Department of Veterans Affairs
    Veterans' Canteen Service
Goal 1 - Total Case Rate
| FY2009 Baseline |
FY2013 Target |
4th Q TCR |
3rd Q TCR |
2nd Q TCR |
1st Q TCR |
FY2013 Projected TCR |
-- |
-- |
|
|
|
|
|
| FY2009 Baseline |
FY2012 Target |
4th Q TCR |
3rd Q TCR |
2nd Q TCR |
1st Q TCR |
FY2012 Cumulative TCR |
-- |
-- |
N/A |
N/A |
N/A |
N/A |
N/A |
| FY2009 Baseline |
FY2011 Target |
4th Q TCR |
3rd Q TCR |
2nd Q TCR |
1st Q TCR |
FY2011 Cumulative TCR |
-- |
-- |
|
N/A |
N/A |
N/A |
|
Goal 2 - Lost Time Case Rate
| FY2009 Baseline |
FY2013 Target |
4th Q LTCR |
3rd Q LTCR |
2nd Q LTCR |
1st Q LTCR |
FY2013 Projected LTCR |
-- |
-- |
|
|
|
|
|
| FY2009 Baseline |
FY2012 Target |
4th Q LTCR |
3rd Q LTCR |
2nd Q LTCR |
1st Q LTCR |
FY2012 Cumulative LTCR |
-- |
-- |
N/A |
N/A |
N/A |
N/A |
N/A |
| FY2009 Baseline |
FY2011 Target |
4th Q LTCR |
3rd Q LTCR |
2nd Q LTCR |
1st Q LTCR |
FY2011 Cumulative LTCR |
-- |
-- |
|
N/A |
N/A |
N/A |
|
Goal 3 - Analysis of Lost Time Injury and Illness Data
Goal 3 is not tracked on a quarterly basis. Results will be reported at the end of the Fiscal Year

Goal 4 - Timely Filing of Injury and Illness Notices
| Baseline |
FY2013 Target |
4th Q Timeliness |
3rd Q Timeliness |
2nd Q Timeliness |
1st Qtr Timeliness |
FY2013 Cumulative Timeliness |
94.08% |
95.00% |
|
|
95.45% |
88.89% |
91.38% |
| FY2009 Baseline |
FY2012 Target |
4th Q Timeliness |
3rd Q Timeliness |
2nd Q Timeliness |
1st Qtr Timeliness |
FY2012 Year-End Timeliness |
93.7% |
95.0% |
93.1% |
87.2% |
100.0% |
91.2% |
94.2% |
| FY2009 Baseline |
FY2011 Target |
4th Q Timeliness |
3rd Q Timeliness |
2nd Q Timeliness |
1st Qtr Timeliness |
FY2011 Cumulative Timeliness |
93.7% |
95.0% |
95.0% |
85.7% |
76.9% |
90.9% |
87.0% |

Goal 5 - Timely Filing of Wage Loss Claims
| Baseline |
FY2013 Target |
4th Q Timeliness |
3rd Q Timeliness |
2nd Q Timeliness |
1st Q Timeliness |
FY2013 Cumulative Timeliness |
86.26% |
88.85% |
|
|
83.33% |
77.78% |
79.49% |
| FY2009 Baseline |
FY2012 Target |
4th Q Timeliness |
3rd Q Timeliness |
2nd Q Timeliness |
1st Q Timeliness |
FY12 Year End Timeliness |
70.7% |
70.7% |
95.3% |
95.2% |
95.1% |
96.4% |
95.5% |
| FY2009 Baseline |
FY2011 Target |
4th Q Timeliness |
3rd Q Timeliness |
2nd Q Timeliness |
1st Q Timeliness |
FY2011 Cum Timeliness |
70.7% |
70.7% |
66.7% |
77.3% |
81.8% |
78.8% |
77.6% |

Goal 6 - Lost Production Days
| FY2009 Baseline |
FY2013 Target |
4th Q LPD |
3rd Q LPD |
2nd Q LPD |
1st Q LPD |
FY2013 Cum LPD |
68.1 |
66.1 |
|
|
|
55.4 |
55.4 |
| FY2009 Baseline |
FY2012 Target |
4th Q LPD |
3rd Q LPD |
2nd Q LPD |
1st Q LPD |
FY2012 Cum LPD |
68.1 |
66.7 |
56.1 |
69.0 |
68.4 |
28.7 |
57.4 |
| FY2009 Baseline |
FY2011 Target |
4th Q LPD |
3rd Q LPD |
2nd Q LPD |
1st Q LPD |
FY2011 Cum LPD |
68.1 |
67.4 |
29.7 |
66.6 |
50.9 |
74.2 |
55.6 |
Goal 7 - Return to Work
Goal 7 performance is tracked only for the 14 agencies with statistically significant case volumes
Back to Department of Veterans Affairs
Sub Agency List:
National Cemetery Administration
Veterans' Benefits Administration
Veterans' Health Administration