Office of the Chief Information Officer (OCIO)
We are a customer service organization dedicated to providing information technology leadership, products and support for the Department of Labor.
OCIO is organized into nine divisions:
- Information Technology (IT) Acquisitions provides IT strategic sourcing and acquisition expertise to streamline purchasing and implementation of complex solutions, establishes relationships with industry vendors and provides insight into the acquisition of cutting-edge technologies. Acquisitions centrally manages software and hardware contracts and vendors and IT service contracts in Operations and Maintenance and Engineering in order to achieve efficiencies across the organization.
- Advanced Technology develops and maintains long-term enterprise IT strategic plans; creates and maintains a DOL-wide enterprise architecture; evaluates OCIOís strategic focus and resources to best align with the Departmentís strategic needs; helps to define IT vision, mission, goals and objectives; and determines gaps in IT strategies and identifies opportunities.
- Customer Advocacy establishes strategic and operational business relationships with the DOL Agencies that are customers of OCIO IT services, acts as an advocate of customer agency needs, and builds long-term relationships designed to result in a deep understanding of the DOL IT customersí current and future direction. Customer Advocacy provides ongoing customer service, serving as a single point of contact to resolve IT-related issues and facilitating communication and training for customer agencies on all IT related issues. Major Functions include IT Change Management and Communications, Service Catalog Management, Enterprise Service Desk, and a designated group of Customer Advocates dedicated to DOL agencies.
- Information Technology (IT) Governance is responsible for Departmental IT investment portfolio management oversight. This includes ensuring DOLís IT portfolio is effectively planned, budgeted, and managed in compliance with legislative mandates such as the Clinger-Cohen Act of 1996 (CCA), Federal Information Technology Acquisition Reform Act (FITARA), and the Paperwork Reduction Act (PRA) to name a few. The Division also provides Department-level IT leadership, strategy, policy, strategic business, and information compliance management guidance and assistance to DOL agencies. It also oversees the reporting of DOL implementation and compliance of Federal IT strategies, directives, regulations, and/or guidance issued by the Office of Management and Budget (OMB) and other Executive or Legislative authorities.
- Information Assurance strives to support DOLís overall mission by promoting a department-wide "culture of security" by bolstering enterprise-level cybersecurity defenses and ensuring that the departmentís overall security regime is operation effectively. The primary objective of the Division of Information Assurance is to ensure the confidentiality, integrity, and availability of the Department of Labor's (DOL) information and information systems.
- Infrastructure Services provides and develops acquisition specifications and evaluations and implements and integrates enterprise and agency infrastructure systems and services hosted and delivered internally and externally. The Division provides infrastructure services including: operations management, configuration management, network and security services, data center management and access management.
- IT Administration, Policies and Procedures manages OCIOís financial operations and entire budget cycle, including the oversight of accounting and reporting of funds. The Division ensures the OCIO workplace is organized and runs effectively by administrative best practices, processes, policies and procedures. This Division also oversees Section 508 policy, and the Systems Development Lifecycle Management (SDLCM) framework for sequencing activities from project planning/initiation from operations to disposition.
- Systems Engineering focuses on improving Information Systems (IS) performance to better serve the missions of DOL agencies, while enhancing supportability, sustainability, and affordability. The Division is charged with developing technical solutions for OCIO projects and programs; consulting with other OCIO Divisions and customer agencies on technical feasibility and best solution designs; and, troubleshooting the most complex operational problems that cannot be resolved by other Tiers of support. Throughout the program/project life cycle and across all engineering disciplines, the Division enables successful IS performance through the appropriate alignment and execution of business, functional, technical and operational performance requirements. The Division is responsible for enterprise engineering activities, which includes conducting research and designing many of the hardware systems residents in DOLís consolidated data centers.