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UI PERFORMS CY 1998 Annual Report U.S. Department of Labor Employment and Training Administration Unemployment Insurance Service August 1999 Material contained in this publication is in the public domain and may be reproduced fully or partially without permission of the Federal Government. Source credit is requested but not required. Permission is required only to reproduce and copyright material contained herein. This material will be made available to sensory impaired individuals upon request. Voice phone 202-219-7664 TDD phone 1-800-326-2577 Telecommunications Device for the Deaf. UI PERFORMS CY 1998 Annual Report U.S. Department of Labor Alexis M. Herman Secretary Employment and Training Administration Raymond Bramucci Assistant Secretary Unemployment Insurance Service Grace A. Kilbane Director August 1999 UI PERFORMS ANNUAL REPORT CY 1998 1 INTRODUCTION ........................... 3 NATIONAL REPORT ................. 17 STATE REPORTS ................. 49 ALABAMA....................... 50 ALASKA...................... 54 ARIZONA....................... 58 ARKANSAS ......................... 62 CALIFORNIA........................ 66 COLORADO ......................... 70 CONNECTICUT............................ 74 DELAWARE ............................... 78 DISTRICT OF COLUMBIA...................... 82 FLORIDA............................... 86 GEORGIA..................................... 90 HAWAII .................................. 94 IDAHO................................... 98 ILLINOIS...................................... 102 INDIANA.................................... 106 IOWA .......................................... 110 KANSAS........................................ 114 KENTUCKY................................... 118 LOUISIANA.................................... 122 MAINE......................................... 126 MARYLAND.................................... 130 MASSACHUSETTS ..................................... 134 MICHIGAN...................................... 138 MINNESOTA...................................... 142 MISSISSIPPI....................................... 146 MISSOURI........................................ 150 MONTANA......................................... 154 NEBRASKA ....................................... 158 NEVADA .......................................... 162 NEW HAMPSHIRE........................................ 166 NEW JERSEY........................................... 170 NEW MEXICO ................................................ 174 NEW YORK.................................................. 178 NORTH CAROLINA................................................... 182 NORTH DAKOTA.......................................... 186 OHIO................................................. 190TABLE OF CONTENTS 2 UI PERFORMS ANNUAL REPORT CY 1998 OKLAHOMA ........................... 194 OREGON................... 198 PENNSYLVANIA................. 202 PUERTO RICO................... 206 RHODE ISLAND .................... 210 SOUTH CAROLINA.................... 214 SOUTH DAKOTA ...................... 218 TENNESSEE ....................... 222 TEXAS ............................. 226 UTAH ............................... 230 VERMONT............................. 234 VIRGINIA................................ 238 VIRGIN ISLANDS............................. 242 WASHINGTON................................. 246 WEST VIRGINIA................................. 250 WISCONSIN................................... 254 WYOMING....................................... 258 APPENDIX A BAM DATA AND FOOTNOTES.............. 263 APPENDIX B TIER II MEASURES .................... 267 APPENDIX C STATE NARRATIVES ...................... 277TABLE OF CONTENTS UI PERFORMS ANNUAL REPORT CY 1998 3 T his CY 1998 report is the second comprehensive UI PERFORMS Annual Report. It is intended to give a representative overview of Unemployment Insurance operational performance during the 12 months ending December 31 1998. Thus it presents the results of key indicators of the full range of UI operational performance benefits appeals tax and cash management. At various times the Department may supplement this report with reports in greater depth on individual areas or present the same material using a different format. UI PERFORMS UI PERFORMS is the umbrella term adopted to designate the Department s closed-loop system for promoting continuous improvement in UI operational performance. The goal of UI PERFORMS is to ensure that the system s ultimate customers UI beneficiaries and subject employers receive ever-increasing quality of services. Key elements of the enhanced system are a revised set of performance objectives developed in partnership with the States for which the Department and the States will be held accountable increased validation of data reported and revitalized performance planning and improvement processes. In 1996 UIS began efforts to revise and enhance the various components of this closed-loop system as part of the UI PERFORMS initiative. The Department realized it would take several years to implement all changes envisioned therefore it phased in changes to the various components as they were completed. Most initial efforts focused on implementing or changing the system s three principal performance measurement modules. These are the Tax Performance System TPS which assesses the timeliness completeness and accuracy of tax processing operations the Benefit Accuracy Measurement BAM program which assesses accuracy of benefit payments and eventually decisions to deny and Benefits Timeliness and Accuracy BTQ which embraces measurements of the timeliness and quality of benefit claims payment and appeals operations. The performance indicators in this report are drawn from those systems plus the report on Benefit Payment Control activities. To assess the state of performance and promote continuous improvement the two advisory groups which have developed and guided the implementation of the UI PERFORMS system identified over 50 key performance measures. They designated ten of the most important of these as Tier I measures and instructed the Department to establish uniform national criteria for them representing minimally acceptable performance. States performing below a criterion would be required to include a corrective action plan in their annual State Quality Service Plan. Persistent performance below a criterion could result in various actions by the Department including the withholding of administrative grants. Because these measures have national criteria the Tier I measures must be measured consistently and have comparable meanings in all States.INTRODUCTION 4 UI PERFORMS ANNUAL REPORT CY 1998 In the fall of 1998 the Department asked the UI system and its stakeholders to comment on nine of the original ten measures and the national criteria identifying minimally acceptable performance. See Unemployment Insurance Program Letter UIPL 4-99 and Federal Register Notice 63 FR 63544 November 20 1998 . The Department deferred seeking comment on the tenth measure timeliness of depositing tax contributions into the Clearing Account until some States could resolve measurement inconsistencies. In the spring of 1999 the Department promulgated the final Tier I measures and their associated criteria by UIPL and Federal Register Notice. Table 1 on page 5 lists the measures their criteria and when they become effective. This report includes every State s performance on all nine Tier I measures. For a variety of reasons the new measures and criteria become effective at various times between the date of issuance of the UIPL and FY 2005. The measures and criteria now used to implement the Secretary s Standards for Initial Claims timeliness and Lower Authority Appeals timeliness cannot be changed until the new UI PERFORMS regulation supersedes the regulations in which they are embodied. Some criteria are being delayed to give States time to raise performance which is now considerably below the criteria in many States or to work out measurement irregularities. The UIPL which implements the new UI PERFORMS Tier I measures also identifies the so-called Tier II performance measures. Although many Tier II measures cover dimensions of performance as significant as Tier I measures States may differ enough in these areas that the measures have varying meanings from one State to another. Thus the Department will issue no national criteria for these measures. Instead the States and the ETA Regional Offices will negotiate performance targets for those being emphasized in the current State Quality Service Plan SQSP . Many of the performance measures included in this report are Tier II measures. Appendix B lists the complete set of Tier II measures. This report includes State performance on about a third of the Tier II measures. THE MAIN UNEMPLOYMENT INSURANCE MEASUREMENT SYSTEMS Most of the UI performance measures use data from one of three measurement subsystems Benefits Timeliness and Quality Benefit Accuracy Measurement and Tax Performance System. These were all developed to give a fuller view of State performance and thus better to permit the Department to exercise its role as a partner in ensuring that claimants and employers receive high-quality UI services. The Department of Labor Employment and Training Administration ETA Unemployment Insurance Service UIS has the responsibility by law as mandated in Title III of the Social Security Act for assuring that State Employment Security Agencies SESAs operate an effective and efficient unemployment insurance program. VariousINTRODUCTION UI PERFORMS ANNUAL REPORT CY 1998 5 INTRODUCTION TABLE 1 Criterion TIER I MEASURES Present FY FY 2002 FY 2005 2 Ratio of average daily loanable balance in Clearing Account to Avg. daily Transfer to UT 1.75 1.0 6 UI PERFORMS ANNUAL REPORT CY 1998 provisions of Federal law require that certain UI activities be performed promptly and accurately. Section 303 a 1 of the Social Security Act requires as a condition of a State s receiving UI administrative grants s uch methods of administration. . .as are found by the Secretary of Labor to be reasonably calculated to insure full payment of unemployment compensation when due. The UI PERFORMS measures computed using data from the BTQ BAM TPS and other administrative data systems represent the Department s continuing effort to provide ever more accurate and useful information on the functioning of all UI program activities. These systems are designed and managed with certain considerations in mind primarily Uniformity. Performance data are a major vehicle for program oversight. Thus the Department tries to ensure that all States adhere to standard methodologies and definitions so that results are statistically valid comparable from one State to another where possible and present a consistent picture of State performance over time. State and Federal Responsibilities. The States have the primary responsibility not only for conducting UI operations but also for efficiently implementing and administering measurement systems. The Federal responsibility is to ensure data integrity and consistency through the establishment of definitions and procedures approve any changes in methodology establish monitoring procedures and operations review the samples of cases investigated by the States provide assistance and training to States provide standard formats for data release and evaluate results. The Federal responsibility also includes the analysis of data to diagnose problems with national implications or remedies and maintenance of a national database. The Federal partner provides technical assistance to States in case investigations statistical theory data analysis and use of applications software. Program Improvement Orientation. The major value of performance data is their usefulness in improving UI operations. They are designed to support State program improvement strategies and help States evaluate the effects of previous attempts to improve operations by identifying where and why errors occur and their extent. State staff are trained in data analysis for this purpose. Reported data frequently need to be supplemented by other information if program improvements are to be structured. For this reason the Department has encouraged States to undertake program improvement studies--analyses and or data gathering studies intended to lead to program improvement actions. The recent reductions in BAM sample sizes were intended to free resources for further studies and improvements.INTRODUCTION UI PERFORMS ANNUAL REPORT CY 1998 7 Benefit Accuracy Measurement System The UI Benefit Accuracy Measurement BAM program formerly Benefits Quality Control BQC became mandatory in the fifty States the District of Columbia and Puerto Rico on October 5 1987 for operation in calendar year CY 1988. This is the eleventh year for which calendar year data from the program have been published. BAM is a diagnostic tool used to identify payment errors and measure the effect of previously initiated corrective actions. BAM is based on random samples of UI payments. The sampling procedures are designed to produce samples that are representative of a State s universe of paid UI claims. Each sample represents one compensated week of benefits. Each case in the sample is thoroughly reviewed for compliance with the State s UI laws regulations policies and operating procedures. BAM s premise is that dollars overpaid and underpaid can be estimated by projecting the results from a State s BAM sample to its entire population of payments. The BAM program gathers information to assist States in developing program improvement plans to correct problems in their UI benefit payment systems and to enable them to measure the effects of implementing those plans. States also use this information in implementing policies to ensure accurate administration of their laws regulations and operating procedures. The Department has one overriding goal for BAM to ensure that the UI program operates with the highest degree of accuracy attainable within available administrative resources. The BAM methodology is a sound means for measuring the accuracy of State UI administration and thus BAM is an integral part of the Secretary s oversight system. It is the major vehicle by which the Department oversees the accuracy of State UI benefit payments. Readers are strongly cautioned that it may be misleading to compare one State 22s BAM overpayment and underpayment rates with those of other States. No two States written laws regulations or policies specifying eligibility conditions are identical and differences in these conditions influence the potential for error. States with stringent complex provisions will tend to have higher overpayment rates than those with simpler more straightforward provisions for example. Program Development. The basic concept of intensive investigations of small but representative samples of cases was first applied to UI in the late 1970s. A National Commission on Unemployment Compensation NCUC study in six metropolitan areas revealed that the true error rate of UI payments in the test sites was several times higher than that reported by the measurement systems then in place. One important conclusion was that field verifications must supplement desk reviews to accurately estimate the UI payment error rate. The Department applied the approach now called Random Audit RA at the State level and by 1984 46 States operated RA programs.INTRODUCTION 8 UI PERFORMS ANNUAL REPORT CY 1998 In the summer of 1983 an Interagency Benefit Payment Oversight Committee reviewed the findings from RA and other systems for measuring and correcting payment errors in the UI system and recommended that the Department establish a UI Quality Control program. After developmental work and policy review most States began implementing the Benefits Quality Control BQC program on a voluntary basis in April 1986. The BQC program was established by regulation on September 3 1987. In July 1993 following a period of pilot testing States were permitted to conduct certain portions of the field verifications by mail telephone and fax instead of in person. In 1996 the Department began implementing other changes to BAM recommended by the Performance Enhancement Workgroup PEWG . The program s name was changed to Benefit Accuracy Measurement from Benefits Quality Control and States no longer were required to release their annual error rates to the public media. On January 1 1997 allocated annual sample sizes were reduced to 360 in the ten smallest States and 480 in the rest and States were given the option of conducting all aspects of verifications by mail phone and fax. The Department also began designing a pilot test of the use of the BAM methodology to determine the accuracy of decisions denying eligibility. Program Scope. BAM covers the three largest permanently authorized unemployment compensation UC programs regular State UI including benefits paid on the basis of combining wages the federally-funded Unemployment Compensation for Federal Employees and Unemployment Compensation for Ex-service members. Together these programs accounted for 92.8 of benefit outlays in CY 1997. The BAM sample does not include UC benefits paid under Trade Adjustment Assistance Disaster Unemployment Assistance the interstate arrangement or any Federal extended benefits program. Although denied claims and appeals are not directly investigated the BAM universe includes approximately 86 of all decisions. BAM covers monetary separation and nonmonetary nonseparation issues which affect the claimant s eligibility for benefits but directly samples only those which the agency decided to pay. The BAM underpayment rate is based on payments which are less than the amount the claimant should have received. BAM underestimates the underpayment rate because erroneously denied claims are not identified. A successful 5-State pilot test of applying the BAM methodology to measuring denied claim accuracy including claims filed on an interstate basis concluded in September 1998. The Department intends to include some denial decisions in the BAM program in 2000. The quality including the accuracy of benefit appeal decisions is reviewed and assessed quarterly under the BTQ system. There is no plan to incorporate appeal decisions into BAM.INTRODUCTION UI PERFORMS ANNUAL REPORT CY 1998 9 CY 1998 Sample Size. The States received sufficient resources to investigate a total of 23 760 cases in CY 1998. Individual State sample sizes varied with the ten smallest States receiving resources to investigate a sample of 360 and the 42 larger States receiving resources to investigate a sample of 480 cases per year. Some States chose to draw larger samples and 26 353 cases were completed in CY 1998 an average of 507 cases per State. Data Collected. BAM investigators compile a data record on each case consisting of up to 116 required elements and any additional elements defined and collected at each State s discretion. Since all States have computerized records on weeks compensated many of the data elements can be transferred from the state s mainframe database directly to the BAM computer record at the time the case is selected for investigation. This both reduces coding time and minimizes coding and data entry errors. Most elements pertain directly to UI eligibility relating to the claimant 22s benefit history base period work monetary eligibility reason for separation ability to work availability for work and work search effort. Data on age sex and ethnic classification are gathered to verify the representativeness of the BAM samples. The data record concludes with elements related to error classification including type of error if any amount of error the responsible party the cause and the point of detection. Multiple errors can be detected in the course of one BAM case