TEGL11-04_Attach.pdf

ETA Advisory File Text

ACSI Formula of Weights by State PY 2004 State Name Overall Satisfaction Expectations Confirmation Compare to Ideal AK 0.3859 0.3243 0.2898 AL 0.3909 0.3291 0.2800 AR 0.3749 0.3348 0.2903 AZ 0.3853 0.3274 0.2873 CA 0.3847 0.3281 0.2872 CO 0.3910 0.3244 0.2847 CT 0.4032 0.3197 0.2771 DC 0.4148 0.3264 0.2588 DE 0.3845 0.3259 0.2896 FL 0.3919 0.3253 0.2827 GA 0.3896 0.3270 0.2834 HI 0.3629 0.3318 0.3053 IA 0.3902 0.3221 0.2877 ID 0.3723 0.3254 0.3023 IL 0.3846 0.3294 0.2860 IN 0.3817 0.3366 0.2817 KS 0.3940 0.3304 0.2756 KY 0.3803 0.3304 0.2893 LA 0.3872 0.3288 0.2840 MA 0.3796 0.3356 0.2848 MD 0.3855 0.3264 0.2880 ME 0.3841 0.3255 0.2904 MI 0.3910 0.3199 0.2891 MN 0.3846 0.3455 0.2699 MO 0.3871 0.3491 0.2638 MS 0.3866 0.3227 0.2907 MT 0.3775 0.3378 0.2846 NC 0.3795 0.3251 0.2954 ND 0.3863 0.3302 0.2835 NE 0.3963 0.3210 0.2826 NH 0.3864 0.3377 0.2759 NJ 0.3817 0.3381 0.2802 NM 0.3822 0.3332 0.2846 NV 0.3887 0.3248 0.2865 NY 0.3906 0.3225 0.2870 OH 0.3769 0.3261 0.2970 OK 0.3888 0.3280 0.2831 OR 0.3721 0.3371 0.2908 PA 0.3904 0.3207 0.2888 RI 0.3804 0.3280 0.2915 SC 0.3909 0.3280 0.2811 SD 0.3876 0.3250 0.2874 TN 0.3836 0.3290 0.2874 TX 0.3931 0.3235 0.2834 UT 0.3987 0.3185 0.2828 VA 0.3879 0.3264 0.2857 VT 0.3859 0.3287 0.2855 WA 0.4008 0.3161 0.2832 WI 0.3580 0.3375 0.3045 WV 0.3745 0.3342 0.2913 WY 0.4013 0.3126 0.2861 Aggregate 0.3922 0.3644 0.3472