TEIN4-00Attachcnt.pdf

ETA Advisory File Text

One-Stop Guide to Accessibility and Accommodation of Persons with Disabilities This draft of 7 25 2000 has been prepared by DTI Associates for the Disability Employment and Initiatives Unit of the Office of National Programs in the Employment and Training Administration of the U.S. Department of Labor. This draft is circulated for review purposes only it is not intended for wider distribution. DRAFT 07 25 2000 TofC 1 Table of Contents CHAPTER ONE One-Stop Delivery System and Persons with Disabilities The Workforce Investment Act of 1998................................Ch. 1 Pg. 1 Nondiscrimination and Equal Opportunity Provisions......................Ch. 1 Pg. 2 Section 188..................................................Ch. 1 Pg. 2 For employment.........................................Ch. 1 Pg. 2 For program participation...................................Ch. 1 Pg. 2 Who Must Comply .............................................Ch. 1 Pg. 3 Recipients.............................................Ch. 1 Pg. 3 Limitations of Application...................................Ch. 1 Pg. 4 Programs and Activities..........................................Ch. 1 Pg. 4 Aid Benefits Services and Training.................................Ch. 1 Pg. 5 Other Rules Codes and their Priority................................Ch. 1 Pg. 5 Section 167 of The Job Training Partnership Act.........................Ch. 1 Pg. 7 CHAPTER TWO Protections and Reasonable Accommodation for Persons with Disabilities A. WHO ARE INDIVIDUALS WITH DISABILITIES WHO ARE PROTECTED UNDER SECTION 188 ...Ch. 2 Pg. 1 Disability -- Three Conditions..........................................Ch. 2 Pg. 1 1. A Physical or Mental Impairment..................................Ch. 2 Pg. 2 What is an impairment What is not an impairment What is a substantial limitation of major life activities 2. Persons With Records of Physical or Mental Impairments...............Ch. 2 Pg. 3 3. Persons Regarded as Having a Disability...........................Ch. 2 Pg. 3 Use of the Second and Third Categories..............................Ch. 2 Pg. 3 What Does It Mean to be Qualified .....................................Ch. 2 Pg. 4 Aid Services Benefits or Training...................................Ch. 2 Pg. 4 Employment..................................................Ch. 2 Pg. 5 Associational Discrimination..........................................Ch. 2 Pg. 5 Who is Eligible to File a Section 188 Complaint ...........................Ch. 2 Pg. 5 Retaliation or Coercion..............................................Ch. 2 Pg. 5 Exclusions from Protection ........................................Ch. 2 Pg. 5 Conditions Not Considered Disabilities...................................Ch. 2 Pg. 6 Current Illegal Use of Drugs Not Protected.............................Ch. 2 Pg. 7 Use of Alcohol ..............................................Ch. 2 Pg. 7 Contagious Disease or Infection Not Considered Disabilities in Employment Context .....................................................Ch. 2 Pg. 7 U.S. Citizenship Not Required for Protection...........................Ch. 2 Pg. 8 B. WHAT DISCRIMINATORY ACTIONS ARE PROHIBITED ..........................Ch. 2 Pg. 8 General Prohibitions Against Discrimination............................Ch. 2 Pg. 8 Applicability..................................................Ch. 2 Pg. 8 Basic Equal Opportunity Requirements ................................Ch. 2 Pg. 9 Denial of Opportunity to Participate or Benefit Prohibited. .................Ch. 2 Pg. 9 Provision of Unequal Opportunity or Benefit Prohibited....................Ch. 2 Pg. 9 Provision of Benefit or Service That Is Not Equally Effective Prohibited........Ch. 2 Pg. 10 Programs...................................................Ch. 2 Pg. 10 Denial of Board Membership Prohibited..............................Ch. 2 Pg. 11 Limitations on Enjoying Advantages Opportunities or Benefits Prohibited.....Ch. 2 Pg. 11 Surcharges Prohibited ........................................Ch. 2 Pg. 11 Eligibility Criteria ...........................................Ch. 2 Pg. 12 Effect of Policies and Practices Standards Procedures Criteria Methods of Administration ....................................................Ch. 2 Pg. 12 DRAFT 07 25 2000 TofC 2 Selecting Sites and Locations ..................................Ch. 2 Pg. 13 Significant Assistance to Entities