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Office of Workers' Compensation Programs
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Office of Workers' Compensation Programs (OWCP)

Division of Federal Employees' Compensation (DFEC)

Customer Service Points of Contact for Kansas City District Office


Send medical reports, bills and case correspondence to our new Central Mail address: 

U.S. Department of Labor
DFEC Central Mailroom - District 11
PO Box 8300 
London, KY 40742-8300

Send Congressional Inquiries to: 

Two Pershing Square Building
2300 Main Street, Suite 1090
Kansas City, MO 64108-2416 


Contact our Office at (816) 268-3040 to speak with a Customer Service Representative or Claims Examiner. Phone lines are open Monday through Friday from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m. Phone lines are closed from 12:00 p.m. to 1:00 p.m.

The Interactive Voice Response (IVR) toll free number is 1-866-OWCP-IVR or 1-866-692-7487. The IVR gives information about case status and compensation payments. Automated information is available 24 hours a day. Make sure the have the injured workers’ case file number available when you call. 

For medical authorization, call 1-866-335-8319 or send a fax to 1-800-215-4901. For prescription benefits and processing, call 1-866-664-5581. For billing status inquiries, go to the Central Bill Pay Facility online query website or call 1-866-335-8319.

Please note that the quickest way to get correspondence to our office is to mail it directly to the London, Kentucky address shown above. All documents are imaged and available for viewing in the district office within 24 hours of receipt.