If you were injured on the job while employed by a private company or state/local government, contact your state workers' compensation board.

Case Related Inquiries/Correspondence:

Online

File claims and manage your case online with ECOMP:

  • File a claim and upload documents to your case
  • Respond to an OWCP letter electronically
  • Learn the status of your medical bills, pharmacy requests, disability claim, and much more using your Claimant Dashboard
  • Upload your written inquiry, request, or other documentation through the ECOMP Upload Documents to Case page for same day receipt by OWCP and the ability to track its status
  • Submit online escalations for issues related to overpayments, health benefits, life insurance, medications, authorizations, billing, and compensation

Phone

General and Case-Related Inquiries: (202) 513-6860 (Monday-Friday, 9:30am to 6:30pm, ET)

  • To most efficiently navigate the automated telephone system, please be prepared with your nine-digit case number and listen to the prompts for the option that best describes your issue to get the most effective service.
  • You may be directed to leave a voicemail message. Calls will be returned within 48 hours. Please leave a detailed message with your case number, the reason for your call, and a callback number.

Accommodation Telephone Inquiries: (202) 513-6802 (Monday-Friday, 9:30am to 6:30pm, ET. Dedicated line for individuals with hearing impairments)

Inquiries for the Branch of Hearings & Review: (202) 693-0045 (Monday-Friday, 9:30am to 6:30pm, ET)

Mail

Written Inquiries:
U.S. Department of Labor
OWCP/Federal Employees Program
P.O. Box 8311, London, KY 40742-8311

Bills, including completed claim forms from providers or completed reimbursement forms (OWCP-915 and OWCP 957*) are to be sent to:

U.S. Department of Labor
OWCP/Federal Employees Program
P.O. Box 8300, London, KY 40742-8300

*OWCP 915 and OWCP 957 forms must be mailed in for processing. Uploading to ECOMP will result in non-processing of these claims for reimbursement.
 

Medical Bill Related Inquiries/Submissions:

  • Claimants can view the status of bills and authorizations submitted to their case by visiting our ECOMP system. For general information or issues regarding bills and authorization status, claimants can call our medical bill processor at 844-493-1966.
  • Providers can submit and or view the status of bills or authorizations by logging into our portal. For general information regarding bills and authorization status, providers can call 844-493-1966.
  • For more information on how to contact our medical bill processor, visit: Medical Bill Processing Portal.

Congressional Inquiries:

  • Congressional Inquiries: Congressional offices may reach the Federal Employees Program using:
    Email: ociacongressionalnotification@dol.gov
    Phone: For Congressional Offices Only (202) 513-6838 (Monday-Friday, 9:30am to 6:30pm, ET)

Helpful Information and Links: