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News Release

US Department of Labor achieves $5.2 million settlement for retirement plan clients of ING Life Insurance and Annuity Co.

WASHINGTON — The U.S. Department of Labor today announced a settlement agreement with ING Life Insurance and Annuity Co. that provides for a $5.2 million payment to certain retirement plan clients adversely affected by its undisclosed practice of keeping investment gains achieved when the company failed to process requested transactions in a timely manner.

The department alleged that ILIAC's failure to disclose its policy on reconciling transaction processing errors to retirement plan clients was a violation of the Employee Retirement Income Security Act.

"This Labor Department settlement will restore funds to about 1,400 retirement plans and ultimately benefit hard-working Americans who are making sacrifices now in order to save for their retirement years," said acting Secretary Seth D. Harris. "All of us who are planning for retirement deserve to know how our savings and investments are being handled, how much is being charged in fees and how much these transactions impact final account balances."

Assistant Secretary of Labor for Employee Benefits Security Phyllis C. Borzi said, "This settlement is reflective of my agency's commitment to enforcing requirements for transparency in the retirement savings marketplace. Failure of a plan fiduciary to disclose the revenue it received from managing retirement plans is a disservice to employers who are providing this benefit to their workers."

The agreement announced today also requires ILIAC to disclose its policy on how it corrects transaction processing errors to plan clients covered by ERISA and to adopt procedures for terminating abandoned plans through the Employee Benefits Security Administration's Abandoned Plan Program. In addition, ILIAC has agreed to pay a $524,508.73 civil penalty.

The $5.2 million that ILIAC has agreed to pay represents net gains kept by the company that resulted from the manner in which certain transaction processing errors were handled during the 2008-2011 period. The department alleged that this service provider's failure to disclose its transaction error correction policy to its ERISA plan clients resulted in it receiving compensation in violation of the act. It has been ILIAC's practice to keep gains derived from processing transactions that it failed to timely process as of the contract date as well as from re-processing erroneous transactions. In both instances, ILIAC makes corrections using the date required by its contract. Gains and losses result when the share or unit value differs between the contract date and the actual trade date. Any gains in share or unit value between the contract date and trade date are kept by ILIAC, whereas ILIAC is obligated, by contract, to make plans whole for any losses.

The settlement agreement requires that ILIAC make full disclosure of its transactions policy to its current and prospective ERISA plan clients in writing. Current plan clients will be given the opportunity to object to the policy within 30 days of receipt of notice. Prospective plan clients will be informed of the policy by way of its incorporation in ILIAC's contracts and service agreements. The disclosure also will state that ILIAC will track the effect of the corrections for each affected plan on an annual basis and will make that information available to its ERISA plan clients. ILIAC will acknowledge in the disclosure that any gains it keeps as a result of the policy constitute additional compensation for the services the company provides and it will report such compensation in accordance with ERISA Section 408(b)(2).

According to the settlement, ILIAC also will ensure that any plans deemed to have been abandoned will be properly terminated. It will attempt to contact the sponsor of each such plan, and if its efforts are unsuccessful, ILIAC agrees to become that plan's qualified termination administrator.

ILIAC is an insurance company with approximately 35,000 ERISA-covered plan clients. It has offices in Connecticut and provides, among other things, custodial and third party administration services to defined contribution plans that are sponsored by business organizations.

The settlement was the result of an investigation conducted by EBSA's Boston Regional Office. It was reached with the assistance of the Labor Department's Regional Office of the Solicitor in Boston.

For information on the Abandoned Plan Program, visit EBSA's compliance assistance Web page at

Employee Benefits Security Administration
February 4, 2013
Release Number
Media Contact: Jason Surbey
Phone Number
Media Contact: Michael Trupo
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