That Discriminate ..................Ch. 2 Pg. 13 Procurement Contracts .......................................Ch. 2 Pg. 14 Licenses or Certification ......................................Ch. 2 Pg. 14 Exceeding the Section 188 Requirements ..........................Ch. 2 Pg. 14 C. WHAT ARE REASONABLE ACCOMMODATIONS .............................Ch. 2 Pg. 14 Requirement to Provide Reasonable Accommodation and Modification........Ch. 2 Pg. 14 Reasonable Accommodation Defined...............................Ch. 2 Pg. 15 Reasonable Accommodation and Accessibility........................Ch. 2 Pg. 15 Examples of Reasonable Accommodation .........................Ch. 2 Pg. 16 Personal Devices and Services ...................................Ch. 2 Pg. 20 Choosing the Accommodation ..................................Ch. 2 Pg. 20 The Counterbalance Fundamental Alteration or Undue Burden Hardship......Ch. 2 Pg. 21 EEOC Guidance to Reasonable Accommodation.......................Ch. 2 Pg. 24 Qualification Standards and Selection Criteria Permitted..................Ch. 2 Pg. 24 CHAPTER THREE Ensuring Compliance State Administrative Design..........................................Ch. 3 Pg. 1 Governors Responsibilities........................................Ch. 3 Pg. 1 Methods of Administration........................................Ch. 3 Pg. 1 Equal Opportunity Officers........................................Ch. 3 Pg. 2 A Process for Ensuring Compliance.....................................Ch. 3 Pg. 3 Recipient Self-Assessment.......................................Ch. 3 Pg. 3 Appointment of the Equal Opportunity Officer...........................Ch. 3 Pg. 4 The Role and Responsibilities of the EO Officer.........................Ch. 3 Pg. 4 Persons Eligible to Serve as an EO Officer............................Ch. 3 Pg. 5 Four Best Practices for Ensuring Effective Compliance.......................Ch. 3 Pg. 7 BEST PRACTICE ONE Gain Commitment from Local Workforce Investment Board and One- Stop Administrators.......................................Ch. 3 Pg. 7 BEST PRACTICE TWO Coordinate Compliance Activities ................Ch. 3 Pg. 7 BEST PRACTICE THREE Involve People with Disabilities ................Ch. 3 Pg. 8 BEST PRACTICE FOUR Institutionalize Compliance Procedures............Ch. 3 Pg. 8 A Three-Phase Process ...........................................Ch. 3 Pg. 9 PHASE ONE Preparation ......................................Ch. 3 Pg. 9 Access Team Leader PHASE TWO Evaluating Current Policies Practice and Services...........Ch. 3 Pg. 10 PHASE THREE Selecting and Implementing Modifications................Ch. 3 Pg. 10 IMPLEMENTING THE PROJECT START-UP...............................Ch. 3 Pg. 10 Complete Personal Orientation to Nondiscrimination and EO Requirements....Ch. 3 Pg. 11 Structure and Initiate the Compliance Process ......................Ch. 3 Pg. 12 team approach 1.Include representatives from all major organizational units. 2.Include persons with special skills and expertise. 3.Include opinion leaders. 4.Involve people with disabilities. Develop an Overview of One-Stop Center Programs ...................Ch. 3 Pg. 15 Resource 3-1 One-Stop Access Review Start-Up Tasks....................Ch. 3 Pg. 17 Resource 3-2 One-Stop Access Team Members..........................Ch. 3 Pg. 18 Resource 3-3 One-Stop Partners Programs and Administrators..............Ch. 3 Pg. 18 Resource 3-4 Request for Program Activity or Service Summary.............Ch. 3 Pg. 19 DRAFT 07 25 2000 TofC 3 CHAPTER FOUR General Nondiscrimination Requirements Affirmative Obligations..............................................Ch. 4 Pg. 1 Assurance of Nondiscrimination and Equal Opportunity....................Ch. 4 Pg. 1 Nondiscrimination and EO Notice and Communication....................Ch. 4 Pg. 3 Additional Notice and Communication Requirements.....................Ch. 4 Pg. 5 Publications............................................Ch. 4 Pg. 5 Broadcast Information. ....................................Ch. 4 Pg. 5 Unequal Treatment. ......................................Ch. 4 Pg. 5 Orientation. ............................................Ch. 4 Pg. 5 Data and information collection and maintenance........................Ch. 4 Pg. 6 Recording requirement. ...................................Ch. 4 Pg. 6 Complaint log. ..........................................Ch. 4 Pg. 7 Period of retention of records. ...............................Ch. 