The CO should address all letters, including the 10-Day Notice Letter, concerning a complaint to the senior official at the appropriate contractor establishment, or to the contractor’s authorized representative,319 with a copy for the CEO at the corporate address, except when the contractor is a single location establishment. The CO should send the letters by certified mail, return receipt requested and retain the documentation certifying receipt of the correspondence.
For the complainant or the complainant’s authorized representative, the CO will send correspondence related to the complaint via certified mail, return receipt requested, facsimile or email. If by facsimile or email transmission, the CO should take steps to ensure confidentiality. The CO should maintain documentation that certifies the correspondence was received.
319. See FCCM 6D04.