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Office of Workers' Compensation Programs

Office of Workers' Compensation Programs (OWCP)

Division of Federal Employees' Compensation (DFEC)

Customer Service Points of Contact for Jacksonville District Office

MAILING ADDRESS

Send all correspondence (including medical bills) to:

US Department of Labor
DFEC Central Mailroom - District 6
P.O. Box 8300
London, KY 40742-8300

Please ensure that the nine digit case file number is written on each page of any piece of correspondence sent to our office.

Visiting the Jacksonville Office (except for CA-1s, CA-2s, CA-2as, CA-16s, and CA-7s, do not send mail to this address!):

Charles E. Bennett Federal Building
400 W Bay Street, Room 826
Jacksonville, FL 32202

As noted above, all forms CA-1, CA-2, CA-2a, CA-16, and CA-7 should continue to be mailed to the office's physical address instead of the central mail facility in London, KY.

Our office is located on the eighth floor at 400 W. Bay Street in downtown Jacksonville, Florida. We are staffed to accept visitors between 9 a.m. and 4 p.m. Monday through Friday. Appointments to review cases are necessary. Agencies wishing to review cases should have job offers for those cases. For more on agency case reviews, click here.

Imaged Cases are available for direct viewing in our Contact area by agencies with previously scheduled appointments; however, any injured worker wishing to see his or her case may request a copy of it by writing the first address listed above.

TELEPHONE CONTACT

Interactive Voice Response (IVR)

Phone Number (Toll Free): 1-866-OWCPIVR (692-7487)

The IVR is available for use 24 hours a day, 7 days a week, and can provide you with case status and compensation payment information.

Customer Service

Phone Number: 904-366-0100

Customer Service hours are from 9 a.m. EST to 4 p.m. EST, Monday through Friday

Please have the case number ready when calling Customer Service. Lines are often busy so routine inquiries about case status and payment of compensation benefits should be routed to the Interactive Voice Response System. For contact information regarding medical authorization or bill payment (including travel and reimbursements), click here.