4 Pg. 7 Required access by CRC Director. ...........................Ch. 4 Pg. 7 Required notification of lawsuits or enforcement. ..................Ch. 4 Pg. 8 Confidentiality requirement. ................................Ch. 4 Pg. 8 Universal access to programs and activities............................Ch. 4 Pg. 8 Complaint processing procedures ..................................Ch. 4 Pg. 9 Implementing the Review of Nondiscriminatory Policies and Practices...........Ch. 4 Pg. 10 Step 1 Preparing for the Review...................................Ch. 4 Pg. 11 Gather the Access Team as described in chapter 3. ..............Ch. 4 Pg. 11 Review the lists of partners and programs gathered with Resource 3-3 and the documents received by entities in response to Resource 3-4. ..Ch. 4 Pg. 12 Clarify the survey and review process. ........................Ch. 4 Pg. 12 Make assignments. .....................................Ch. 4 Pg. 12 Step 2. Conduct the Review......................................Ch. 4 Pg. 13 Use Resource 4-1 to assess compliance with basic nondiscrimination and EO provisions of 29 CFR 37. ........................... Ch. 4 Pg. 13 Use Resource 4-2 to assess required affirmative obligations. ........Ch. 4 Pg. 13 Step 3. Analyze Findings.......................................Ch. 4 Pg. 13 Document the changes needed. ............................Ch. 4 Pg. 13 Communicate with partners subrecipients or service providers as appropriate. Ch. 4 Pg. 14 Obtain comments and other feedback. .......................Ch. 4 Pg. 14 Preserve reports and other documents from the process. ...........Ch. 4 Pg. 15 Resource 4-1 Recipient Self-Assessment Survey.........................Ch. 4 Pg. 16 Resource 4-2 Recipient Affirmative Obligation Survey.......................Ch. 4 Pg. 24 CHAPTER FIVE Employment Policies and Practices WIA Title I Recipients as Employers.................................Ch. 5 Pg. 1 Overview of Legal Standards and Requirements.........................Ch. 5 Pg. 2 Examples of Prohibited Employment Policies and Practices................Ch. 5 Pg. 3 Basic Definitions ................................................Ch. 5 Pg. 4 Who is a Qualified Individual with a Disability ........................Ch. 5 Pg. 4 What are the Essential Functions of a Job ..........................Ch. 5 Pg. 5 outcomes results The Obligation to Provide Reasonable Accommodation .................Ch. 5 Pg. 6 Examples of Reasonable Accommodation ..........................Ch. 5 Pg. 6 Choosing the Accommodation ...................................Ch. 5 Pg. 7 A Limit Undue Hardship .......................................Ch. 5 Pg. 8 Qualification Standards and Selection Criteria ..........................Ch. 5 Pg. 10 Job-related DRAFT 07 25 2000 TofC 4 Business necessity Nondiscrimination in the Hiring Process ..............................Ch. 5 Pg. 11 Job Advertisements and Notices ................................Ch. 5 Pg. 11 Testing.....................................................Ch. 5 Pg. 11 Pre-employment Inquiries .....................................Ch. 5 Pg. 12 Post-Offer and Employee Medical Examinations and Inquiries.................Ch. 5 Pg. 14 Inquiries Following a Conditional Offer .............................Ch. 5 Pg. 14 Employee Medical Examinations and Inquiries ......................Ch. 5 Pg. 14 Medical Files ..............................................Ch. 5 Pg. 15 Drug Testing ..............................................Ch. 5 Pg. 15 Direct Threat to Health or Safety ................................Ch. 5 Pg. 15 Limiting Segregating or Classifying Job Applicants or Employees..............Ch. 5 Pg. 16 Insurance and Other Benefit Plans ...............................Ch. 5 Pg. 17 Other Benefits and Privileges ...................................Ch. 5 Pg. 17 Opportunities for Advancement .....................................Ch. 5 Pg. 18 Performance Standards .......................................Ch. 5 Pg. 18 Training Opportunities ..........................................Ch. 5 Pg. 19 Contractual or Other Relationships....................................Ch. 5 Pg. 19 Discrimination on the Basis of Relationship or Association...................Ch. 5 Pg. 20 Retaliation and Coercion............................................Ch. 5 Pg. 21 Implementing the Review of Employment Policies and Practices...............Ch. 5 Pg. 21 Resource 5-1 Reasonable Accommodations Checklist......................Ch. 