investigation and documented in the database. The Department provides each State with computer hardware and software to store retrieve and analyze its own BAM data. States also have received remote terminals printers and modems so that outstationed investigators can enter case information directly in the BAM computer record. Data Collection Methodology. The BAM investigator obtains information pertaining to the monetary separation and continuing eligibility issues for the payment selected and various claimant characteristics. This is done through in-person and telephone contacts with the claimant various employers and third parties such as labor unions and employment agencies identified by the claimant. This information is compared to agency records to determine its impact on the accuracy of the payment received by the claimant. The BAM investigation also determines whether decisions conformed to State law policy and procedures. Benefits Timeliness and Quality Development. The existing Benefits Timeliness and Quality BTQ measurement suite is a lineal descendent of the Quality Appraisal measures. These were initially developed in 1975 by a Federal-State task force. It developed a comprehensive system called the Performance Appraisal Package after considering all existing performance and promptness measures.INTRODUCTION 10 UI PERFORMS ANNUAL REPORT CY 1998 The Performance Appraisal consisted of three measurement systems A Performance Based Quality Control Program for Nonmonetary Adjudication known as QPI the Appeals Quality Package and portions of a State UI Self Appraisal. The results of the new appraisals were reviewed by the National Office together with States and Regional Offices and Desired Levels of Achievement DLAs were established for many of the activities reviewed. DLAs were first established for Fiscal Year 1978 and were revised along with the evaluation package which was renamed UI Quality Appraisal in 1979. The DLAs were used to supplement the Secretary s Standards to measure the quality of State operations. Secretary s Standards are mandated in two areas timeliness of processing lower authority appeals 20 CFR 650 and timeliness of intrastate and interstate first benefit payments 20 CFR Part 640 . The results of the UI Quality Appraisal of all major UI State program activities reviewed by Regional and National Offices were distributed to each State to be used in the State Annual Program and Budget Plan PBP . The data also were published in a UI Quality Appraisal annual report. This mode of presentation served more than one purpose. It indicated levels of performance absolutely and relative to other States and by giving performance relative to Secretary s Standards or DLAs it also served as the document of record for determining whether corrective actions plans had to be included in the annual Program Budget Plan submitted by each State. Because technological changes in SESA operations had made new systems of oversight both possible and necessary the Department of Labor DOL initiated the Performance Measurement Review PMR project in 1988 to review and improve the Quality Appraisal measures. The QA process had not been subjected to in-depth review since the mid-1970 s. Increasing use of automated and electronic systems and other operational changes had transformed the delivery of UI services to the public. PMR was designed and completed in three phases. The first phase consisted of the analysis of existing benefits time lapse and quality measures to determine their legislative basis and to identify gaps or overlaps in measurement areas the development of new or revised measures and the design for a field test of selected measures. State and Federal UI representatives carefully defined time lapse measures and quality measures covering benefit payments nonmonetary determinations and lower and higher authority appeals. In the second phase of the project six States conducted a 15-month field test of reporting data for the time lapse and quality measures. The evaluation showed that the new measures and the software developed for analysis of results could yield meaningful and statistically valid information in a cost-effective manner. The third phase involved nationwide implementation of the new benefits time lapse and quality measures as a part of the new closed-loop management system UI PERFORMS which was INTRODUCTION UI PERFORMS ANNUAL REPORT CY 1998 11 implemented in UI in 1996. The nonmonetary promptness measure implemented using the detection date of an issue on a claim as the starting point was not field tested but was included for implementation at the recommendation of the State-Federal Performance Enhancement Work Group after completion of the field test. The new measures were embodied in a new 9050 series of reports. These new reports required programming changes in every State to allow reporting of all the measures with their new definitions and new intervals. State implementation of BTQ began with the quality reviews of nonmonetary determinations and lower authority appeals. After creating the universes for sampling they drew the first samples in October 1996 for the quarter ending September 30 1996. In January 1997 States began collecting the data from which the timeliness measures are calculated. Changes in Reporting for Timeliness. The new timeliness measures incorporate changes designed to improve performance measurement in several ways. Except for the implementation time lapse measurements for nonmonetary determinations and lower authority appeals which are derived from the quality review instruments all time lapse measures are based on universe data from automated records instead of samples. They measure the performance of a wider universe of UI activity than before. They now include timeliness of continued weeks paid the age of pending appeals cases and different measures for calculating the timeliness of nonmonetary adjudications. All of the new timeliness measures call for reporting of extended intervals to allow analysis of the distribution of benefit activities. SESAs will be able to use the new range of data for internal program assessment and to monitor their continuous performance improvement programs. Changes in Quality Assessment. Measures based on samples are used to track the quality of SESA nonmonetary determinations and lower authority appeals. The BTQ system made the following changes designed to improve overall assessment The samples are drawn by computer from the time lapse universes of nonmonetary determinations and lower authority appeals ensuring that the sampling process is completely random. The universe of determinations includes all issues with the potential to affect the claimant s present or future benefit eligibility not just the major categories.INTRODUCTION 12 UI PERFORMS ANNUAL REPORT CY 1998 The review instrument for assessing the quality of nonmonetary determinations was revised to give additional weight to the quality of the written determination. The instrument used to evaluate lower authority appeals was modified little and so scores will closely resemble those reported through the QA process. The new database for the quality scores is a micro database enabling analysis of individual cases and individual quality elements. Nonmonetary adjudications are subjected to a tripartite review each quarter. In one review each year two State reviewers and one Federal reviewer must be included to minimize subjectivity and improve consistency. The State automated system furnishes information about the records selected for review including the date of the nonmonetary determination the program and the issue. The quality reviewer adds further information during the review process including scores for quality criteria and the date that the result of the nonmonetary determination or appeal decision was applied to the claim. Completed review data is entered into the UI automated data base which generates scores for individual records and overall scores for quarterly State performance. State sample sizes for nonmonetary determinations quality reviews are based on their nonmonetary activity levels reported in the preceding calendar quarter. States reporting fewer than 100 000 determinations draw quality samples of 60 each quarter for others samples are 100 each quarter. Benefit Payment Control The PMR initiative was originally intended to review Benefit Payment Control BPC measures but they were deferred in Phase I. In 1996 a Federal-State workgroup developed 10 measures which were field-tested in three States. In 1998 the UIS circulated two of the tested measures for comment to the UI system but neither received strong support. Until revised measures are implemented the Department will continue to report the BPC measures for which the Quality Appraisal system specified DLAs. These are the proportions of both fraud and nonfraud overpayments established in the current period which the agency collected.INTRODUCTION UI PERFORMS ANNUAL REPORT CY 1998 13 Tax Peformance System Development. The Department developed the Tax Performance System TPS to assist in exercising its general oversight responsibilities toward the UI program and to help meet its responsibility to protect and maintain the soundness of the Unemployment Trust Fund. At the time the Department began the development of the Benefits Quality Control BQC program in 1983 tax oversight consisted principally of review of data reported on the ETA 581 Contribution Operations report and periodic program reviews and reviews of Trust Fund operations. The annual Quality Appraisal Results included indicators for which DLAs had been set Status Determinations Promptness Field Audit Penetration Report Delinquency Collections Promptness Promptness of Deposit to the Clearing Account and two Trust Fund deposit transfer timeliness measures. There was also a measure of field audit performance with no DLA. The long-term Quality Control program design envisioned a tax component. In 1988 a Revenue Quality Control RQC Task Force comprising a small Federal staff assisted by State tax specialists was established to design a quality control program for tax operations. In 1990 the basic system called Core RQC was pretested in eight States. In the next two years eight other States formally pilot tested the RQC approach. In 1993 49 States began implementing the RQC design voluntarily. Mandatory implementation began in 1995 with changes to the form ETA 581 to obtain data needed for the new Computed Measures. All States implemented all aspects of RQC in January 1996. RQC was later renamed the Tax Performance System. Methodology. The TPS approach divides tax operation into major functional components. For each function it specifies key performance objectives based on three basic dimensions of quality timeliness accuracy and completeness. There are performance indicators to measure the attainment of each objective. Measures and review techniques were selected to emphasize quality cost-effectiveness and reliance on data obtained as a by-product of ongoing program operations. Because TPS was designed to provide information which tax units can use directly to guide program improvement it also seeks to gather and disseminate information on best practices in addition to methods for identifying weaknesses. The complete TPS package has three assessment components 1 for timeliness and completeness Computed Measures 2 for accuracy Program Reviews and 3 to identify best practices Methods Surveys.INTRODUCTION 14 UI PERFORMS ANNUAL REPORT CY 1998 Table 2 shows the methodologies used to review the various tax functions. The combination of Computed Measures System Reviews Acceptance Samples and Methods Surveys is shown in detail to present a well-rounded assessment of each function. Timeliness and Completeness. Most of the information on timeliness and completeness of UI tax functions were taken from program data obtained from the key tax report ETA 581. These indices are termed Computed Measures . The ETA 581 report was revised to ensure that States collected the data for calculating the computed measures. Accuracy. The Benefits Quality Control model for measuring accuracy reviewing large samples of end products was found to be expensive and difficult to apply in the tax environment. Instead a two-step methodology based on financial and program audits was developed which TPS terms Program Review.INTRODUCTION TABLE 2 REVIEW METHODOLOGIES TAX FUNCTION COMPUTED PROGRAM REVIEW METHODS MEASURES Sys Rev Sampling SURVEY STATUS DETERMINATIONooo CASHIERINGo REPORT DELINQUENCYooo COLLECTIONSooo FIELD AUDITooo ACCOUNT MAINTENANCEo UI PERFORMS ANNUAL REPORT CY 1998 15 Systems Review. Staff first review each tax function thoroughly to ensure that all internal controls are in place. Unless a problem is indicated or a program change has been initiated these reviews only take place once every four years. Acceptance Sample. To ensure that the internal controls are operating as intended to produce timely and accurate outputs every year a sample of completed work is examined. The reviewer extracts a small Acceptance Sample of sixty cases of each tax functions output and examines it for accuracy. Failure of three or more cases out of the sample will cause the entire sample to fail leading to the conclusion that there is not reasonable assurance the function is operating with an acceptable level of accuracy. The combination of a thorough front-end review and a small acceptance sample efficiently establishes a reasonable assurance of accuracy directly identifies any areas of program weakness and immediately indicates where program improvements are needed. If there is a need to know the actual level of a particular tax function s problem the Acceptance Sample can be readily expanded into a much larger Estimation Sample. Best Practices. To identify best practices in several tax functions TPS has designed Methods Surveys. States are required to complete these every four years. Plans are underway to compile and distribute information on best practices to States and Regions. This Tax Performance System section of the UI PERFORMS Annual Report for CY 1998 presents only data from the Computed Measures and Acceptance Samples because the System Reviews examination of State internal controls contains too much detail to present in a brief format without distortion. In addition Systems Reviews are intended largely to guide State program and Regional staff. Data from Methods Surveys will be compiled and analyzed later as the necessary programming is delayed because of year 2000 priorities. However the combination of Computed Measures and Acceptance Sample results provides a concise overview of the quality of State tax operations.INTRODUCTION 16 UI PERFORMS ANNUAL REPORT CY 1998 UI PERFORMS ANNUAL REPORT CY 1998 17 NATIONAL REPORT T his chapter is divided into three main sections. The first section presents a brief overview of the recent economic conditions and the resultant movement in certain UI tax and benefit activities. The second shows the movement of major benefit payment activities and then reviews the national pattern of selected key benefit payment performance indicators. The third section approaches tax activities in the same way. ECONOMIC ACTIVITY AND MAJOR PROGRAM ACTIVITIES The labor market in 1998 achieved levels of tightness not seen for some three decades as the total unemployment rate fell to an average of 4.5 and the insured unemployment rate IUR to 1.6 . The total unemployment rate has been declining steadily since the most recent recession high of 7.5 in 1992. The movement in the IUR which peaked in 1991 has been less pronounced. The peak in the IUR coincides with the peak in benefit payments in 1991 at nearly 25 billion. Benefit payments have since fallen to about 19 billion in 1998. Contributions on the other hand reached their 10-year low in 1991 at about 14 billion and rose to a high of over 22 billion in 1994 and 1995 before dropping to under 20 billion in 1998. ECONOMIC CONDITIONS CYs 1989 - 1998 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 0 2 4 6 8 5 10 15 20 25 Billions Total Unemployment Rate Insured Unemployment Rate UI Contributions UI Benefits 18 UI PERFORMS ANNUAL REPORT CY 1998 END OF YEAR TRUST FUND BALANCES As of December 31 1998 EUCA 14 889 507 529 20.7 RR 84 362 059 0.1 State 47 975 294 310 66.6 FECA 258 471 154 0.4 FUA 7 445 466 916 10.3 ESAA 1 366 458 149 1.9 December 31 trust fund balances have risen steadily since their decade low in 1992 as States took advantage of improving conditions to replenish their funds. On December 31 1998 balances in the UI trust fund reached 72 Billion. Of this State accounts constituted two thirds and the Extended Unemployment Compensation Account EUCA one fifth.NATIONAL REPORT END OF YEAR TRUST FUND BALANCE TOTAL CYs 1989 - 1998 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 CALENDAR YEAR 0 20 40 60 80 Billions UI PERFORMS ANNUAL REPORT CY 1998 19 The cost of administering the UI program is expressed as cents per dollar of benefits paid or of taxes collected. Tax activity tends to vary little over the business cycle and hence the cost is quite stable. Benefit payment levels fluctuate much more widely over the cycle than the funds States receive to administer them causing the benefit cost to vary inversely with the economic cycle. BENEFIT PAYMENT ACTIVITY In 1998 unemployment insurance offices handled approximately 11 million new initial claims under the regular State UI UCFE and UCX programs. Approximately 4 million claimants were determined to be ineligible for monetary or separation reasons or found new jobs before filing a first week claimed so that ultimately about 7 million claimants actually received a first payment. This compares with the 14 million new initial claims filed and 9 million first payments made in the recession year 1991. Additional initial claims over the same period track first payments closely because they represent occasions when claimants benefit payment series were broken by intervening spells of employment. Each additional initial claim filed to resume benefit payments requires the agency to review the reason for separation but not the monetary eligibility and may lead to the identification and adjudication of a separation issue. ADMINISTRATIVE COST PER 1 PAID CYs 1991 - 1998 1991 1992 1993 1994 1995 1996 1997 1998 0 1 2 3 4 5 6 7 8Cents Tax Admin Cost Benefits Admin Cost NATIONAL REPORT 20 UI PERFORMS ANNUAL REPORT CY 1998 CLAIMS ACTIVITY CYs 1989 - 1998 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 0 5 10 15Millions 100 120 140 160 Millions Additional Initial Claims First Payments New Initial Claims Continued Weeks Paid right axis More striking than the movement in initial claims has been the path of continued weeks claimed. Continued weeks claims depend both on the number of first payments and on the average number of claims filed per benefit year also called the average duration. Economic conditions drive both components of weeks claimed. After reaching a high of 160 million weeks during 1991 the number has fallen sharply to about 105 million in 1998. The great majority of claims filed and payments made in any year are intrastate made under the regular State UI program. Table 3 indicates the relative magnitudes of both first payment and continued weeks paid by program in 1998. Overall interstate claims State UCFE and UCX constitute only about 3 of all first payments and about 4 of continued weeks paid. The regular State UI first payments are about 98.7 of the total UCFE 0.7 and UCX the remaining 0.6 . About one eighth of first payments and one twelfth of continued payments were made for partial and part-total weeks claimed. These shares differ little from one year to the next.NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 21 TABLE 3 FIRST PAYMENTS WORKLOAD CONTINUED WEEKS PAID WORKLOAD FULL PARTIAL TOTAL