Division of Federal Employees' Compensation (DFEC)
Claimant Query System Update
We are pleased to announce that access to the Claimant Query System (CQS) has been restored for all injured workers. CQS is a secure site where injured workers may log in to view information on case status, compensation payments and compensation claim tracking. While access to CQS was previously provided via OWCP's web bill processing portal, access is now available through a new site called OWCP Connect, which allows individuals with existing claims under the Federal Employees' Compensation Act (FECA), to register for an account and log in after authenticating their credentials.
During the account registration process, claimants must prove their identity by validating information entered against secure Credit Bureau data. Claimants will need to successfully answer questions posed by the Credit Bureau about their credit history in order to verify their identity. Information available to the credit bureau about an injured worker's credit history will be used for identity verification only, and this information will not be saved or stored in OWCP records.
After a claimant's identity has been authenticated, they will create a password, security image, key phrase and security questions for the account. Once an account has been created, the claimant may log into OWCP Connect and access CQS by entering their OWCP case file number. A case may only be accessed if the personal information associated with the OWCP Connect account matches the information associated with the OWCP case file. Please note that for federal agencies serviced by the National Finance Center (NFC), access to CQS will continue to be available to injured workers by logging into NFC's Employee Personal Page.
Please note that this service is currently limited to claimant access only. Please visit the Frequently Asked Questions section or OWCP Connect Help Page for additional information on this new process. We appreciate your ongoing patience as we worked to implement this secure means of reinstituting claimant access to information associated with their FECA case file.
September 13, 2017