Notes

Slide Show

Outline

1	Hearings and Review
2	"Every final and adverse decision..." Every final and adverse decision issued by OWCP is accompanied by appeal rights. The Branch of Hearings and Review conducts formal reviews of adverse decisions in two formats: Oral Hearing (either face-to-face or by telephone). Review of the Written Record.
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4	Telephone Hearings Positive Effects? Backlog of destination hearings has been reduced by 79% No travel required, reducing travel expenses by 34% since 2004 Telephone hearings are assigned the same month they are received and are held within 75 days of assignment Improved Customer Service
5	Snapshot of Overall Improvements
6	Video-conferencing FECA recently introduced video-conferencing to reduce travel costs and increase productivity associated with hearings, management meetings and training programs. By availing FECA staff to its internal and external stakeholders via video-conference, FECA anticipates even greater travel savings and improved appeals processing times.