Unemployment Compensation UC law including the Federal regulations at 20 CFR Part 603 and all other requirements related to confidentiality and disclosure avoidance. Support supply chain audits as requested by state and must comply with the provisions of the Privacy Act of 1974. All personnel assigned to this contract are required to take proper precautions to protect the information from disclosure. The service provider must not release publish or disclose sensitive information to unauthorized personnel and must protect such information following provisions of the following laws and any other pertinent laws and regulations governing the confidentiality of sensitive information 18 U.S.C. 641 Criminal Code Public Money Property or Records . Prohibit Personal Data Resale or Commercial Use. To prevent the resale or commercial use of person s or state data. Prohibition on Personal Data Resale or Commercial Use The service provider is prohibited from reselling or using for any commercial purpose whether individually or in aggregate any person s or state data collected in the execution of the contract or subsequent orders. Sharing of data other than for the express purpose of ID verification for UC claims is strictly prohibited. III-5 Data Access Ownership Recommended Provision Purpose Sample Contract Language Preserve State Access to and Ownership of Government Data. To preserve a state s ability to create maintain and modify the Government Data included within the solution. At a minimum the solution must support the following Data ownership requirements inclusive and not limited to Machine-Readable Exports Solution must support creating a digital reusable copy of the Government Data in whole and parts as a platform-independent and machine-readable file. Use of Government Data Solution s copyright patent or intellectual property considerations must not restrict state use of the solution to create maintain and modify the Government Data. The solution must not make use of the Government Data for any commercial purpose or any purpose not specified in this agreement whether to the benefit of the solution s service provider or a third-party. Audit Trail Recommended Provision Purpose Sample Contract Language Provide a comprehensive audit trail See NIST SP 800-53 Rev 5.0 . The selected service provider must provide a thorough and comprehensive audit trail. It is important to have a full accounting of who applied for benefits what the decision was etc. This will assist with required compliance reporting as well as provide documentation on state decisions should the state face legal challenges. Audit reports must have comprehensive audit trail capability to collectively provide documentary evidence of the processing used to aid in tracing from original transactions forward to related records and reports and or backwards from records and reports to their component source transactions. The Audit trail must comply with NIST SP 800-53 Rev 5.0 controls contained in the Audit and Accountability family. The solution must provide reporting for compliance with the Federal Information Security Modernization Act of 2014 FISMA and NIST SP 800-53 as amended . III-6 Performance Scalability Availability Recommended Provision Purpose Sample Contract Language Ensure system s capability to scale up quickly and effectively to handle increased caseloads. It is crucial that the supplied solution be able to scale up quickly and efficiently should there be a surge in UI claims so that response time and throughput are not negatively impacted. System s capability to handle an increasing number of users or an increase in requests e.g. more than 500 000 ID verification proofing requests per week without adversely affecting response time and throughput. The uptime guarantee for production instances must be 99.95 to prevent the impact on the UI programs. Support Training Recommended Provision Purpose Sample Contract Language Provide robust training and support network for both program staff and UI applicants. The selected service provider must provide a robust training and support network to support both program staff and UI applicants. This training should include at a minimum an online repository of help guides and videos. Support should include at a minimum a call center to assist with login ID verification proofing and MFA help desk tickets. The service provider must provide customer support for state client bases including but not limited to system owners and managers as required. Support state technical staff to create stable integration architecture. Call center support for all login ID verification proofing MFA help desk tickets. Support for individuals whose ID verification proofing is pending or is in failed status while attempting to obtain verification. Provide prioritized integration implementation architecture and solutions support. Training support such as conducting webinars online videos and other documentations as needed. Online technical and user documentation architecture help guides videos runbooks etc. . III-7 Service Level Recommended Provision Purpose Sample Contract Language Provide rapid response times for ID verification. The selected service provider should prioritize rapid response times for ID verification. The target should be to provide a decision for supervised remote ID verification in no more than 48 hours and for unsupervised ID verification in no more than 5 minutes. Likewise average page load times should not exceed 5 seconds. This will ensure customer satisfaction and an efficient and effective ID verification process. In additional general service support activities the service provider must comply with the following Supervised remote ID verification must not exceed 48 hours to provide a decision outcome. Unsupervised ID verification must not exceed 5 minutes to provide a decision outcome. Average response times for page loads must not exceed 5 seconds. Priority 1 helpdesk and product technical support tickets must be processed in 2 hours. Priority 2 product technical support tickets must be processed in 24 hours. All other product technical support tickets must be processed in 72 hours. Authentication and ID verification error rates false positives or false negatives must not exceed 1 . General Recommended Provision Purpose Sample Contract Language Meet state-specific security and Section 508 Compliance standards. To ensure that the content is accessible to people with disabilities. The selected service provider must ensure compliance with state-specific security standards as well as Section 508 of the Rehabilitation Act to ensure that the content is accessible to people with disabilities. The Section 508 standards incorporate by reference the Web Content Accessibility Guidelines developed by the Web Accessibility Initiative to make web pages as accessible as possible to the widest range of users including users with disabilities. III-8 Business Performance Recommended Provision Purpose Sample Contract Language Timely communication of ID verification decisions to the state UI agency. Timeliness and transparency are important pieces of the service provider s ID verification system. It is important to ensure that the service providers ID verification system communicates the decision made on an individual s identity e.g. verified not verified pending to the state UI agency. These decisions should be communicated in real-time if possible but no later than 24 hours after the individual begins the ID verification process. The service provider should also notify the individual of the decision within the same timeline discussed above. Timeliness The service provider s ID verification system must be able to provide notification to the state UI agency whether an individual s identity has been verified not verified or is pending if possible in real-time but no later than 24 hours after the individual started the ID verification proofing process. As requested by the state UI agency the service provider must notify the individual of whether their identity has been verified not verified or is pending if possible in real-time but no later than 24 hours after the individual started the ID verification proofing process. III-9 Equity Provisions Recommended Provision Purpose Sample Contract Language Ensure equitable access. The service provider selected to provide ID verification services should have a plan to ensure equitable access to ID verification services including for individuals with disabilities individuals with Limited English Proficiency LEP older individuals and those unable to access or use a web- based system. To ensure equity the service provider should provide alternative access methods that are readily available timely and of no-cost to the individual. Unemployment Insurance Program Letter UIPL No. 02-16 published October 1 2015 and UIPL No. 02- 16 Change 1 published May 11 2020 provide State Responsibilities for Ensuring Access to Unemployment Insurance Benefits Services and Information. Consistent with these requirements the Department requires the service provider to provide the following. The service provider must provide an efficient alternative