Injured workers and their representatives may access information regarding case status and compensation payments even while the District Office servicing your claim is closed by calling the office and using the self-help options. Injured workers should have their 9-digit case file or claim number and social security number when calling. This number is for the use of injured employees of the Federal Government. Inquiries about claims filed under state laws or by employees of private employers cannot be answered by DFEC staff.

Please Note: The Federal Employees Compensation (FEC) division of OWCP utilizes a consolidated medical authorization and bill payment process. Injured workers, medical providers, and employing agencies can use our online tool to check eligibility and learn if authorization is required for a particular procedure, to check status of submitted authorization requests without calling or waiting for an authorization letter, and to check the status of submitted bills and reimbursement requests. Providers may also request, and for routine care receive, medical authorization online. Automated injured worker eligibility, bill status, and medical authorization status is also available 24 hours a day via our toll-free Interactive Voice Response (IVR) System at 1-866-335-8319. To speak to a customer service representative regarding medical authorizations or bills, you will need to call 1-844-493-1966, toll free.

We ask that our customers first contact a district office to resolve issues related to case status and compensation payment, and our authorization/bill processing vendor to resolve issues related to medical authorizations and bill payments. Problems may also be addressed to the District Directors for the Federal Employees' Compensation Program, and the Regional Directors for the Office of Workers' Compensation Programs. A list of these offices and their geographical jurisdictions is found below. The program is headed by the Director for Federal Employees' Compensation.