performance has been excellent from the beginning on Goal 3 – timely filing
plateaued a bit – once you improve, it’s harder to squeeze out more
improvement in this regard. But we’re
still failing on nearly ONE-THIRD of all new claims – and that’s not good
|NOTE here: POSTAL SERVICE is at 93%, as Vicki said –
using SNAIL MAIL!! The rest of us need
to meet that challenge!