5 Pg. 22 CHAPTER SIX Program and Facility Access Program Accessibility..............................................Ch. 6 Pg. 1 program accessibility ...................................Ch. 6 Pg. 2 What is a Program or Activity ....................................Ch. 6 Pg. 3 The Entire Scope of Programs and Activities...........................Ch. 6 Pg. 4 in their entirety .......................................Ch. 6 Pg. 4 buildings...............................................Ch. 6 Pg. 4 support facilities.........................................Ch. 6 Pg. 4 Program Access in Existing Facilities .................................Ch. 6 Pg. 5 Existing Facilities and Architectural Accessibility Standards .............Ch. 6 Pg. 6 Methods of Compliance ........................................Ch. 6 Pg. 6 most integrated setting ..................................Ch. 6 Pg. 6 1. Reassignment of services to an accessible location. .............Ch. 6 Pg. 7 2. Purchase redesign or relocation of equipment..................Ch. 6 Pg. 7 3. Assignment of aides....................................Ch. 6 Pg. 8 4. Structural changes to eliminate barriers.......................Ch. 6 Pg. 8 Fundamental Alterations and Undue Burdens .......................Ch. 6 Pg. 10 Designated Historic Buildings ...................................Ch. 6 Pg. 11 Providing Access in Leased Space ..............................Ch. 6 Pg. 12 New Construction and Alterations.....................................Ch. 6 Pg. 13 Coverage Under Both Title II and Section 504 .......................Ch. 6 Pg. 14 ADAAG and UFAS ..........................................Ch. 6 Pg. 15 Curb Ramps ...............................................Ch. 6 Pg. 16 Alterations to Historic Properties ................................Ch. 6 Pg. 16 Maintenance of Accessible Features ................................Ch. 6 Pg. 16 Implementing the Review of Program and Facility Access....................Ch. 6 Pg. 17 Overview of the Program and Facility Access Review........................Ch. 6 Pg. 18 Prepare to Conduct the Review....................................Ch. 6 Pg. 18 1. Review or complete list of One-Stop programs and partners from Resource 3-3. Ch. 6 Pg. 19 2. Compile the list of facilities used for programs and activities from Resource 3-4. Ch. 6 Pg. 19 3. Orient facilities assessment team to ADAAG and Resources 6-1 and 6-2. DRAFT 07 25 2000 TofC 5 .............................................. Ch. 6 Pg. 19 4. Identify programs and spaces to be surveyed..................Ch. 6 Pg. 19 a. The current building s and location within the building s of each program. b. Program scheduling requirements. c. Program space requirements. 5. Identify the spaces to be surveyed. ........................Ch. 6 Pg. 20 6. Complete facility review plan including time frames.............Ch. 6 Pg. 21 Conduct the Facility Access Review ..............................Ch. 6 Pg. 21 Analyze Program Access Options ...............................Ch. 6 Pg. 22 1. Identify nonstructural and structural solutions. ................Ch. 6 Pg. 23 criteria...............................................Ch. 6 Pg. 24 Integration. Preferences. Capital planning information. 2. Project long-term and short-term costs......................Ch. 6 Pg. 24 3. Document fundamental alteration undue burden decisions.........Ch. 6 Pg. 24 Develop an Action Plan .......................................Ch. 6 Pg. 25 1. Prepare a barrier removal plan.............................Ch. 6 Pg. 25 2. Solicit comments on the draft action plan.....................Ch. 6 Pg. 25 3. Adopt and implement final plan............................Ch. 6 Pg. 25 Resource 6-1 Program Inventory......................................Ch. 6 Pg. 27 Resource 6-2 Facility Checklist......................................Ch. 6 Pg. 28 PARKING...................................................Ch. 6 Pg. 28 PASSENGER LOADING ZONES..................................Ch. 6 Pg. 28 EXTERIOR ROUTE OF TRAVEL ..................................Ch. 6 Pg. 29 RAMPS....................................................Ch. 6 Pg. 30 STAIRS....................................................Ch. 6 Pg. 31 LIFTS......................................................Ch. 6 Pg. 31 ENTRANCES................................................Ch. 6 Pg. 32 LOBBIES AND CORRIDORS.....................................Ch. 6 Pg. 33 ELEVATORS................................................Ch. 