access method for individuals who are unable to complete ID verification through electronic or self-service means. This includes individuals with barriers to access such as individuals with disabilities LEP individuals older individuals individuals who experience challenges with technology and individuals who experience challenges with literacy. This also includes individuals who need support troubleshooting. The alternative access methods must 1 ensure meaningful access to LEP individuals so that they are effectively informed about and or able to participate in ID verification. Language assistance services must be accurate provided in a timely manner and free of charge to the individual and 2 be advertised on the service provider s application and include information about how an individual who has difficulty using the site or service can get assistance to access the site or service. IV-1 Attachment IV to UIPL No. 11-23 Considerations in Providing Individual Notifications under CARES Act UC Programs with Possible Applicability to the Regular UC Program As described in Section 4.b.iii.C. of this Unemployment Insurance Program Letter UIPL while conducting overpayment recovery activities states are encouraged to consider the contents of this attachment when providing individual waiver notifications and processing refunds under the Coronavirus Aid Relief and Economic Security CARES Act unemployment compensation UC programs as well as for the regular Unemployment Insurance UI program. Notification for individuals with non-fault overpayments when the state allows for individual waiver requests. Within the context of CARES Act UC programs when states require individuals to submit a request for waiver consideration as described in Option 2 under Section 4.c.iii.A. of UIPL No. 20-21 Change 1 the state must notify all individuals with a non-fault overpayment of their ability to request a waiver. In addition to the requirement for individual notices and given the time lapse that can occur between the payment of benefits and the resolution of overpayment cases that continues today the Department recommends that states also post notice of the availability of waiver requests on the state s UI website and within the claimant portal including links to instructions on how to request a waiver. Attachment IV to UIPL No. 20-21 Change 1 provides sample language that states may consider for their UI websites. Notification for individuals when an overpayment is approved for waiver of recovery. Within the context of the CARES Act UC programs when the state determines through the blanket waiver process that an overpayment is eligible for a waiver of recovery as described in Option 1 under Section 4.c.iii.A. of UIPL No. 20-21 Change 1 the state must also notify each individual in writing that a waiver of recovery has been granted. When the state determines on an individual-case-by-case basis that an overpayment to an individual is eligible for waiver of recovery as described in Option 2 under Section 4.c.iii.A. of UIPL No. 20-21 Change 1 the state must also notify that individual of the outcome in writing. The required contents of this notification are described on page 17 of that UIPL. Where applicable the Department encourages states to use the sample language provided in Attachment III to UIPL No. 20-21 Change 1 for these individual notifications. It is written with the assumption that a state has previously sent a determination establishing the overpayment. Specifically when the state identifies an overpayment that is eligible for waiver of recovery at the same time the overpayment is established sample language is provided on page 15 of that UIPL. Processing Refunds for Collections Occurring Prior to Waiver of Recovery Being Approved. As described in Section 4.d.iv.B. of UIPL No. 20-21 and reiterated in UIPL No. 20-21 Change 1 if recovery of an overpayment under the CARES Act UC programs is waived the state must refund any amounts that were collected prior to the determination of the waiver for the applicable overpayment. Individuals may be wary of depositing refund checks so it is especially important IV-2 that these notifications include an explanation. When at all possible the Department encourages states to process refunds through the same method used to originally pay the individual e.g. direct deposit debit card mailed check . V-1 Attachment V to UIPL No. 11-23 National Identity ID Verification Offering Roles and Responsibilities This list though not exhaustive describes some of the key roles and responsibilities of participating states and the Department when implementing the National ID Verification Offering. Role of State UI Agencies Participating in National ID Verification Offering. The state Unemployment Insurance UI agency will as needed Assign a state UI agency staff member with decision-making authority for the state UI agency. Assign a state UI agency staff member responsible for day-to-day operations who will be available as needed to respond to issues that arise. Provide appropriate additional information technology IT staff support to maintain functionality. Provide the Department direct access to the state UI agency senior stakeholders across appropriate state UI agency components as well as state UI agency staff who are knowledgeable in UI claims processing. Provide the Department with necessary state UI agency credentials building and systems access in adherence to the safeguards described in the data sharing agreement DSA and IT resources. Provide the Department with access to necessary information related to the work the Department will perform to include all relevant project materials internal meetings standard operating procedures and other resources. Process claims that originate through participation with this offering and support individuals applying for and or receiving unemployment compensation UC making any necessary adjustments to existing systems and processes and in adherence to merit staffing 23 principles set forth at Section 303 a 1 of the Social Security Act and Departmental guidance. Collect sufficient information from individuals to facilitate ID verification and comply with Unemployment Insurance Program Letter UIPL No. 16-21 and any subsequent changes published by the Employment and Training Administration ETA for any individual that does not complete or fails to complete verification. Disclose individual-level data to the Department for purposes of assessing the effectiveness of ID verification as described in Section 4.c.iii. of this UIPL . Provide feedback on the effectiveness of the experience which may include collecting and sharing relevant program metrics and responding through surveys. For any materials that the state chooses to publish on their website ensure that confidential UC information is redacted. 23 Use of one or both of the National ID Verification Offering products does not alter the state s obligation to employ merit staffing principles throughout the claim cycle for eligibility determinations as set forth in Section 303 a 1 of the Social Security Act and related Department guidance. V-2 Role of the Department Assisting Participating State UI Agencies with National ID Verification Offering. The Department will as needed Provide government-operated ID verification systems to states that support online ID verification services through partnership with General Services Administration s Login.gov and in-person ID verification services through partnership with the U.S. Postal Service subject to the availability of funding and necessary agreements being in place. Support the state UI agency to set priorities resolve issues and ensure the design and delivery of digital services to the state UI agency and the individuals it serves. Support and promote the use of agile methodologies and modern technology infrastructure to deliver the scope of the offering. Give advice and technical assistance to the state UI agency on digital service solutions information technology needs business processes and policy. Assist and conduct research with state UI agency customers and internal users to evaluate the offering and to determine how the services can be improved. As necessary coordinate IT program activities with stakeholders endeavoring to achieve seamless integration of program elements with ongoing policy leadership and service delivery operations. As necessary maintain responsibility for communication and outreach with appropriate stakeholders. VI-1 Attachment VI to UIPL No. 11-23 IT Modernization Grants Categories and Outcome Metrics States may receive up to 11.25 million each 24 to implement project s within at least one of the Unemployment Insurance UI IT Modernization categories described below. Refer to Section 4.d. of this UIPL. Category 1 Cloud Migration. Description State migration from legacy platforms such as mainframes to cloud-based technology that will measurably improve the flexibility and security of IT systems compared to existing metrics or conditions. The objective of a cloud-based migration is not only to move data securely from mainframes to a cloud-based system e.g. lift and shift but to use that transformation to improve the architecture of the data so that systems are ultimately more resilient and responsive to changing needs. Examples of Desired Outcome Metrics. More easily scale resources to meet changing demands and or more quickly deploy new IT applications or enhancements such as 1. Reduction in hardware and infrastructure costs States can evaluate the cost savings resulting from reduced hardware and infrastructure costs associated with the migration to cloud-based technology. This can be measured by comparing the cost of maintaining legacy platforms with the cost of using cloud-based technology. 