(a) The individual responsible for collection of the debt will
consider any evidence submitted by the debtor as a result of the
notification required by Sec. 20.107(b) and notify the debtor of the
result. If appropriate, the debtor will also be advised where and to
whom to request a review of any unresolved dispute.
(b) The debtor will be granted at least 30 days from the date of the
notification required by paragraph (a) of this section to request a
review of the determination of the individual responsible for collection
of the debt on any unresolved dispute. The debtor will be advised of the
result.
(c) The review required by paragraph (b) of this section will
ordinarily be based on written submissions and documentation provided by
the debtor. However, a reasonable opportunity for an oral hearing will
be provided the debtor when the reviewing official determines that any
remaining dispute cannot be resolved by review of the documentary
evidence alone. Unless otherwise required by law, an oral hearing under
this section is not required to be a formal evidentiary-type hearing,
although the reviewing official should carefully document all
significant matters discussed at the hearing.