FULL PARTIAL TOTAL INTERSTATE 208 564 12 557 221 121 3 592 109 187 502 3 779 611 - STATE UI 203 625 12 366 215 991 3 476 066 179 883 3 655 949 - UCFE 3 748 123 3 871 68 436 4 361 72 797 - UCX 1 191 68 1 259 47 607 3 258 50 865 INTRASTATE 6 048 157 882 690 6 930 847 81 399 198 7 386 244 88 785 442 - STATE UI 5 964 276 877 237 6 841 513 80 066 492 7 289 670 87 356 162 - UCFE 41 760 3 159 44 919 735 249 55 961 791 210 - UCX 42 121 2 294 44 415 597 457 40 613 638 070 TOTALS 6 256 721 895 247 7 151 968 84 991 307 7 573 746 92 565 053 NATIONAL REPORT Although separation and nonseparation determinations both follow economic conditions the relationship to their underlying claims series is not constant. Separation determinations are driven by the combination of new and additional initial claims. Although those claims have fallen since 1995 the number of separation issues adjudicated was actually higher in 1998 than in 1995. The reason is probably to be found in the fact that in good economic times clean lack- of-work claims are a smaller proportion of total claims than in recessions. The same general pattern may be seen for nonseparation determinations which depend on the number of weeks claimed. Nonseparation determinations declined along with continued weeks claimed from 1991 to 1994 but rose until they hit a peak of over 4.5 million in 1997 despite the continued declines in weeks claimed. SEPARATION DETERMINATIONS AND DENIALS CYs 1989 - 1998 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 0 1 2 3 4 Millions Separations Denials 22 UI PERFORMS ANNUAL REPORT CY 1998 APPEALS ACTIVITY Number of Single and Multi-Claimant Appeals Filed CYs 1989 - 1998 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 0 200 400 600 800 1000 1200 Thousands Lower Authority Appeals Higher Authority Appeals NONSEPARATION DETERMINATIONS ACTIVITY CYs 1989 - 1998 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 0 1 2 3 4 5 Millions Nonseparations Denials Buoyant economic times give claimants greater opportunities to work while claiming benefits giving rise to a greater proportion of claims with nonseparation issues. Most appeals are filed by claimants upon receiving a denial for either separation or nonseparation reasons. Slightly over half of all nonmonetary determinations result in a denial. In 1998 about 4.2 million nonmonetary determinations 55 of the total were denied. About one in four in 1998 23 went to a first level appeal and of those about 18 went to a higher-authority appeal. Since 1991 the number of lower-authority appeals filed has remained quite constant about one million a year with only a slight increase to 1.1 million in the recession year 1992 and a slight drop to 950 000 in 1998. Higher authority appeals have displayed a gentle downturn since their peak in 1993.NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 23 BENEFIT PAYMENT PERFORMANCE First Payment Timeliness One of the UI system s flagship measures is first payment time lapse. Criteria set on a measure of the timeliness of full weeks of unemployment only have been set to implement Secretary 22s Standards for first payments made within 14 21 days and 35 days for both intrastate and interstate payments since 1978. At the 14 21 day level aggregate timeliness performance reached its peak in 1995 and has drifted down slightly since for intrastate payments while interstate performance has trended upward. The charts show that the aggregate performance can be a misleading indicator of the number of States failing to meet the Secretary s criteria. The number of states missing the criteria fluctuates much more widely than the aggregate.NATIONAL REPORT FIRST PAYMENT TIMELINESS 14 21 Days Full Weeks National Aggregate 1994 1995 1996 1997 1998 40 50 60 70 80 90 100 Intrastate Interstate Inter Criterion 70 Intra Criterion 87 6 S tates F ailed 14 S tates F ailed 4 S tates F ailed 6 S tates F ailed 4 States F ailed 6 States F ailed 5 S tates F ailed 11 S tates F ailed 8 S tates F ailed 4 S tates F ailed 24 UI PERFORMS ANNUAL REPORT CY 1998 For 35-day performance the overall pattern is the same with intrastate performance trending down slightly since 1995 intrastate performance jumped up from 1994 to 1995 and has been flat since. At both levels aggregate performance is comfortably above the criteria. In July 1999 the Department issued the new the UI PERFORMS performance criteria see introduction for the criteria and their effective dates . New 14 21-day and 35-day criteria based on a combined measure will replace the old criteria illustrated above when the new UI PERFORMS regulation becomes effective. The new measure will combine all first payments for partial as well as full weeks intrastate and interstate payments and payments made under the UCFE and UCX programs as well as State UI. The next two charts show 1998 performance under this combined measure and illustrate the performance of the combined measures s various components other than the dominant intrastate full weeks State UI element.NATIONAL REPORT FIRST PAYMENT TIMELINESS 35 Days Full Weeks National Aggregate 1994 1995 1996 1997 1998 60 70 80 90 100 Intrastate Interstate Inter Criterion 78 Intra Criterion 93 2 S tates F ailed 1 S tate F ailed 3 S tates F ailed 1 S tate F ailed 1 S tate F ailed 1 S tate Failed 2 S tates F ailed 0 S tates F ailed 1 S tate F ailed 2 S tates F ailed UI PERFORMS ANNUAL REPORT CY 1998 25 FIRST PAYMENT TIMELINESS CY 1998 - 14 21 Days Combined Partials Interstate UCFE UCX 20 40 60 80 100 Low Performance National Aggregate High Performance In 1998 aggregate performance under the combined measure was about 5 percentage points below the Secretary s Standard measure at 14 21 days pulled down by all its new components. However the differences are virtually nil at 35 days. FIRST PAYMENT TIMELINESS CY 1998 - 35 Days Combined Partials Inter UCFE UCX 60 70 80 90 100 Low Performance National Aggregate High Performance NATIONAL REPORT 26 UI PERFORMS ANNUAL REPORT CY 1998 Time lapse performance is highly seasonal. Performance at the 14 21-day level tends to be lowest in the first and third calendar quarters and highest in the second quarter for most components. The second and third quarters tend to be lowest at 35 days. FIRST PAYMENT TIMELINESS 1997-1998 Trend 14 21 Days Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1997 1998 75 80 85 90 95 100 Interstate UCFE Partials UCX Combined FIRST PAYMENT TIMELINESS 1997-1998 Trend 35 Days Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1997 1998 90 92 94 96 98 100 Interstate UCFE Partials UCX Combined NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 27 CONTINUED PAYMENT TIMELINESS All Partial Weeks - CY 1997 and CY 1998 7 Days 14 Days 21 Days 28 Days 40 50 60 70 80 90 100 CY 1997 CY 1998 CONTINUED PAYMENT TIMELINESS All Weeks - CY 1998 7 Days 14 Days 21 Days 28 Days 20 40 60 80 100 Low Performance National Aggregate High Performance Continued Weeks Timeliness Overall States paid over 60 of continued claims within 7 days in 1998 and over 90 within two weeks. Average performance at 7 and 14 days for partial weeks has run about 5 percentage points below the aggregate for the last two years.NATIONAL REPORT 28 UI PERFORMS ANNUAL REPORT CY 1998 CONTINUED PAYMENT TIMELINESS Intrastate - 14 Days Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1997 1998 0 20 40 60 80 100 Low Performance National Aggregate High Performance CONTINUED PAYMENT TIMELINESS Interstate - 14 Days Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1997 1998 0 20 40 60 80 100 Low Performance National Aggregate High Performance In contrast to first payment time lapse continued weeks payment time lapse has virtually no seasonality. Time lapse performance for both intrastate and interstate payments exhibited a gentle upward trend throughout all the quarters of 1997 and 1998 due apparently to improvements in performance among the worst-performing States.NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 29 Nonmonetary Determinations Timeliness The new UI PERFORMS system includes separate national criteria for aggregates of nonmonetary decision time lapse. There are separate criteria for the timeliness of separation and nonseparation determinations also called adjudications measured from the date an issue was detected to the date of the decision. In both cases the measures include nonmons detected on State UCFE and UCX claims both intrastate and interstate. Aggregate separation performance--the percent of separation determinations made within 21 days of the date the State detected an issue--lay below the 80 criterion which will go into effect in FY 2002. Aggregate performance was worse during 1998 than 1997 and has trended down each quarters since its peak in 1997 2. It does appear that performance in the worst state is improving however. NONMONETARY DETERMINATIONS TIMELINESS Separations - 21 Days Detection Date to Determination Date Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1997 1998 0 20 40 60 80 100 Low Performance National Aggregate High Performance FY 2002 Criterion - 80 NONMONETARY DETERMINATIONS TIMELINESS Interstate Separations - 21 Days Detection Date to Determination Date Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1997 1998 0 20 40 60 80 100 Low Performance National Aggregate High Performance NATIONAL REPORT 30 UI PERFORMS ANNUAL REPORT CY 1998 Aggregate performance on the claim interstate component--interstate performance is traditionally lower than intrastate for most measures--is quite similar to the criterioned aggregate measure except for the worst-performing State where it is noticeably lower than the aggregate. There is no obvious seasonal pattern to nonmonetary time lapse. For nonseparation determinations aggregate performance has run about 10 percentage points below the 80 within 14-day criterion throughout both 1997 and 1998. Like separation time lapse it has also worsened slightly during 1998. There is about a 60-point difference in performance between the best- and worst-performing State. As with separations the performance on interstate nonseparation determinations has declined slightly from 1997 to 1998 and lies slightly below the aggregate measure. NONMONETARY DETERMINATIONS TIMELINESS Nonseparations - 14 Days Detection Date to Determination Date Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1997 1998 0 20 40 60 80 100 Low Performance National Aggregate High Performance FY 2002 Criterion - 80 NONMONETARY DETERMINATIONS TIMELINESS Interstate Nonseparations - 14 Days Detection Date to Determination Date Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1997 1998 0 20 40 60 80 100 Low Performance National Aggregate High Performance NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 31 The adjacent chart shows the pattern of decision time lapse for issuing both kinds of determinations at different intervals in 1998. Nearly half of nonseparation issues were decided within the first week after detection versus only 15 of separations nearly all separations require obtaining information from employers . The percentage of nonseparation determinations exceeded those for separations at the 14-day interval the nonsep criterion interval and 21-day interval the separation criterion interval . At 28 days and longer States had issued a higher percentage of separations than nonseparation. By 35 days they have made more than 90 of both kinds of determinations. States reported that they detected separation issues much earlier than nonseparation issues in 1998. Over 90 of separation issues were detected within 21 days whereas by 42 days they had detected less than 85 of nonseparation issues. NONMONETARY DETERMINATIONS TIMELINESS CY 1998 Detection Date to Determination Date 7 Days 14 Days 21 Days 28 Days 35 Days 42 Days 0 20 40 60 80 100 Nonseparations Separations NATIONAL REPORT NONMONETARY DETERMINATIONS TIMELINESS CY 1998 Week Ending Date to Detection Date 7 Days 14 Days 21 Days 28 Days 35 Days 42 Days 40 50 60 70 80 90 100 Nonseparations Separations 32 UI PERFORMS ANNUAL REPORT CY 1998 Appeals Timeliness Appeals performance is one of the most cyclically sensitive UI activities and thus has benefited from the decline in unemployment rates. However the improvement has been reflected much more in the number of States passing the criteria than in the aggregate performance. Throughout the past five years the aggregate percentage of appeals decided within 30 days rose from 68 in 1994 to about 71 in both 1995 and 1996 but has since dropped to under 70 again. The percentage of appeals decided within 45 days followed the same pattern so that both series show no trend. The number of States passing the Secretary s criteria shows a down trend more in keeping with the improvement in economic conditions. LOWER AUTHORITY APPEALS TIMELINESS CYs 1994 - 1998 1994 1995 1996 1997 1998 50 60 70 80 90 100 of Appeals Decided within 30 Days 30-Day Criterion 60 of Appeals Decided within 45 Days 45-Day Criterion 80 LOWER AUTHORITY APPEALS TIMELINESS Number of States Failing to Meet Criterion 1994 1995 1996 1997 1998 0 2 4 6 8 10 12 14 30 Day Criterion 45 Day Criterion NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 33 The past five years have also shown regular improvement in Higher Authority time lapse. The rise in aggregate time lapse has been accompanied by regular declines in the number of States that would have failed to meet the new Tier I criteria established in 1999. HIGHER AUTHORITY APPEALS TIMELINESS CYs 1994-1998 1994 1995 1996 1997 1998 40 50 60 70 80 90 100 of Appeals Decided within 45 Days 45 Day Criterion of Appeals Decided within 75 Days 75 Day Criterion HIGHER AUTHORITY APPEALS TIMELINESS Number of States Failing to Meet Criterion 1994 1995 1996 1997 1998 0 5 10 15 20 45 Day Criterion 75 Day Criterion NATIONAL REPORT 34 UI PERFORMS ANNUAL REPORT CY 1998 LOWER AUTHORITY APPEALS CASE AGING Age of Appeals Pending at End of Calendar Year 25 Days 25-40 Days41-90 Days 91-120 Days121-180 Days 181-360 Days 360 Days 0 10 20 30 40 50 60 CY 1997 CY 1998 HIGHER AUTHORITY APPEALS CASE AGING Age of Appeals Pending at End of Calendar Year 40 Days 40-70 Days71-120 Days 121-180 Days181-360 Days 360 Days 0 10 20 30 40 50 60 CY 1997 CY 1998 Supplementing the measures of how quickly States decide appeals is the age of undecided or pending appeals at the end of the year. The chart below shows that at the end of 1998 57 of all undecided Lower Authority appeals had been filed less than 25 days ago and hence were still likely to be decided within the first time lapse interval of 30 days . Further this was an improvement over the 53 less than 25 days old at the end of 1997. The percentages of very old 91 days undecided appeals also declined slightly between 1997 and 1998. The pattern is different for Higher Authority Appeals the shares of appeals still able to meet time lapse 40 and 40- 70 days rose slightly from 1997 to 1998 with corresponding increases in the shares at all longer age categories except for the last one of 360 days. UI PERFORMS ANNUAL REPORT CY 1998 35 Nonmonetary Determinations Quality The chart below shows that nonmon quality improved considerably between 1997 and 1998. The percentage of cases with passing quality scores greater than 80 points jumped from about 29 to nearly 40 . The percentage of States that would have passed the new Tier I criterion--75 or more of their cases have scores of over 80 points--trended upward since the first quality samples were drawn and evaluated for the third quarter of 1996. NONMONETARY DETERMINATION QUALITY Percent of States Passing Nonmonetary Determination Quality Quarter Ending 9 96 to Quarter Ending 12 98 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1996 1997 1998 10 20 30 40 50 NATIONAL REPORT NONMONETARY DETERMINATION QUALITY DISTRIBUTION OF WEIGHTED SCORES CY 1997 and CY 1998 2 43 93 55 4 35 82 79 0-24.99 25-49.99 50-74.99 75-100 W eighted S cores Number of Quarterly Weighted Scores CY 1997 CY 1998 36 UI PERFORMS ANNUAL REPORT CY 1998 Lower Authority Appeals Quality UI PERFORMS established a new Tier I performance criterion for appeals quality 80 percent of appeals must pass with at least 85 of potential points. The scores of the due process subset of rating elements are also tabulated. For a case to pass the due process evaluation every element must be scored satisfactory. The lower chart shows the number of number of States quarterly samples in 1997 and 1998 grouped by the percentages of cases failing due process. In 1997 there were both more quarters with 10 or fewer failing cases 111 and more than 30 16 than in 1998 107 and 11 respectively . LOWER AUTHORITY APPEALS Percent of States Passing Quality Quarter Ending 9 96 to Quarter Ending 12 98 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1996 1997 1998 60 70 80 90 100 PERCENT OF LOWER AUTHORITY APPEALS FAILING DUE PROCESS CY 1997 and CY 1998 111 59 2 9 2 1 2 1 1 0107 61 29 4 1 5 0 0 0 1 0-10 10.01-20 20.01-30 30.01-40 40.01-50 50.01-60 60.01-70 70.01-80 80.01-90 90.01-100 Number of Calendar Quarters CY 1997 CY 1998 NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 37 Benefit Accuracy Measurement Error Rates In CY 1998 the weighted BAM overpayment rate was 8.5 and the underpayment rate was 0.9 of benefits paid. Chart 35 illustrates that when first reported for 1988 the rate exceeded 10 it declined regularly to 7.5 in 1991 and since then it has stayed in the narrow range of 8 to 8.8 . Underpayments have been approximately 0.9 of benefits every year. Dollars overpaid have been approximately 1.6 billion each year since 1995. In 1998 four states reported overpayment rates of 3 or less and three over 18 . BENEFIT ACCURACY MEASUREMENT National Estimates CY 1988 to CY 1998 1988 19891990 19911992 19931994 19951996 19971998 0 2 4 6 8 10 12 0.0B 0.5B 1.0B 1.5B 2.0B 2.5B 3.0B Underpayment Rate Overpayment Rate Dollars Overpaid DISTRIBUTION OF BAM OVERPAYMENT RATES CY 1998 41213 10 7 3 12 0.1-3.0 3.1-6.06.1-9.0 9.1-12.012.1-15.0 15.1-18.018.1-21.0 21.1-24.0 OVERPAYMENT RATE 0 3 6 9 12 15 NUMBER OF STATES NATIONAL REPORT 38 UI PERFORMS ANNUAL REPORT CY 1998 BAM OVERPAYMENTS BY CAUSE As a Percent of Dollars Paid 1993 1994 1995 1996 1997 1998 0 2 4 6 8 10 BYE BPW Separations WS Elig-Non WS Other Issues The largest cause of dollars overpaid in 1998 was Benefit Year Earnings violations--failing to report all or part of moneys earned while claiming benefits during the key week--followed by separations violations and then work search. The same pattern prevailed in 1997. Claimant errors were responsible for about 60 of overpayment errors with claimants and the agency jointly responsible for another fifth. BAM OVERPAYMENT RATES BY RESPONSIBILITY As a Percent of Dollars Paid 1993 1994 1995 1996 1997 1998 0 2 4 6 8 10 Claimant Only Employer Only Agency Only All Others NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 39 BENEFIT PAYMENT CONTROL Nonfraud Recovery Rates 1994 1995 1996 1997 1998 0 50 100 150 200 Low Performance National Aggregate High Performance BENEFIT PAYMENT CONTROL Fraud Recovery Rates 1994 1995 1996 1997 1998 0 50 100 150 200 250 300 Low Performance National Aggregate High Performance Benefit Payment Control Recovery Performance States reported that they recovered approximately 50 of the fraud overpayments they established in 1998 and about 55 of the nonfraud overpayments established. Although the aggregate recovery rate has been quite steady since 1994 the rate of the lowest- performing state has improved considerably for both fraud and nonfraud cases and has risen steadily each year for nonfraud overpayments.NATIONAL REPORT 40 UI PERFORMS ANNUAL REPORT CY 1998 TAX PROGRAM ACTIVITY AND PERFORMANCE The number of subject employers has grown fairly steadily at a rate of about 1.5 a year since 1989 to a total of 6.4 million in 1998. Of these about 6.3 million or 98 were contributory. The slow steady annual growth conceals considerable turnover. Measured by status