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2007 Third Annual Report — Appendices

Appendix I — Compilation of Comments by Subject/Issue by the Office of the Ombudsman from January 1, 2007 through December 31, 2007

STATUTORY ISSUES (98 comments)

Limitations on Survivor Eligibility

57 comments

Definition of a Covered DOE Facility

18 comments

Qualified Claimant's Death Prior to Award Nullifies Claim or Reduces Compensation

7 comments

Miscellaneous Inquiries and Comments

16 comments

 

REGULATORY, POLICY AND PROCEDURAL ISSUES (275 comments)

Difficulties Retrieving Employment, Exposure and Medical Records

92 comments

Difficulties in Proving Causation Issues

96 comments

Part B Issues

71 comments

Miscellaneous Inquiries and Comments

16 comments

 

ADMINISTRATIVE OR MISCELLANOUS ISSUES (1962 comments)

Concerns about Claimant Interactions with DEEOIC Personnel

96 comments

Requests for Assistance in Understanding Communications

193 comments

The Processing of Claims Has Taken and Will Take Too Much Time

52 comments

Locating Experts

34 comments

Medical Benefits Issues

12 comments

Offsets and Coordination of Benefits

13 comments

Miscellaneous Inquiries and Comments

1562 comments

Note: This 1562 includes general inquiries and status requests, as well as those who attended the various town hall meetings.

 

TOTAL

2,335 comments

Note: Some of the comments we receive come from individuals such as attorneys and other authorized representatives, Former Worker Program grantee staff, Congressional staff, and claimants who are trying to help their fellow claimants with claims. It should be understood that these individuals are raising issues which potentially affect many people beyond themselves and that information provided to them reaches an even wider audience.

Moreover, the same person may have made more than one comment in a single contact with this Office. In these cases, separate comments were counted individually.


Appendix II — List of the current 11 resource centers

DEEOIC also provides services through eleven resource centers, strategically located to assist potential claimants by supplying information about Part B and Part E of EEOICPA:

  • California Resource Center (Livermore, California)
  • Denver Resource Center (Westminster, Colorado)
  • Espanola Resource Center (Espanola, New Mexico)
  • Hanford Resource Center (Richland, Washington)
  • Idaho Falls Resource Center (Idaho Falls, Idaho)
  • Las Vegas Resource Center (Las Vegas, Nevada)
  • New York Resource Center (Amherst, New York)
  • Oak Ridge Resource Center (Oak Ridge, Tennessee)
  • Paducah Resource Center (Paducah, Kentucky)
  • Portsmouth Resource Center (Portsmouth, Ohio)
  • Savannah River Resource Center (North Augusta, South Carolina)

DEEOIC's resource centers are located in the general vicinity of those nuclear weapons facilities which they anticipated would produce the highest numbers of claims. They also made an effort to fill resource center management and staff positions with former managers and personnel from contractors for these same nuclear facilities. As a result, the staff members of the resource centers often have a pre-existing personal or professional relationship with claimants they serve or, at a minimum, an institutional knowledge of the facilities, which helps them to provide assistance.

The resource centers respond to questions about the process for applying for EEOICPA benefits; assist claimants with locating medical and work records and with medical payment reimbursement issues; conduct initial employment verification; take occupational histories; supply claimants with application forms, and provide assistance to claimants in completing these forms. The latter usually involves an intake interview with the claimant, often lasting more than two hours. Many claimants have made it clear to the Office of the Ombudsman that they have relied on the resource centers to help navigate the process of applying and being considered for compensation under Part E.

 

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