The consumer reports system, referred to in WIA as performance
information, is the vehicle for informing the customers of the One-Stop
delivery system about the performance of training providers in the
local area. It is built upon the State list of eligible providers
developed through the procedures described in WIA section 122 and this
subpart. The consumer reports system must contain the information
necessary for an adult or dislocated worker customer to fully
understand the options available to him or her in choosing a program of
training services. Such program-specific factors may include overall
performance, performance for significant customer groups (including
wage replacement rates for dislocated workers), performance of specific
provider sites, current information on employment and wage trends and
projections, and duration of training programs.
