UIPL36-01AttachC.pdf

ETA Advisory File Text

Attachment C Proposed Topics for Workshops 1. Organizing and Managing Factfinding Process Have States describe how FF is done strengths and weaknesses Work Flow - who does it In person or Telephone Predetermination FF Interviews Separate Interview Joint Interview Conference Call 2.Documentation in an Automated Environment Description of documentation requirements Organizing Files - Setting up a system to meet requirements to facilitate quality adjudication 3.Making sure your Telephone Internet system can support quality adjudication Choosing the right telephone system to meet SESA needs Have several states using telephone to describe how they designed their process - successes and pitfalls hardware etc. Have states with Internet applications describe development pitfalls successes 4.Strategy for Increased Workloads Contingency plans for high volume workloads Flexibility with current staff Training new staff quickly Facility space Have State supervisors describe techniques procedures 5.Managing for Quality Developing and using a Corrective Action Plan Measuring current performance Plan for change Actions necessary to carry out plan Re-access performance Coping with staff Problems Getting and Keeping Good Staff How to deal with burnout Stress Management Team Approach -2- 6.Analysis as a Management Tool How States use data analysis for corrective action Process Reviews Frequency Using results to implement change Positive Results 7.Successful Practices by top performing States and or States with dramatic improvement Have 3 top performers explain how they got there and how they stay in the top ten Have 3 States who have shown at least 10 - 15 increase in past 1 - 2 years describe how they accomplished it. 8. Training Approaches Have States with good training explain their approach i.e. one-on-one vs group training Have States demonstrate new and innovative ways of presenting basic FF and adjudication training 9.Workshop with Appeals Adjudication staff Relationship between nonmonetary process and Appeals Have staff explain how they got together and how it has helped both processes 10.Panel on Federal Requirements Recent UIPLs - Java Implementation Contacting Employers Prevailing Conditions of Work etc. Secretary Standards - Part 5 Handbook 301 - Reasonable Attempts 11.Panel Discussion on Accounting Reporting Funding Federal Staff Define what is reportable countable - HB 401. Explain regression analysis theory for funding of nonmons and how over under reporting affects SESA and UI statistics 12.Automation Demos Use either a trade show format or workshop to allow states to exhibit different types of labor saving ideas they have developed or implemented to make FF and -3- adjudication better easier faster. - Expert Systems - Automated FF Guides - Automated Scheduling Systems - Internet Applications