DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-94,835

CITIZENS TELECOM SERVICES CO LLC
FRONTIER COMMUNICATIONS TECHNICAL SUPPORT ORGANIZATION
A SUBSIDIARY OF FRONTIER COMMUNICATIONS CORPORATION
ROCHESTER, NEW YORK

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on May 22, 2019, by a state workforce office on behalf of
workers of Citizens Telecom Services Co LLC, Frontier
Communications Technical Support Organization, a subsidiary of
Frontier Communications Corporation, Rochester, New York ("TSO
call center"). The workers' firm is engaged in activities
related to the supply of customer technical support call center
services. Frontier Communications Corporation, the parent
company of the subject firm, is engaged in activities related to
the provision of telecommunications services to business and
residential customers.
During the course of the investigation, information was
collected from the petitioner and the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers which
contributed importantly to worker group separations at the TSO
call center.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Citizens Telecom
Services Co LLC, Frontier Communications Technical Support
Organization, a subsidiary of Frontier Communications
Corporation, Rochester, New York, who are engaged in activities
related to the supply of customer technical support call center
services, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:
"All workers of Citizens Telecom Services Co LLC, Frontier
Communications Technical Support Organization, a
subsidiary of Frontier Communications Corporation,
Rochester, New York, who became totally or partially
separated from employment on or after May 21, 2018, through
two years from the date of certification, and all workers
in the group threatened with total or partial separation
from employment on the date of certification through two
years from the date of certification, are eligible to apply
for adjustment assistance under Chapter 2 of Title II of
the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 5th day of July 2019.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance