This site highlights how the Department of Labor is empowering states to better serve people as part of the American Rescue Plan Act (ARPA).
ARPA provided $2 billion to the Department of Labor for Unemployment Insurance Modernization with 3 specific goals: to detect and prevent fraud, ensure timely payment of benefits, and promote equitable access. By providing targeted grants to states & territories, better guidance and direct assistance, and piloting technological solutions, DOL will build trust and resilience in the nation’s UI systems through common tools and approaches which states choose to adopt.
We’ll continue to add examples over time and welcome your feedback on this site.
See sample UI intake questions that could make application forms clearer and more accessible. These samples use plain language developed by expert content strategists in collaboration with Arkansas, New Jersey, and USDOL.
See New Jersey’s transformation to a mobile responsive UI application, and learn how to use cascading style sheet (CSS) media queries to improve your site’s mobile responsiveness without needing to upgrade your software stack or infrastructure.
The U.S. Web Design System (USWDS) is a set of user interface components that makes it easy to build accessible and usable government websites.
One challenge in maintaining a complex system is allowing for changes to be made quickly, without putting the quality and stability of the system at risk. To meet this challenge, implement automated, real-time (or near real-time) quality feedback mechanisms.
See how New Jersey changed form questions and mapped the changes to existing database requirements without changing the backend. This enables changes on form questions without a significant tech overhaul.
See how you can use plain language to improve the clarity of determination notices sent to claimants. The language was developed by policy experts and content strategists in the Rhode Island Department of Labor and Training (DLT) and the U.S. Department of Labor (USDOL).
Learn about the benefits of making your site mobile friendly, three approaches to doing so, and steps you can take today to improve your claimants' experience.
This open-source sample code was developed as a collaborative effort between the U.S. Department of Labor, New Jersey (initial claims intake), and Arkansas (integration with login.gov). The sample includes code for the full claim form, online identity verification through login.gov, and scaffolding for retrieving the 1099-G and for showing claim status, and it exemplifies equitable customer experience, accessible design, and technology best practices.
About ARPA and the Claimant Experience Pilot
All of the work shown on this site to date came from the Claimant Experience Pilot engagement between U.S. Department of Labor, the New Jersey Department of Labor and Workforce Development and the Arkansas Division of Workforce Services funded through ARPA. Learn more about ARPA and the funding it provides to states.