U.S. Department of Labor E-Government Strategic Plan

These efforts also resulted in the Federal E-Government Strategy issued by OMB in February 2002. The E-Government strategy emphasizes the need to reform government operations according to three principles:

  • Citizen-centered, not bureaucracy-centered
  • Results-oriented, and
  • Market-based, actively promoting innovation. 2


The Administration is committed to advancing the E-Government strategy by supporting multi-agency projects that improve citizen services and yield performance gains. The key objectives of the strategy are as follows:

  • Recommend highest payoff cross-agency initiatives that can be rapidly developed
  • Identify key barriers to the Federal government’s becoming a citizen-centered E-Government and implement the actions necessary to overcome these barriers
  • Develop a technology framework that provides integration of government services and information


To further the E-Government strategy, the Administration established the Federal Enterprise Architecture Program Management Office (FEA-PMO) to address the lack of a Federal enterprise architecture. The FEA-PMO collected and analyzed high-level business architecture information across the Federal government to capture and build on the architecture work of the E-Government Task Force. Version 1.0 of the Business Reference Model (BRM) consists of 35 lines of business and 137 sub-functions. The BRM provides a standardized framework for understanding the government’s operations and facilitates identification of opportunities to collaborate across agency boundaries.

Ultimately, the following additional Federal Enterprise Architecture (FEA) reference models will complement the BRM:

  • Performance Reference Model - identifying common performance measurements
  • Service Component Reference Model - identifying capabilities and functionality
  • Technical Reference Model - identifying IT services and standards
  • Data Reference Model - identifying common data definitions.

Together, these reference models will serve as a unifying set of standards for achieving consistent, Federal government-wide progress by using technology to improve performance. DOL will continue to align with the FEA reference model framework as other reference models are released. Appendix C provides an overview of the BRM.

Figure 1 illustrates the process of mapping the FEA BRM to functions and applications within DOL. The starting point of the example is the line of business called social services from the FEA BRM (top left of diagram). This is mapped to Federal sub-functions, in this case, to monetary benefits. In the next step, the Federal sub-function of monetary benefits is linked to the DOL business function of administering and providing benefits. Finally, the DOL business function of administering and providing benefits is linked to specific DOL applications that support that function. Going through this mapping process enables DOL to link specific IT investments to the FEA.

2 Implementing the President’s Management Agenda for E-Government, E-Government Strategy, Simplified Delivery of Services to Citizens, Office of Management and Budget, February 27, 2002, p. 3

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