2. Improved system performance States can measure the improvement in system performance resulting from the migration to cloud-based technology. This can be evaluated through metrics such as system uptime response time and user satisfaction. 3. Faster deployment of new applications States can measure the time it takes to deploy new applications enhancements and or more easily respond to new federal program requirements after the migration to cloud-based technology. This can be evaluated by comparing the time it takes to deploy applications using legacy platforms with the time it takes using cloud-based technology. 4. Increased system availability States can measure the increased system availability resulting from the migration to cloud-based technology. This can be evaluated by comparing the downtime of legacy platforms with the downtime of cloud-based technology. 5. Improved scalability States can measure the improved scalability resulting from the migration to cloud-based technology. This can be evaluated by comparing the ability of 24 Funds will be awarded to states that submit complete and responsive applications in the order received by the Department as long as funding remains available. VI-2 legacy platforms to scale resources to meet changing demands with the ability of cloud- based technology to scale resources. Category 2 Modular and Application Programming Interface API -driven Approaches. Description Improve the flexibility of IT systems by breaking down complex monolithic systems into smaller more manageable components. Monolithic refers to a legacy software design pattern where all or many components are tightly integrated and dependent on each other making even simple IT changes costly time- intensive and risky. Instead a modular approach allows for changes to be made to a single component more easily than if those same changes were applied to the system as a whole. In addition the use of API-driven approaches can further enhance flexibility by promoting greater interoperability between systems including vendor solutions by enabling these systems to communicate and exchange data more easily. Overall a modular approach provides many benefits including easier maintenance testing scaling and or modification of the IT system by allowing more targeted software changes and enabling modules to be replaced more easily. Examples of Desired Outcome Metrics. 1. Time and cost savings Measure the time and cost savings achieved by implementing a modular approach and compare it with the time and costs required to make similar changes and or maintain legacy system components. System uptime performance Measure the system uptime and performance after implementing a modular approach to determine if the system is more reliable and stable especially during periods of peak workload or demand. System uptime refers to the period during which a computer system application or service is operational and available for use by its intended users and is an indicator of overall system reliability and performance. Similarly a more performant system can scale to meet new demands such as an increased volume of transactions without sacrificing availability or incurring significant new costs. 2. Improved adoption of agile software development practices Show how a modular approach allows for the adoption of agile software development methodologies and related practices like DevOps and Continuous Integration Continuous Deployment CI CD enable teams to deliver working software in shorter development cycles and with fewer defects compared to baseline approaches. 3. System performance Measure the performance of the new modular system compared to the legacy system to determine if the system is more efficient and scalable. VI-3 Category 3 Measurably Improving the Customer Experience CX . Description Establish baseline metrics for the CX for any website or portal where customers can access information services or resources related to state programs and services and engage in activities that will measurably improve at least one of those metrics. In December 2021 the President s Executive Order on Transforming Customer Experience and Service Delivery 25 directed federal agencies as well as federal programs administered at a state or local level to improve the CX associated with how those services are delivered. The Department recognizes that effective CX for the UI program spans both online and in-person channels and defines an effective digital experience as one that enables workers to complete tasks like filing a claim quickly accurately and with minimal intervention from state staff. Additionally strong customer experiences can result in greater self-service opportunities for individuals and lower call center volume more accurate and complete filings and greater efficiency for state workforce agencies. In working to measurably improve customer experiences it is important that states show how they will center technology choices around the actual needs of individuals and employers and leverage an agile or iterative approach to shape and validate solutions based on user feedback. Examples of Desired Outcome Metrics. 1. Time and accuracy of task completion Measure the average median time it takes for individuals to complete specific tasks on the portal such as filing a new claim or submitting weekly certifications and how better experiences can improve accuracy drive faster payments and reduce improper payments. 2. Abandonment rate Measure the percentage of individuals who start a task on the portal but abandon it before completing it. This can indicate that the task is too complex or which specific aspects of the experience are difficult to complete and why. 3. Click-through rate Measure the percentage of users who click on links or buttons on the portal that lead to other pages or tasks. A low click-through rate may indicate that the design or layout of the portal is confusing or difficult to navigate. 4. Error rate Measure the percentage of users who encounter errors while using the portal such as system downtime or technical errors. This can indicate areas for improvement in the portal s infrastructure. 5. Ease of use Conduct surveys or collect feedback from individuals about their experience using the portal. Ask about their overall satisfaction ease of use and any suggestions for improvement. 25 Executive Order 14058 Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government issued December 13 2021 https www.federalregister.gov documents 2021 12 16 2021- 27380 transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government. VII-1 Attachment VII to UIPL No. 11-23 IT Modernization Grants Promising Practices and Sample Projects The Department has identified the following promising practices for states to consider when developing their Full Project Plans as described in Section 4.d.iv.C. of this Unemployment Insurance Program Letter UIPL . Targeted and High-Value Changes The funds should be utilized for specific improvements that enhance the flexibility and performance of state systems in measurable ways. It is important to focus on making incremental and high-value changes rather than complete system overhauls. Software Reuse and Collaboration Given the goals of this UIPL and the Department s vision for an Unemployment Insurance UI technical ecosystem built around open and modular solutions states are encouraged to consider using open-source software produced by other states through this grant opportunity or through other means. Additionally the Department encourages states to consult with each other on which open-source components they plan to build or invest in to maximize the potential for software reuse across states. Agile and Human-Centered Approach States should adopt agile software development methodologies including DevOps and Continuous Integration Continuous Deployment CI CD and prioritize a human-centered approach. This means delivering software in iterative and incremental cycles seeking early and frequent feedback from users and other stakeholders and using that feedback to inform the evolution of solutions. Together these approaches help ensure that user needs are met effectively and that software can be delivered more efficiently with fewer defects and less risk. Continual Process of Modernization Modernization is an ongoing process that involves changes to technology people and processes. States should consider how new technologies will require corresponding process changes and evaluate the need for new or different skills to fully support the modernized systems. Augmenting not Replacing Staff with Technology When considering the use of technology to streamline or automate functions states should prioritize augmenting current staff rather than replacing them. They should carefully evaluate how to implement appropriate safeguards and controls to ensure the effective accurate and ethical deployment of technology. 