According to a DOL study on UI call centers, the most frequent inquiries by claimants are: 

  • “When will a decision be made on my claim?”  
  • “How much am I going to get paid?”   
  • “What is the status of my check or deposit?” 

Claimants want to know whether their claim has been received and if they need to do anything else to get paid. Irregular, non-existent, or confusing claim statuses tend to increase the number of call center inquiries.

A claimant-friendly status tool can help people get the information they need on their own and feel confident about what step in the claim lifecycle they are in.    


The following are recommendations for building a clear and effective claims status tracker. 

Interested in addressing claims status? Email the UI Modernization Team

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