References: UIPL No. 8-95 (December 22, 1994), UIPL No. 42-93 (August 31, 1993). Background: Revisions have been made to some pages of the draft RQC Operations Handbook issued in 1993 and the recently distributed Appendix B. Some of these changes are necessary to clarify issues which the Regions and State Employment Security Agencies have called to our attention during the voluntary period. Others are answers to questions asked in the RQC Question and Answer series. Only the most significant revisions are included at this time. Other revisions will be incorporated into the final handbook and appendices which will be released late in 1995 with an official handbook number. This handbook will be released as part of the final phase of RQC's mandatory implementation which is effective January 1996. Action Required: Distribute these pages to the RQC Reviewer(s) and to appropriate tax and ADP staff members. Three copies have been included for your convenience. Handbook Maintenance.: The revised pages are single sided and have the same number as the old pages. Where it was necessary to add a page, the page has been numbered with the page number plus an A, B, C, etc. A summary listing of the most important revisions for each function is also provided. The revised text has been highlighted on each page in order to easily identify the changes. Chapter 1.: No revised pages Chapter 2: No revised pages Chapter 3:: Pages 24, 30, 32m 40, 42, 44, 47, 48, 49, 53, 58, 60, 61, 63, 64, 67, 68, and 79 have been revised. Chapter 4:: Chapter 4 revisions for the Cashiering function will be sent under separate cover after the pilot test is complete. Chapter 5:: Pages 2, 6, 7, 8, 9, 10, 11, 39, 44, 51, 64, and 65 have been revised. Chapter 6:: Pages 2, 6, 7, 8, 9, 10, 39, 44, and 46 have been revised. Chapter 7:: Pages 3, 34, 40, 42, 43, 49, 53, and 54 have been revised. Chapter 8:: Pages 22, 23, 33, 68, 72, 92, 93, 99, 102, 108, 110, 113, 142, 143, and 179 have been revised.

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Background: Copies of the Quality Appraisal results for FY 1993 are being transmitted under separate cover to all States. This report contains the results of all State Employment Security Agencies (SESAs) for all performance measures in the Quality Appraisal system. Measures in the Quality Appraisal system, using data reported by SESAs, include first benefit payment promptness, appeals promptness, field audit penetration, report delinquency, cash management and benefit payment control. Measures using results from on-site reviews performed by SESAs or Federal staff include nonmonetary determinations performance and promptness, appeals performance, employer status determinations, field audit performance and collections. The quantifiable goals SESAs should achieve in the various measures are designated as Secretary's Standards (SS) and Desired Levels of Achievement (DLAs). Criteria in the Secretary's Standards apply to intrastate and interstate first payment promptness and lower authority appeals promptness. Action Required: SESA Administrators are requested to: a. Review the FY 1993 Quality Appraisal report and identify any activities not meeting the designated SS/DLAs; and b. For those activities not meeting the SS/DLAs, submit corrective action plans in accordance with the FY 1994 Program and Budget Planning (PBP) instructions.

AWBA Utilization: The attached listing identifies the AWBA which is to be used when computing the weekly amount of disaster unemployment assistance (DUA) for major disasters where the date of the disaster for the individual occurs during the fourth quarter of FY 1993 (refer to 20 CFR 625.6). The AWBA for each State is based on the total amount of unemployment insurance paid in that State in the first four of the last five completed calendar quarters immediately preceding the quarter in which the major disaster began. States shall use the AWBA, rounded to the next higher dollar amount, in the computation of the DUA weekly benefit amount. An updated listing will be provided for each subsequent calendar quarter. Action Required: State Employment Security Agency Administrators are requested to provide this information to appropriate staff.

Background: Due to changes in personnel, facilities and agency reorganizations, periodic updates of State agency contacts are necessary. States have provided the names and telephone numbers of individuals designated to respond to inquiries from other States about UC tax and employer accounts. This directory reflects information provided through June 1993. It replaces the directory attached to UIPL No. 35-92. Changes: When changes occur, the page to be changed should be copied and the changes penned in. Mail or fax the revised page to the appropriate Regional Office. They will update their information and forward the changes to the Unemployment Insurance Service (UIS) National Office for inclusion in the next directory update. Action Required: All SESAs are requested to ensure that a copy of the attached directory is made available to appropriate personnel.

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