26 26 Reference UIPL No. 12-01 Change 2 for the Department s latest guidance on merit staffing principles. VII-2 In support of these promising practices the following table describes an array of sample projects in line with the categories described in Section 4.d. and Attachment VI to this UIPL. Sample Project Associated Activity States may choose to migrate systems or specific applications from legacy hosting platforms to the cloud. By doing so states can realize several benefits including reduced infrastructure costs improved scalability and improved performance particularly during periods of high claims volume as well as improved security accessibility and collaboration between agencies. Cloud Migration States may choose to decouple system components like claimant portals from mainframes so that those new components can be managed independently and are easier to maintain and change. Modular API-driven Approaches States may choose to implement application programming interfaces APIs to enable more seamless integration and interoperability between different systems and platforms including new components that may interface with existing vendor or home-grown solutions. Modular API-driven Approaches States may choose to adopt DevOps a software development approach that emphasizes collaboration communication and automation between software and business teams to drive faster and more frequent software releases with fewer defects. Adopting a practice like DevOps requires new skillsets and cultural shifts but also automating processes and tools such as automating builds tests and deployments implementing continuous integration and continuous deployment CI CD pipelines and embracing infrastructure as code that allows for infrastructure to be managed and scaled programmatically. Modular API-driven Approaches States may choose to implement robust error handling mechanisms and improved data validation to measurably reduce error rates. Modular API-driven approaches States may use funds to hire technologists or other staff that enable an iterative and data-driven approach to improving the customer experience. This staff could work on efforts that span digital and non-digital channels including how call centers and in- person experiences affect the overall customer experience however in all cases these projects must involve collecting and leveraging feedback from individuals and employers to shape solutions. Some examples of the types of roles states may choose to invest in include product managers user researchers service-designers and content designers. Improving the Customer Experience States may choose to update legacy code to comply with accessibility standards such as Web Content Accessibility Guidelines WCAG to improve access for individuals with varying needs such as visually-impaired individuals who require screen-readers to access the web. Improving the Customer Experience States may choose to invest in a content management system CMS that allow staff to make public-facing content changes more quickly and easily. Improving the Customer Experience VIII-1 Attachment VIII to UIPL No. 11-23 IT Modernization Grants Initial Application Project Abstract Template As described in Section 4.d.iv.B. of this Unemployment Insurance Program Letter UIPL the Initial Application package consists of a completed SF-424 as described in Attachment XI of this UIPL and a completed Project Abstract as provided below. To be considered complete states will need to complete the application template below and submit alongside the SF-424. Failure to submit a complete project template including agreement to the conditions in items 1 4 5 6 and 7 below will result in the application being deemed non-responsive and not considered for funding. Funds will be awarded in the order that completed Initial Applications are received as long as funding remains available. Application for IT Modernization Project State Applicant Name Project Title Funding Request Enter an amount up to 11.25 million. This must align with the amount requested on the corresponding SF-424. 1. Has the state consulted its state IT Department about this project 1 YES NO 2. UI IT Modernization Categories that will be Pursued check all that apply Cloud Migration Modular and API-Driven Approaches Measurable Customer Experience CX VIII-2 3. Project Abstract limit to 900 characters Briefly describe the goals of your project and how it aligns with the vision and goals outlined in this UIPL to support modular and evidence-driven approaches to modernization and corresponds to the categories checked above. Include additional pages as needed. 4. Does the State agree to disclose confidential UC information to DOL-OIG for the purposes of both audit and fraud investigations throughout the period of performance YES NO 5. Does the State agree to submit a Full Project Plan as described in Attachment IX to this UIPL within 90 calendar days after receiving the Notice of Award NOA YES NO 6. Does the state commit to identifying at least one measurable outcome as described in Attachment VI to this UIPL and reporting on this regularly through the form ETA 9178-ARPA process YES NO 7. Does the state commit to making software or artifacts produced through this grant available under an open license where required and participating in a community of practice as described in Section 4.d.iv.A.4. of this UIPL where the requirement is not applicable YES NO 1 If there is a department other than your UI agency that must approve major state IT projects please indicate if they have been consulted. If not please certify that the decision-maker within your agency or department has been consulted. IX-1 Attachment IX to UIPL No. 11-23 IT Modernization Grants Full Project Plan Template Instructions States must complete the application using the suggested format and instructions below for the projects activities for which the state is seeking funding. This application is to be combined with a completed SF-424 a SF-424A and Budget Narrative covering all projects activities see Section 4.d.iv.C. of this UIPL . Grant Funding for Unemployment Insurance UI IT Modernization State Name Total Funds Requested Name Title and Address of Grant Notification Contact Typically the State Workforce Agency Administrator Name Title Address Name E-Mail Address and Phone Number of Grant Project or Fiscal Manager Name E-Mail Address Telephone Number Applicable UI IT Modernization Categories for this Grant check all that apply Cloud Migration Modular and API-driven approaches Measurably Improving Customer Experience Provide the following information for each project add additional rows as needed Individual Activity Name Corresponding UI IT Modernization Category Total Cost of Activity Proposed Completion Date State Contact Name E-Mail Address Telephone Number IX-2 Description of Current State IT Modernization Efforts Summary of Planned IT Modernization Activities Description of Activity Provide the following information for each Activity add additional pages as needed . Individual Activity Name Corresponding UI IT Modernization Category Key Milestones and approximate dates for reaching milestones Action Needed to Accomplish the Key Milestones Risk Mitigation IX-3 Outcome Metrics Method for Sharing Lessons Learned Requested Assistance from the Department Description of Costs State Agency Staff Costs Type of Position Total Hours Cost Per Hour Total Contract Staff Costs Type of Position Total Hours Cost Per Hour Total Hardware Software and Telecommunications Equipment Item Description Cost Per Item Quantity Total Other Costs Item Cost Explanation IX-4 Instructions Applicable UI IT Modernization Categories for this Grant Check the applicable categories as described in Section 4.d. of this UIPL. Individual Activity Name Provide the name of the proposed IT modernization project activity to be carried out and its corresponding UI IT Modernization Category. If the state is submitting requests to fund more than one project activity each project activity should be identified by a different name that describes each project activity. The state must provide detail for each project activity they are seeking to have funded by the grant the applications should match the projects in the Project Abstract . State Contact Provide a name telephone number and e-mail address of the individual who can answer any questions relating to the proposal. Description of Current State IT Modernization Efforts Include if applicable modernization efforts your state agency has engaged in previously or is currently engaged in as well as key dates for any active modernization efforts and what vendor you use if applicable . Also if applicable mention any Tiger Team recommendations that are being implemented in relation to IT. Summary of Planned IT