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Last revision:  April 10, 1992
 
 §1614.104   Agency processing.                                         
  
     (a) Each agency subject to this part shall adopt procedures for   
 processing individual and class complaints of discrimination that     
 include the provisions contained in   1614.105 through 1614.110 and in
  1614.204, and that are consistent with all other applicable          
 provisions of this part and the instructions for complaint processing 
 contained in the Commission's Management Directives.                  
     (b) The Commission shall periodically review agency resources and 
 procedures to ensure that an agency makes reasonable efforts to       
 resolve complaints informally, to process complaints in a timely      
 manner, to develop adequate factual records, to issue decisions that  
 are consistent with acceptable legal standards, to explain the reasons
 for its decisions, and to give complainants adequate and timely notice
 of their rights.