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Office of Workers' Compensation Programs (OWCP)

OWCP Strategic Plan

A message to our employees, customers, and stakeholders regarding our plans for the future.

The senior leadership of the Office of Workers' Compensation Programs (OWCP) developed a new strategic plan to clearly define and communicate the organization's priorities and strategies for the next 5-years. We have also completed a video which provides examples of how OWCP's efforts are key to moving forward on this plan. Please take a few minutes to review this video.


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The publication of the OWCP Strategic Plan is the culmination of a comprehensive, inclusive, and transparent process that included input from more than 100 managers throughout the OWCP community. Inputs from a number of customer satisfaction surveys, employee surveys, employee discussion forums, as well discussions with OWCP stakeholder groups were all considered during the development of the new plan. Through this process, OWCP's leadership group crafted statements for the OWCP mission, vision, and core values, as well as seven core strategic goals. For each strategic goal, more detailed objectives, implementing strategies, milestones, and measures for OWCP were developed to guide the activities of every manager and employee.

Seven working groups were formed to address an array of areas and issues relevant to OWCP. Each working group was charged with exploring one of the following goal areas:

  • Claims Review, Adjudication, and Issue Resolution
  • Processing and Payment of Benefits
  • Recovery, Rehabilitation, and Employment Services
  • Policy, Procedures, Regulations, and Guidance
  • Communication and Collaboration with Customers and Stakeholders
  • Maintain the Highest Quality Environment for our Employees
  • Operations, Infrastructure, and Governance

The finalization of this plan led to the development and implementation of OWCP's FY 2012 and FY 2013 operating plans, as well as individual employee performance plans. Each of these plans was aligned with the strategies detailed in the OWCP Strategic Plan.

A strategic plan is, by its nature, a living document that must be regularly reviewed and adjusted as circumstances dictate. Accordingly, the implementation process is not only an opportunity to hold ourselves accountable for execution of each aspect of the plan, but to revise and improve it on an ongoing basis. Accordingly, in May of 2013, OWCP managers reconvened for an update on our progress on our seven goal areas. The results reflected the significant accomplishments OWCP has made as an organization in the nearly two years since the Strategic Plan was established. Because of the accountability, compassion, customer focus, dedication, integrity and professionalism of OWCP staff, we are meeting or exceeding almost all of our performance targets. We are making a difference in the lives of the injured and ill workers and their families who rely on us for financial support and medical care. The leadership also identified next steps as we continue to move towards the accomplishment of our goals and objectives.

OWCP will formally update the Strategic Plan once the Department's plan is updated in February 2014. Look for our improvements to the Plan in early 2014.

I hope that all OWCP employees, customers, and stakeholders will take the time to review the OWCP Strategic Plan and monitor its implementation. We welcome your feedback as we proceed with the achievement of our mission, goals, and objectives.

Gary A. Steinberg

Acting Director, OWCP