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Office of Workers' Compensation Programs
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Office of Workers' Compensation Programs (OWCP)

Division of Federal Employees' Compensation (DFEC)

Customer Service Points of Contact for Cleveland District Office

MAILING ADDRESS

Send medical reports, bills and case correspondence to our new Central Mail address: 

U.S. Department of Labor
DFEC Central Mailroom - District 9
PO Box 8300 
London, KY 40742-8300

Send Congressional Inquiries to: 

U.S. Department of Labor
Employment Standards Administration
Office of Workers Compensation Programs
Division of Federal Employees’ Compensation
1240 East 9th St. Room 851
Cleveland OH 44199

TELEPHONE CONTACT

Contact our Office at (216) 902-5600 to speak with a Customer Service Representative or Claims Examiner. Phone lines are open Monday through Friday from 9:00 a.m. to 4:00 p.m Eastern Standard Time.

The Interactive Voice Response (IVR) toll free number is 1-866-OWCP-IVR or 1-866-692-7487. The IVR gives information about case status and compensation payments. Automated information is available 24 hours a day. Make sure the have the injured workers’ case file number available when you call. 

For medical authorization, call 1-866-335-8319 or send a fax to 1-800-215-4901. For prescription benefits and processing, call 1-866-664-5581. For billing status inquiries, go to the Central Bill Pay Facility online query website or call 1-866-335-8319.

Please note that the quickest way to get correspondence to our office is to mail it directly to the London, Kentucky address shown above. All documents are imaged and available for viewing in the district office within 24 hours of receipt.