Purpose:
The purpose of this study is to determine the extent to which customers are satisfied with the technical assistance provide and to document the processes and methods used by the Technical Assistance (TA) Centers to encourage the adoption and implementation of Office of Disability Employment Policy's (ODEP's) policies and practices by targeted and untargeted customers.
Research Questions:
- How do the TA Centers operate as part of the ODEP?
- To what extent is the assistance provided the by the TA Centers of high quality, high relevance, and high usefulness?
- To what extent, has the assistance provided by the TA Centers led to adoption and/or implementation of ODEP’s policies and practices?
Key Components:
- Conduct Feasibility Study
- TA Center process mapping
- Customer Database Development
- Customer and TA Center Staff Interviews
- Customer Satisfaction Survey
- Data Analysis and Reporting
Project Duration: 60 Months
Contract End Date: September 2020
Contractor: Westat
For More Information: ChiefEvaluationOffice@dol.gov
The Department of Labor's (DOL) Chief Evaluation Office (CEO) sponsors independent evaluations and research, primarily conducted by external, third-party contractors in accordance with the Department of Labor Evaluation Policy. CEO’s research development process includes extensive technical review at the design, data collection and analysis stage, including: external contractor review and OMB review and approval of data collection methods and instruments per the Paperwork Reduction Act (PRA), review by academic peers (e.g., Technical Working Groups), and inputs from relevant DOL agency and program officials and CEO technical staff. Final reports undergo an additional independent expert technical review and a review for Section 508 compliance prior to publication. The resulting reports represent findings from this independent research and do not represent DOL positions or policies.