6 Pg. 34 ROOMS AND SPACES.........................................Ch. 6 Pg. 35 TOILET ROOMS..............................................Ch. 6 Pg. 37 SHOWER ROOMS............................................Ch. 6 Pg. 39 ASSEMBLY AREAS...........................................Ch. 6 Pg. 40 CAFETERIAS................................................Ch. 6 Pg. 41 LIBRARIES..................................................Ch. 6 Pg. 42 Resource 6-3 Analyzing Options.....................................Ch. 6 Pg. 43 CHAPTER SEVEN Requirements for Effective Communication An Overview of Communication Requirements..............................Ch. 7 Pg. 1 Providing Auxiliary Aids and Services................................Ch. 7 Pg. 2 for people who are hearing impaired..........................Ch. 7 Pg. 3 for people with visual disabilities.............................Ch. 7 Pg. 3 for people with cognitive disabilities..........................Ch. 7 Pg. 3 for people with mobility disabilities...........................Ch. 7 Pg. 4 Guidelines for Determining Which Types of Auxiliary Aids and Services to Provide Ch. 7 Pg. 5 Factors that may influence whether a particular auxiliary aid or service provides effective communication.......................................... Ch. 7 Pg. 5 The particular needs of the person requesting the auxiliary aid or service..Ch. 7 Pg. 5 The duration and complexity of the communication. ................Ch. 7 Pg. 6 The context of the communication.............................Ch. 7 Pg. 6 DRAFT 07 25 2000 TofC 6 The number of people involved................................Ch. 7 Pg. 6 Importance and potential impact..............................Ch. 7 Pg. 6 TECHNOLOGIES AVAILABLE FOR ALTERNATIVE COMMUNICATION....................Ch. 7 Pg. 7 Alternatives for Visual Communication ...............................Ch. 7 Pg. 8 Alternative Formats. ......................................Ch. 7 Pg. 8 Braille...........................................Ch. 7 Pg. 8 large print........................................Ch. 7 Pg. 9 Sans Serif type....................................Ch. 7 Pg. 9 audiotapes.......................................Ch. 7 Pg. 9 Adaptations for Computers..................................Ch. 7 Pg. 9 Video description also known as descriptive narration .............Ch. 7 Pg. 10 Accommodating Computer Users With Low Vision. ...............Ch. 7 Pg. 10 Accommodating Computer Users Who Are Blind.................Ch. 7 Pg. 11 Formatting Computer Disks For People Who Are Visually Impaired....Ch. 7 Pg. 13 Columns Charts and Graphics..............................Ch. 7 Pg. 14 Graphically Based Computer Presentations.....................Ch. 7 Pg. 14 Portable Document Format PDF ............................Ch. 7 Pg. 15 Alternatives to Aural Oral Communication ..........................Ch. 7 Pg. 17 Aural oral.............................................Ch. 7 Pg. 17 Writing...............................................Ch. 7 Pg. 17 Computer-Aided Real-Time Reporting CART ....................Ch. 7 Pg. 17 Assistive Listening Devices................................Ch. 7 Pg. 18 Text Telephone Telecommunication Devices for the Deaf TTY TDDs ...Ch. 7 Pg. 18 Telephone Relay Services.................................Ch. 7 Pg. 18 Telephone Amplification...................................Ch. 7 Pg. 19 Hearing aid compatible phones..............................Ch. 7 Pg. 19 Signaling system........................................Ch. 7 Pg. 20 Adaptations for Computers.................................Ch. 7 Pg. 20 Electronic Speech Aids...................................Ch. 7 Pg. 20 Captioning Television and Videotape Programming................Ch. 7 Pg. 20 Video conferencing......................................Ch. 7 Pg. 21 Sign Language Interpreter Services...........................Ch. 7 Pg. 21 American Sign Language ASL .......................Ch. 7 Pg. 22 English-Based Sign................................Ch. 7 Pg. 22 Sign Language Interpreting...........................Ch. 7 Pg. 22 Oral Oral Tactic Transliterating........................Ch. 7 Pg. 22 Tactile Interpreting Transliterating......................Ch. 7 Pg. 22 Staging issues........................................Ch. 7 Pg. 23 Accommodations for People with Cognitive Impairments..................Ch. 7 Pg. 23 Increase the accessibility of computers and software..............Ch. 7 Pg. 24 Screen reader software