1	OWCP Interagency Meeting April 19, 2005
2	Agenda Welcome and Introductions DFEC FY2004 Overview Statistics iFECS CQS SHARE FY2004 Performance OSHA OWCP Awards Agency Presentations
3	Division of Federal Employees’ Compensation Overview FY 2004 – The year in review
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10	Division of Federal Employees’ Compensation Overview FY 04 Program Performance
11	Internal Measurements Workload Processing for 2004 164,694 new cases created 155,893 decisions issued 24,124 initial claims for wage loss received
12	Internal Measurements 97.8% of 134,970 traumatic cases adjudicated within 45 days. 95.0% of 18,204 basic occupational disease cases adjudicated within 90 days. 85.5% of 6,619 extended occupational disease cases adjudicated within 180 days. 99.7% of extended occupational disease cases adjudicated within 365 days. 87.2% of 103,471 wage loss claims processed within 14 days
13	Internal Measurements Communications 96.9% of written priority inquiries answered within 14 days 2.7 days average response time for telephone inquiries 86.1% of general written inquiries answered within 30 days
14	iFECS Integrated Federal Employees’ Compensation System Combined data from 12 district offices into one integrated database. Updated information now available in AQS. Will allow for reporting capabilities
15	Claimant Query System Claimants can use Employee Express to access their claim information. Other systems being used by agencies will be addressed after successful integration with Employee Express. Target date: Not yet established but OPM will grant a special release once testing is completed.
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35	Safety Health and Return to Employment (SHARE) First year of initiative is complete.
36	"Government timeliness goal met and..." Government timeliness goal met and exceeded by almost 18% Government LPD goal missed by almost 12%.
37	Here is how we did in the first year…
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39	CA-1/CA-2 Timeliness (by major agency)
40	Lost Production Days (per 100 employees)
41	Lost Production Days (by major agency)
42	Where do we go from here?
43	What’s New Web-based Resources (www.dol-esa.gov/share) Outreach Alliances with agencies to address case management and return-to-work issues One-on-one seminars and strategy sessions
44	New OWCP actions/approaches Employee Express – Claimant Query System AQS Report Suite District Office targeting of agencies Improving the SHARE website Best Practice Models Electronic RTW reporting
45	For SHARE to succeed, we must do both: Reduce the number of serious injuries Get people back to work It’s a joint Safety and Workers’ Comp. activity, and agencies have to get both right
46	FECA Reform Applies to new claims only. Strengthens the program while still maintaining generous benefits. Projected savings of $721 million over the next 10 years.
47	FECA Reform Incentives “Conversion benefit” for retirement aged claimants Setting compensation at 70% for all claimants Change the schedule award to allow for payment during the wage loss period, eliminate FECA/OPM shuffle Retirement “Bonus” (Allen bill)
48	FECA Reform Equity and Fixes Restore waiting period Allow for subrogation of COP for Third Party Claims Update disfigurement and burial payments Pay all schedule awards at average salary rate (GS-11 step 3)
49	Exceptional Achievements in Timeliness “Gold Star” Agencies met their goals and exceeded 80% timeliness Dept. of Labor – 88.9% Postal Service – 88.7%
50	Exceptional Achievements in Lost Production Days “Gold Star” Agencies met their goals and had fewer than 45 LPD Dept. of Air Force – 32.2 Dept. of Army – 36.8 Dept. of Defense – 34.3 Dept. of Energy – 25.8 Dept. of Labor – 38.1 Dept. of Health & Human Services – 24.9 Dept. of Housing & Urban Development – 37.3
51	Agency Presentations United States Postal Service Department of Defense Air Force Department of Treasury NASA
52	ACS… Where are we?
53	Status Overview – As of 4/3/2005 More than 334,849 providers enrolled/registered Average 1,417 calls/day on MED AUTH LINE with average hold time of 1.22 seconds. Average 2,362 calls/day, ALL OTHER, average hold time of 2.43 minutes.
54	Status Overview – As of 4/3/2005 Average 2.03 days for prior authorizations 96% of all bills processed within 28 days Adjustments processed in an average 12.82 days
55	Making Progress Vastly improved communications with providers, claimants, agencies: IVR—seamless revocation of toll-free number RV improvements Complaint escalation process Standardization across District Offices
56	Our progress – cont’d Web portal redesigned—more user-friendly Now, providers can request and receive authorizations online Claimant eligibility query for specific services without secure log on
57	Provider Relations Provider outreach now emphasized at the local level “Escalation process” for severe problems More internet-based ACS interaction
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