Modernization Activities Provide a high-level description of the work you plan to accomplish with the funds including your goals the problem s you will solve and if applicable how it will expand on any current or planned modernization. Describe any possible synergies between this project and other American Rescue Plan Act ARPA funded activities related to fraud prevention equitable access to benefits and timeliness backlog reduction. Description of Activity Provide a brief description of the IT Modernization project activity under this grant opportunity and explain how the project activity will support the modernization of unemployment compensation UC programs for the participating state. This section must be completed for each Individual Activity identified on the first page of the template. Key Milestones for each Activity Provide a list of the dates and the milestones for each project activity. The timeline should include the completion of the work the designation of specific tasks to appropriate parties the issuance of a request for proposal if appropriate the projected start date the proposed dates to begin and complete testing if necessary and the proposed date for full implementation of the project activity. These milestones and dates will be used to monitor the implementation of the project activity. Any additional work needed to identify and provide progress on the identified outcome metric should be included in this project activity timeline. Action Needed to Accomplish the Key Milestones for each Activity Information in this section should at a minimum answer the following questions. Describe what needs to happen in terms of agency adoption or customer adoption to ensure your project is successful. IX-5 Describe the team members who are already staffed and the team members you will need to hire. Explain any vendors software and or other solutions you plan to use including necessary procurement activities as applicable . Risk Mitigation for each Activity Information in this section should at a minimum answer the following questions. Describe any identified or predicted risks for this activity. Any technical dependencies. How do you plan to monitor these risks or dependencies How will you plan to mitigate these risks or dependencies Outcome Metrics Identify the qualitative and quantitative metrics you will use to track progress and measure success. One of the conditions for this grant funding as described in Section 4.d.iv.A.3. of this UIPL is to report regularly on these metrics through the state s submission of the form ETA 9178-ARPA. This must at a minimum include outcome metrics that are consistent with the examples in Attachment VI to this UIPL. States are encouraged to include metrics in addition to those identified in this UIPL. Method for Sharing Lessons Learned One of the conditions for this grant funding as described in Section 4.d.iv.A.4. of this UIPL is to make software or artifacts produced through this grant available under an open license where required and participate in a community of practice where this requirement is not applicable. Describe how you intend to fulfill this grant condition. Requested Assistance from the Department Describe what if any additional assistance you request from the Department to support successful implementation of these activities. The Department will support these requests to the extent that resources and funding allow. Description of Costs Provide an explanation of all costs included in the project activity. 1. State Agency Staff Costs Use the table format provided in this attachment to request state staff to support project activity implementation. 2. Contract Staff Costs Use the table format provided in this attachment to request contract staff to support project activity implementation. 3. Hardware Software and Telecommunications Equipment Provide an itemized list of hardware software and telecommunications equipment including the cost per item and the number of each item requested. A description of each item must provide any information needed to identify the specific item and a description of the size and capacity of each item if applicable. 4. Other Costs Identify each item of cost not covered elsewhere and provide the expected cost per item. The need for each item must be explained. X-1 Attachment X to UIPL No. 11-23 Tiger Team Grants Updated Funding Allocations by State State Size Classification Updated Tiger Team Grand Funding Allotment Alabama Medium 2 981 800 Alaska Small 1 491 750 Arizona Large 4 473 550 California Extra Large 5 965 300 Colorado Large 4 473 550 Connecticut Medium 2 981 800 Delaware Small 1 755 000 Georgia Large 4 473 550 Hawaii Small 1 491 750 Idaho Small 1 491 750 Illinois Large 4 473 550 Indiana Large 4 473 550 Iowa Medium 2 981 800 Kansas Medium 3 508 000 Kentucky Medium 2 981 800 Maine Small 1 491 750 Maryland Large 4 473 550 Michigan Large 4 473 550 Mississippi Medium 2 981 800 Missouri Large 4 473 550 Nebraska Small 1 491 750 Nevada Medium 2 981 800 New Hampshire Small 1 491 750 New Mexico Small 1 491 750 North Carolina Large 4 473 550 Ohio Large 4 473 550 Oklahoma Medium 2 981 800 Oregon Medium 2 981 800 Pennsylvania Large 4 473 550 Rhode Island Small 1 491 750 Virgin Islands Small 1 491 750 Virginia Large 4 473 550 Washington Large 4 473 550 West Virginia Small 1 491 750 Wisconsin Large 4 473 550 Wyoming Small 1 491 750 XI-1 Attachment XI to UIPL No. 11-23 Instructions for Completing the SF-424 and SF-424A Application for Federal Assistance SF-424 States must submit a separate SF-424 and SF-424A form for each grant opportunity contained within this UIPL. Use the current version of the form for submission. Expired forms will not be accepted. SF-424 Expiration Date 11 30 2025 Office of Management and Budget OMB Control No. 4040-0004 Grants.gov . Section 8 APPLICANT INFORMATION Legal Name The legal name must match the name submitted with the System for Award Management SAM . Please refer to instructions at https sam.gov SAM . Employer Tax Identification Number EIN TIN Input your correct 9-digit EIN and ensure that it is recorded within SAM. Unique Entity Identifier UEI On April 4 2022 the DUNS Number was replaced by the Unique Entity Identifier UEI or the Entity ID a non-proprietary identifier requested in and assigned by the SAM at SAM.gov. Before submitting a state must also ensure its registration with SAM.gov is current. SAM replaced the Central Contractor Registry. States can find instructions for registering with SAM at https sam.gov content entity-registration. An awardee must maintain an active SAM registration with current information at all times during which it has an active Federal award or an application under consideration. To remain registered in the SAM database after the initial registration states must review and update the registration at least every 12 months from the date of initial registration. Failure to register with SAM and maintain an active account will result in a rejection of your submission. Address Input your complete address including Zipcode 4 Example 20110- 0831. For lookup use the link at https tools.usps.com go ZipLookupAction input. Organizational Unit Input appropriate Department Name and Division Name if applicable. Name and contact information of person to be contacted on matters involving this application Provide complete and accurate contact information including telephone number and email address for the point of contact. Section 9 Type of Applicant 1 Select Applicant Type Input State Government Section 10 Name of the Federal Agency Input Employment and Training Administration Section 11 Catalog of Federal Domestic Assistance Number Input 17.225 CFDA Title Input Unemployment Insurance XI-2 Section 12 Funding Opportunity Number and Title Input UIPL number and grant name as the following UIPL No. 11-23 Integrity Grant 2023 or UIPL No. 11-23 UI IT Modernization Grant 2023 or UIPL No. 11-23 Tiger Team Grant . Section 13 Competition Identification Number Leave Blank. Section 14 Areas Affected by Project Input the place of performance for the project implementation Example NY for New York. This should be in the form of an attached document or PDF or entered into the field manually it cannot be blank. Section 15 Descriptive Title of Applicant s Project Input the same UIPL number and grant name provided in Section 12. Input State acknowledges and agrees that prior to accessing any funding under this grant award and within the timeframe described in UIPL No. 11-23 State must submit the required amendments to the award including all the components described as part of the Full Project Plan cooperate in the resolution of any issues and obtain final approval of the modified grant provided by the Grant Officer . Additionally input State acknowledges and agrees to provide all confidential UC information to DOL-OIG for purposes of investigating fraud and performing audits through weeks of unemployment ending on or before the end of the period of performance . Section 16 Congressional Districts of a. Applicant Input the Congressional District of your home office. For lookup use link at www.house.gov with Zip code 4. b. Program