Skip to page content
Office of Disability Employment Policy
Bookmark and Share
ODEP - Office of Disability Employment Policy - Driving Change Creating Opportunity

Business Sense Banner

Business Sense

JAN: Practical Solutions — Workplace Success

Whoever coined the adage "nothing good comes for free" didn't know about the Job Accommodation Network (JAN). The leading source of expert and confidential guidance on workplace accommodations and the Americans with Disabilities Act (ADA) and related legislation, JAN has been helping employers capitalize on the value and talent of people with disabilities for more than 25 years — free of charge.

The most comprehensive job accommodation resource available, JAN offers assistance via phone at (800) 526-7234 or (877) 781-9403 (TTY) or online at JAN's customers include employers of all sizes, from Fortune 500 companies to entrepreneurs, and its services are particularly valuable to small businesses without a dedicated in-house human resource function or facility manager.

Under the ADA, an accommodation is considered any modification or adjustment to a job or work environment that enables a qualified person with a disability to apply for or perform a job. The term also encompasses alterations to ensure a qualified individual with a disability has rights and privileges in employment equal to those of employees without disabilities.

Like JAN, accommodations themselves are highly cost effective, with most incurring little or no expense at all. In fact, data collected by JAN over the years reveal that more than half of accommodations cost employers nothing. Of those that do cost, the typical one-time expenditure is $600 — an outlay that most employers report pays for itself multiple-fold in the form of reduced insurance and training costs and increased productivity.

JAN's live phone service is available 9 a.m. to 6 p.m. ET by calling (800) 526-7234 or (877) 781-9403 (TTY), while its Web site,, is available 24-7. Assistance is also available in Spanish, both via phone and the JAN en Espaņol Web page. JAN is a service of the U.S. Department of Labor's Office of Disability Employment Policy.

For additional news and resources, sign up for ODEP's e-mail updates.