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Last revision: April 10, 1992
§1614.104 Agency processing.
(a) Each agency subject to this part shall adopt procedures for
processing individual and class complaints of discrimination that
include the provisions contained in 1614.105 through 1614.110 and in
1614.204, and that are consistent with all other applicable
provisions of this part and the instructions for complaint processing
contained in the Commission's Management Directives.
(b) The Commission shall periodically review agency resources and
procedures to ensure that an agency makes reasonable efforts to
resolve complaints informally, to process complaints in a timely
manner, to develop adequate factual records, to issue decisions that
are consistent with acceptable legal standards, to explain the reasons
for its decisions, and to give complainants adequate and timely notice
of their rights.