determination activity turnover is quite high. Each year since 1994 new accounts and inactivations terminations each amounted to about 13 of liable employers and successorships close to 3 . NUMBER OF SUBJECT EMPLOYERS CYs 1989 - 1998 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 0 1 2 3 4 5 6 7 Millions Contributory Employers Reimbursing Employers TURNOVER IN EMPLOYER POPULATION Status Determinations SDs as of Subject Employers CYs 1995 - 1998 1995 1996 1997 1998 0 3 6 9 12 15 Successor SDs New SDs Inactivations NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 41 1996 1997 1998 0 20 40 60 80 100 New SDs within 90 Days New SDs within 180 Days Successor SDs within 90 Days Successor SDs within 180 Days FY 2000 90 Day Criterion FY 2000 180 Day Criterion TIMELINESS OF STATUS DETERMINATIONS CYs 1996 - 1998 Status Determinations State performance on both new and successor status determinations has remained quite stable since 1996. Nationally they make nearly 80 of new determinations within 90 days well above the new criterion of 60 and about 90 within 180 days also well over the new 180-day criterion. Successor timeliness is slower but has improved each year. However five States would have failed to meet the 60-day criterion and three the 180- day mark in 1998 while two out of five States made all new determinations within 180 days. TIMELINESS OF STATUS DETERMINATIONS New Employers - CY 1998 14 31724 3 001129 21 0-49 50-59 60-69 70-79 80-89 90-100 Percent of Status Determinations Number of States 90 Day Timeliness 180 Day Timeliness NATIONAL REPORT 42 UI PERFORMS ANNUAL REPORT CY 1998 ACCURACY OF POSTINGS Percent of States Passing New Employer Successor Employer Inactivations 0 20 40 60 80 100 CY 1996 CY 1997 CY 1998 States have not improved the accuracy of their status determinations since 1996. The number of States passing the new and successor acceptance samples has been flat at about 50 and 58 respectively while the number passing for terminations inactivations has declined each year. Because the recently-announced Tier I criterion for the New Determinations accuracy is based on six allowable failures out of 60 instead of the present two performance against that criterion would have been better than the figure shows. The same pattern of declining accuracy holds for the posting of status findings. ACCURACY OF STATUS DETERMINATIONS Percent of States Passing New Employer Successor Employer Inactivations 0 20 40 60 80 100 CY 1996 CY 1997 CY 1998 NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 43 Report Delinquency State receive more reports on time and secure or resolve more delinquent reports from contributory employers than from reimbursing. Over the last three years there has been no noticeable pattern of improvement or decline in average timely reporting among contributory employers although the performance of the best State has improved and that of the worst- performing State has worsened.NATIONAL REPORT REPORTS FILED TIMELY Contributory Employers CYs 1996 - 1998 CY 1996 CY 1997 CY 1998 20 40 60 80 100 120 Low Performance National Aggregate High Performance REPORT DELINQUENCY ACTIVITY CY 1998 Contributory Employers Reimbursing Employers 70 75 80 85 90 95 100 Filed Timely Secured Resolved 44 UI PERFORMS ANNUAL REPORT CY 1998 The number of States passing the acceptance sample for quality in delinquent reports operations improved from 1996 to 1997 and has held its level in 1998. Collections Just as with reporting contributory employers are considerably more likely 92 to 81 to pay due amounts on time than reimbursing. RESOLUTION OF REPORT DELINQUENCIES Percent of States Passing CY 1996 CY 1997 CY 1998 0 20 40 60 80 100 Passing Failing COLLECTION ACTIVITITES CY 1998 92.0 80.6 8.1 19.4 1.3 1.2 2.2 4.6 Contributory Employers Reimbursing Employers Amounts Paid Timely Turnover Ratio Amounts Unpaid Amounts Uncollectible Doubtful NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 45 COLLECTION OF TAXES DUE Percent of States Passing CY 1996 CY 1997 CY 1998 0 20 40 60 80 100 Passing Failing Although the rates of turnover of delinquent amounts are about the same States write off or declare doubtful about twice the proportions of unpaid amounts for reimbursing employers as for contributory. The proportion of total contributory employers taxes due paid timely was higher in 1998 than in 1996 and much higher than in 1997. Although there has been slight improvement from 1996 to 1998 only about half the States pass the acceptance sample for quality operation of the collections function. AMOUNTS PAID TIMELY Contributory Employers CYs 1996 - 1998 CY 1996 CY 1997 CY 1998 0 20 40 60 80 100 120 Low Performance National Aggregate High Performance NATIONAL REPORT 46 UI PERFORMS ANNUAL REPORT CY 1998 Field Audit In 1998 States audited about 2 of contributory employers. About two in five resulted in some change in the audited employer s liability or taxes due. The aggregate penetration of wages is slightly lower than of employers. This suggests that on the whole many smaller-than-average firms are selected for audit. FIELD AUDIT PENETRATION AND CHANGE CY 1998 Unchanged Audits 61 Changed Audits 39 Employers Audited 2 Employers Not Audited 98 FIELD AUDIT RESULTS Percent Change in Total Wages Resulting From Audit CYs 1996 - 1998 CY 1996 CY 1997 CY 1998 0 10 20 30 40 50 Low Performance National Aggregate High Performance NATIONAL REPORT UI PERFORMS ANNUAL REPORT CY 1998 47 FIELD AUDIT RESULTS Annualized Percent of Total Wages Audited CYs 1996 - 1998 CY 1996 CY 1997 CY 1998 0 1 2 3 4 5 6 7 Low Performance National Aggregate High Performance QUALITY OF FIELD AUDITS Percent of States Meeting ESM Requirement Criterion CY 1996 CY 1997 CY 1998 0 20 40 60 80 100 Meeting Not Meeting State performance in audit penetration varies considerably the high State attains a penetration rate of wages which is about three times the average and the low State about one tenth of the average. For the country as a whole these audits resulted in a change of about 5 in aggregate wages in 1998 about the same result as in the two previous years. As with wage penetration the range among States has always been considerable from the lowest State reporting about 1 of wages changed due to audits to the highest of about 11 in 1998. The reported range was much greater in 1996 and 1997 because of changes reported by the highest- change States. Field audit acceptance sample results have improved noticeably since 1996. In 1996 fewer than 50 passed the acceptance sample for satisfaction of Employment Security Manual audit requirements by 1998 this had risen to about two thirds.NATIONAL REPORT 48 UI PERFORMS ANNUAL REPORT CY 1998 Account Maintenance CY 1998 acceptance sample results show declining performance in the accuracy of most tax functions. The accuracy of field audits improved significantly from previous years.NATIONAL REPORT ACCEPTANCE SAMPLE RESULTS Percent of States Passing Experience Rating Report Processing Cashiering Benefit Charging Report Delinquencies Billing Reimbursible Billing Contributory Credits Inactivations Determ. Inactivations Postings Successor Determ New Determ New Postings Collections Audits Successor Postings 30 40 50 60 70 80 90 100 CY 1998 CY 1997 CY 1996 UI PERFORMS ANNUAL REPORT CY 1998 49 The CY 1998 UI PERFORMS results including data from the Benefit Accuracy Measurement Benefits Timeliness and Quality and the Tax Performance System programs are displayed in a four-page format individually for each state. The display includes all Tier I measures and many Tier II measures. The corresponding national data is given as a means of comparison. Additionally nonmonetary and lower authority appeals quality and new status determination timeliness are displayed graphically. The following symbols are used in the State reports State did not report data as of 8 4 99. State had a problem in establishing the sample universe. State did not participate in the program. State does not have higher authority appeals. A description of the footnotes referred to in the Benefit Accuracy Measurement section of the tabular display can be found in Appendix A. STATE REPORTS 50 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none ALABAMA 113 569 96.7 113 569 98.8 1 730 85.0 1 730 91.5 131 086 96.2 131 086 98.6 116 188 64.3 41 344 73.8 116 188 73.2 41 344 93.9 12 929 82.9 12 929 97.0 12 929 99.6 2 399 73.4 2 399 85.0 2 399 99.2 9 558 88.2 9 558 98.4 192 75.5 185 99.5 1 257 022 86.9 1 257 022 97.0 1 257 022 98.9 393 58.8 78 97.5 1 941 734 53.2 4 266 552 77.2 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 51 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process ALABAMA 2.6 2.45 211 507 128 702 92.5 - 1.9 7.5 - 1.9 0.6 - 0.4 none UI PERFORMS ANNUAL REPORT CY 1998 52 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass ALABAMA 70.7 84.9 47.2 77.3 P P 91.9 96.1 98.0 95.4 95.8 96.1 95.9 3.0 0.0 2.8 77.9 20.1 0.0 3.7 P UI PERFORMS ANNUAL REPORT CY 1998 53 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass ALABAMA P 0.6 2.0 1.0 F P P F P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 54 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none ALASKA 28 040 90.5 28 040 97.2 12 163 82.2 12 163 92.8 45 431 87.3 45 431 95.8 27 166 89.4 11 973 95.9 27 166 78.3 11 973 46.0 2 543 63.7 2 543 90.6 2 543 99.1 162 44.4 162 82.7 162 96.9 6 420 0.0 6 420 94.2 96 100.0 81 84.0 632 108 44.2 632 108 90.6 632 108 96.0 228 72.2 78 96.2 787 509 73.9 1 050 641 90.3 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 55 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS ALASKA Nonmonetary Qua lity W eigh te d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process 1.6 0.20 92 772 219 481 92.5 - 2.4 7.5 - 2.4 1.4 - 0.5 1 UI PERFORMS ANNUAL REPORT CY 1998 56 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass ALASKA 84.0 90.6 F F 79.2 86.8 F F P P 90.8 96.3 99.3 93.8 95.9 98.5 P 88.3 11.4 0.3 2.0 95.7 4.6 0.0 0.4 F UI PERFORMS ANNUAL REPORT CY 1998 57 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass ALASKA P 7.0 2.2 2.6 F P P F F F P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 58 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none ARIZONA 53 436 96.1 53 436 98.3 3 157 78.2 3 157 94.2 61 066 94.9 61 066 98.1 49 935 83.9 48 154 95.6 49 935 87.1 48 154 94.8 12 401 83.4 12 401 96.1 12 401 98.8 1 613 78.1 1 613 94.0 1 613 98.3 9 364 0.0 9 364 99.6 0 0.0 0 0.0 854 114 95.0 854 114 98.2 854 114 99.0 388 65.4 76 97.4 2 219 212 67.3 2 030 602 68.1 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 59 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eigh te d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process ARIZONA 1.6 0.65 123 745 079 480 89.3 - 3 10.7 - 3 0.4 - 0.3 none UI PERFORMS ANNUAL REPORT CY 1998 60 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass ARIZONA 68.2 87.1 F F 63.2 81.2 F F F F 89.7 98.0 102.5 92.0 98.9 100.7 F 96.7 3.4 0.4 1.3 89.3 9.8 0.0 1.1 P UI PERFORMS ANNUAL REPORT CY 1998 61 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass ARIZONA P 2.5 2.4 2.2 F P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 62 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none ARKANSAS 43 013 90.1 43 013 97.3 1 434 72.6 1 434 92.7 57 369 90.4 57 369 97.6 19 641 63.1 27 046 54.2 19 641 74.0 27 046 71.9 10 166 97.3 10 166 99.4 10 166 100.0 1 944 90.3 1 944 95.3 1 944 98.1 6 515 18.4 6 515 71.6 250 20.4 181 93.4 680 065 83.4 680 065 96.5 680 065 98.5 175 85.9 79 89.9 816 423 37.2 1 287 773 32.5 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 63 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS ARKANSAS Nonmonetary Qua lity W eigh te d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process 1.7 0.65 173 585 152 479 92.3 - 2.6 7.7 - 2.6 0.5 - 0.3 none UI PERFORMS ANNUAL REPORT CY 1998 64 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass ARKANSAS 51.1 80.9 44.0 78.6 91.4 98.7 101.9 95.3 98.3 100.3 97.7 2.5 1.1 1.6 96.4 5.5 2.7 1.9 UI PERFORMS ANNUAL REPORT CY 1998 65 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass ARKANSAS F 1.4 1.9 0.9 P F New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 66 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none CALIFORNIA 982 938 87.1 982 938 96.9 20 938 77.4 20 938 93.5 1 086 905 86.2 1 086 905 96.8 1 498 938 74.7 582 481 90.3 1 459 411 54.9 574 612 91.4 180 601 48.7 180 601 70.1 180 601 88.4 14 491 28.2 14 491 60.8 14 491 89.8 26 278 91.8 26 278 99.8 208 100.0 201 100.0 16 211 374 40.2 16 211 374 86.2 16 211 374 94.0 332 42.8 134 75.9 83 968 281 57.0 13 651 153 42.5 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 67 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Q ua lity W eigh te d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process CALIFORNIA 1.0 0.72 2 518 273 771 1 729 94.1 - 1.2 5.9 - 1.2 0.6 - 0.2 none UI PERFORMS ANNUAL REPORT CY 1998 68 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass CALIFORNIA 89.0 96.2 F F 33.2 48.6 F F 78.6 78.6 89.5 99.8 99.8 97.3 F 95.9 3.5 1.6 3.3 96.6 3.4 0.2 1.8 F UI PERFORMS ANNUAL REPORT CY 1998 69 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass CALIFORNIA P 0.0 0.1 0.2 F P F F F P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 70 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none COLORADO 36 257 90.0 36 257 96.5 2 443 83.1 2 443 94.7 42 176 89.6 42 176 96.5 51 974 60.6 80 773 37.0 51 974 75.7 80 773 97.2 15 599 65.6 15 599 91.5 15 599 98.9 2 063 55.8 2 063 90.6 2 063 97.7 8 998 84.0 8 998 100.0 194 100.0 201 100.0 604 819 45.3 604 819 94.1 604 819 96.8 368 41.7 78 95.0 1 896 441 38.0 3 914 874 61.0 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 71 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Q ua lity W eigh te d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process COLORADO 1.3 1.47 142 323 411 480 87.2 - 3.1 12.8 - 3.1 0.6 - 0.4 none UI PERFORMS ANNUAL REPORT CY 1998 72 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass COLORADO 95.2 97.0 F P 85.2 93.9 P P P P 90.7 93.8 96.8 94.6 97.0 99.2 P 1.8 98.4 1.6 1.6 122.4 120.4 0.0 3.3 F UI PERFORMS ANNUAL REPORT CY 1998 73 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass COLORADO P 3.5 2.5 1.3 P P F P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 74 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none CONNECTICUT 82 751 95.2 82 751 97.7 3 186 80.0 3 186 89.8 111 630 93.5 11 630 96.9 30 174 69.3 45 855 90.2 30 174 90.9 45 855 97.2 15 477 71.0 15 477 87.3 15 477 95.6 2 168 67.7 2 168 89.0 2 168 92.3 6 146 55.2 6 146 94.7 196 100.0 181 100.0 1 485 641 91.6 1 485 641 96.3 1 485 641 97.8 358 76.5 67 90.5 5 095 191 49.4 3 352 396 46.6 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 75 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process Nonmonetary Q ua lity W eigh te d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 CONNECTICUT 2.0 1.26 308 495 421 481 97.2 - 1.3 2.8 - 1.3 1.3 - 0.8 none UI PERFORMS ANNUAL REPORT CY 1998 76 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass CONNECTICUT 85.6 91.4 P P 70.9 84.1 P P P P 85.4 88.2 97.6 69.5 92.4 96.1 P 97.9 2.2 0.6 1.3 54.3 47.7 2.7 7.5 F UI PERFORMS ANNUAL REPORT CY 1998 77 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass CONNECTICUT P 3.0 2.1 1.1 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 78 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none DELAWARE 21 911 94.6 21 911 97.7 1 933 76.7 1 933 90.0 30 645 93.1 30 645 97.2 2 168 62.1 5 857 76.1 2 168 70.0 5 857 93.7 2 729 74.2 2 729 98.4 2 729 99.7 577 62.7 577 90.8 577 99.0 5 171 82.6 5 171 96.4 140 100.0 227 100.0 292 833 79.8 292 833 92.9 292 833 96.6 176 75.8 74 90.0 432 944 37.7 1 911 259 65.0 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 79 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Q ua lity W eigh te d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process DELAWARE 2.1 2.06 55 787 517 480 87.4 - 3.3 12.6 - 3.3 0.7 - 0.4 none UI PERFORMS ANNUAL REPORT CY 1998 80 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass DELAWARE 81.7 88.6 F F 78.2 87.7 FF F F F 85.7 90.9 96.1 0.0 0.0 0.0 P 76.9 22.2 0.8 8.2 80.5 15.6 1.2 9.8 P UI PERFORMS ANNUAL REPORT CY 1998 81 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass DELAWARE P 5.2 1.8 0.6 P P P F P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 82 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none DISTRICT OF COLUMBIA 11 136 87.3 11 136 92.3 3 636 80.6 3 636 92.2 16 820 84.4 16 820 92.1 0 0.0 0 0.0 0 0.0 0 0.0 3 681 66.3 3 681 89.6 3 681 97.0 931 79.5 931 93.7 931 99.2 0 0.0 0 0.0 0 0.0 0 0.0 334 506 39.2 334 506 86.6 334 506 95.1 77 91.3 852 151 79.3 811 571 71.3 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 83 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process DISTRICT OF COLUMBIA 3.3 2.66 56 676 930 360 88.2 - 3.3 11.8 - 3.3 1.5 - 0.8 8 State did not submit report as of 8 4 99. UI PERFORMS ANNUAL REPORT CY 1998 84 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass DISTRICT OF COLUMBIA 75.0 88.2 83.9 93.1 87.3 89.5 92.1 86.4 88.8 93.2 96.2 4.2 1.6 1.6 126.1 132.8 1.3 8.0 UI PERFORMS ANNUAL REPORT CY 1998 85 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass DISTRICT OF COLUMBIA 0.8 1.2 0.9 New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date District of Columbia did not participate in the review of the Tax Performance System Acceptance Samples. 86 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none FLORIDA 223 704 89.2 223 704 96.5 7 363 79.4 7 363 93.3 245 924 88.3 245 924 96.3 51 552 50.6 124 599 68.1 51 552 67.1 124 599 90.0 48 939 69.2 48 939 86.9 48 939 92.6 8 494 48.6 8 494 89.5 8 494 99.3 14 019 90.9 14 019 97.0 204 51.0 198 100.0 3 009 355 42.7 3 009 355 89.9 3 009 355 95.6 314 61.9 152 89.5 999 958 116.8 12 923 594 33.8 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 87 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Q ua lity W eigh te d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process FLORIDA 2.0 0.0 598 236 465 481 93.4 - 2.4 6.6 - 2.4 0.7 - 0.5 none UI PERFORMS ANNUAL REPORT CY 1998 88 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass FLORIDA 56.4 82.2 F F 55.9 84.8 F F F F 95.2 99.8 108.0 97.9 99.5 102.1 F 83.5 16.1 1.4 3.0 133.0 135.2 1.1 13.4 UI PERFORMS ANNUAL REPORT CY 1998 89 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass FLORIDA P 0.0 1.8 0.0 P P F P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 90 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none GEORGIA 114 364 91.1 114 364 96.1 2 943 82.8 2 943 92.6 175 580 88.1 175 580 95.3 23 794 52.5 76 163 80.1 23 794 86.4 76 163 98.3 24 089 50.2 24 089 83.0 24 089 98.8 3 360 75.5 3 360 99.4 3 360 99.9 13 895 91.2 13 895 97.8 137 100.0 204 100.0 1 257 073 83.8 1 257 073 93.1 1 257 073 96.1 394 75.5 78 96.3 1 891 010 79.4 4 528 727 36.1 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 91 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process GEORGIA 2.6 3.90 239 462 087 480 96.3 - 1.7 3.7 - 1.7 0.4 - 0.3 none UI PERFORMS ANNUAL REPORT CY 1998 92 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass GEORGIA 43.9 83.9 F F 63.6 82.8 F P F P 88.3 92.1 98.9 94.2 96.0 99.8 P 94.5 5.9 0.6 2.0 32.1 56.6 0.1 12.5 P UI PERFORMS ANNUAL REPORT CY 1998 93 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass GEORGIA F 1.9 2.0 1.0 P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 0 15 30 45 60 75 90 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 94 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none HAWAII 28 869 87.7 28 869 97.2 2 068 72.7 2 068 94.5 38 264 85.3 38 264 97.0 21 917 69.6 16 640 72.7 21 917 48.5 16 640 52.8 4 154 72.0 4 154 89.8 4 154 97.9 1 346 94.9 1 346 99.8 172 100.0 154 100.0 589 502 39.6 589 502 82.6 589 502 94.8 232 75.0 53 51.9 282 420 55.2 736 570 57.1 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 95 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eigh te d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process HAWAII 1.0 0.34 137 884 666 481 97.5 - 1.3 2.5 - 1.3 0.2 - 0.1 none Hawaii does not have higher authority appeals. UI PERFORMS ANNUAL REPORT CY 1998 96 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass HAWAII 88.1 91.5 P P 73.1 90.3 P P P P 84.9 91.6 94.3 79.8 85.7 68.2 P 95.6 5.3 1.1 2.5 79.4 20.4 0.0 0.2 P UI PERFORMS ANNUAL REPORT CY 1998 97 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass HAWAII P 7.6 2.4 1.0 F P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 98 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none IDAHO 35 361 95.4 35 361 98.9 988 80.4 988 94.9 43 365 95.2 43 365 98.8 25 440 86.1 15 141 69.0 25 440 86.2 15 141 96.4 3 582 43.3 3 582 80.7 3 582 97.5 554 62.3 554 71.5 554 73.3 5 882 100.0 5 882 100.0 189 100.0 173 94.8 523 030 89.2 523 030 98.1 523 030 99.2 233 87.6 68 84.8 1 130 310 53.6 969 352 76.2 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 99 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process IDAHO 2.5 2.34 96 995 012 483 87.5 - 3 12.5 - 3 0.7 - 0.5 none UI PERFORMS ANNUAL REPORT CY 1998 100 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass IDAHO 88.0 92.6 P P 91.9 96.5 P P P P 88.6 96.7 98.9 90.3 97.7 99.8 P 97.4 2.9 0.5 0.8 97.2 2.8 0.5 0.9 P UI PERFORMS ANNUAL REPORT CY 1998 101 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass IDAHO P 2.4 2.2 2.1 P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 102 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none ILLINOIS 250 721 91.3 250 721 97.2 9 087 84.3 9 087 94.7 268 270 91.1 268 270 97.1 141 486 68.7 154 214 90.0 141 486 62.3 154 214 94.4 51 925 70.1 51 925 92.1 51 925 99.0 11 044 23.9 11 044 71.1 11 044 98.7 12 754 40.2 12 754 96.8 0 0.0 0 0.0 4 653 464 45.3 4 653 464 95.8 4 653 464 98.3 367 63.8 145 89.4 15 244 389 24.4 26 563 919 45.1 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 103 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process ILLINOIS 6.1 7.80 1 088 069 334 613 88.9 - 2.4 11.1 - 2.4 1.3 - 0.5 none UI PERFORMS ANNUAL REPORT CY 1998 104 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass ILLINOIS 68.5 88.9 F F 79.3 93.2 F P P P 89.2 93.7 98.3 96.3 98.4 100.2 P 98.2 1.6 0.8 1.0 98.3 1.0 0.3 1.0 P UI PERFORMS ANNUAL REPORT CY 1998 105 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass ILLINOIS P 7.3 2.2 1.7 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 106 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none INDIANA 106 409 90.2 106 409 97.3 3 485 70.3 3 485 87.9 116 651 89.2 116 651 97.0 41 902 72.2 112 904 74.4 41 902 89.3 112 904 97.8 24 491 70.7 24 491 85.0 24 491 97.4 2 924 71.8 2 924 79.9 2 924 89.7 14 522 78.4 14 522 94.6 189 100.0 263 100.0 1 230 119 76.8 1 230 119 92.2 1 230 119 96.6 387 76.2 73 97.3 1 824 794 53.4 5 133 623 70.5 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 107 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Q ua lity W eigh te d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process INDIANA 1.0 0.16 253 086 782 690 85.1 - 2.8 14.9 - 2.8 0.4 - 0.4 none UI PERFORMS ANNUAL REPORT CY 1998 108 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass INDIANA 80.9 88.2 F F 62.5 67.5 F F F F 90.2 94.6 95.0 93.7 97.3 98.7 F 94.5 5.6 1.5 2.9 80.8 23.1 1.4 4.1 F UI PERFORMS ANNUAL REPORT CY 1998 109 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass INDIANA P 1.0 2.8 2.8 F P P F P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 110 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none IOWA 47 597 93.2 47 597 97.6 1 192 81.7 1 192 93.1 67 292 92.0 67 292 96.8 23 814 80.3 31 219 69.4 23 814 69.2 31 219 95.0 9 800 86.4 9 800 93.3 9 800 98.3 1 921 73.8 1 921 98.4 1 921 99.7 7 177 97.8 7 177 99.2 0 0.0 0 0.0 742 108 72.6 742 108 96.8 742 108 98.0 225 80.4 79 96.3 1 893 080 64.1 3 282 506 83.2 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 111 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process IOWA 2.3 1.26 156 367 178 480 91.9 - 2.5 8.1 - 2.5 1.1 - 0.9 1 UI PERFORMS ANNUAL REPORT CY 1998 112 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass 71.5 83.4 F F 73.4 89.8 P F F P 90.3 97.6 99.6 96.9 99.3 99.9 P 96.8 2.9 0.5 1.4 93.0 6.2 0.2 1.1 F IOWA UI PERFORMS ANNUAL REPORT CY 1998 113 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass IOWA P 4.8 2.1 1.0 F P P P F P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 114 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none KANSAS 40 398 84.2 40 398 96.5 3 692 74.9 3 692 93.1 50 783 83.7 50 783 96.2 25 067 60.3 31 618 59.9 25 067 77.3 31 618 98.7 10 052 89.9 10 052 97.7 10 052 99.8 2 342 94.8 2 342 99.8 2 342 100.0 7 810 100.0 7 810 100.0 195 100.0 155 61.9 591 266 90.6 591 266 95.8 591 266 97.5 232 53.2 78 93.8 1 124 794 72.5 2 825 227 65.8 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 115 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process KANSAS 2.7 2.03 128 186 480 492 88.3 - 2.8 11.7 - 2.8 0 - 0.1 none UI PERFORMS ANNUAL REPORT CY 1998 116 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass KANSAS 99.3 99.4 P P 98.7 99.4 P P P P 89.5 97.4 99.8 96.1 99.8 100.0 P 97.5 2.5 0.7 0.5 91.9 8.0 0.0 0.2 P UI PERFORMS ANNUAL REPORT CY 1998 117 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass KANSAS P 1.6 2.1 0.5 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 118 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none KENTUCKY 69 645 92.8 69 645 97.7 1 431 76.7 1 431 90.4 111 956 92.1 111 956 97.7 7 826 67.8 26 165 77.0 7 091 72.2 26 883 95.2 8 104 68.6 8 104 86.4 8 104 98.0 1 625 79.6 1 625 98.1 1 625 99.8 11 221 67.0 11 221 97.2 196 100.0 190 100.0 1 205 320 44.1 1 205 320 90.7 1 205 320 96.6 233 77.4 76 100.0 1 388 802 63.8 1 883 857 67.7 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 119 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process KENTUCKY 1.3 0.35 215 796 260 484 95 - 1.9 5 - 1.9 0.5 - 0.2 none UI PERFORMS ANNUAL REPORT CY 1998 120 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass KENTUCKY 86.3 91.9 P F 60.2 74.4 P F P P 90.4 95.3 99.4 87.9 97.2 98.5 P 96.4 3.6 0.8 1.6 84.8 12.1 0.1 3.9 F UI PERFORMS ANNUAL REPORT CY 1998 121 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass KENTUCKY F 5.5 1.0 0.3 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 122 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none LOUISIANA 54 595 89.3 54 595 96.7 2 234 79.7 2 234 94.8 61 809 89.2 61 809 96.7 36 501 41.3 70 949 55.8 36 501 88.4 70 949 97.1 16 611 75.8 16 611 90.5 16 611 98.7 2 391 62.2 2 391 94.7 2 391 99.7 10 989 100.0 10 989 100.0 198 75.3 175 100.0 920 545 95.1 920 545 97.5 920 545 98.2 387 56.6 79 96.3 2 352 863 38.5 3 422 127 49.7 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 123 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process LOUISIANA 1.7 1.73 136 733 048 520 90.3 - 2.6 9.7 - 2.6 0.6 - 0.3 none UI PERFORMS ANNUAL REPORT CY 1998 124 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass LOUISIANA 79.5 87.4 F F 49.2 76.7 F F F F 85.1 93.4 100.7 71.6 76.5 92.6 F 73.7 28.8 6.0 8.9 94.9 7.0 1.5 1.6 F UI PERFORMS ANNUAL REPORT CY 1998 125 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass LOUISIANA P 1.5 1.5 0.8 F F F P F P F New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 126 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none MAINE 30 222 86.8 30 222 97.5 998 52.6 998 90.5 40 425 82.4 40 425 96.9 38 402 66.6 11 652 55.0 38 402 43.9 11 652 74.8 6 641 69.5 6 641 89.5 6 641 98.7 549 51.9 549 94.7 549 99.5 2 030 73.1 2 030 97.8 146 94.5 181 94.5 610 356 78.3 610 356 92.8 610 356 96.8 225 71.2 61 98.4 289 626 123.0 1 242 724 81.3 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 127 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process MAINE 2.8 2.21 80 734 612 488 77.9 - 4.2 22.1 - 4.2 0.6 - 0.6 5 UI PERFORMS ANNUAL REPORT CY 1998 128 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass MAINE 80.2 89.2 F F 71.5 81.1 F F F F 66.3 89.7 96.0 72.2 90.3 98.9 F 109.8 110.2 2.2 2.5 74.5 25.9 0.7 1.0 F UI PERFORMS ANNUAL REPORT CY 1998 129 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass MAINE P 1.3 2.2 1.3 F P F F F P F New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 130 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none MARYLAND 88 163 90.9 88 163 95.2 5 091 74.5 5 091 87.6 100 001 90.1 100 001 94.9 62 690 87.0 80 977 88.4 62 738 66.1 81 196 88.0 22 493 86.1 22 493 95.7 22 493 99.5 3 855 47.9 3 855 83.4 3 855 93.8 14 587 78.7 14 587 94.5 181 100.0 188 91.0 1 572 459 44.2 1 572 459 92.1 1 572 459 96.4 389 76.9 71 95.8 3 093 460 38.1 7 693 258 58.2 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 131 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process MARYLAND 1.2 0.09 287 364 595 485 77.3 - 3.8 22.7 - 3.8 0.4 - 0.2 none UI PERFORMS ANNUAL REPORT CY 1998 132 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass MARYLAND 83.6 89.4 P P 86.2 92.5 P F P P 82.8 92.1 99.3 77.9 98.2 99.5 F 85.5 14.3 1.6 4.6 77.0 22.0 0.0 1.5 F UI PERFORMS ANNUAL REPORT CY 1998 133 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass MARYLAND F 2.8 2.2 1.7 F P F P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 134 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none MASSACHUSETTS 152 641 89.5 152 641 96.9 4 498 78.3 4 498 92.3 173 333 88.6 173 33 96.7 101 544 49.4 64 430 58.5 101 544 68.8 64 430 94.3 19 441 81.5 19 441 94.6 19 441 99.2 3 071 89.6 3 071 94.2 3 071 98.2 8 097 78.5 8 097 93.3 208 100.0 200 100.0 2 836 430 43.6 2 836 430 91.1 2 836 430 95.9 394 80.8 75 96.0 5 579 459 73.5 3 722 545 66.3 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 135 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process MASSACHUSETTS 1.4 0.09 720 327 922 579 95.7 - 1.6 4.3 - 1.6 1.6 - 0.7 none UI PERFORMS ANNUAL REPORT CY 1998 136 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass MASSACHUSETTS 74.3 88.8 P P 74.2 87.0 P P P P 89.6 96.8 100.0 0.0 0.0 0.0 P 97.3 3.1 0.3 1.0 80.7 27.3 9.2 2.1 F UI PERFORMS ANNUAL REPORT CY 1998 137 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass MASSACHUSETTS P 2.3 2.2 1.5 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 138 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none MICHIGAN 357 122 85.9 357 122 97.5 5 170 38.2 5 170 74.3 411 276 85.1 411 276 97.0 111 048 55.9 121 772 41.3 11 048 34.4 121 772 78.1 14 567 78.8 14 567 91.4 14 567 97.2 5 028 29.2 5 028 60.1 5 028 77.9 8 742 0.1 8 742 99.6 0 0.0 201 100.0 2 218 209 82.7 2 218 209 95.5 2 218 209 96.7 377 83.5 76 88.8 9 421 371 18.1 15 755 592 39.3 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 139 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process MICHIGAN 7.0 8.27 924 304 867 480 86.7 - 3.2 13.3 - 3.2 2 - 0.6 none UI PERFORMS ANNUAL REPORT CY 1998 140 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass MICHIGAN 78.6 88.9 P F 59.0 76.2 F F P F 80.9 90.0 90.7 0.0 0.0 0.0 F 91.5 9.3 1.2 1.9 73.7 27.3 0.8 5.3 P UI PERFORMS ANNUAL REPORT CY 1998 141 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass MICHIGAN P 1.4 1.5 2.9 F F P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 142 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none MINNESOTA 95 177 89.7 95 177 98.5 4 175 79.7 4 175 96.2 108 601 89.1 108 601 98.4 34 011 82.8 31 786 81.3 34 011 75.9 31 786 59.7 9 202 74.7 9 202 90.9 9 202 98.2 1 887 97.4 1 887 98.3 1 887 99.2 7 776 87.1 7 776 97.3 0 0.0 0 0.0 1 354 106 45.2 1 354 106 94.4 1 354 106 98.0 341 72.9 84 100.0 3 272 144 75.0 4 567 791 95.8 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 143 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process MINNESOTA 6.6 8.52 335 386 885 480 90.9 - 2.7 9.1 - 2.7 0.3 - 0.2 1 UI PERFORMS ANNUAL REPORT CY 1998 144 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass MINNESOTA 80.3 86.9 F F 76.2 91.6 F F P P 89.3 95.1 100.3 58.3 93.2 97.5 P 93.9 6.3 1.7 4.0 77.0 22.8 0.3 3.4 F UI PERFORMS ANNUAL REPORT CY 1998 145 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass MINNESOTA P 1.8 2.2 4.1 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 146 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none MISSISSIPPI 49 980 94.8 49 980 97.9 1 625 78.8 1 625 94.4 61 141 94.4 61 141 98.0 30 341 76.0 38 179 85.8 30 341 83.8 38 179 97.1 11 549 84.2 11 549 95.3 11 549 100.0 2 048 96.9 2 048 99.4 2 048 100.0 8 367 87.6 8 367 94.3 194 100.0 184 100.0 716 417 94.0 716 417 98.1 716 417 99.0 206 88.6 84 100.0 2 108 994 44.3 1 406 726 40.9 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 147 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process MISSISSIPPI 2.0 0.87 104 986 238 480 91.3 - 2.6 8.7 - 2.6 0.3 - 0.2 none UI PERFORMS ANNUAL REPORT CY 1998 148 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass MISSISSIPPI 67.4 80.2 P P 83.1 91.8 P P P P 88.8 94.7 99.4 88.9 97.3 98.5 P 96.0 4.1 0.8 2.7 70.5 29.0 0.0 0.9 F UI PERFORMS ANNUAL REPORT CY 1998 149 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass MISSISSIPPI P 0.7 1.9 1.0 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 150 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none MISSOURI 124 660 89.1 124 660 97.6 2 867 80.9 2 867 94.7 144 578 88.7 144 578 97.6 97 376 89.2 106 546 70.9 97 376 91.9 106 546 95.0 25 021 67.6 25 021 91.5 25 021 99.2 2 580 35.2 2 580 78.8 2 580 98.7 16 074 87.5 16 074 99.2 196 100.0 196 91.8 1 578 594 89.2 1 578 594 96.5 1 578 594 98.1 397 74.8 80 96.3 6 205 987 44.4 2 447 125 45.7 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 151 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Qua lity W eighte d Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process MISSOURI 1.5 0.57 249 792 048 480 94.1 - 2 5.9 - 2 0.3 - 0.2 none UI PERFORMS ANNUAL REPORT CY 1998 152 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass MISSOURI 70.0 83.2 F F 67.7 84.4 F F P F 82.0 96.7 103.2 70.0 99.6 101.4 F 95.9 4.1 1.2 2.3 57.0 42.9 0.3 5.2 F UI PERFORMS ANNUAL REPORT CY 1998 153 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass MISSOURI P 1.3 2.0 1.4 F P F P F P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 154 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none MONTANA 20 171 89.1 20 171 96.9 585 74.9 585 92.3 27 526 89.4 27 526 97.0 9 370 57.3 10 046 41.1 9 370 80.4 10 046 95.5 1 071 78.1 1 071 94.0 1 071 99.4 286 52.1 286 90.2 286 99.0 2 881 64.6 2 881 100.0 0 0.0 0 0.0 325 539 45.6 325 539 95.1 325 539 98.0 240 80.1 75 92.2 249 474 47.8 522 032 78.2 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 155 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process MONTANA 2.3 1.44 53 106 870 360 83.2 - 4 16.8 - 4 1.3 - 0.7 none UI PERFORMS ANNUAL REPORT CY 1998 156 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass MONTANA 88.6 93.8 P F 91.7 96.2 P F P F 94.5 101.0 102.0 98.8 101.8 102.9 P 94.7 5.2 0.4 1.1 97.1 3.2 0.0 0.0 F UI PERFORMS ANNUAL REPORT CY 1998 157 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass MONTANA P 4.0 2.3 1.3 F P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 158 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none NEBRASKA 24 676 97.1 24 676 99.4 1 665 83.8 1 665 97.4 27 661 96.3 27 661 99.2 18 365 81.0 50 253 76.7 18 365 86.7 50 253 97.5 2 196 98.4 2 196 99.6 2 196 99.7 4 793 100.0 4 793 100.0 154 100.0 195 91.8 268 305 94.9 268 305 98.6 268 305 99.3 218 69.6 80 98.8 593 296 69.2 657 456 94.8 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 159 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process NEBRASKA 2.2 1.80 42 044 418 363 93 - 2.6 7 - 2.6 0.6 - 0.6 1 Nebraska does not have higher authority appeals. UI PERFORMS ANNUAL REPORT CY 1998 160 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass NEBRASKA 84.0 96.1 P F 87.9 96.9 P F P P 93.6 99.1 100.9 95.5 98.9 99.8 P 93.4 7.1 1.6 1.8 92.0 7.4 0.0 0.7 P UI PERFORMS ANNUAL REPORT CY 1998 161 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass NEBRASKA P 1.9 2.4 1.0 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 162 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none NEVADA 47 390 90.7 47 390 96.6 5 040 71.3 5 040 90.1 61 350 88.6 61 350 96.0 17 233 43.0 42 821 79.0 17 233 89.5 42 821 98.4 9 046 83.1 9 046 95.2 9 046 99.7 1 625 59.0 1 625 89.8 1 625 99.8 8 199 82.0 8 199 94.8 101 95.0 150 100.0 842 731 45.7 842 731 87.6 842 731 95.0 235 70.9 76 98.7 948 506 41.5 1 436 108 44.3 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 163 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 NEVADA 2.8 1.21 154 654 167 480 86.9 - 3.2 13.1 - 3.2 0.6 - 0.4 1 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UI PERFORMS ANNUAL REPORT CY 1998 164 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass NEVADA 86.7 92.1 F F 71.5 84.5 F F F F 91.2 97.6 100.3 91.4 97.7 100.3 96.5 3.5 0.8 1.8 80.8 17.5 0.2 3.8 UI PERFORMS ANNUAL REPORT CY 1998 165 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass NEVADA P 3.2 2.0 1.9 P P P F P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 166 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none NEW HAMPSHIRE 11 906 89.2 11 906 96.8 421 72.2 421 90.3 15 602 87.9 15 602 96.2 15 234 47.1 7 929 58.5 15 234 78.8 7 929 96.6 1 777 75.4 1 777 90.6 1 777 97.7 248 79.0 248 87.9 248 99.6 2 644 95.7 2 644 99.5 151 29.1 210 61.9 134 727 37.3 134 727 82.7 134 727 93.4 213 59.7 77 94.9 238 725 42.5 341 631 71.4 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 167 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process NEW HAMPSHIRE 3.4 4.24 21 998 177 382 93.1 - 2.7 6.9 - 2.7 1.1 - 0.7 none UI PERFORMS ANNUAL REPORT CY 1998 168 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass NEW HAMPSHIRE 85.8 91.1 P P 89.0 95.4 P P P P 93.6 98.9 99.8 97.2 99.3 99.7 P 93.4 6.5 0.6 0.9 91.5 11.0 0.9 1.8 P UI PERFORMS ANNUAL REPORT CY 1998 169 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass NEW HAMPSHIRE P 7.8 2.2 1.6 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 170 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none NEW JERSEY 235 904 93.0 235 904 98.3 10 082 76.2 10 082 91.8 267 656 91.5 267 656 98.0 92 282 66.2 85 445 80.8 92 282 79.3 85 445 68.4 31 038 72.7 31 038 84.5 31 038 95.4 5 568 85.1 5 568 96.8 5 568 99.6 14 339 76.5 14 339 99.0 156 100.0 145 97.2 3 914 767 47.5 3 914 767 93.6 3 914 767 97.2 360 58.7 72 70.5 9 785 283 56.6 18 390 468 75.9 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 171 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process NEW JERSEY 0.7 0.05 1 043 505 060 471 94 - 1.9 6 - 1.9 1.2 - 0.4 none UI PERFORMS ANNUAL REPORT CY 1998 172 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass NEW JERSEY 54.3 85.3 F F 66.6 77.0 F F F F 65.9 69.7 71.0 40.4 42.3 44.2 P 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 F UI PERFORMS ANNUAL REPORT CY 1998 173 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass NEW JERSEY P 3.8 2.4 2.1 P P P P P F New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 174 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none NEW MEXICO 29 844 86.9 29 844 95.8 1 341 77.1 1 341 94.0 33 001 86.3 33 001 95.7 9 544 31.3 14 184 53.5 9 543 36.1 14 184 71.2 6 412 83.2 6 412 92.6 6 412 98.6 960 87.8 960 98.4 960 100.0 4 784 93.2 4 784 100.0 182 100.0 187 100.0 509 790 44.8 509 790 91.1 509 790 95.9 210 58.7 73 85.0 827 712 77.8 1 021 734 55.9 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 175 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 NEW MEXICO 0.9 -0.44 78 495 179 480 94.1 - 2.3 5.9 - 2.3 0.1 - 0.1 1 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UI PERFORMS ANNUAL REPORT CY 1998 176 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass NEW MEXICO 82.3 90.8 F F 75.9 87.3 F F F F 89.1 92.4 94.5 94.9 98.3 99.5 F 97.2 3.1 0.9 2.7 96.0 4.5 0.0 0.4 F UI PERFORMS ANNUAL REPORT CY 1998 177 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass NEW MEXICO P 0.6 2.1 1.4 F P F F F F New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 178 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none NEW YORK 386 577 85.9 386 577 95.9 10 379 73.8 10 379 89.5 476 942 84.8 476 942 95.4 184 