CEO Library

Appendices to the Using Behavioral Insights to Increase Youth Use of Workforce Services in Virtual Contexts Final Report: Appendix A: Resources for Learning More About Behavioral Insights and How to Use Them for Continuous Improvement, Appendix B: Supplementary Details on Study Context and Design, Appendix C: Technical Details on Impact Estimates, and References.

Improving career readiness and job access for youth and young adults is vital. Millions of low-income Americans need better access to high-quality career pathways to escape poverty. This is no easy task— economic opportunity has shrunk dramatically in the United States in the past half-century (Chetty et al. 2016). Meanwhile, employers face rising shortages in the supply of skilled workers, making it harder to compete on the global market (World Economic Forum 2021).

The U.S. Department of Labor (DOL), Employment and Training Administration (ETA), Office of Workforce Investment (OWI) supports state and local workforce agencies in providing information to help job seekers successfully search for work. As part of this support, OWI asked the DOL Chief Evaluation Office (CEO) and the DOL Behavioral Interventions (DOL BI) team to explore whether applications of behavioral science could improve the usefulness of the information that job seekers use when searching for positions, investing in training, and considering career options.

In 2019, the Chief Evaluation Office (CEO) partnered with the Employment and Training Administration (ETA) to fund contractors Urban Institute, Mathematica Policy Research, and Capital Research Corporation to design and conduct analysis to build and expand the evidence portfolio on apprenticeships, including models, components, partnerships, and strategies that often include the work of community colleges. 

The environmental scan sets the stage for a series of briefs that will be published under the State Apprenticeship Systems Capacity Assessment study. The study will conduct a deep dive into state-level Registered Apprenticeship systems in the United States, exploring how the public sector and its partners are supporting and implementing Registered Apprenticeship programs, including the use of more inclusive and equitable strategies and models.

The report provides a snapshot of how Senior Community Service Employment Program (SCSEP) grantees adapted or expanded strategies to serve older workers in response to challenges faced during the pandemic. Strategies include (1) adopting new recruitment outreach, intake, and engagement activities; (2) promoting digital access and technology loaner programs; (3) providing training remotely; (4) adopting new host agency and employer strategies; and (5) implementing staffing strategies to support SCSEP participants’ needs.

The toolkit represents successful practices in negotiating agreements to obtain and use administrative data in U.S. Department of Labor (DOL) program evaluations. It includes detailed instructions, recommendations, and lessons learned on how to obtain data from various data providers including state workforce agencies, community colleges, criminal justice agencies, and other DOL grantees, primarily by establishing data use agreements.

The America’s Promise evaluation explored the strategies that regional partnerships used to engage with employers and the lessons they learned. The brief draws primarily on interviews with grantee and partner administrators and frontline staff collected through virtual site visits with 18 of the 23 America’s Promise partnerships in fall 2020. Across these 18 partnerships, advanced manufacturing was a target industry for 11 grant partnerships, health care for 9 grant partnerships, and information technology (IT) for 10 partnerships.

The evaluation of America’s Promise Job Driven Training (America’s Promise) provided a unique opportunity to hear directly from employers on their collaboration with the workforce development system. The brief draws on 31 interviews with employer representatives to describe why they chose to participate in regional workforce partnerships, how they helped shape partnership activities, what they perceived as successes and areas for improvement, whether they planned to sustain involvement, and what findings might provide insights for employer engagement more broadly.

The report presents the findings from the America’s Promise Job-Driven Training Grants implementation study, which included virtual site visits, telephone interviews, a grantee survey, partner network survey, and Workforce Integrated Performance System (WIPS) data analysis, using data from 2017 to Q2 2021 and describes how the 23 America’s Promise partnerships used America’s Promise grants to provide sector-based employment and training services and form regional partnerships, including how the partnerships changed over time to respond to the COVID-19 pandemic.

The brief reports results of an exploration of survey non-bias using data collected for the evaluation of the Ready to Work (RTW) Partnership Grant program. Additional detail on the RTW program and its evaluation are also provided.

The brief documents the impact of four Ready to Work (RTW) programs on participants’ service and credential receipt through 18 months after random assignment, and on participants' employment and earnings through three to four years after random assignment.

The technical appendices to The Ready to Work Partnership Grant Evaluation: Findings from the Final Impact Study of Four Employment Services Programs for the Long-Term Unemployed (Klerman, Herr, and Martinson 2022): Appendix A: Additional RTW Impact Study Technical Information, Appendix B: Demographic Comparison of RTW Samples to U.S.

