(a) If a complaint is not resolved by the center operator or
service provider in the time frames described in Sec. 670.990 of this
subpart, the person making the complaint may request that the Regional
Director determine whether reasonable cause exists to believe that the
Act or regulations for this part of the Act have been violated. The
request must be filed with the Regional Director within 60 days from
the date that the center operator or service provider should have
issued the decision.
(b) Following the receipt of a request for review under paragraph
(a) of this section, the Regional Director must determine within 60
days whether there has been a violation of the Act or these
regulations. If the Regional Director determines that there has been a
violation of the Act or Regulations, (s)he may direct the operator or
service provider to remedy the violation or direct the service provider
to issue a decision to resolve the dispute according to the service
provider's grievance procedures. If the service provider does not
comply with the Regional Director's decision within 30 days, the
Regional Director may impose a sanction on the center operator or
service provider for violating the Act or regulations, and/or for
failing to issue a decision. Decisions imposing sanctions upon a center
operator or service provider may be appealed to the DOL Office of
Administrative Law Judges under 20 CFR 667.800 or 667.840.
