Office of the Chief Information Officer (OCIO)
We are a customer service organization dedicated to providing information technology solutions and leadership to advance the U.S. Department of Labor's (DOL) mission.
OCIO is comprised of Directorates and Divisions.
- Infrastructure Services provides and develops acquisition specifications and evaluations and implements and integrates enterprise and agency infrastructure systems and services hosted and delivered internally and externally. The Division provides infrastructure services including operations management, configuration management, network and security services, data center management and access management.
- IT Administration, Policies and Procedures provides human resource, staff support; program, policy, and compliance management functions; and emergency and continuity of operations support in preparation for the OCIO and DOL-wide IT Disaster Recovery Plan. The Directorate is responsible for ensuring the OCIO workplace is organized and run effectively and safely; and provides oversight to ensure that OCIO IT best practices, Section 508, processes, policies, and procedures are defined and implemented.
- Budget, Finance and Acquisitions Strategy leads and oversees financial management, procurement strategy, and operational effectiveness for OCIO. The Directorate provides IT strategic sourcing and acquisition expertise that results in streamlined purchasing and implementation of complex solutions, establishes relationships with industry vendors, and provides insight into the acquisition of cutting-edge technologies. This function centrally manages software and hardware contracts and vendors, and IT service contracts in operations and maintenance to achieve efficiencies across the organization, such as economies of scale.
- Information Assurance strives to support DOL's overall mission by promoting a department-wide "culture of security" by bolstering enterprise-level cybersecurity defenses and ensuring that the department's overall security regime is operating effectively. The primary objective of the Division of Information Assurance is to ensure the confidentiality, integrity, and availability of DOL information and information systems.
- Advanced Technology develops and maintains long-term enterprise IT strategic plans; creates and maintains a DOL-wide enterprise architecture; evaluates OCIO's strategic focus and resources to best align with the Department's strategic needs; helps to define IT vision, mission, goals, and objectives; and determines gaps in IT strategies and identifies opportunities.
- Application and Platform Services provides and develops acquisition specifications and evaluations, implements and integrates enterprise and agency applications and applications platform systems and services hosted and delivered internally and externally, including those delivered as software as a service (SaaS) and platform as a service (PaaS). The Division aids agencies and implements department level technical solutions for non-infrastructure services. The Division plans and executes end-to-end systems development and implementation for enterprise-wide and agency-specific services with the objective of leveraging applications and platform economies of scale, improving architectural integrity and interoperability, reducing redundant systems and services, and reducing development, maintenance and operations costs while improving reliability and maintainability.
- Customer Advocacy establishes strategic and operational business relationships with the DOL Agencies that are customers of OCIO IT services, acts as an advocate of customer agency needs, and builds long-term relationships designed to result in a deep understanding of the DOL IT customers' current and future direction. Customer Advocacy provides ongoing customer service, serving as a single point of contact to resolve IT-related issues and facilitating communication and training for customer agencies on all IT related issues. Major Functions include IT Change Management and Communications, Service Catalog Management, Enterprise Service Desk, and a designated group of Customer Advocates dedicated to DOL agencies.
- Systems Engineering focuses on improving Information Systems (IS) performance to better serve the missions of DOL agencies while enhancing supportability, sustainability, and affordability. The Division is charged with developing technical solutions for OCIO projects and programs; consulting with other OCIO Divisions and customer agencies on technical feasibility and best solution designs; and, troubleshooting the most complex operational problems that cannot be resolved by other Tiers of support. Throughout the program/project life cycle and across all engineering disciplines, the Division enables successful IS performance through the appropriate alignment and execution of business, functional, technical and operational performance requirements. The Division is responsible for enterprise engineering activities, which includes conducting research and designing many of the hardware systems residents in DOL's consolidated data centers.