Notes
Slide Show
Outline
1
OWCP INTERAGENCY MEETING
June 9, 2009



  • OVERVIEW
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OWCP INTERAGENCY MEETING
  • SHARE II RESULTS


  • GPRA RESULTS
3
SHARE II RESULTS
  • Through FY2009 2nd Quarter
4
FY2009 (Q2) SHARE Performance
Federal Government (less USPS)
5
Trend of Cases Created
FY 2000 to 2009
6
Goal 3- Timely Filing of Claims
2000 to 2009 (Q2)
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Goal 3 – Timely Filing of Claims
 FY2009 Target vs. Actual (Q2)
8
Goal 4- Lost Production Days
Outcomes 2006 to 2009
9
Goal 4 – Lost Production Days
 FY2009 Target vs. Actual (Q2)
10
FECA 2009 PROGRAM RESULTS
  • Through FY2009 2nd Quarter
11
GPRA Goals
  • LPD (All-government non-Postal)
  • LPD (USPS)
  • Periodic Roll Review Savings
  • Medical Cost Containment
  • Communications
    • Increase Access to CQS
    • Increase EDI of CA-1/2’s
    • Shorten Telephone Caller Hold Time
    • Shorten Telephone Call-back Time
    • Increase Same Day Call Resolution
    • Maintain Quality Responses
12
GPRA Goals and Performance
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FECA GPRA Performance (cont’d)

    • Communications goals – expect to meet 5 of 6


      • > access to the Claimant Query System (+85%) met
      • >40.6% CA-1/2’s filed via EDI (36.9%)       not met
      • <3.0 min. average caller wait times (1.2 min.) met
      • <1.0 average days to return calls (0.55 days) met
      • >73% of calls resolved on same day (84%) met
      • >95% calls meet quality standards (98%)    met