1	FECA at Year-End: A Summary of FY2008 Performance, Initiatives …and Beyond
2	Goals and Strategies for FY2008/2009 Expand Access to and Sharing of Information Ensure System and Data Integrity Explore Process Improvements Improve Customer Service Enhance Program Training Support
3	FECA National Office Reorganization
4	Major Achievements in FY08 Program met 5 of 5 GPRA Goals. Secured a “Moderately Effective” PART rating. DO Program Goal Performance continued to Improve --- meeting all but one of its 20-plus workload processing and timeliness goals.
5	Maintaining FECA’s Fiscal Integrity
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8	Game-Changers in FY08 Access to iFECS Payment Worksheets in AQS Expansion of CQS Access through NFC (CQS link through ACS web-portal is being developed. Universal access will be available in FY2009.) Creation of eCA3 and eCA7 Electronic Filing Applications through AQS Video Conferencing/Hearings Pilot Development of ICS/CE Training Strategy
9	Piloting the eCA-7 and eCA-3 Why?
10	CA7 Timeliness Performance Update FY2003 to Present
11	Benefits from Electronic Filing Improved Timeliness Increased Accuracy/Fewer Errors Enhanced Program Management
12	Improved ICS Training DFEC has begun work to develop new training modules in key FECA processes using new interactive on-line training software for both CEs and ICSs. We are also exploring newer training delivery mechanisms to expand information dissemination such as video conferencing and web conferencing.
13	Video Hearings Pilot Since May 2008, 15 video hearing dockets have been conducted in Philadelphia, NYC, Seattle, Denver, Dallas and Kansas City. In FY2009, between 25-30 video hearing dockets are slated as technical problems and local logistics are resolved.
14	Telephonic Hearing Introduced in FY2005, telephonic hearings now represent 28 percent of all oral hearing conducted. Telephonic hearings have reduced our hearing travel budget by more than $150K annually over the FY2004 baseline.
15	TIMELINESS OF DECISIONS BETWEEN FY’05 FY’08 Hearings 29% Improvement Review of the Record 28% Improvement Remand/Review Before Hearing 49% Improvement
16	Exploring Process Improvements through Independent Studies COP-Nurse Intervention Study Completed in 2008 Program to be Re-Launched in 2009 Vocational Rehabilitation Study Initiated in October 2008 Final Report Issued in Sept 2009
17	Voc-Rehab Study Focus How district offices organize caseflow from QCM Field Nurse contact through to Vocational Rehabilitation. Current process and performance shortfalls and inefficiencies. Improve the timeliness and quality of case and job information sharing between FECA and Federal agency employers. How can DFEC best modify the program to more effectively initiate Voc Rehab when QCM is unsuccessful in RTW.
18	The Study will help FECA… Institute expedited and consistent procedures; Improve the sharing of claims data between FECA and Federal agency employers; Close process gaps to promote prompt return to work and reduce lost production days; Make better DM resource allocation decisions and improve coordination with employers, on COP and QCM nurse activities and Vocational Rehabilitation; Results will lower program costs overall, and improve program cost efficiency.
19	ACS Medical Management COP Case Worksheet – ACS is working through the requirements to link the worksheet to the COP nurse bill. Brand name vs. generic prescriptions – ACS is now automatically filling prescriptions with generic meds if the brand name is not specified by the physician on the prescription. If the claimant wants the name brand but it is not specified, ACS will contact the physician prior to filling. New software provides a check and balance to ensure that prescription meds are being dispensed and utilized appropriately.
20	FECA-Agency IT Workgroup Meeting to be held Friday, January 23, 2009 Agenda Items: Data Extract Re-Formatting Approval of Charter/Scope Doc Schedule and Rollout AQS User Account Management New Account Forms Future Functionality