This section outlines what to consider when starting a claims status project. Building these activities into your plan can help ensure that the project meets your state’s existing or future needs.
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Define objectives before starting
The first step your team should take when standing up or improving your state’s claim status tool is defining your objectives.
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Prioritize your claims status project
Once you establish your general goals and objectives, your next step is prioritizing this work against other potential projects.
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Set up timelines and operations
Before embarking on a claims status project, it’s essential to know that it will be an operational endeavor as much or more so than a technology project.
Check out our example claims status page
We created a prototype to demonstrate some of the concepts in this playbook.
The United States Department of Labor (DOL) is actively invested in your state’s success – if addressing claims status is an area of interest for you, please contact us. Email the UI Modernization Team or contact your Regional Office.