packages............................Ch. 7 Pg. 24 Optical Character Recognition OCR system with speech synthesis...Ch. 7 Pg. 25 Voice recognition software.................................Ch. 7 Pg. 25 Captioning television and videotape programming.................Ch. 7 Pg. 25 Video description........................................Ch. 7 Pg. 25 Word processing software enhancements......................Ch. 7 Pg. 25 FM amplification devices..................................Ch. 7 Pg. 25 CART................................................Ch. 7 Pg. 25 TELEPHONE COMMUNICATIONS.........................................Ch. 7 Pg. 26 TDDs TTYs..................................................Ch. 7 Pg. 26 Telephone Relay Services.......................................Ch. 7 Pg. 28 EMERGENCY TELEPHONE SERVICES .....................................Ch. 7 Pg. 29 ELECTRONIC AND INFORMATION TECHNOLOGY...............................Ch. 7 Pg. 29 Section 508 of the Rehabilitation Act................................Ch. 7 Pg. 30 DRAFT 07 25 2000 TofC 7 Universal Design..............................................Ch. 7 Pg. 32 Assistive Technology...........................................Ch. 7 Pg. 33 Software Enhancements or Adjustments.............................Ch. 7 Pg. 33 Website Accessibility..........................................Ch. 7 Pg. 34 Website Accessibility Guidelines..................................Ch. 7 Pg. 36 Cascading Style Sheets.........................................Ch. 7 Pg. 36 Bobby.....................................................Ch. 7 Pg. 36 Web Access Symbol...........................................Ch. 7 Pg. 37 Kiosks and Information Transaction Machines ITMs ....................Ch. 7 Pg. 37 Touch Screen Kiosks...........................................Ch. 7 Pg. 38 PROVIDING ASSISTANCE AT MEETINGS...................................Ch. 7 Pg. 39 Registration.................................................Ch. 7 Pg. 39 Meeting Planning .............................................Ch. 7 Pg. 39 FUNDAMENTAL ALTERATIONS OR UNDUE BURDENS ..........................Ch. 7 Pg. 42 STRUCTURAL COMMUNICATION FEATURES ...............................Ch. 7 Pg. 43 IMPLEMENTING THE REVIEW OF COMMUNICATIONS............................Ch. 7 Pg. 43 Prepare to Conduct the Review .................................Ch. 7 Pg. 44 Review Communication Access .................................Ch. 7 Pg. 45 Communication in all programs services and activities.............Ch. 7 Pg. 45 Telecommunications.....................................Ch. 7 Pg. 46 Signage and information.........................................Ch. 7 Pg. 46 Develop Communication Strategies.................................Ch. 7 Pg. 47 Resource 7-1 Communication Access Assessment........................Ch. 7 Pg. 49 A. Communication Access ......................................Ch. 7 Pg. 49 B. Telecommunications .........................................Ch. 7 Pg. 53 C. Other Communication ........................................Ch. 7 Pg. 54 Resource 7-2 Communication Summary and Action Plan ...................Ch. 7 Pg. 55 CHAPTER EIGHT Compliance Procedures Compliance Procedures.............................................Ch. 8 Pg. 1 Director...............................................Ch. 8 Pg. 1 Civil Rights Center........................................Ch. 8 Pg. 1 Pre-Approval Compliance Reviews...................................Ch. 8 Pg. 1 Letter of Findings.........................................Ch. 8 Pg. 2 Conciliation Agreement....................................Ch. 8 Pg. 2 Post-Approval Compliance Reviews..................................Ch. 8 Pg. 2 Notification Letter........................................Ch. 8 Pg. 2 Letter of Findings.........................................Ch. 8 Pg. 3 Notice to Show Cause.....................................Ch. 8 Pg. 3 Federal Enforcement Procedures...................................Ch. 8 Pg. 4 Final Determination.......................................Ch. 8 Pg. 4 consequences...........................................Ch. 8 Pg. 4 COMPLAINT PROCEDURES.............................................Ch. 8 Pg. 4 Notice of Final Action......................................Ch. 8 Pg. 5 Notice of Lack of Jurisdiction................................Ch. 8 Pg. 5 Initial Determination.......................................Ch. 8 Pg. 6 Final Determination.......................................Ch. 8 Pg. 6