Building on an interim impact report at 18 months after program start, this final impact report describes each Ready to Work (RTW) Partnership Grant program’s impacts on participant earnings and employment through 3 years or more. For the report, the evaluation pre-specified average quarterly earnings for the period from 1 year to 2.5 years after random assignment as the evaluation’s main indicator of the extent to which a given RTW program had impact.

The report provides findings from the implementation study for the Evaluation of the Homeless Veterans’ Reintegration Program (HVRP), which relied on data from (1) a survey of all program year 2020 HVRP grantees, (2) semi-structured interviews with key stakeholders from eight deliberately selected grantees and their community partners, and (3) in-depth interviews with veterans who received services from one of those eight grantees.

The brief describes the experiences of 54 veterans in Homeless Veterans’ Reintegration Program (HVRP), the services they most appreciated, and gaps they perceived in the services. It describes veterans’ pathways to HVRP and their perceptions about the accessibility and responsiveness of HVRP grant staff, the helpfulness of the services, and how they were treated (such as whether they were treated respectfully). It concludes with their suggestions for improving HVRP.

The America’s Promise Job Driven Grant Program Evaluation Design Pre-Specification Plan follows the template that evaluators must use to meet the pre-specification practices articulated in OMB Memo M-20-12 Phase 4 Implementation of the Foundations for Evidence-Based Policymaking Act of 2018: Program Evaluation Standards and Practices.

The report presents the findings from the implementation evaluation of the Veterans’ Employment and Training Service (VETS) Apprenticeship Pilot. The results of this descriptive study are intended to inform future efforts by the U.S. Department of Labor (DOL) and the U.S. Department of Defense to provide effective support to assist transitioning service members (TSMs) as they leave the military and move into civilian-sector jobs.

The brief uses implementation study data from the Homeless Veterans’ Reintegration Program (HVRP) Evaluation to discuss four main areas of HVRP with potential gaps and opportunities for improvement. The four areas, which emerged from an analysis of qualitative and grantee survey data, are (1) coordination with other public workforce development programs, (2) expansion of HVRP eligibility to other veterans, (3) emphasis on veterans’ skills and interests for employment opportunities, and (4) coordination with the homeless response system.

The brief describes the types of services Homeless Veterans’ Reintegration Program (HVRP) participants received at America's Job Centers and compares the service receipt of HVRP participants with other veterans experiencing homelessness who were not participating in HVRP. The data are from the Workforce Integrated Performance System (WIPS) and include all HVRP participants and other veterans experiencing homelessness across the United States who enrolled in the Wagner-Peyser Employment Service at AJCs during program year 2019 or 2020.

Using data from the Homeless Veterans’ Reintegration Program (HVRP) grantee survey administered to grantees from program year 2020 and supplemented with interviews with staff from eight site visit grantees and their American Job Center (AJC) partners, the brief addresses three topics: (1) the AJC program in which a majority of HVRP participants were co-enrolled; (2) the percentage of participants receiving services at the AJC; and (3) the processes grantees used to co-enroll participants.

In 2016, the Employment and Training Administration, in partnership with the Chief Evaluation Office, awarded a contract to Abt Associates, with the Urban Institute, MEF Associates, W.E. Upjohn Institute, Capital Research Corporation, George Washington University, and McBassi & Company to evaluate the American Apprenticeship Initiative (AAI) training programs across all 46 grantees, mostly community colleges. 

The AAI programs seek to: 

The brief discusses the number and value of indirect benefits of American Apprenticeship Initiative (AAI) registered apprenticeship programs to participating employers. Supporters of apprenticeship, including state and local workforce agencies, can use these findings from the AAI evaluation to promote adoption of apprenticeship by employers. Direct benefits estimates were based on employers’ reports of a reference apprentice’s increased productivity. Indirect benefits were employers’ reported values relative to the value of the reference apprentice’s increased productivity.

The report presents results from the American Apprenticeship Initiative (AAI) grant employer return-on-investment (ROI) sub-study. The primary data source is an Employer Survey administered to 68 employers that hired apprentices supported by an AAI grant. Each employer was asked to describe one of their apprenticeship programs in detail; all together, these programs represented 2,854 apprentices. The survey was deployed between March 2020 and October 2020, towards the end of the 5-year AAI grant period.

The report presents findings from the American Apprenticeship Initiative (AAI) demonstration study that examined the impact of employer engagement efforts on employers’ take-up of registered apprenticeship. The primary data source is data collected by the two grantees (MassHire and Philadelphia Works) in the demonstration on their efforts to research, contact, and subsequently develop apprenticeship programs with employers.