Project Input the Congressional District where the project work is performed. If it is the same place as your home office input the congressional district for your home office. For lookup use link at www.house.gov with Zipcode 4. Section 17 Proposed Project Dates. a. Start Date Input a valid start date for the project earliest start date will be April 1 2023 for all three grant opportunities . b. End Date Input a valid end date for the project Integrity Grant 2023 and Tiger Team Grant will be December 31 2025 IT Modernization Grant will be September 30 2028 . Section 18 Estimated Funding Input the applicable funding allotment as listed for your application. Section s 19 20 Complete as per instructions for Form SF-424. XI-3 Section 21 Authorized Representative Please select the I AGREE check box and provide complete information for your authorized signatory including contact information such as telephone number and email address. If your Authorized Representative has changed from your previous application submission for this program please include a letter from higher-level leadership authorizing the new signatory for the application submission. Remember to have the SF-424 signed and dated by the Authorized Representative. Budget Information - Non-Construction Programs SF-424A Use the current version of the form for the submission. Expired forms will not be accepted. SF 424A Expiration Date 02 28 2025 OMB Control No. 4040-0006 https apply07.grants.gov apply forms sample SF424A-V1.0.pdf. Section B Budget Categories Ensure that TOTALS in Section 6 Object Class Categories matches the Estimated Funding requested in the SF-424. If indirect charges are specified in Section 6 Object Class Categories then include either a The approved indirect cost rate with a copy of the Negotiated Indirect Cost Rate Agreement NICRA a description of the base used to calculate indirect costs along with the amount of the base and the total indirect costs requested OR b For those applicant states that meet the requirements to use the 10 percent de minimis rate as described in 2 C.F.R. 200.414 f a description of the modified total direct cost base see 2 C.F.R. 200.1 for definition used in the calculation along with the amount of the base and the total indirect costs requested based on the 10 percent de minimis rate. XII-1 Attachment XII to UIPL No. 11-23 Instructions for Budget Information Narrative The Budget Information Narrative must include the following information Each line item on the SF 424A must list a cost and be explained. Each line item on the SF 424A pertains to projected costs at the recipient level except for the Contractual line item. Contractual should include costs at the project operator level. The total for each line item on the Budget Information Narrative must match the total for each line item on the SF 424A. If a grant modification requests realignments within the budget the narrative must address the reason for the change in each affected line item. 1. Personnel List all staff positions by title. State the annual salary of each person the percentage of each person s time devoted to the project the amount of each person s salary funded by the grant and the total personnel cost for the period of performance. 2. Fringe Benefits Provide the overall fringe benefit percentage which reflects the recipient s organizational fringe and list the components included such as health insurance FICA retirement etc. Provide the fringe benefit calculation for each staff position listed under the Personnel line item. 3. Travel Specify the type and purpose of the travel the number of travelers approximate mileage per diem rates estimated number of trips and other associated travel costs. 4. Equipment Identify each item of equipment to be purchased. Equipment has an estimated acquisition cost per unit of 5 000 or more and a useful life of one year or more. List the quantity and unit cost per item. Items with a unit cost of less than 5 000 are classified as supplies. 5. Supplies Supplies include all tangible personal property other than equipment . Identify supply categories e.g. office supplies cell phones personal tools for disaster clean up etc. . List the cost associated with each category. 6. Contractual Identify each project operator and the funding allocation made to the organization. Provide total projected costs NOT for each project operator but as a lump sum for each of the following categories Administrative Costs Career Services Supportive Services Training itemize work-based training and classroom training and Other Costs itemized . 7. Construction Construction costs are not allowable costs so this line must be left as zero. Minor alterations to adjust an existing space for grant activities such as a classroom alteration which the Department does not consider construction may be allowable such minor alteration costs must be shown on other appropriate lines such as Contractual. XII-2 8. Other List each item in sufficient detail for the Department to determine whether the costs are reasonable or allowable. Costs included under Other should not fit into any other line- item category. 9. Indirect Charges If charging indirect costs to the grant this line item must be populated. Include the current approved Negotiated Indirect Cost Rate Agreement NICRA signed by the Federal cognizant agency as an attachment. Include either the approved indirect cost rate with a copy of the NICRA a description of the base used to calculate indirect costs along with the amount of the base and the total indirect costs requested OR For those applicant states that meet the requirements to use the 10 percent de minimis rate as described in 2 CFR 200.414 f a description of the modified total direct cost base see 2 CFR 200.1 for definition used in the calculation along with the amount of the base and the total indirect costs requested based on the 10 percent de minimis rate. XIII-1 Attachment XIII to UIPL No. 11-23 Form ETA 9178-ARPA U.S. Department of Labor DOL OMB No. N A 27 Employment and Training Administration Expiration Date N A Form ETA 9178-ARPA Quarterly Narrative Progress Report American Rescue Plan Act ARPA Grants General Information State Name Grant Number Report Quarter Ending Date of Submission Project Name UIPL Number Project Contact Information Name Agency Title Address Phone Ext City E-Mail State Zip Code Project Report A. Summary of Project Please limit your response to 1000 characters or less. States must use this section to provide a detailed executive summary of the project activity solution project . Each funded project will have its own separate quarterly progress report ETA 9178-ARPA through the quarter the project ends. States must use this section to provide a short summary of the project s purpose. This summary should only change during the life of the grant if the state has received an approved modification. Modifications only apply to grants that require a full application. B. Timeline for Grant Activities and Milestones or Deliverables Please limit your response to 1000 characters or less. States must use this section to provide the timelines for and the progress in completing grant activities key milestones and deliverables for this quarter. A timeline must still be developed for all project activities. The timeline must provide a project flow that includes start and end dates schedule of activities and projected outcomes. In order to reap the most benefit from the timeline the timeline must be updated each quarter noting the actual date of completion as each activity is accomplished. Items to incorporate in the timeline include project goals milestones special events important deadlines and deliverables. 27 Refer to section 2116 a of P.L. 116-136 the Coronavirus Aid Relief and Economic Security Act March 27 2020. XIII-2 C. Project Implementation and Funding Status Please limit your response to 1000 characters or less. States must use this section to provide a description of the implementation of key activities and or project status for the current quarter. Place an X in one of the four checkboxes provided below to provide an assessment of implementation progress. The assessment must be supported by the status narrative noting if the project is on schedule behind schedule ahead of schedule or complete this quarter. Once the project is marked as complete this quarter the state is no longer required to submit an ETA 9178-ARPA report for the project. In addition please provide the funding status for this project for the end of the quarter including the total project funding total obligated funding balance and time remaining to expend funds expenditure target. State Self- Assessment On Schedule Behind Schedule Ahead of Schedule Complete this Quarter Total Project Funding Total Obligated Funding Balance Expenditure Target D. Project Challenges Risk Mitigation Efforts Modification Requests and Technical Assistance Needs Please limit your response to 1000 characters or less. States must use this section to summarize any significant challenges to project implementation encountered during the quarter and describe any risk mitigation efforts or actions taken to address