CHARGEBACK ERRORS & REPORT
lTo prevent incorrect entries from appearing on the
quarterly chargeback
report and yearly bill, agencies should review their quarterly report.
lEach agency receives a quarterly report, which
provides a breakdown
of cases and costs for which charges will appear on the yearly chargeback bill. This report can be used
to identify and correct
errors before the agency is billed for them. When an agency believes that a case appearing on its
chargeback report does not
belong on its account, it should check current personnel and payroll records as well as search the
service record
file and/or send an inquiry to the Federal Records Center.
lRequests for changes based on review of the quarterly
chargeback report
should be addressed to the District Director of the district office having jurisdiction over the case
in question or the OWCP
National Office. The request should be made within 90 days of receipt of the report, and it must be
accompanied by appropriate
documentation.