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Office of Workers' Compensation Programs (OWCP)

OWCP Strategic Plan

A message to our employees, customers, and stakeholders regarding our plans for the future.

In 2011, the senior leadership of the Office of Workers' Compensation Programs (OWCP) developed our first strategic plan to clearly define and communicate the organization's priorities and strategies for the next 5 years. The publication of the 2011 OWCP Strategic Plan was the culmination of a comprehensive, inclusive, and transparent process that included input from more than 100 managers throughout the OWCP community. Inputs from a number of customer satisfaction surveys, employee surveys, employee discussion forums, as well discussions with OWCP stakeholder groups were all considered during the development of the new plan. Through this process, OWCP's leadership group crafted statements for the OWCP mission, vision, and core values, as well as seven core strategic goals. For each strategic goal, more detailed objectives, implementing strategies, milestones, and measures for OWCP were developed to guide the activities of every manager and employee.

A strategic plan is, by its nature, a living document that must be regularly reviewed and adjusted as circumstances dictate. Accordingly, the implementation process is not only an opportunity to hold ourselves accountable for execution of each aspect of the plan, but to revise and improve it on an ongoing basis. Thus, in 2014, OWCP leadership again met, this time to refine our Strategic Plan. We reduced the number of our Strategic Goals from seven to five, following publication of the Department's new Strategic Plan, to focus on our mission and streamline our processes. We used the feedback and results from the last several years to form an update on our goal progress and reflected on the significant accomplishments we have made as an agency during that time. Five working groups were formed at this latest meeting to address the array of issues relevant to OWCP, and each group is charged with exploring on of the following goal area on an ongoing basis:

  1. Improve claims review, adjudication, issue resolution and payment
  2. Enhance recovery, rehabilitation and employment services
  3. Promote collaboration and outreach with stakeholders and customer groups
  4. Create and sustain a high performing workforce
  5. Improve agency-wide operations, governance and infrastructure

Because of the accountability, compassion, customer-focus, dedication, integrity and professionalism of our outstanding OWCP staff, we are meeting or exceeding all of our professional targets. We are making a difference in the lives of injured and ill workers and their families who rely on us for financial support and medical care. The leadership is continually identifying "next steps" as we move forward in the accurate, complete and timely provision of benefits to our covered workers and their families.

I hope that all OWCP employees, customers, and stakeholders will take the time to review the new OWCP Strategic Plan and monitor its implementation. We welcome your feedback as we proceed with the achievement of our mission, goals, and objectives.

Gary A. Steinberg

Deputy Director, OWCP