Office of Workers' Compensation Programs (OWCP)
Division of Federal Employees' Compensation (DFEC)
Contacting Your Federal Employees' Compensation District Office
OWCP has a toll-free automated system that provides information regarding specific claims. By calling 866-OWCP-IVR (866-692-7487), injured workers and their representatives may access information regarding case status and compensation payments. Injured workers should have their 9-digit case file or claim number and social security number when calling.
Please Note: The Federal Employees Compensation (FEC) division of OWCP consolidated its medical authorization and bill payment processes on September 2, 2003. All Medical Authorizations and Bill Processing are now handled by our private contractor, ACS. Injured Workers, Medical Providers, and Employing Agencies can use our on-line tool to Check Eligibility and learn if Authorization is required for a particular procedure, to Check Authorization and learn if authorization has been approved without calling or waiting for an authorization letter, and to Check Bill Payment Status and learn the status of submitted bills and reimbursement requests. Providers may also request, and for routine care receive, medical authorization on-line. Automated claimant eligibility, bill status, and medical authorization status is also available 24 hours a day via our toll-free Interactive Voice Response (IVR) System at 866-335-8319. Effective 1/3/05, to speak to a customer service representative regarding medical authorizations or bills, you will need to call 850-558-1818, which will be a toll call.
We ask that our customers first contact a district office to resolve issues related to case status and compensation payment, and ACS to resolve issues related to medical authorizations and bill payments. Problems may also be addressed to the District Directors for the Federal Employees' Compensation Program, and the Regional Directors for the Office of Workers' Compensation Programs. A list of these offices and their geographical jurisdictions is found below. The program is headed by the Director for Federal Employees' Compensation..
The map below shows locations and jurisdictions for Federal Employees' Compensation Program District Offices.
DFEC District Offices
Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont |
||
New Jersey, New York, Puerto Rico, and the Virgin Islands |
||
| Delaware, Pennsylvania, and West Virginia; Maryland when the claimant's residence has a zip code beginning 21*** |
||
| Alabama, Florida, Georgia, Kentucky, Mississippi, No. Carolina, So. Carolina, and Tennessee |
||
Indiana, Michigan, Ohio; All special claims and all areas outside the U.S., its possessions, territories and trust territories |
||
Illinois, Minnesota, Wisconsin |
||
Arkansas, Iowa, Kansas, Missouri, and Nebraska; all employees of the Department of Labor, except Job Corps enrollees, and their relatives |
||
Colorado, Montana, New Mexico, No. Dakota, So. Dakota, Utah, and Wyoming |
||
Arizona, California, Hawaii, and Nevada |
||
Alaska, Idaho, Oregon, and Washington |
||
Louisiana, Oklahoma, and Texas |
||
| District of Columbia, Virginia; Maryland when the claimant's residence has a zip code other than 21*** |
