Division of Federal Employees' Compensation (DFEC)
Filing of CA forms?
Forms CA-1, CA-2, CA-2a, CA-3, CA-5, CA-6, CA-7, CA-7a, CA-7b, and CA-16 should be filed electronically by agencies via the DFEC's Employees' Compensation Operations and Management Portal (ECOMP). ECOMP website.
Where do I send other mail?
Send case correspondence to:
U.S. Department of Labor
OWCP/DFEC
PO Box 8311
London, KY 40742-8311
Send medical reports and bills to:
U.S. Department of Labor
OWCP/DFEC
PO Box 8300
London, KY 40742-8300
Please be sure to include the claim number on every page you send.
Documents other than medical bills and the claim forms noted above may also be electronically uploaded to existing DFEC case files via the ECOMP website.
What do I tell an injured worker who says that OWCP won't pay for a treatment/medication prescribed by her/his physician?
Our computer system has been enhanced to ensure that the care the injured worker is receiving is relevant to the condition(s) for which the case was accepted. These enhancements were made in accordance with the Federal Employees' Compensation Act which mandates OWCP to furnish an injured worker with services, appliances, and supplies prescribed by a qualified physician which OWCP deems likely "to cure, give relief, reduce the degree or the period of disability, or aid in lessening the amount of monthly compensation.” While we have always had processes in place to help assure that OWCP authorizes and pays only for services, treatments, medications, and durable medical equipment related to the accepted conditions on a claim, our recent computer enhancements provide more rigor to these processes.
As a result of this, some injured workers may find that treatment or medications previously allowed are no longer available to them. If an injured worker's physician believes a treatment, procedure, or medication is necessary for the treatment of the injured worker's accepted conditions, the provider needs to submit medical documentation for review by the claims examiner. As is the case with anything sent to OWCP, please be sure to include the injured worker's claim/case number on every page. Please mail all documentation to U.S. Department of Labor, OWCP/DFEC, PO Box 8311, London, KY 40742-8311.
How can an Employing Agency access the OWCP web bill processing portal?
The easiest way is through the OWCP Agency Query System (AQS) which is available on ECOMP or Employing Agencies can also go directly to OWCP web bill processing portal.
How do I learn the status of a medical authorization request?
Injured Workers and Providers can check on the status of medical authorizations on the OWCP web bill processing portal. Having this information on the web is beneficial since authorization information is available 24 hours/day, 7 days/week without calling for an authorization number or waiting for the receipt of an authorization letter in the mail. To speak with a Customer Service Representative regarding an authorization, you may call 844-493-1966, toll free. This number is available Monday – Friday, 8am – 8pm, EST. For prescriptions call 866-664-5581.
How do I learn the status of a bill or claim for reimbursement?
Injured Workers and Providers can check on the status of bills and reimbursements on the OWCP web bill processing portal. To speak with a Customer Service Representative regarding a bill or reimbursement, you may call 844-493-1966, toll free. This number is available Monday – Friday, 8am – 8pm, EST. For prescriptions call 866-664-5581.
I think I might need some help in using the web portal. Do you have some instructions or a user manual?
Yes. Go to the Portal and click on the Help link Webinars and Tutorials. This will open a Training and Tutorial for the Provider.
How can Employing Agencies help Injured Workers?
- Encourage Injured Workers to use the OWCP web bill processing portal for
- Eligibility status
- Accepted Conditions
- Authorization status
- Bill payment status
- Link to FAQs
- Forms
- Teach injured workers how to use the web portal
- For injured workers without web access, give accepted condition information – ICD10s and descriptions – a screen shot from AQS works for this
- Advise/Encourage/Urge Injured Workers to give their accepted condition information to their treating physicians
- Educate Injured Workers about the authorization and bill pay processes
How can Employing Agencies help Providers?
- Encourage Providers to use the OWCP web bill processing portal for
- Eligibility status
- Accepted Conditions
- Authorization requests
- Authorization status
- Bill payment status
- Forms
- Link to FAQs
How can Employees and Providers learn the Accepted Conditions on a Claim?
This information is available on the OWCP web bill processing portal – click on "Resources", click on "Trainings and Tutorials," and click on "Updating Claimants".
What are the benefits of centralizing medical authorizations and billing?
This system is designed to allow our contractor to approve services and payments based on established treatment guidelines and OWCP staff decisions regarding covered conditions. In turn, this allows OWCP staff to dedicate more time to entitlement issues and return to work efforts. We have made eligibility, medical authorization, and billing information accessible 24 hours a day/7 days a week to Injured Workers, Employing Agencies, and Providers via the web. Providers can request, and for routine services receive, authorization on-line which is easier for providers and speeds up the authorization process.