134 54.6 116 521 51.9 184 134 64.7 116 521 90.6 42 813 79.0 42 813 89.0 42 813 97.1 7 492 54.2 7 492 85.2 7 492 93.4 10 820 0.2 10 820 96.3 208 100.0 201 100.0 7 437 990 85.8 7 437 990 92.9 7 437 990 95.5 329 52.6 141 87.7 27 408 878 53.9 13 943 377 64.0 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 179 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process NEW YORK 1.8 1.06 1 592 763 127 492 95.4 - 2 4.6 - 2 2 - 0.6 none UI PERFORMS ANNUAL REPORT CY 1998 180 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass NEW YORK 88.5 94.4 P P 76.7 88.9 P P P P 92.5 97.4 99.0 68.9 79.4 81.1 P 81.5 19.2 2.4 3.2 96.7 2.6 0.2 2.0 P UI PERFORMS ANNUAL REPORT CY 1998 181 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass NEW YORK P 6.7 2.5 4.6 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 182 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none NORTH CAROLINA 148 573 89.0 148 573 96.8 3 856 72.8 3 856 89.5 224 726 87.9 224 726 96.9 80 019 57.4 94 282 35.0 80 019 69.1 94 282 99.1 26 981 73.9 26 981 90.0 26 981 98.8 4 966 87.8 4 966 96.7 4 966 99.6 12 519 93.2 12 519 98.1 207 100.0 198 99.5 1 887 890 89.3 1 887 890 96.3 1 887 890 97.9 280 34.1 79 100.0 4 091 502 60.5 5 844 124 64.6 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 183 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process NORTH CAROLINA 2.0 0.67 391 673 341 768 90.2 - 2.2 9.8 - 2.2 0.7 - 0.3 none 1.1 UI PERFORMS ANNUAL REPORT CY 1998 184 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass NORTH CAROLINA 77.1 89.7 P P 63.7 80.8 P P F P 90.5 98.0 102.5 94.7 98.9 99.5 P 94.5 5.0 0.2 1.0 85.4 15.0 0.1 0.1 P UI PERFORMS ANNUAL REPORT CY 1998 185 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass NORTH CAROLINA P 3.8 2.1 0.5 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 186 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none NORTH DAKOTA 10 922 97.2 10 922 99.6 628 84.2 628 96.5 12 572 96.5 12 572 99.4 6 678 87.8 5 303 45.2 6 678 87.4 5 303 93.7 1 384 87.8 1 384 96.0 1 384 99.3 296 96.6 296 99.3 296 99.3 4 111 98.4 4 111 100.0 152 100.0 176 98.9 156 266 79.9 156 266 95.7 156 266 98.2 233 61.1 75 88.6 103 424 42.0 523 180 86.1 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 187 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process NORTH DAKOTA 1.1 1.66 27 951 262 364 97.7 - 1.6 2.3 - 1.6 0.2 - 0.2 none UI PERFORMS ANNUAL REPORT CY 1998 188 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass NORTH DAKOTA 76.9 88.9 F F 85.3 95.6 F F P P 98.3 104.3 105.7 97.5 100.8 100.9 P 95.4 4.0 0.3 1.3 97.1 3.1 0.1 2.0 P UI PERFORMS ANNUAL REPORT CY 1998 189 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass NORTH DAKOTA P 0.7 2.8 2.7 P P P P F F P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 190 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none OHIO 220 042 86.3 220 042 93.5 5 569 80.0 5 569 94.5 246 435 86.1 246 435 93.8 110 138 54.9 79 805 42.4 110 138 68.9 79 805 96.9 12 757 54.0 12 757 67.1 12 757 88.8 3 058 79.4 3 058 88.1 3 058 95.7 14 141 0.0 14 141 99.7 205 100.0 192 99.5 2 774 053 45.5 2 774 053 92.3 2 774 053 96.5 367 64.8 75 87.5 7 649 983 44.3 13 070 985 58.3 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 191 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 OHIO 1.8 1.34 637 280 212 485 82.5 - 3.5 17.5 - 3.5 1 - 0.3 none Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UI PERFORMS ANNUAL REPORT CY 1998 192 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass OHIO 87.4 93.1 P P 58.2 75.1 P P P P 91.8 96.8 98.2 90.2 92.9 93.8 P 95.6 5.3 0.2 2.2 102.5 102.8 0.0 13.6 P UI PERFORMS ANNUAL REPORT CY 1998 193 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass OHIO P 2.1 3.5 1.8 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 194 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none OKLAHOMA 37 753 93.8 37 753 98.0 986 76.3 986 92.0 43 433 92.8 43 433 97.9 18 881 86.8 29 009 86.2 18 881 89.3 29 009 98.0 6 831 95.8 6 831 99.1 6 831 99.9 1 371 90.2 1 371 97.7 1 371 99.3 5 068 96.3 5 068 100.0 198 100.0 182 96.7 507 555 94.4 507 555 98.1 507 555 99.0 226 81.0 80 91.3 654 958 81.6 1 955 556 28.2 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 195 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 OKLAHOMA 0.5 1.02 94 784 979 480 96.2 - 1.7 3.8 - 1.7 0.3 - 0.2 none Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UI PERFORMS ANNUAL REPORT CY 1998 196 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass OKLAHOMA 75.2 87.3 F F 62.6 84.6 P P P P 90.0 98.5 103.2 97.7 99.4 101.9 P 85.5 15.9 5.7 2.0 86.5 13.0 0.4 2.5 P UI PERFORMS ANNUAL REPORT CY 1998 197 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass OKLAHOMA P 1.8 2.0 1.4 F P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 198 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none OREGON 111 716 94.9 111 716 98.4 6 069 88.9 6 069 96.6 139 207 94.5 139 207 98.3 70 202 72.4 74 118 85.5 70 202 75.1 74 118 69.9 15 462 72.4 15 462 85.6 15 462 96.8 2 497 90.5 2 497 95.7 2 497 99.6 16 451 100.0 16 451 100.0 0 0.0 0 0.0 1 834 381 95.6 1 834 381 98.3 1 834 381 99.0 376 66.5 78 95.0 5 923 579 58.0 4 076 019 37.2 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 199 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 OREGON 2.8 4.16 386 119 791 504 92.9 - 2.1 7.1 - 2.1 0.8 - 0.4 none Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UI PERFORMS ANNUAL REPORT CY 1998 200 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass OREGON 84.8 90.6 F F 87.6 93.4 P P F F 89.4 94.9 102.3 88.6 92.2 95.5 P 92.0 8.3 0.9 1.6 91.5 8.2 0.7 3.8 F UI PERFORMS ANNUAL REPORT CY 1998 201 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass OREGON P 3.1 2.1 1.8 F P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 202 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none PENNSYLVANIA 341 735 92.6 341 735 98.0 8 751 84.3 8 751 94.3 424 189 90.9 424 189 98.0 410 039 49.7 142 148 74.2 402 285 51.9 142 148 94.1 45 236 81.0 45 236 92.3 45 236 98.0 8 195 72.6 8 195 91.5 8 195 98.9 13 700 77.5 13 700 93.0 199 93.5 199 99.5 6 202 138 47.3 6 202 138 96.2 6 202 138 98.2 383 79.5 156 96.9 13 183 219 30.2 18 515 624 48.0 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 203 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process PENNSYLVANIA 0.1 0.07 1 421 240 755 480 95.1 - 1.8 4.9 - 1.8 0.5 - 0.3 none UI PERFORMS ANNUAL REPORT CY 1998 204 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass PENNSYLVANIA 56.0 69.1 P P 25.2 48.6 P P P P 94.8 98.2 100.7 95.5 97.3 99.0 P 96.0 4.0 0.9 1.8 83.4 17.3 0.6 9.9 P UI PERFORMS ANNUAL REPORT CY 1998 205 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass PENNSYLVANIA P 6.3 2.1 1.1 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 206 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none PUERTO RICO 65 019 82.4 65 019 97.2 5 181 63.8 5 181 74.1 84 812 78.9 84 812 94.1 50 365 60.2 35 713 71.1 38 905 56.4 11 203 84.3 5 847 63.8 5 847 81.4 5 847 98.8 1 050 62.9 1 050 83.0 1 050 96.4 649 0.0 649 96.9 0 0.0 0 0.0 1 759 439 36.8 1 759 439 80.8 1 759 439 91.2 217 54.8 78 90.0 1 875 941 44.3 937 111 46.7 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 207 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process PUERTO RICO 241 644 056 480 91.4 - 2.6 8.6 - 2.6 1.1 - 0.4 5 State did not report data as of 7 1 99. UI PERFORMS ANNUAL REPORT CY 1998 208 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass PUERTO RICO 73.2 85.6 77.9 89.0 72.9 79.6 84.3 56.1 66.8 75.1 90.3 9.6 4.7 7.8 9.8 82.4 14.2 49.8 UI PERFORMS ANNUAL REPORT CY 1998 209 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass PUERTO RICO 10.8 1.9 1.4 New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State did not submit report as of 8 4 99. 210 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none RHODE ISLAND 37 423 87.4 37 423 96.8 1 171 80.8 1 171 95.3 42 933 86.5 42 933 96.7 20 247 62.4 21 586 72.1 20 247 60.0 21 586 71.8 5 069 74.6 5 069 93.6 5 069 99.8 721 75.9 721 91.8 721 96.4 6 899 68.6 6 899 84.9 0 0.0 0 0.0 556 133 93.5 556 133 96.9 556 133 98.1 229 91.8 77 93.8 1 619 803 74.9 1 506 546 45.4 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 211 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process RHODE ISLAND 0.3 0.35 125 302 913 480 95.1 - 2.4 4.9 - 2.4 1.7 - 1 none UI PERFORMS ANNUAL REPORT CY 1998 212 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass RHODE ISLAND 94.4 96.8 P P 82.8 90.6 P P P P 92.4 96.5 98.0 97.8 98.3 98.3 P 84.7 15.6 4.0 1.8 88.4 11.5 0.4 0.8 F UI PERFORMS ANNUAL REPORT CY 1998 213 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass RHODE ISLAND P 6.3 2.2 2.0 P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 214 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none SOUTH CAROLINA 71 303 94.1 71 303 98.5 1 536 83.7 1 536 95.1 93 614 92.0 93 614 98.5 13 243 84.0 35 707 94.4 13 243 78.7 35 707 99.2 8 262 99.9 8 262 100.0 8 262 100.0 1 070 54.6 1 070 79.9 1 070 99.6 10 295 24.1 10 295 96.1 196 100.0 195 100.0 933 864 91.1 933 864 98.0 933 864 99.0 232 79.1 84 93.0 1 888 433 57.0 2 927 741 87.4 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 215 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process SOUTH CAROLINA 1.9 1.12 164 743 105 497 88.1 - 2.8 11.9 - 2.8 0.4 - 0.3 none UI PERFORMS ANNUAL REPORT CY 1998 216 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass SOUTH CAROLINA 79.6 91.9 P P 86.0 95.1 P P P P 88.8 95.3 97.8 91.9 96.5 97.4 P 93.0 6.3 1.0 3.8 96.4 5.8 0.0 0.9 P UI PERFORMS ANNUAL REPORT CY 1998 217 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass SOUTH CAROLINA P 2.6 2.1 0.8 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 218 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none SOUTH DAKOTA 6 746 91.8 6 746 98.2 381 84.3 381 96.9 8 864 91.4 8 864 98.2 8 537 71.1 4 723 71.0 8 537 98.8 4 723 99.8 1 076 60.3 1 076 87.1 1 076 99.0 85 96.5 85 100.0 85 100.0 1 927 96.4 1 927 99.8 137 100.0 145 99.3 88 219 89.3 88 219 97.2 88 219 98.6 230 81.3 80 98.8 218 941 46.3 203 950 70.7 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 219 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process SOUTH DAKOTA 2.0 1.60 14 182 502 360 95.3 - 2.5 4.7 - 2.5 0.7 - 0.4 none UI PERFORMS ANNUAL REPORT CY 1998 220 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass SOUTH DAKOTA 72.8 84.4 P F 80.2 92.4 F F P P 94.5 100.9 102.7 82.0 83.7 84.1 P 97.9 2.2 0.3 1.2 100.0 0.0 0.0 0.0 P UI PERFORMS ANNUAL REPORT CY 1998 221 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass SOUTH DAKOTA P 0.9 2.9 2.4 P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 222 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none TENNESSEE 128 199 96.4 128 199 98.7 3 618 95.4 3 618 98.5 159 209 95.6 159 209 98.7 10 612 73.0 54 704 89.7 10 612 89.0 54 704 98.8 14 230 72.9 14 230 91.1 14 230 99.0 3 109 81.5 3 109 91.4 3 109 99.1 13 367 100.0 13 367 100.0 201 100.0 197 100.0 1 812 438 92.5 1 812 438 98.4 1 812 438 99.1 224 80.9 72 76.3 2 534 636 56.8 2 973 967 61.1 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 223 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process TENNESSEE 1.2 0.26 323 395 592 480 94.9 - 1.9 5.1 - 1.9 0.4 - 0.2 none UI PERFORMS ANNUAL REPORT CY 1998 224 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass TENNESSEE 82.5 89.4 F P 78.7 90.5 P P P P 93.1 98.3 101.0 96.4 98.5 99.9 P 95.9 4.0 0.6 1.6 79.7 21.6 0.6 2.9 P UI PERFORMS ANNUAL REPORT CY 1998 225 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass TENNESSEE P 1.0 2.1 1.2 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 226 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none TEXAS 301 059 89.6 301 059 97.5 7 081 79.4 7 081 95.3 346 415 89.2 346 415 97.6 126 833 78.7 234 206 64.0 126 833 58.4 234 206 97.2 67 369 51.4 67 369 77.6 67 369 92.1 12 503 78.9 12 503 92.1 12 503 98.6 16 253 88.0 16 253 97.3 208 100.0 192 99.0 4 674 535 43.1 4 674 535 89.2 4 674 535 91.3 356 70.3 140 76.6 7 240 516 40.1 21 840 768 47.4 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 227 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process TEXAS 1.1 0.89 876 810 033 468 85.9 - 3.2 14.1 - 3.2 0.6 - 0.4 none UI PERFORMS ANNUAL REPORT CY 1998 228 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass TEXAS 78.8 88.2 P P 80.7 92.7 P P P P 93.3 100.2 102.4 99.0 100.8 102.3 P 86.0 13.9 2.0 1.3 87.1 13.8 0.4 1.0 P UI PERFORMS ANNUAL REPORT CY 1998 229 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass TEXAS P 1.9 2.1 0.9 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 230 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none UTAH 29 836 94.2 29 836 99.7 1 327 90.6 1 327 99.3 35 059 94.1 35 059 99.7 23 137 50.8 22 630 56.7 23 120 90.7 22 620 97.0 5 305 82.9 5 305 97.1 5 305 99.7 375 53.6 375 95.7 375 99.2 2 419 31.8 2 419 98.8 0 0.0 0 0.0 455 593 97.2 455 593 99.4 455 593 99.8 236 75.9 75 93.5 1 875 291 15.5 381 288 111.5 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 231 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UTAH 1.4 0.33 83 299 004 362 84.5 - 3.8 15.5 - 3.8 0.6 - 0.3 5 UI PERFORMS ANNUAL REPORT CY 1998 232 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass UTAH 86.0 91.0 P P 78.3 89.2 P P P P 92.3 97.3 99.2 54.3 90.9 98.9 P 94.0 5.8 0.5 1.4 82.4 15.2 0.0 3.8 F UI PERFORMS ANNUAL REPORT CY 1998 233 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass UTAH P 1.7 2.3 1.5 P P P P P F P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 234 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none VERMONT 16 286 91.3 16 286 98.1 503 77.3 503 95.2 18 941 91.0 18 941 98.0 5 176 74.3 7 189 55.8 2 770 63.0 2 184 66.6 1 481 68.9 1 481 88.8 1 481 97.3 233 67.8 233 91.8 233 98.7 2 340 56.3 2 340 83.5 0 0.0 0 0.0 261 484 95.5 261 484 97.8 261 484 98.7 225 84.1 83 100.0 234 502 74.1 902 185 47.8 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 235 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process VERMONT 1.4 0.29 40 587 206 392 93.5 - 2.4 6.5 - 2.4 0.6 - 0.3 5 UI PERFORMS ANNUAL REPORT CY 1998 236 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass VERMONT 76.6 88.3 F F 77.0 89.4 F F P P 91.0 99.2 102.0 96.5 99.9 100.5 P 88.3 11.9 2.5 0.9 92.0 7.6 4.4 1.3 F UI PERFORMS ANNUAL REPORT CY 1998 237 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass VERMONT P 0.8 3.5 2.9 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 238 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none VIRGINIA 86 249 94.4 86 249 98.7 5 192 83.1 5 192 95.5 104 881 93.0 104 881 98.6 38 365 92.6 53 449 81.0 38 365 65.5 53 449 46.6 11 944 84.9 11 944 95.2 11 944 99.5 2 234 63.7 2 234 89.3 2 234 93.7 19 075 65.9 19 075 99.4 0 0.0 0 0.0 948 550 60.4 948 550 89.4 948 550 96.4 388 70.5 80 100.0 724 357 80.5 4 178 666 61.7 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 239 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS VIRGINIA 3.5 3.47 171 338 443 519 80.8 - 3.5 19.2 - 3.5 0.3 - 0.2 5 Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UI PERFORMS ANNUAL REPORT CY 1998 240 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass VIRGINIA 75.9 87.6 F F 69.2 82.9 F F F F 77.2 79.6 86.2 95.5 97.1 99.9 F 92.9 7.8 2.0 2.8 2.7 97.5 7.3 3.8 F UI PERFORMS ANNUAL REPORT CY 1998 241 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass VIRGINIA P 2.7 2.1 0.8 F P P F P F New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date State had a problem in establishing the sample universe. 242 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none VIRGIN ISLANDS 1 326 79.9 1 326 95.6 55 30.9 55 78.2 1 593 80.0 1 593 95.4 371 85.4 430 80.7 330 95.8 473 87.5 96 70.8 96 89.6 96 96.9 245 12.7 245 108.2 13 100.0 0 0.0 26 248 30.7 26 248 71.4 26 248 89.0 0 0.0 9 204 38.5 17 043 55.2 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 243 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS VIRGIN ISLANDS 0.1 5.30 Virgin Islands does not operate a BAM program. Virgin Islands does not have higher authority appeals. NO DATA UI PERFORMS ANNUAL REPORT CY 1998 244 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass VIRGIN ISLANDS 0.0 UI PERFORMS ANNUAL REPORT CY 1998 245 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass VIRGIN ISLANDS Virgin Islands does not participate in the Tax Performance System. NO DATA 246 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none WASHINGTON 140 292 96.5 140 292 99.1 6 902 86.5 6 902 97.1 172 347 95.9 172 347 99.0 72 693 84.8 84 545 69.6 72 686 60.8 84 542 95.5 24 759 65.8 24 759 85.2 24 759 95.9 3 622 97.7 3 622 99.5 3 622 100.0 14 947 0.0 14 947 99.0 205 100.0 166 100.0 3 215 662 93.0 3 215 662 98.3 3 215 662 99.2 384 54.9 75 96.2 9 320 856 46.7 12 857 196 63.9 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 247 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS WASHINGTON 2.3 2.00 757 297 003 538 88.5 - 2.9 11.5 - 2.9 0.6 - 0.3 1 Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UI PERFORMS ANNUAL REPORT CY 1998 248 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass WASHINGTON 86.7 94.2 F F 94.8 97.8 F F F F 92.3 96.4 96.0 86.2 88.2 88.4 P 99.1 1.0 0.4 0.9 99.7 0.5 0.1 0.1 F UI PERFORMS ANNUAL REPORT CY 1998 249 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass WASHINGTON P 1.5 5.2 3.6 P P P P P F P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 250 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none WEST VIRGINIA 43 078 92.9 43 078 97.8 1 171 84.4 1 171 95.8 50 981 91.4 50 981 97.9 11 346 89.8 16 224 97.8 11 346 81.5 16 224 98.4 4 381 68.2 4 381 90.5 4 381 98.4 781 89.2 781 98.7 781 99.9 7 234 100.0 7 234 100.0 195 100.0 167 99.4 669 495 50.7 669 495 94.8 669 495 98.4 179 93.5 70 61.3 795 135 41.4 1 356 700 50.3 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 251 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS WEST VIRGINIA 1.8 1.28 125 223 397 480 98.3 - 1 1.7 - 1 0.5 - 0.3 none Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UI PERFORMS ANNUAL REPORT CY 1998 252 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass WEST VIRGINIA 88.1 93.1 P P 73.5 83.0 P P P P 89.5 98.8 103.1 91.5 98.1 99.6 P 88.6 11.7 4.6 3.5 85.4 13.1 0.6 2.2 P UI PERFORMS ANNUAL REPORT CY 1998 253 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass WEST VIRGINIA P 3.0 4.0 2.4 P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 254 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none WISCONSIN 159 031 94.9 159 031 97.9 3 830 89.2 3 830 95.7 218 844 94.4 218 844 97.9 133 229 82.4 111 326 86.9 133 229 74.6 111 326 90.6 18 732 73.1 18 732 90.7 18 732 97.9 2 371 46.0 2 371 73.7 2 371 90.2 6 280 89.9 6 280 96.6 202 100.0 209 100.0 2 275 630 91.6 2 275 630 96.9 2 275 630 98.2 372 70.0 72 90.8 4 167 471 62.5 6 181 176 91.7 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 255 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS WISCONSIN 6.9 8.11 467 668 209 480 92.2 - 2.6 7.8 - 2.6 0.7 - 0.4 none Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UI PERFORMS ANNUAL REPORT CY 1998 256 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass WISCONSIN 70.7 86.3 F F 80.1 90.9 F F P P 92.5 96.9 101.0 96.4 98.9 100.6 P 92.4 7.7 2.5 1.3 94.6 5.5 0.0 0.7 P UI PERFORMS ANNUAL REPORT CY 1998 257 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass WISCONSIN P 3.3 2.1 2.2 P P P F P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 258 UI PERFORMS ANNUAL REPORT CY 1998 REPORTED MEASURE WORKLOAD STATE NATIONAL CRITERION RESULTS RESULTS First Payment Timeliness Intrastate UI full weeks - 14 21 Days 90.1 87 Intrastate UI full weeks - 35 Days 97.2 93 Interstate UI full weeks - 14 21 Days 78.4 70 Interstate UI full weeks - 35 Days 92.4 78 All First Payments - 14 21 Days 89.2 90 FY 02 All First Payments - 35 Days 97.0 95 FY 02 Nonmonetary Determinations Timeliness Detection Date to Determination Date Nonseparation Determ. within 14 Days 68.6 80 FY 02 Separation Determ. within 21 Days 73.3 80 FY 02 Nonmonetary Issue Detection Timeliness First Week Affected to Detection Date Nonseparation