DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-55,669

CLIENTLOGIC OPERATING CORPORATION
ASHEVILLE, NORTH CAROLINA

Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance



In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents the
results of an investigation regarding certification of eligibility
to apply for worker adjustment assistance.
The investigation was initiated on September 23, 2004, in
response to a petition filed on behalf of workers of Clientlogic
Operating Corporation, Asheville, North Carolina. The workers
perform customer service and technical support by answering
telephones and processing data electronically at a call center.
The investigation revealed that Clientlogic Operating
Corporation, Asheville, North Carolina, does not produce an article
within the meaning of Section 222(a)(2) of the Act. In order to be
considered eligible to apply for adjustment assistance under
Section 223 of the Trade Act of 1974, the worker group seeking
certification (or on whose behalf certification is being sought)
must work for a "firm" or appropriate subdivision that produces an
article and there must be a relationship between the workers' work
and the article produced by the workers' firm or appropriate
subdivision. The customer service and technical support workers
described above do not support a firm or appropriate subdivision
that produces an article domestically and thus the worker group can
not be considered import impacted or affected by a shift in
production of an article.
Conclusion
After careful review, I determine that all workers of
Clientlogic Operating Corporation, Asheville, North Carolina are
denied eligibility to apply for adjustment assistance under Section
223 of the Trade Act of 1974.
Signed in Washington, D.C., this 13th day of October 2004.

/s/ Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance