About the Study

In 2021, the Chief Evaluation Office (CEO) partnered with the Employment and Training Administration (ETA) to fund contractor Manhattan Strategy Group to conduct the Navigators in Social Service Delivery Settings: A Review of the Literature with Relevance to Workforce Development Programs. The literature review aims to examine the roles and activities of navigator programs in workforce development and related fields as well as the outcomes and impacts of such programs. To address these goals, researchers identified and reviewed relevant literature published between 2010 and 2021. They also reviewed the bibliographic references of the identified articles for additional materials.

Service navigators provide information about supports and services within complex systems to help individuals or families navigate them. Navigators may offer possible solutions to program access challenges by coordinating services, increasing knowledge via education, and even promoting systems change efforts that reduce barriers to access and make service delivery more welcoming to targeted populations. The use of navigators emerged in patient care in the early 1990s and has since expanded to workforce development, education, and social services programs.

This Department of Labor-funded study was a result of the Department’s research priorities for the upcoming year. It contributes to the labor evidence-base to inform employment and training-related programs and policies and addresses Departmental strategic goals and priorities.

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Contractor: Manhattan Strategy Group

For More Information: ChiefEvaluationOffice@dol.gov

The Department of Labor’s (DOL) Chief Evaluation Office (CEO) sponsors independent evaluations and research, primarily conducted by external, third-party contractors in accordance with the Department of Labor Evaluation Policy. CEO’s research development process includes extensive technical review at the design, data collection and analysis stage, including: external contractor review and OMB review and approval of data collection methods and instruments per the Paperwork Reduction Act (PRA), Institutional Review Board (IRB) review to ensure studies adhere to the highest ethical standards, review by academic peers (e.g., Technical Working Groups), and inputs from relevant DOL agency and program officials and CEO technical staff. Final reports undergo an additional independent expert technical review and a review for Section 508 compliance prior to publication. The resulting reports represent findings from this independent research and do not represent DOL positions or policies.