Issues within 14 Days 63.1 none Separation Issues within 21 Days 90.7 none Lower Authority Appeals Timeliness Decisions within 30 Days of Filing 67.9 60 Decisions within 45 Days of Filing 85.4 80 Decisions within 90 Days of Filing 95.5 95 FY 02 Higher Authority Appeals Timeliness Decisions within 45 Days of Filing 62.7 50 FY 00 Decisions within 75 Days of Filing 85.6 80 FY 00 Decisions within 150 Days of Filing 96.3 95 FY 00 Combined Wage Program Timeliness Wage Transfers Made within 3 Days 69.8 none Wage Transfers Made within 14 Days 97.3 none Billing Made within 45 Days 92.6 none Reimbursements Made within 45 Days 96.4 none Continued Claims Payment Timeliness Payments Made within 7 Days 61.4 none Payments Made within 14 Days 92.5 none Payments Made within 21 Days 96.3 none Benefit Quality Measures Nonmon. Determin. with Scores 80 70.9 75 FY 02 LA Appeals with Scores 85 90.5 80 FY 00 Benefit Payment Control Fraud Overpayment Recovery Rate 50.9 none Nonfraud Overpayment Recovery Rate 56.1 none WYOMING 9 729 96.1 9 729 99.1 793 83.6 793 97.6 10 813 94.9 10 813 98.9 7 838 88.5 4 938 95.2 7 306 78.8 1 967 80.9 1 226 90.5 1 226 97.7 1 226 99.7 201 84.6 201 99.0 201 100.0 1 518 0.0 1 518 92.2 186 100.0 172 93.6 130 796 44.9 130 796 94.6 130 796 98.3 160 75.1 73 82.5 147 194 45.1 356 464 56.4 Cash Management Average time days funds are on deposit before being transferred to Trust Fund 2.1 days 2 FY 00 Ratio of avg daily loanable balance in Clearing Account to avg daily transfer to Tust Fund 1.70 1.75 FY 02 Benefit Accuracy Measurement Total Dollars Paid in Population 18.8 Bnone Sample Size 26 353 none Proper Payment Rate 91.5 none Overpayment Rate 8.5 none Underpayment Rate 0.9 none Footnotes -- -- UI PERFORMS ANNUAL REPORT CY 1998 259 REPORTED MEASURE STATE NATIONAL CRITERION RESULTS RESULTS WYOMING 2.9 0.35 24 104 280 360 90 - 3.4 10 - 3.4 0.3 - 0.2 none Nonmonetary Quality Weighted Scores Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Lower Authority Appeals Quality Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 1996 1997 1998 0 20 40 60 80 100 Passed Quality Failed Due Process UI PERFORMS ANNUAL REPORT CY 1998 260 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Status Determinations New Employer Determinations Percentage Made Within 90 Days FY 0 criterion 60 78.0 Percentage Made Within 180 Days FY 0 criterion 80 89.7 Accuracy In Determinations FY 02 criterion 6 failed 45.8 Pass Accuracy In Postings 39.6 Pass Successor Determinations Percentage Made Within 90 Days67.0 Percentage Made Within 180 Days81.5 Accuracy In Determinations 54.2 Pass Accuracy In Postings 45.8 Pass Inactivations Accuracy In Determinations 64.4 Pass Accuracy In Postings 64.6 Pass Report Delinquency Reports From Contributory Employers Percentage Filed Timely87.4 Percentage Secured92.5 Percentage Resolved97.1 Reports From Reimbursing Employers Percentage Filed Timely79.8 Percentage Secured85.9 Percentage Resolved87.5 Appropriate Actions Taken To Resolve Delinquencies 76.6 Pass Collections Collections From Contributory Employers Percentage Of Tax Due Paid Timely92.0 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due8.1 Percentage of Tax Due Declared Uncollectible Doubtful 1.3 Accounts Receivable As A Percentage Of Tax Due 2.2 Collections From Reimbursing Employers Percentage Of Tax Due Paid Timely80.6 Turnover Ratio - Ratio Of Receivables Liquidated Or Declared Uncollectible Doubtful To Tax Due19.4 Percentage of Tax Due Declared Uncollectible Doubtful 1.2 Accounts Receivable As A Percentage Of Tax Due 4.6 Appropriate Actions Taken To Collect Tax Due 48.9 Pass WYOMING 81.4 89.8 F F 69.4 79.2 F F F F 86.8 99.4 101.7 91.8 98.8 100.2 P 88.4 12.5 0.8 5.9 98.0 3.2 0.7 0.1 F UI PERFORMS ANNUAL REPORT CY 1998 261 REPORTED MEASURE STATE NATIONAL RESULTS RESULTS Cashiering Remittances Deposited Within Three Days 92.0 Pass Field Audit Percent Change In Total Wages Resulting From Audits 5.0 Percentage Of Contributory Employers Audited 2.0 Annualized Percentage Of Total Wages Audited 1.8 Audits Meet Employment Security Manual Requirements 64.6 Pass Account Maintenance Accuracy In Report Processing 96.0 Pass Accuracy In Contributory Employer Billing 84.8 Pass Accuracy In Reimbursing Employer Billings 85.7 Pass Accuracy In Credits Refunds 73.9 Pass Accuracy In Benefit Charging 89.6 Pass Accuracy In Experience Rating 87.8 Pass WYOMING P 2.2 3.8 1.8 P P P P P P P P New Status Determinations Timelapse CY 1996 CY 1997 CY 1998 40 55 70 85 100 of New SDs Made Within 90 Days of Quarter End Date of New SDs Made Within 180 Days of Quarter End Date 262 UI PERFORMS ANNUAL REPORT CY 1998 UI PERFORMS ANNUAL REPORT CY 1998 263 The reported BAM data comprises five pieces of information total dollars paid in the population sample size proper payment rate overpayment rate and underpayment rate. In addition some States reports include footnotes that describe certain conditions that affect the data. All States have been given the opportunity to provide a narrative to accompany their annual report. States can generate a variety of estimates based on the BAM sample including 1. The percentage of cases properly paid 2. The percentage of dollars properly paid 3. The percentage of cases paid in error both overpaid and underpaid 4. The percentage of dollars paid in error 5. Any of the above broken down by responsibility and cause. Estimates based on completed cases can be calculated by the BAM software for any period of time. POPULATION AND SAMPLE SIZE Total Dollars Paid in Population is the total UI benefits paid for the population of UI claims which comprised the sampling frames for all weeks in CY 1998 for which the State pulled BAM samples. Sample Size is the number of BAM payments from covered UI programs selected for investigation during CY 1998 that have been completed and entered into the computer on or before April 30 1999. ESTIMATES OF ERROR Proper Payments is the combined ratio estimate of total dollars properly paid to total dollars paid expressed as a percentage. Overpayments is the combined ratio estimate of total dollars overpaid to total dollars paid expressed as a percentage. All estimates are based upon official actions only. Underpayments is the combined ratio estimate of total dollars underpaid to total dollars paid expressed as a percentage. 95 Confidence Interval expressed as - percentage points is shown for each of the three estimated rates proper payments overpayments and underpayments. The actual rate is expected to lie within ninety-five percent of the intervals constructed from repeated samples of the same size and selected in the same manner as the BAM sample.APPENDIX A BAM DATA AND FOOTNOTES 264 UI PERFORMS ANNUAL REPORT CY 1998 FOOTNOTES 1. If a State s database contains cases that were coded as overpayments but official action on these overpayments was precluded by the State s formal warning provision the following footnote will appear Claimants failing to conduct required work search were given formal warnings and no overpayment was established. The proper payment rate would be lower and the overpayment rate would be higher if these cases were counted as erroneous payments. 2. If a sample was not pulled for any week during 1998 the following footnote will appear Percentages apply to less than a complete year of UI payments the State did not pull a sample for weeks. 3. If a State selected one or more BAM weekly samples below the minimum level prescribed in ET Handbook No. 395 the following footnote will appear The State selected samples that were below the minimum prescribed levels for weeks. 4. If BAM monitoring conducted by the Department s Regional Offices and National Office indicates that estimates are believed to be based on data not collected in accordance with BAM methodology prescribed in ET Handbook No. 395 the following footnote will appear Percentages are based on data collection procedures that were not completely in accordance with BAM methodology prescribed in ET Handbook No. 395. 5. If the State failed to meet case completion objectives established in ET Handbook No. 395 the following footnote will appear The State completed . of the cases within 90 days. The BAM program standard is 95 completed within 90 days. 6. If more than 2 of the cases were not completed when this report was prepared the following footnote will appear . of the sample cases were not completed when this report was prepared. This exceeded the BAM program requirement that no more than 2 of the cases for the year remain incomplete. APPENDIX A BAM DATA AND FOOTNOTES UI PERFORMS ANNUAL REPORT CY 1998 265 7. The percentage variable in the footnote is the number of cases that had not been signed off by the BAM supervisor by April 30 1999 divided by the number of cases selected for BAM weekly samples during CY 1998. 8. If the State s annual sample selection is 60 or more cases below its allocated annual sample the following footnote will appear The annual sample for State s Name is cases below the allocated annual sample for the State. The precision of the data might be reduced due to the failure to sample at the prescribed level. 9. If the dollars paid in the BAM population for CY 1998 vary from the dollars paid reported in the State s ETA 5159 Claims and Payment Activities reports by more than the statistical control limit the following footnote will appear The population from which the BAM sample was selected did not include all of the UI benefits paid. This limits the degree to which inferences about the population can be made from BAM data. EXCLUDED CASES Occasionally cases that are not part of the BAM survey population for example interstate payments or supplemental payments inadvertently enter the BAM sampling frame usually due to coding errors. Any such cases that are identified in the BAM sample are excluded from the Annual Report data. Accordingly the total dollars paid in the population is adjusted to exclude the dollars paid for any non-BAM cases. Excluded dollars are estimated using the combined ratio of the dollars paid for excluded payments in the BAM sample to the total dollars paid for all payments in the BAM sample. The proper overpayment and underpayment rate estimates are based on the number of BAM sample cases completed by the State excluding the non-BAM cases. This number is reported in the Annual Report as the Sample Size . The BAM case completion and time lapse data used to determine the applicability of footnotes were computed excluding the non-BAM cases.APPENDIX A BAM DATA AND FOOTNOTES 266 UI PERFORMS ANNUAL REPORT CY 1998 UI PERFORMS ANNUAL REPORT CY 1998 267 APPENDIX B TIER II MEASURES Benefit Measures First Payment Time Lapse 14 21 days Partial Payments UCFE First Payment Time Lapse 14 21 days UCX First Payment Time Lapse 14 21 days Intrastate UI First Payment Time Lapse 14 21 days Interstate UI First Payment Time Lapse 14 21 days Workshare First Payments 14 21 days Continued Claims Time Lapse 14 Days Continued Claims Time Lapse 21 Days Continued Claims Time Lapse 28 Days Continued Claims Time Lapse 14 Days Partials Continued Claims Time Lapse 21 Days Partials Continued Claims Time Lapse 28 Days Partials Workshare Continued Weeks Time Lapse 14 daysUnits within 14 21 days within 14 21 days within 14 21 days within 14 21 days within 14 21 days within 14 21 days within 14 days within 21 days within 28 days within 14 days within 21 days within 28 days within 14 daysIntrastate Interstate Both both both Intra Inter Both Both Both Both Both Both Both BothPrograms State UI UCFE UCX State UI State UI All All All All All All All AllFull Part Wks Partials Both Both Both Both Both Both Both Both Partials Partials Partials Both Table ar9050p ar9050 ar9050 ar9050 ar9050 ar9050 ar9051 ar9051 ar9051 ar9051 ar9051 ar9051 ar9051 This appendix provides a technically complete but concise definition of all Tier II measures including the report and cell numbers in the Unemployment Insurance Data Base from which the measures are computed. The benefit measures are defined in Table 1. The report cells for the benefit measures are listed in Table 2. The computed tax measures are defined in Table 3. Information on the acceptance samples are displayed in Table 4. TABLE 1 268 UI PERFORMS ANNUAL REPORT CY 1998 APPENDIX B TIER II MEASURES Benefit Measures Nonmonetary Determinations Detection to Decision Time Lapse Intrastate Separations 21 days Nonmonetary Determinations Detection to Decision Time Lapse Interstate Separations 21 days Nonmonetary Determinations Detection to Decision Time Lapse Intrastate Nonseparations 14 days Nonmonetary Determinations Detection to Decision Time Lapse Interstate Nonseparations 14 days Nonmonetary Determinations Affected Week to Detection Time Lapse Intrastate Separations 21 days Nonmonetary Determinations Affected Week to Detection Time Lapse Interstate Separations 21 days Nonmonetary Determinations Affected Week to Detection Time Lapse Intrastate Nonseparations 14 daysUnits within 21 days within 21 days within 14 days within 14 days within 21 days within 21 days within 14 daysIntrastate Interstate Intrastate Interstate Intrastate Interstate Intrastate Interstate IntrastateFull Part Weeks Both Both Both Both Both Both Both Programs All All All All All All AllTable ar9052 ar9052 ar9052 ar9052 ar9053 ar9053 ar9053 TABLE 1 UI PERFORMS ANNUAL REPORT CY 1998 269 Benefit Measures Nonmonetary Determinations Affected Week to Detection Time Lapse Interstate Nonseparations 14 days Lower Authority Appeals Pending Cases Aged 25 Days or Less Lower Authority Appeals Pending Cases Aged More than 40 Days Lower Authority Appeals Pending Cases Aged More than 120 Days Lower Authority Appeals Pending Cases Aged More than 360 Days Average Days to Implement Lower Authority Appeals Decision Percent of Lower Authority Appeals Decisions Passing Due Process Months Worth of Pending Lower Authority Appeals Higher Authority Appeals Pending Cases Aged 40 Days or Less Higher Authority Appeals Pending Cases Aged More than 70 DaysUnits within 14 days 25 days or less old more than 40 days old more than 120 days old more than 360 days old Average of days of Sampled Cases w o errors Ratio of Pending Cases to Avg. Mo. Decision Rate 40 days or less old more than 70 days oldIntrastate Interstate Interstate Both Both Both Both Both Both Both Both BothFull Part Weeks Both Both Both Both Both Both Both Both Both Both Programs All All All All All All All All All AllTable ar9053 ar9055l ar9055l ar9055l ar9055l ar9057 ar9057t ar9055l and 5130 ar9055h ar9055h APPENDIX B TIER II MEASURES TABLE 1 270 UI PERFORMS ANNUAL REPORT CY 1998 Benefit Measures Higher Authority Appeals Pending Cases Aged More than 120 Days Higher Authority Appeals Pending Cases Aged More than 360 Days Months Worth of Pending Higher Authority Appeals CWC Wage Transfer Time Lapse 3-Day CWC Billing Timeliness 14- Day CWC Reimbursement Timeliness 14-Day Benefit Payment Control Nonfraud Collections Benefit Payment Control Fraud Collections Units more than 120 days old more than 360 days old Ratio of Pending Cases to Avg. Mo. Decision Rate within 3 days within 14 days within 14 days estab. collected estab. collectedIntrastate Interstate Both Both Both Both Both Both Both BothPrograms All All All All All All All AllFull Part Weeks Both Both Both Both Both Both Both BothTable ar9055h ar9055h ar9055h and ar5130 ar586 ar586 ar586 ar227 ar227 APPENDIX B TIER II MEASURES TABLE 1 UI PERFORMS ANNUAL REPORT CY 1998 271 Benefit Measures First Payment Time Lapse 14 21 days Partial Payments UCFE First Payment Time Lapse 14 21 days UCX First Payment Time Lapse 14 21 days Intrastate UI First Payment Time Lapse 14 21 days Interstate UI First Payment Time Lapse 14 21 days Workshare First Payments 14 days Continued Claims Time Lapse 14 Days Continued Claims Time Lapse 21 Days Continued Claims Time Lapse 28 Days Continued Claims Time Lapse 14 Days Partials Continued Claims Time Lapse 21 Days Partials Continued Claims Time Lapse 28 Days Partials Workshare Continued Weeks Time Lapse 14 days Nonmonetary Determinations Detection to Decision Time Lapse Intrastate Separations 21 days Nonmonetary Determinations Detection to Decision Time Lapse Interstate Separations 21 daysTable Cells sum c10 c14 c18 c22 for Sts w o ww sum c10 c14 c18 c22 c26 c30 for Sts with ww sum c2 c6 sum c11 c15 c19 c23 for Sts w o ww sum c11 c15 c19 c23 c27 c31 for Sts with ww sum c3 c7 sum c12 c16 c20 c24 for Sts w o ww sum c12 c16 c20 c24 c28 c32 for Sts with ww sum c4 c8 sum c10 c18 for Sts w o ww sum c10 c18 c26 for Sts with ww sum c2 sum c14 c22 for Sts w o ww sum c14c22 c30 for Sts with ww sum c6 sum c2 c3 sum c1 sum c9 c13 c17 c21 sum c1 c5 sum c9 c13 c17 c21 c25 c29 sum c1 c5 sum c9 c13 c17 c21 c25 c29 c33 c37 sum c1 c5 sum c9 c13 c17 c21 sum c1 c5 sum c9 c13 c17 c21 c25 c29 sum c1 c5 sum c9 c13 c17 c21 c25 c29 c33 c37 sum c1 c5 sum c2 c3 sum c1 sum c9 c17 c25 sum c1 sum c13 c21 c29 sum c5 APPENDIX B TIER II MEASURES TABLE 2 272 UI PERFORMS ANNUAL REPORT CY 1998 Benefit Measures Nonmonetary Determinations Detection to Decision Time Lapse Intrastate Nonseparations 14 days Nonmonetary Determinations Detection to Decision Time Lapse Interstate Nonseparations 14 days Nonmonetary Determinations Affected Week to Detection Time Lapse Intrastate Separations 21 days Nonmonetary Determinations Affected Week to Detection Time Lapse Interstate Separations 21 days Nonmonetary Determinations Affected Week to Detection Time Lapse Intrastate Nonseparations 14 days Nonmonetary Determinations Affected Week to Detection Time Lapse Interstate Nonseparations 14 days Lower Authority Appeals Pending Cases Aged 25 Days or Less Lower Authority Appeals Pending Cases Aged More than 40 Days Lower Authority Appeals Pending Cases Aged More than 120 Days Lower Authority Appeals Pending Cases Aged More than 360 Days Average Days to Implement Lower Authority Appeals Decision Percent of Lower Authority Appeals Decisions Passing Due Process Months Worth of Pending Lower Authority Appeals Higher Authority Appeals Pending Cases Aged 40 Days or Less Higher Authority Appeals Pending Cases Aged More than 70 Days Higher Authority Appeals Pending Cases Aged More than 120 Days Table Cells sum c105 c113 sum c97 sum c109 c117 sum c101 sum c9 c17 c25 sum c1 sum c13 c21 c29 sum c5 sum c105 c113 sum c97 sum c109 c117 sum c101 sum c2 sum c1 sum c1-c2-c3 sum c1 sum c6 c7 c8 sum c1 sum c8 sum c1 c36-c35 Number of cases where none of c9 c13 c14 c22 c25 c26 c28 c29 equal U divided by the number of cases where c39 0 ar9055l.c1 for the latest month divided by avg ar5130.c51 over the last 6 months sum c2 sum c1 sum c1-c2-c3 sum c1 sum c5 c6 c7 sum c1 APPENDIX B TIER II MEASURES TABLE 2 UI PERFORMS ANNUAL REPORT CY 1998 273 Benefit Measures Higher Authority Appeals Pending Cases Aged More than 360 Days Months Worth of Pending Higher Authority Appeals CWC Wage Transfer Time Lapse 3-Day CWC Billing Timeliness 14-Day CWC Reimbursement Timeliness 14-Day Benefit Payment Control Nonfraud Collections Benefit Payment Control Fraud Collections APPENDIX B TIER II MEASURES TABLE 2 Table Cells sum c7 sum c1 for last month of period ar9055h.c1 for the last month of period divided by avg ar5130.c52 over the last 6 months of period sum c84 sum c26 sum c72 sum c70 sum c73 sum c71 sum c41 c45 sum c29 c61-c69 sum c39 c43 sum c3 c59-c67 274 UI PERFORMS ANNUAL REPORT CY 1998 Tax Computed Measures Successor Status Determination Timeliness 90-day Successor Status Determination Timeliness 180-day Contributory Employer Report Timeliness Timely Filing Contributory Employer Report Timeliness Reports Secured w in 1 qtr after report is due Contributory Employer Report Timeliness Reports resolved w in 2 qtrs after report is due Reimbursing Employer Report Timeliness Timely Filing Reimbursing Employer Report Timeliness Reports Secured w in 1 qtr after report is due Reimbutory Employer Report Timeliness Reports resolved w in 2 qtrs after report is due Contributory