How does OCIO live up to its Best in Federal Service reputation?

We strive to define "Best in Federal Service." We embody the core tenets of customer service, as defined by our parent agency, the Office of the Assistant Secretary of Administration and Management:

  • Professionalism
  • Teamwork
  • Reliability
  • Continual Improvement
  • Effective Communications

We don’t just provide modern IT solutions, we listen actively and collaborate with customers to ensure that we deliver the right solutions. Here’s what our leadership has to say about being the "Best in Federal Service:"

"Communication is key. Talk about your wins and then you can get other agencies talking about our accomplishments together. To me, that’s when I know I’m providing the ‘Best in Federal Service.'"
–Duane Eldridge, Director of Project Management Office

"'Best in Federal Service' means focusing on the mission and the end-users. For us, the end-user is the American public. It’s important to have the best tools, but also to have the biggest impact on the U.S. workforce."
–Samson Teffera, Director, Division of Application and Platform Services

"In cybersecurity, we are often perceived as 'No' people. To me, providing leadership and 'Best in Federal Service' solutions means finding a way to 'get to yes' – by providing solutions that meet our customers' requirements, within scope and within cost."
–Scott Davis, Deputy Chief Information Security Officer

So what does "Best in Federal Service" look like? To OCIO, one example is demonstrating the "Art of the Possible" with the first-ever DOL Tech Day.

In 2018, 2,500 attendees across 25 agencies came together to showcase 40 different IT solutions at DOL.

This is an image of the Department of Labor Tech Day logo.