Chief Evaluation Office
Institutional Analysis of American Job Centers
- To thoroughly understand and systematically document the institutional characteristics of American Job Centers (AJCs).
- To identify variations in service delivery, organization structure, and administration across AJCs.
- The goal of the Workforce Investment Act (WIA) was to replace the fragmented and inefficient patchwork of employment and training programs with a streamlined and coordinated service delivery system.
- AJCs were established to provide “one-stop shopping” for customers seeking employment information and access to jobs, training, and related services.
- There is variation across AJCs in their organization, partnering arrangements, funding, administration, and service delivery.
- Select the AJCs for institutional analysis.
- Conduct site visits, obtain programmatic and financial data, administer a network survey of AJC partners, and hold telephone discussions with state workforce agency staff.
- Analyze qualitative and quantitative information to identify typologies of AJCs and describe the institutional features associated with these typologies.
Project Duration: 30 months
Contract End Date: December 12, 2017
Contractor: Mathematica Policy Research with subcontracts to The George Washington University, Social Policy Research Associates, and Capital Research Corporation
For More Information: CHIEFEVALUATIONOFFICE@DOL.GOV