the identified challenges. In addition a status update must be provided on the resolution of challenges identified in previous quarters. This section should also include any questions you have for DOL and note any identified needs for technical assistance from DOL or others. The narrative must also indicate whether the grantee is requesting a modification to any project strategies and how the modification request changes the original project proposal. If a modification has been requested the narrative must also indicate the status of the modification request. Modifications only apply to grants that require a full application. If states have nothing to report that should be specified. E. Best Practices Promising New Strategies and Success Stories Please limit your response to 1000 characters or less. States must use this section to describe promising approaches innovative processes or grant success stories. States must also describe any lessons learned and how those lessons learned will be implemented. Throughout the implementation of the project states may discover new strategies that emerge as a result of data-driven continuous improvement. As progress is made with a new and promising strategy or as data is gathered to support it states must document the progress and data each quarter. If states have nothing to report that must be specified. F. Additional Outcome Information Please limit your response to 1000 characters or less. This section requires states to report grant-specific outcomes not captured in other sections of the quarterly narrative progress report including but not limited to outcomes measuring equitable service delivery outcomes measuring fraud detection and prevention outcomes measuring backlog reduction specific outcomes included in the grant application. Certification Name of Grantee Certifying Official Phone E-Mail Address XIII-3 Instructions to Complete ETA 9178-ARPA Contact Information This section is to provide the contact information i.e. Name Title Address etc. for the state official who is responsible for the day-to-day operation and implementation of the project. This may be a different person that the certifying official. Certification Name of Certifying Official Use this section to provide the name of the state official who is certifying submission of the report to the U.S. Department of Labor Department . Telephone Number Provide the area code and telephone number - of the authorized state official. Email Address Provide the email address of the authorized state official. General Instructions States receiving ARPA Grant Funds are required to submit quarterly progress reports to the Department s Employment and Training Administration ETA in order to comply with the reporting and record keeping requirements of these funds. Each state recipient of funds must submit a narrative Quarterly Progress Report QPR containing updates on the progress and implementation of the project s undertaken as a result of the funding. Report Form and Instructions The QPR provides narrative updates on the implementation of project s undertaken as a result of the funding and the status of each project per quarter. Due Dates All quarterly reports are due to ETA no later than 45 days after the end of each reporting quarter. The table below shows the expected due dates for each reporting quarter. Reporting Quarters Due Dates October 1 st December 31 st February 14 th January 1 st March 31 st May 15 th April 1 st June 30 th August 14 th July 1 ST September 30 th November 14 th Should the due date of the report fall on a Saturday Sunday or holiday the report is due the previous business day. XIII-4 Submission Procedures Information contained in the quarterly report ETA 9178-ARPA must be submitted by email directly to the ETA Regional Office. An ETA Federal Project Officer will review and accept the report within 30 days of receipt. OMB Approval. Section 2116 a of the CARES Act 5 U.S.C. 9032 a states that Chapter 35 of Title 44 United States Code commonly referred to as the Paperwork Reduction Act of 1995 shall not apply to the provisions of and the amendments made by this subtitle. As the OMB approval process is waived for these reporting instructions these instructions should be considered final. XIV-1 Attachment XIV to UIPL No. 11-23 Important Resources Strategies Tools and Services for States As noted throughout this Unemployment Insurance Program Letter UIPL fraud prevention and detection activities as well as overpayment recovery activities are strongest when states employ a variety of tools strategies and resources. The Employment and Training Administration ETA reminds states of the many other resources available to support states with identity ID verification fraud prevention and detection and overpayments recovery. ETA s Regional Offices. ETA s Regional Offices are available to provide states with ongoing technical assistance regarding integrity strategies tools and services and to connect states with such resources supported and funded by the Department. States are encouraged to work closely with ETA s Regional Offices to address root causes of fraud and improper payments and in developing Integrity Action Plans IAPs and any needed corrective action plans. Tiger Teams. The Department s multidisciplinary technical assistance teams known as Tiger Teams work with states to conduct consultative assessments to address state-specific unique challenges and or collect best practices to prevent and detect fraud promote equitable access reduce backlogs and ensure timely payment of benefits. Tiger Teams work with states to identify immediate needs and issues focused on near-term improvements in customer experiences and improved operational processes while also proposing grant funded recommendations to address fraud and support more equitable access for legitimate individuals. The Department engaged with 24 states for the Tiger Team initiative in Year 1 July 2021 - June 2022 of the project and continues to finalize and deliver recommendations to states based on Tiger Team consultative assessments. Trends from Tiger Team recommendations are available at https oui.doleta.gov unemploy pdf TigerTeamCohortTrendsJanuary2023.pdf. See UIPL Nos. 02-22 and UIPL 02-22 Change 2. UI Integrity Center. Established and funded by the Department and operated by the National Association of State Workforce Agencies NASWA Center for Employment Security Education and Research CESER the Unemployment Insurance UI Integrity Center is designed to assist states in their efforts to prevent detect and recover improper and fraudulent payments and improve program integrity by developing and promoting innovative program strategies. The UI Integrity Center supports the needs of states in adopting and implementing strategies to ensure program integrity to reduce the UI improper payment rate and to address fraud in unemployment compensation UC programs. The following resources and tools are available through the UI Integrity Center at no costs to states. State Services supports states in assessing business processes and provides recommendations for adoption of effective strategies for combatting fraud reducing a state s improper payment rate enhancing overpayment recovery and improving UI program integrity see https www.naswa.org integrity-center state-services . UI Integrity Knowledge Exchange Library Library provides an online searchable knowledge-sharing platform with a repository containing thousands of UI technical resources XIV-2 to strengthen UI program integrity see https library.naswa.org . The Library also contains the Behavioral Insights BI Toolkit a collection of resources articles templates and how- to information developed to help state UI agencies apply the learnings of BI to address program compliance challenges and improve UI program integrity see Training and Employment Notice TEN No. 15-21 and https library.naswa.org bitoolkit . UI National Integrity Academy Academy provides no-cost interrelated certificates that offer program integrity trainings for state staff via online eLearning modules and Virtual Instructor Led Training. The Academy s Learning Management System provides states with access to self-paced on-demand training available at any time and a searchable online catalog with over 120 lessons available for state UI staff in the areas of Program Leadership UI Operations Integrity Fraud Investigations Tax Integrity Data Analysis and Behavioral Insights see https www.naswa.org learning . Integrity Data Hub IDH a secure robust centralized multi-state data system that allows participating states to cross-match compare and analyze state UC claims data against a variety of datasets see TEN No. 24-21 and https www.naswa.org integrity-center integrity- data-hub . Current IDH datasets and functionality includes o Suspicious Actor Repository SAR allows states to match UI claims against other states known suspicious claims data. This tool allows each state to benefit from the investigative work of all states as claims data associated with known or probable UI fraud is submitted and stored in the SAR for cross-matching purposes. o Suspicious E-Mail Domains and Patterns