01320 SERVICE ORDER DISPATCHER
Receives, records, and distributes work orders to service crews upon
customers' requests for service on articles or utilities purchased from
wholesale or retail establishment or utility company. Records information,
such as name, address, article to be repaired, or service to be rendered.
Prepares work order and distributes to service crew. Schedules service
call and dispatches service crew. Calls or writes customer to insure
satisfactory performance of service. Keeps record of service calls and
work orders. May dispatch orders and relay messages and special
instructions to mobile crews and other departments, using radio telephone
equipment.
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