DIRECTIVE	:	UNEMPLOYMENT INSURANCE PROGRAM LETTER NO. 32-91
TO	:	ALL STATE EMPLOYMENT SECURITY AGENCIES
FROM	:	DONALD J. KULICK Administrator for Regional Management
SUBJECT	:	Unemployment Insurance (UI) Quality Appraisal Results for Fiscal Year (FY) 1991

1. Purpose. To announce the results of the UI Quality Appraisals conducted for FY 1991.

2. Background. Copies of the Quality Appraisal results for FY 1991 are being transmitted under separate cover to all States. This report includes the results of all State Employment Security Agencies (SESAs) for all performance measures in the Quality Appraisal system.

   Measures in the Quality Appraisal system, using data reported by the SESAs, include first benefit payment promptness, appeals promptness, field audit penetration, report delinquency, cash management and benefit payment control. Measures using results from on-site reviews performed by SESAs or Federal staff include nonmonetary determinations performance and promptness, appeals performance, employer status determinations, field audit performance and collections.

   The quantifiable goals SESAs should achieve in the various measures are designated as Secretary's Standards (SS) and Desired Levels of Achievement (DLAs). Criteria in the Secretary's Standards apply to intrastate and interstate first payment promptness and to lower authority appeals promptness.

3. Action Required. SESA Administrators are requested to:

   1. Review the FY 1991 Quality Appraisal report and identify any activities not meeting the designated SSDLAs; and

   2. For those activities not meeting the SSDLAs, submit corrective action plans in accordance with the FY 1992 Program and Budget Planning (PBP) instructions.

4. Inquiries. Direct any questions to the appropriate Regional Office.

5. Separate Cover. Unemployment Insurance Quality Appraisal Results for FY 1991.