allows states to cross-match their claims against a database of suspicious e-mail domains and detects suspicious email patterns that have been associated with fraudulent activity and flags claims with these domains and or patterns for further investigation by the submitting state. o Foreign Internet Protocol IP address detection allows states to receive flags on UI claims filed from IP addresses outside of the U.S. o Multi-State Cross-Match MSCM states can submit current UI claims for cross- matching and receive notifications when potentially fraudulent claims are filed in multiple states. o Identity Verification IDV Solution provides states with a centralized front-end ID verification tool by returning identity scoring information including flagging of false and synthetic identities to help states prioritize investigations involving questionable identities. The IDV solution includes a cross-match to the Social Security Administration s SSA Death Master File to identify claims filed using identities of deceased individuals. o Bank Account Verification BAV Service allows states to proactively identify and authenticate bank account information on the UI claim by validating the status of the bank account e.g. account is open or closed and providing a level of assurance that the individual identified as the claimant is the bank account owner and or authorized user prior to initiating the UI benefit payment. o Fraud Alert System allows states to share and receive fraud alerts with each other and the Department of Labor s Office of Inspector General DOL-OIG ensuring as XIV-3 emerging fraud schemes are identified they are shared broadly within the UI community and with federal law enforcement. o Additionally new IDH enhancements such as IDH Results Prioritization and Results Sorting Filtering and Outcomes allow states to prioritize analyze and manage IDH results quickly and easily and help states identify why a claim warrants further investigations. Office of Unemployment Insurance Modernization OUIM . OUIM located within the Department s Office of the Secretary is developing services to assist states with equitable practices that reduce claimant errors which contribute to improper payments. These services include plain language conversions evaluation of customer experiences and assistance with design of digital experiences that minimize friction for users. States are encouraged to contact their ETA Regional Office to inquire about technical assistance and participation in OUIM modernization activities. States may also visit OUIM s reference site where promising practices and materials related to information technology IT modernization and updates from Department-sponsored engagements are housed. The reference site is located at https www.dol.gov agencies eta ui-modernization. UI Information Technology Support Center UI ITSC . ETA created UI ITSC in 1994 through a cooperative agreement with the State of Maryland to develop products and services and to support state UI agencies in the use of IT for efficient administration of the UI program. Since 2009 NASWA CESER has operated the UI ITSC. UI ITSC s activities involve providing information technical assistance products and services to states in support of the modernization of IT systems used to administer the UI program. For more information on UI ITSC visit http www.itsc.org . State Information Data Exchange System SIDES . State implementation and employers use of SIDES should be an integral part of a state s IAP see TEN No. 12-16 and information available at https www.naswa.org uisides . States should view SIDES as a critical part of their UI integrity efforts and are encouraged to connect to all available SIDES Exchanges see UIPL No. 09-23 for details on the SIDES Exchanges . Prisoner Update Processing System PUPS . To be eligible for UI benefits an individual must be able available and actively seeking work. Incarcerated individuals do not typically meet the eligibility requirements to receive UI benefit payments. ETA worked in partnership with SSA to establish a secure data exchange between ICON and the SSA s PUPS to provide states with the ability to cross-match UI claims data with incarceration records to assist states in making accurate UI eligibility determinations see UIPL No. 01-22 . States are strongly encouraged to cross-match all UC claims against incarceration datasets including PUPS and or other federal state and local incarceration records. DOL-OIG. ETA recommends states build a strong partnership with their DOL-OIG offices. ETA encourages all states to collaborate with their ETA Regional Offices and DOL-OIG to share fraud trends and analysis discuss recommendations and effective strategies for responding to emerging fraud schemes receive updates on prosecution efforts and facilitate sharing of UI fraud and integrity-related challenges and best practices among states. XV-1 Attachment XV to UIPL No. 11-23 Glossary of Key Terms for IT Modernization Note This is not an exhaustive list if you have questions about any of the terms used in this Unemployment Insurance Program Letter UIPL please reach out to the appropriate Employment and Training Administration ETA Regional Office. Agile An approach to software development that emphasizes collaboration flexibility and the ability to adapt to change and develop software incrementally usually known as sprints. Application Programming Interface API Functionality that enables different software applications or modules to talk to each other and exchange data. Cloud Technology A way of hosting and accessing an application over the internet rather than on local computers or servers like mainframes. Content Management System CMS Software that allows users to create manage and publish digital content such as web pages without needing to know how to code or program. Continuous Integration Continuous Deployment CI CD A set of practices that automate the testing building and deployment of software to make it easier and faster to release updates. Cost of Change The time effort and resources required to make changes to a system including procurement development testing and deployment. Customer Experience CX The overall end to end experience a customer has when interacting with a product service or organization. DevOps A set of agile practices that combine software development and IT operations to improve the speed and reliability of software delivery. Incremental A process of making changes to a system gradually one step at a time rather than all at once. Legacy Technology Systems Older technology or systems that are no longer widely used or supported but may still be in use by some organizations. Modernization A continual process of addressing unmet needs through technology and process improvements Modular An approach that involves breaking down a system into smaller independent parts which can be developed and tested separately. This makes it easier to make changes and updates without affecting the whole system. Monolith A large complex system where all parts are tightly connected and changing one part can have unintended consequences for the rest of the system. Open-Source Software Software that is developed and distributed by a community of developers and made available to use modify and distribute. User-centered A design approach that focuses on the needs and preferences of users with the goal of creating products and services that are easy to use and provide a good user experience. XVI-1 Attachment XVI to UIPL No. 11-23 Summary of UIPL Contents Title UIPL Section Description Amount to States Initial Application Full Project Plan Relationship Between Grants Sec. 4.a. Start page 7 Policy guidance technical assistance N A N A N A Strengthening Integrity in the UI System Sec. 4.b. Start page 8 Policy guidance technical assistance N A N A N A Integrity Grants Sec. 4.b.vi. Start page 19 Funding opportunity State allocation based on size Sec. 4.b.vi.A. page 19 and Attachment I for state allocations Due by 11 59 pm Eastern Time on August 18 2023 Sec. 4.b.vi.C.2. page 21 Due within 60 days of NOA Sec. 4.b.vi.C.3. page 22 and Attachment II National ID Verification Offering Sec. 4.c. Start page 23 State participation solicitation Transaction costs covered by Department for up to 2 years. States may use Integrity Grants to fund integration costs. Sec. 4.c. page 23 N A See State Request for Intent to Participate under Sec. 4.c.iv. page 26 N A IT Modernization Grants Sec. 4.d. Start page 26 Funding opportunity Up to 11.25M for each selected state Section 4.d.ii. page 27 Due by 11 59 pm Eastern Time on August 18 2023. Awarded to complete and responsive applications in the order received while funding remains available. Section 4.d.iv.B. page 29 and Attachment VIII Due within 90 days of NOA Section 4.d.iv.C. page 29 and Attachment IX Tiger Team Grants Sec. 4.e. Start page 31 Technical assistance and funding opportunity State allocation based on size Section 4.e.i. page 31 and Attachment X for state allocations Due by 11 59 pm Eastern Time on August 18 2023 Section 4.e.ii.B. page 33 Due within 60 days of NOA or state receiving recommendation Section 4.e.ii.C. page 33