Employers Amounts Due Paid Timely Contributory Employers Turnover RatioUnits w in 90 days w in 180 days Employers filing on Time Reports Secured Reports Resolved Employers filing on Time Reports Secured Reports Resolved Due Received on Time Ratio receiv liq uncoll. doubtful tax dueType of Employer All All Contrib Contrib Contrib Reimb Reimb Reimb Contrib ContribTable ar581 ar581 ar581 ar581 ar581 ar581 ar581 ar581 ar581 and ar2112 ar581 and ar2112 Table Cells sum c59 sum c68 sum c60 sum c68 sum c53 sum c1 c1 w 1 qtr lag sum c54 sum c1 c1 w 1 qtr lag sum c55 sum c1 c1 w 2 qtr lag sum c56 sum c2 c2 w 1 qtr lag sum c57 sum c2 c2 w 1 qtr lag sum c58 sum c2 c2 w 2 qtr lag 1-sum ar581.c15 sum ar2112.c9 sum ar581.c15- ar581.c16 sum ar581.c16 ar581.c17 ar581.c64 sum ar2112.c9 sum ar581.c15- ar581.c16 APPENDIX B TIER II MEASURES TABLE 3 UI PERFORMS ANNUAL REPORT CY 1998 275 Tax Computed Measures Contributory Employers Uncollectible Receivables Contributory Employers Unpaid Contributions Reimbursing Employers Amounts Due Paid Timely Reimbursing Employers Turnover Ratio Reimbursing Employers Uncollectible Receivables Reimbursing Employers Unpaid Contributions Wage Change Due to Field Audit Contributory Employers Audited Contributory Employers Wages Audited Units Tax Due Decleared Uncollectible Accounts Receivable End of Pd. as of Tax Due Due Received on Time Ratio receiv liq uncoll. doubtful tax due Tax Due Decleared Uncollectible Accounts Receivable End of Pd. as of Tax Due of Wages Audited Changed by Audit Audits as of employers Audited Wages as Total WagesType of Employer Contrib Contrib Reimb Reimb Reimb Reimb Contrib Contrib ContribTable ar581 and ar2112 ar581 and ar2112 ar581 and ar2112 ar581 and ar2112 ar581 and ar2112 ar581 and ar2112 ar581 ar581 ar581 and ar202Table Cells sum ar581.c17 ar581.c64 sum ar2112.c9 sum ar581.c15-ar581.c16 sum ar581.c18 sum ar2112.c9 sum ar581.c15-ar581.c16 c18 for last qtr other cells for 4 qtrs 1-sum ar581.c20 sum ar2112.c27 ar2112.c29 ar2112.c31 sum ar581.c20-ar581.c21 sum ar581.c21 ar581.c22 ar581.c65 sum ar2112.c27 ar2112.c29 ar2112.c31 sum ar581.c20-ar581.c21 sum ar581.c22 ar581.c65 sum ar2112.c27 ar2112.c29 ar2112.c31 sum ar581.c20-ar581.c21 sum ar581.c23 sum ar2112.c27 ar2112.c29 ar2112.c31 sum ar581.c20-ar581.c21 c23 for last qtr other cells for 4 qtrs sum c40a c37a sum c66 sum c25b sum c1 c1 w 5 qtr lag sum ar581.c67 sum ar581.c25b 4 sum ar581.c26a sum ar202.c5 c5 w 4 qtr lag APPENDIX B TIER II MEASURES TABLE 3 276 UI PERFORMS ANNUAL REPORT CY 1998 Name Transactions New Status Determinations New Status Determinations Posting Successor Status Determinations Successor Status Determinations Posting Inactivation Termination Status Determinations Inactivation Termination Status Determinations PostingDescription Evaluates accuracy by rating sample of determinations using 11-question review instrument Evaluates posting accuracy by rating sample of new accounts using 15-question review instrument Evaluates accuracy by rating sample of determinations using 9- question review instrument Evaluates posting accuracy by rating sample of Inactivation Termination accounts using multi-part review instrument Evaluates accuracy by rating sample of determinations using 4- question review instrument Evaluates posting accuracy by rating sample of Inactivated Terminated accounts using multi- part review instrumentSample Size 60 60 60 60 60 60Failures to Pass 4 4 4 4 4 4 APPENDIX B TIER II MEASURES TABLE 4 UI PERFORMS ANNUAL REPORT CY 1998 277 APPENDIX C STATE NARRATIVES States were invited to submit a short narrative analysis of their annual reports. Any narratives submitted to the Department electronically on or before June 4 1999 are included in this appendix. State narratives are displayed in alphabetical order. The content of each State s narrative is at the discretion of the individual State. 278 UI PERFORMS ANNUAL REPORT CY 1998 In 1998 the California Employment Development Department s EDD Quality Control QC Section examined 1 729 randomly selected unemployment insurance UI benefit payments. The Quality Control QC Section met or exceeded all federal timeliness guidelines for the UI Benefit Accuracy Measurement BAM program in completing these cases. The BAM overpayment rate for 1998 was 5.9 . Separation issues were the leading cause accounting for 46.3 of the amount overpaid. The claimants were responsible for 37.0 of the amount overpaid. The roll-out of the EDD 22s strategic plan and the implementation of telephone claim filing TCF continued during 1998. Among other accomplishments the final TCF call center became fully operational during the year. It should be noted that the 1998 BAM overpayment rate 5.9 is basically the same as it was under in person service operations. The California EDD will continue to monitor the effects of changes to the UI system and operation using the BAM data.CALIFORNIA UI PERFORMS ANNUAL REPORT CY 1998 279 During the calendar year 1998 Connecticut s Benefit Accuracy Measurement BAM program exceeded all established federal performance standards for case timeliness. A total of 480 case investigations were completed which is the required annual sample. Connecticut paid approximately 332 million dollars in UI benefits in 1998. The percentage of dollars paid without error increased from 95.7 in 1997 to 97.2 in 1998. Overpayments decreased from 4.3 in 1997 to 2.8 in 1998. The percentage of dollars paid in error attributed to the claimant decreased from 82.9 in 1997 to 72 in 1998. This decrease is attributed to a reduction in instances of claimant fraud and the incorrect reporting of partial earnings. Claimant error continues to account for a vast majority of the dollars overpaid. Connecticut currently employs voice response technology for continued claim filing for both full and partial benefits. A review of BAM data from prior years indicate that this technology has had no detrimental impact on payment rates. The dollar amount overpaid where the agency is the responsible party is so small that the error estimate is considered unreliable. The data will be viewed as an additional tool to aid in performance improvement.CONNECTICUT 280 UI PERFORMS ANNUAL REPORT CY 1998 Indiana sampled 690 benefit payments in the calendar year 1998. Based on audit findings it is estimated that 85.1 - 2.8 were properly paid. This is a 1.7 percent decrease from 1997. This small decrease in proper payments can be attributed to an increase in Work Search Issues and Benefit Year Earnings errors. The majority of the overpayments were caused by errors pertaining to Work Search 35.4 Benefit Year Earnings 25.3 Eligibility - Registration 22.5 Separation 14.5 and Base Period Wages 1.4 . Claimants are responsible solely or jointly for 78.9 of overpayment dollars. The agency is responsible solely or jointly for 23.7 of dollars overpaid. Employers are solely or jointly responsible for 15 of dollars overpaid. The increase in Work Search Issues is due partly to claimants misrepresenting their recall status. Benefit Year Earnings Errors has increased because some claimants are still reporting their partial earnings inaccurately. Indiana is continuing its efforts to reduce payment errors. Program improvement initiatives are focusing on staff employer and claimant education. Claimant self-entry has been implemented in every office which is allowing staff more time to focus on claimant profiling job placement and employer issues. The Indiana Department of Workforce Development is currently working on an automated system which will let UI claimants use the phone to file continued claims. This system is planned to be in place later this fall.INDIANA UI PERFORMS ANNUAL REPORT CY 1998 281 During the 1998 calendar year Iowa randomly selected 480 unemployment insurance payments for analysis. After investigation it was determined that 91.9 -2.5 were paid properly. The balance of 8.1 -2.5 were overpaid. This represents a decrease of .3 in properly made payments from last year and a similar increase in overpayments. Breakouts for the areas contributing to the overpayments are as follows separation issues 1.4 benefit year earnings issues 19.1 eligibility issues excluding work search 9.0 other issues 6.6 base period wage issues 3.9 and work search issues 0.0 . Of obvious concern to Iowa is the increase 22.7 due to separation issues. Although at first glance it would appear that this increase was due to improper decision making in fact that was not the case. Further investigation revealed that the separation errors were fairly evenly split between agency procedures increased workload due to Disaster Unemployment Assistance claims and inadequate information provided by claimants or employers. It was encouraging to note that errors due to benefit year earnings issues improved 24.9 since last year. The improvement was due to a decline in the average dollar value of the overpayments rather than a decrease in the percent of issues resulting in overpayments due to benefit year earnings errors. Interestingly the 1998 decline occurred after several years of movement in the opposite direction. It is also noteworthy that for the second year in a row errors due to work search issues remained at 0.0 . In the last half of 1994 new work search procedures were implemented as a result of technology advancements. Implementation of the new procedures resulted in a 13 increase in errors for this area in 1994. Although still an area of concern in 1995 the necessary internal actions had been taken to address the situation. By 1996 the problem was under control down to only 4.3 error rate . Reports for 1997 and 1998 substantiate that the problem in this area has been resolved. Iowa will continue to use the Benefit Accuracy Measurement Annual Report as a means to successfully identify and address areas of concern within the Iowa Unemployment Insurance Program.IOWA 282 UI PERFORMS ANNUAL REPORT CY 1998 The Unemployment Insurance Benefit Accuracy Measurement Program provides information on errors made in Unemployment Insurance UI benefit payments. During calendar year 1998 the BAM program selected 360 benefit claim weeks for audit. These 360 weeks were selected from a total of 340 602 benefit weeks paid. The results of the audit show that 83.2 percent of the claims were paid correctly a 4 percent decrease from 1997 and 22.5 percent of the claims were found to have errors a 6 percent decrease from 1997. Benefit Year Earnings errors accounted for the largest dollar amount of errors accounting for 44.8 percent of the total errors found and fraud was found in five cases or 1.3 percent of the cases audited a decrease from 1997. Claimants caused forty three percent of the errors found. The large number of claimant errors is primarily due to misreporting benefit year earnings and hours in the continued claim process. When problem areas are identified studies are conducted to evaluate and improve the system and recommendations are then presented to the program affected. Over the past year the Montana Unemployment Insurance Program has been developing a new computerized benefits system to replace the 14 year old mainframe system currently in use. The new system will be based on an Oracle database and will incorporate Imaging and Workflow components into the overall system. The system will allow staff to utilize their time more efficiently and help our clients in a more expedient manner. The Montana Unemployment Insurance Division instituted a Process Improvement Project PIP to find improved methods of taking claims. The result was a reorganization of claims- taking and adjudication staff into teams. There will also be improved measurement of claims activity to assure a more holistic customer-focused program. During 1998 the BAM staff participated in training Customer Service Representatives. They reviewed cases as part of the Benefit Timeliness and Quality review process. BAM members also participated on both the new UI Benefits computer system design and Department security teams and rewrote the Montana BAM Policy Manual. In an effort to better serve Montana employers the Tax Collection and Audit functions of the Unemployment Insurance Division was relocated to the Montana Department of Revenue in 1997. While oversight and Trust Fund management of the program remains with the Unemployment Insurance Division all other functions are with the Department of Revenue. This relocation of services reduces the number of stops employers need to make to gain information regarding their tax information or to set up accounts.MONTANA UI PERFORMS ANNUAL REPORT CY 1998 283 As in years past UI Division staff visited Montana communities to provide clinics workshops and training for employers and Job Service staff. Resolving reporting errors made by claimants and employers is a priority of the UI Division and the Quality Control program.MONTANA 284 UI PERFORMS ANNUAL REPORT CY 1998 As part of the UI Benefit Accuracy Measurement BAM Program in 1998 Quality Control Program staff audited 768 benefit payments made to claimants. Results showed that 90.2 percent of the dollars paid in unemployment insurance benefits in North Carolina were paid properly. Over 79 percent of the benefit dollars overpaid were due to claimant and or employer errors which are difficult to control. The most significant data finding for 1998 is that for the first time since Quality Control audits began in 1985 work search issues were no longer the greatest cause of overpayments. For 1998 work search fell behind weekly earnings and separation issues as causing the largest dollar amount of overpayments in the sample cases. Improved claimant education in work search responsibilities is felt to be the leading cause in the error reduction. The Employment Security Commission of North Carolina will continue to use Benefit Accuracy Measurement data to enhance the accuracy of unemployment insurance benefit payments.NORTH CAROLINA UI PERFORMS ANNUAL REPORT CY 1998 285 In 1998 the Ohio Benefits Accuracy Measurement program audited 485 paid weeks of unemployment benefits. The program met all federal standards for 1998. Ohio has stringent work search requirements which call for unemployed workers to register with state Employment Services make weekly job contacts with employers retain a written record of their job contacts and to report in-person to field offices for periodic eligibility reviews. These work search requirements are intended to assist the unemployed individual in returning to work as soon as possible and reduce the weeks of unemployment paid. The strict work search requirements benefit the overall unemployment insurance program in Ohio. The duration of unemployment in Ohio has been reduced from 13.3 weeks in 1997 to 11.9 weeks in 1998 thereby reducing trust fund payments by 100.9 million. This is the lowest duration of unemployment in Ohio since 1974. The strict work search requirements assist Ohio to surpasses the national average for duration of unemployment which was13.9 weeks in 1998. In an effort for continuous quality improvement Ohio intends to implement several changes to the work search policy in 1999. These changes will allow more flexibility in assigning work search requirements. Ohio anticipates that the policy changes will further reduce the duration of unemployment and decrease the dollars overpaid due to work search errors. In 1998 the Benefits Timeliness and Quality BTQ review showed steady improvement in quality through the year. The results increased from 59.15 for the first quarter 1998 to 73.37 for the fourth quarter 1998. Ohio attributes this improvement to the development of a workload reporting guide for staff intensive nonmonetary separation and nonseparation training and the implementation of Adjudication centers. Currently 16 of our 56 field offices send their separation issue claims to an Adjudication center with 2 more participating beginning June 1999. It is anticipated that an additional Adjudication center will open during 1999. Ohio expects future results to reflect the same increases in quality. The 1998 review of Ohio s tax functions was successfully completed in accordance with TPS requirements. The results of the 1998 TPS review revealed Ohio 22s tax program maintains consistent current policies and procedures in all its tax transactions that all thirteen acceptance samples passed demonstrating accurate and timely application of Ohio s policies and procedures and the computed measures indicators confirmed Ohio is accurately reporting its tax activity. Ohio is continuing to re-engineer the Unemployment Insurance Benefits Delivery System. The project s mission is to redesign business processes and apply advanced technology to improve accuracy accountability accessibility and efficiency of UI benefits services for employer and claimant customers. Continuous improvement is our goal.OHIO 286 UI PERFORMS ANNUAL REPORT CY 1998 In 1998 the Benefits Accuracy Measurement Staff investigated 497 cases. The overall proper payment rate increased from 87.9 percent in CY 1997 to 88.1 percent of total benefits paid in CY 1998 an increase of 0.2 percentage points. Over 89 percent of the dollars overpaid were due to claimant and or employer error. Claimants were the largest contributor to overpayments 80.9 . Agency only responsibility for overpayments fell from 1 87 of all payments to 1.25 relative to the previous year. The largest cause of these overpayments was unreported or incorrectly reported benefit year earnings which amounted to 39.3 percent of all dollars overpaid 4.68 of all payments . The agency has recently begun crossmatching claim status with New Hire Directory information in an effort to further reduce unreported earnings overpayments. Various other actions continue to be a made to reduce this cause of overpayments. There was an absolute decline in overpayments by all other causes when compared to the previous year. All problems found in UI benefit payments that can be directly impacted by UI Division action have been identified by Quality Control and all efforts will be made to eliminate them.SOUTH CAROLINA UI PERFORMS ANNUAL REPORT CY 1998 287 In CY 1998 the Virginia Employment Commission properly paid 80.8 percent or 138 441 462 of the 171 338 443 total umemployment benefits paid. Of the total dollars paid claimants were responsible for 15.9 percent or 27 238 700 paid in error an increase from 15.1 peracent in CY 1997. Virginia law requires that individuals actively look for work and document information about the employers contacted during each week for which a claim is filed. Claimants provided inaccurrate or fraudulent information about their efforts to find work which caused 10.44 percent of the total dollars paid to be in error. This compares to 10.24 percent the previous year. Claimants also misreported casual earnings. This accounted for 4.67 percent of the total dollars paid compared with 2.29 percent the previous year. Benefits paid to claimants who misrepresented or withheld information about their most recent employment increased from 2.45 percent in 1997 to 2.50 percent in 1998. Benefits paid to claimants who misrepresented their eligibility for other reasons decreased from 2.43 percent in 1997 to 1.44 percent in 1998.VIRGINIA 288 UI PERFORMS ANNUAL REPORT CY 1998 The Quality Control Unit of the West Virginia Bureau of Employment Programs completed the review of 480 unemployment insurance benefit payments for calendar year 1998. Results indicate that of the 125 223 397 in unemployment benefits subject to audit 98.3 were proper payments. The 1.7 of dollars overpaid was due primarily to base period wages being improperly reported by employers and benefit year earnings being improperly reported by claimants and employers. UI Administration s use of Quality Control findings for ongoing program improvement has been instrumental in their ability to maintain high proper payment rates.WEST VIRGINIA