Marcus Stergio serves as the Ombudsman for the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP). Spearheading the agency’s Ombuds Service, Mr. Stergio is a neutral and confidential resource available to all OFCCP stakeholders nationwide, including federal contractors and subcontractors, contractor representatives, industry groups, law firms, complainants, worker rights organizations, and current and potential employees of federal contractors and subcontractors.
Given the agency’s mission to protect workers, promote diversity, and enforce civil rights laws, Mr. Stergio addresses concerns related to OFCCP policies and practices and serves as an informal facilitator of disputes. Mr. Stergio operates independent of other agency divisions, allowing him the autonomy to advocate for transparency, fair processes, and efficient operations as they relate to and include relevant constituents.
Mr. Stergio is a versatile conflict resolution practitioner whose experience outside of ombudswork includes mediation, arbitration, organizational systems design, dispute resolution systems management, group facilitation and conflict resolution training. His prior mediation practice focused primarily on workplace and employment cases. As an external consultant to organizations small and large, Mr. Stergio has facilitated agreements among disputing co-workers, managers and their direct reports, employees alleging discrimination, and entities negotiating termination, dissolution, and business transition plans. As an organizational conflict analyst, he has experience identifying systemic issues while developing and delivering programs to address the needs of workers and employers. Mr. Stergio served on the Equal Employment Opportunity Commission’s mediation panel for workplace discrimination and the Massachusetts Bar Association’s arbitration panel. He has administered the dispute resolution processes for a number of multi-national organizations, helping hundreds of corporate clients reach resolution on commercial, bankruptcy, franchise and workplace conflicts. Along with his own mediation caseload, he managed a variety of panels and mentored over 100 mediators from across the country, including a local mediation program operating within the Massachusetts Trial Court System.
Mr. Stergio has taught undergraduate negotiation and conflict resolution courses and has conducted mediation, negotiation, and collaborative communication trainings for higher education institutions such as Harvard University, Boston College Law School, Massachusetts Institute of Technology, Boston University School of Law and Tufts University, as well as executive leadership teams at General Motors, BMW North America, and the Centers for Disease Control and Prevention, among other corporate and public sector clients.
He is a member of the Association for Conflict Resolution, the Coalition of Federal Ombudsman, and the United States Ombudsman Association.
Mr. Stergio received his Master of Arts degree in Conflict Resolution from the University of Massachusetts with a concentration in organizational and international dispute resolution systems, and his Bachelor of Arts degree from Northeastern University where he majored in Communication Studies and Business Administration.