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2007 Third Annual Report — A Message From The Ombudsman

The Office of the Ombudsman is charged with submitting to Congress by February 15th of each year, a report setting forth:

  1. The number and types of complaints, grievances, and requests for assistance received by the Ombudsman under this part during the preceding year.
  2. An assessment of the most common difficulties encountered by claimants and potential claimants under this part during the preceding year.

See 42 U.S.C. §7385s-15 (e).

In order to carry out this charge, it is essential that the Office of the Ombudsman hear from claimants and potential claimants, and it must be recognized that no one is required to contact us. Therefore, I would like to take this opportunity to thank everyone who, during this preceding year, took the time to contact the Office of the Ombudsman or attend one of our town hall meetings. I sincerely hope that this report accurately reflects your concerns and comments.

Because many people are referred to us, I would also like to thank everyone who referred someone to this Office. I consider it an honor that there are people willing to assist us in advancing the awareness of this Office — I truly appreciate your assistance.

In addition, I want to thank the staff of the Division of Energy Employees Occupational Illness Compensation (DEEOIC). The prompt responses from DEEOIC to our inquiries and questions are truly appreciated. I also want to thank DEEOIC for ensuring that representatives from their office attended our town hall meetings — and a special thank you to the staff of DEEOIC who attended these meetings. The attendance by members of DEEOIC truly helped to make these meetings a success. Likewise, I would like to acknowledge the staffs of the Resource Centers. Staff members from some of these offices also attended our town hall meetings, and I would like to thank them for their contributions.

I want to thank Secretary Elaine L. Chao for extending the Office of the Ombudsman when the statutory requirement expired on October 28, 2007, and for extending my term as Ombudsman. It is an honor to serve the Department of Labor, as well as the American people, in this very fulfilling capacity. I will make every effort to live up to this honor.

Last, but certainly not least, I want to thank the staff of the Office of the Ombudsman, Kim Holt, Patricia Louie, and James McQuade, as well as former staff members John Lewis, Eileen McCarthy and Nancy Rooney. The success of this Office is directly attributable to their dedication and devotion. I commend them for their efforts during the year.


Malcom Nelson signature

Malcolm Nelson
Ombudsman for Part E


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